DesignRush interviewed Communispond President Scott D’Amico to learn more about the evolving communication styles in the workplace, influenced by generational differences and technological advancements.
In the latest episode of the DesignRush Podcast, we spoke to Scott D'Amico - a seasoned executive who made bold predictions about how future enhancements in business communication can emphasize the development of interpersonal skills within varied work settings. The discussion also explored the role generative AI is playing in improving communication through tailored messages for diverse audiences, thereby complementing conventional training approaches.
While D'Amico acknowledged remote communication can match face-to-face interactions, he emphasized the importance of mindful adaptation to the virtual environment. Discussing the preference for video calls versus audio-only calls, Scott highlighted the need for flexibility when it comes to completing a certain task.
"Younger members of the workforce tend to favor text messaging or email, often avoiding phone calls or in-person interactions.” Scott shared. "On the other end of the spectrum, older generations show a preference for phone calls and face-to-face communication.” It's all about choosing the best way of communication to solve a specific task, he concluded.
Highlights of our interview with Scott include:
- Generative AI can enhance communication by providing personalized messaging and assisting with tasks like meeting summarization
- Investing in communication skills training can support sustain your business revenue and build strong customer relationships
- Tailoring sales communication to individual needs and leveraging referrals can lead to quick sales and meeting targets
Check out the full episode on YouTube and Spotify.
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