Call Center Trends
Emerging trends and innovations shaping the future of call centers today.
We share the latest insights for call centers, including developments in screening, reporting, outsourcing, and monitoring. Whether you’re an industry agent or a business owner, you’ll find everything from 101 guides and SOPs to software, interactive voice response (IVR) technology, and performance metrics.
Call Center SOP: Benefits, Must-Include Points, and Best Practices for Drafting OneCall Center SOP is a documentation of the guidelines that administers the business process and makes things hassle-free. Read on to know more.
Lead Generation Outsourcing GuideWant to learn how lead generation outsourcing might benefit your company? Read this article and find out how it can help improve your bottom line.
IVR in the CloudRead on about IVR in the cloud: what it is and how it could benefit your business.
Call Screening GuideCall screening is the process of identifying an incoming caller and, as a result, determining how best to respond to that specific call. Read on to know more.
Call Center Reporting GuideCall center reporting is an important aspect of running a call center and customer support-type business. Here is everything you need to know.
Outsourced Call Center Costs GuideThe services you need will determine what kind of call center fits you best. Read this blog to know all about outsourced call center costs.
Call Center GuideA call center can grow your business by improving customer relationships and building trust and loyalty, but first, you must know how call centers work.
Call Center Quality MonitoringA call center quality monitoring strategy can provide valuable insights that can help you improve your service and achieve a positive customer experience.
Call Center Performance Metrics GuideLearn what call center performance metric you should keep track of to ensure seamless functioning of you customer service.
The Complete Beginner's Guide to Warm Call TransferLearn the ins and outs of warm call transfer and how this technique can improve customer experience and boost sales with our complete beginner's guide.
Call Center SoftwareCall center software allows customer support centers to handle large call volumes. It routes, scripts and monitors calls, improving customer experience.
Virtual Call Center GuideIf you're interested in implementing a virtual call center for your business, this guide answers all your questions to help you get started.
IVR Contact Center GuideLearn how IVR contact center boosts productivity & your customer service experience. Find IVR workflows here & apply them in your business.
Inbound Call Center Outsourcing GuideIn this guide to inbound call center outsourcing you will learn all you need to know about finding call center services your business needs to thrive.
Internal Customers Service GuideInternal customers service is an actionable step your company can take toward building a culture of trust and respect with their employees.
Offshore Call Center GuideWhat is an offshore call center? Learn how your business can benefit from offshoring customer service.
10 Types of Call CentersThere are 10 types of call centers that provide inbound, outbound or combined services to improve customer experience and brand image and credibility.
Call Center RFP GuideWith the help of our call center RFP, you can procure the most qualified agencies to provide you with call center services that will resonate with your customers.
Contact Center Vs Call CenterSeemingly similar, contact centers and call centers are entirely different. Learn about the differences between a contact center vs a call center.
Lead Generation Process GuideLead generation is the most crucial step in growing customers. Learn all about the lead generation process, along with strategies and tips, in this guide.
What Is a Call-Handling Service: A Quick Guide for 2023-2024A call-handling service will allow you to respond to calls quickly and professionally, which can positively impact client satisfaction and loyalty. Read on to learn about the various benefits of outsourcing a call center for your business in 2023.
Virtual Receptionist Price, Services & Benefits: Why Hiring a Virtual Receptionist Is the Right MoveIf you think the virtual receptionist price is too steep, we can help you find an affordable virtual receptionist service provider — for free!
Everything You Need to Know About Customer Service ExperienceFind out what customer service experience is, see how leading brands keep their clients satisfied and learn a few key strategies on how to optimize it.