Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
We deliver your outsourced projects by managing your processes or by creating dedicated team.Over 400 employees. Multilingual. 4 production sites. 24/7/365 operations...
Top Services:
- VR/AR
- Software Development
- eCommerce Development
- Content Marketing
- Web Design
- Show more
- Location
- Makati, Philippines
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $15/hr
We are on an endless pursuit to deliver quality solutions and strive towards customer service excellence. Each day brings a fresh opportunity to reinvent our mission, purpose and vision...
Top Services:
- Software Development
- IT Services
- Managed Services
- Location
- Parsippany-Troy Hills, New Jersey
- Number of Employees
- Under 49
At RDI, we believe in winning smart by providing customized, strategic solutions to our clients. Our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: winning...
Top Services:
- Market Research
- Phone Answering Services
- Digital Strategy
- Location
- Cincinnati, Ohio
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $100/hr
Cloudtask is a company that provides business professionals with solutions to their key challenges so they can focus on what matters most - making money! Cloudtasks' experienced consultants identify your current pain points and provide guidance through every step of finding an effective outsourced partner or...
Top Services:
- HR Outsourcing
- Location
- Miami, Florida
- Number of Employees
- 50 - 99
Vuesol is a forward-thinking IT agency empowering organizations through innovative technological solutions. With a focus on strategic staffing, application development, and IT strategy assessments, Vuesol enables businesses to adapt and thrive in dynamic market environments. Committed to excellence and...
Top Services:
- BPO
- Location
- Alpharetta, Georgia
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
SW HR Consulting provides a customized, cost-effective, solution that will simplify and streamline an organization Human Resource needs...
Top Services:
- HR Outsourcing
- Location
- Las Vegas, Nevada
- Number of Employees
- Under 49
WHIM is an innovation agency that partners with our customers to launch industry-leading digital experiences that thrill their customers...
Top Services:
- Software Development
- Location
- Detroit, Michigan
- Number of Employees
- Under 49
Keeping your world moving. 24/7. 365 days a year...
Top Services:
- Software Development
- Cybersecurity
- BPO
- Location
- Birmingham, United Kingdom
- Number of Employees
- 100 - 249
Virtual Connect LLC was formed with the intention of supporting medical professionals and practices in achieving greater financial success. For us, it's all about the statistics. We are enthusiastic about redefining the industry and producing unparalleled results that surpass industry standards. Utilizing...
Top Services:
- Call Centers
- Location
- Tucson, Arizona
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Unity, Maine
- Number of Employees
- 50 - 99
Prime is founded by group of highly talented IT professional. Prime develop business applications and offers outsourcing solutions. Prime Consulting goal is to to bridge the gap between right talent with right requirement...
Top Services:
- IT Services
- Staff Augmentation
- Software Development
- Location
- Tacoma, Washington
- Number of Employees
- 50 - 99
ANVI is where top talent meets cutting-edge technology. As a Ukrainian and Israeli software development company, our mission is to help businesses broaden their horizons through IT outstaffing and outsourcing. Our team of experts are dedicated to delivering the best solutions for your projects, regardless of...
Top Services:
- Software Development
- BPO
- Location
- Kyiv, Ukraine
- Number of Employees
- Under 49
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $10,000 - $25,000
ConsultEvo designs and builds smarter business operations through systems engineering, CRM, workflow automation, AI agents, and custom software solutions...
Top Services:
- Business Consulting
- CRM Consulting
- AI Development
- Software Development
- IT Services
- Show more
- Location
- Casper, Wyoming
- Number of Employees
- Under 49
- Average Hourly Rate
- $75/hr
- Minimal Budget
- $1,000 - $10,000
Headquartered in Egypt, Partners Outsourcing provides call center and business process outsourcing (BPO) services tailored to clients' diverse needs. With a multinational, highly qualified workforce, the firm delivers tailored inbound and outbound support. Partners Outsourcing's commitment to excellence...
Top Services:
- BPO
- Back Office Outsourcing
- Location
- Alexandria, Egypt
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Davie Kaplan offers comprehensive accounting and wealth management services for businesses and individuals. With expertise in tax management, audit, compliance, and financial planning, the firm provides insightful strategies to help clients grow and protect their financial assets. Its team delivers...
Top Services:
- Accounting
- Location
- Rochester, New York
- Number of Employees
- 100 - 249
A trusted nearshore outsourcing partner specializing in delivering high-quality talent solutions to support business growth. With a focus on mutual success, the agency empowers clients to achieve their goals through skilled professionals and tailored services...
Top Services:
- BPO
- Back Office Outsourcing
- Location
- Nuevo Cuscatlán, El Salvador
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Right on Time Billing Services is a Houston-based medical billing company offering coding, claims submission, and full revenue cycle management. We help Home Health, Hospice, and Behavioral Health practices reduce denials and increase revenue...
Top Services:
- Customer Support
- Location
- Houston, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $1,000 - $10,000
ClearClick Digital is an online marketing solutions organization focused on providing transparent and clear results. We are committed in assisting small and medium sized businesses navigate the digital landscape. By leveraging AI and the latest digital technologies, we create and implement tailored...
Top Services:
- Graphic Design
- Web Development
- AEO
- SEO
- Social Media Marketing
- Show more
- Location
- Mumbai, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
At Galaxy Region Marketing, we empower businesses through a sophisticated blend of top-tier software development and data-driven marketing strategies. Step into a new world of marketing with Galaxy Region Marketing. We help brands stand out and shine through SEO, social media, targeted advertising, and...
Top Services:
- Digital Marketing
- BPO
- Web Development
- Social Media Marketing
- Show more
- Location
- Lahore, Pakistan
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $10,000 - $25,000
Founded in 2000, Epicenter boasts a proven track record of success, working with global industry leaders across diverse sectors. Our delivery centers in India and South Africa allow us to provide seamless, high-quality service around the clock.Our unwavering commitment to customer satisfaction has...
Top Services:
- BPO
- Call Centers
- HR Outsourcing
- Staff Augmentation
- Show more
- Location
- Mumbai, India
- Number of Employees
- 1000 & Up
Data Entry Inc. is a leading data entry outsourcing service provider company in India that offers a wide range of data entry services at the lowest prices with faster outputs. The free trial run is available!...
Top Services:
- BPO
- IT Services
- Accounting
- Transcription Services
- Show more
- Location
- Ahmedabad, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $4/hr
- Minimal Budget
- $25,000 - $50,000
Based out of New Delhi India, We provide Customer Support and interface solutions along with Accounts, Sales and Marketing, ecommerce solutions Small and Medium enterprise Solutions...
Top Services:
- BPO
- Call Centers
- Customer Support
- Accounting
- Show more
- Location
- Delhi, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Westshore BPO delivers high-quality, cost-effective business process outsourcing (BPO) solutions tailored to small and medium-sized enterprises. Based in Bangalore, the firm provides comprehensive services, including call center operations, service management, and back-office support. Its focus on efficiency...
Top Services:
- Business Consulting
- BPO
- Location
- Bengaluru, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $25,000 - $50,000
Ziscomm revolutionizes business connectivity through innovative communication solutions, empowering enterprises to thrive amidst competition with seamless collaboration and success-driven outsourcing services...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Transcription Services
- Show more
- Location
- Rawalpindi, Pakistan
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
CogentHub is a leading BPO firm dedicated to helping businesses overcome challenges through exceptional management consulting services. The firm leverages advanced technology and well-planned operations to enhance customer experiences and drive growth. With a passionate team of professionals, CogentHub...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Customer Support
- HR Outsourcing
- Show more
- Location
- Kolkata, India
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
WeekMate empowers every organization to achieve more with a comprehensive, integrated software ecosystem that offers unparalleled control and enduring value, all without recurring subscription fees. With various modules for different industries and job roles to make their task management seamless...
Top Services:
- BPO
- Accounting
- CRM Consulting
- Email Marketing
- Software Development
- Show more
- Location
- Ahmedabad, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
- Minimal Budget
- Under $1,000
Trusted BPO Data Entry Services For Accuracy and EfficiencyAs the provider of trusted BPO Data Entry Services in India, USA, our BPO solutions enable companies to simplify their processes, mitigate expenses, and increase productivity.Our vast experience and expertise enable us to deliver accurate and...
Top Services:
- BPO
- Business Consulting
- Transcription Services
- Customer Support
- Accounting
- Show more
- Location
- Kanchipuram, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
BEXMS is a Pakistan based web development and outsourcing company helping businesses build, grow, and manage their digital operations. We create fast, custom websites and web applications, manage social media, and provide trained outsourced staff for office operations and customer support. Our teams work with...
Top Services:
- BPO
- Web Development
- Customer Support
- Web Design
- UI/UX Design
- Show more
- Location
- Lahore, Pakistan
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
MAX BPO is a global corporation offering solutions in Business Process Outsourcing...
Top Services:
- Call Centers
- Accounting
- BPO
- Location
- Delhi, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
Islamic Manpower Promoters in Pakistan is one of the foremost manpower recruitment agencies in Pakistan, supplying manpower to the entire Middle East region, particularly the United Arab Emirates, Qatar, and Saudi Arabia. Since 1990, we have provided Pakistan with the finest recruitment options and an elite...
Top Services:
- HR Outsourcing
- Business Consulting
- BPO
- Staff Augmentation
- IT Services
- Show more
- Location
- Rawalpindi, Pakistan
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...
Top Services:
- Market Research
- BPO
- IT Services
- Managed Services
- Call Centers
- Show more
- Location
- Delhi, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Skyler is your trusted innovation partner for web and mobile app development, proudly based in India and serving ambitious startups and businesses around the world. Our purpose is evident: to fuel your journey of growth by seamlessly integrating highly skilled staff services...
Top Services:
- Web Design
- Software Testing
- Logo Design
- WordPress Website Design
- Web Development
- Show more
- Location
- Bengaluru, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Global FPO is one of the leading Bookkeeping Accounting Outsourcing firms in USA, UK, Canada & Australia. Our firm has provided services in this industry for 7+years with 500+ Happy clients...
Top Services:
- BPO
- Accounting
- Business Consulting
- Digital Services
- Digital Strategy
- Show more
- Location
- New Delhi, India
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $150/hr
- Minimal Budget
- $1,000 - $10,000
At Datum Decipher Analytics, our focus is on delivering customer-centric solutions across a wide range of service lines and functions, including consulting, technology, & outsourcing. We understand that every business is unique, and our goal is to help our clients achieve their objectives through innovative...
Top Services:
- BPO
- Big Data Analytics
- Web Development
- WordPress Website Design
- Web Design
- Show more
- Location
- Udaipur, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...
Top Services:
- BPO
- Business Consulting
- Call Centers
- Phone Answering Services
- Customer Support
- Show more
- Location
- Delhi, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
DataM Intelligence was established on an elemental idea of publishing Advanced Market Research Reports with precise data points & utmost accuracy that will accelerate the decision-making in designing disruptive solutions.We monitor and analyze the market by dissecting various market influencers...
Top Services:
- Market Research
- BPO
- Location
- Hyderabad, India
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
One-Stop Business Services Company in India providing Advisory, Assignments and Outsourcing related to Accounting, Tax, Payroll, Compliances, Legal, IPR, FDI, CSR, POSH...
Top Services:
- Accounting
- BPO
- Location
- Mumbai, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $75/hr
- Minimal Budget
- Under $1,000
We are a group of engineers and designers working to add value for our clients...
Top Services:
- IT Services
- BPO
- Location
- Coimbatore, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $1,000 - $10,000
J TeleMarketing provides BPO solutions designed to boost sales through its dedicated inbound and outbound call center services. With more than a decade of experience, the agency has established itself as a leader in the call center and Business Process Outsourcing industry...
Top Services:
- Call Centers
- BPO
- Location
- Rawalpindi, Pakistan
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $50,000 & Up
Nitin Mittal & Co., established in 2001, is a leading chartered accountancy firm offering a broad spectrum of services across multiple industries. The firm excels in financial and management consultancy, risk management, auditing, and taxation solutions. Focused on understanding diverse business cultures and...
Top Services:
- Accounting
- BPO
- Location
- New Delhi, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Noida Exim revolutionizes the telecommunications industry with cutting-edge technology and customized services. Noida Exim delivers superior inbound and outbound call center solutions, comprehensive back office outsourcing, and web services. Its tailored approach ensures exceptional service and support across...
Top Services:
- Call Centers
- BPO
- Location
- Noida, India
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
A premier BPO and BPM service provider headquartered in Bangalore, delivering world-class customer support and call center solutions. With expertise in inbound, outbound, blended, and non-voice services, the agency empowers businesses to thrive through innovative and reliable service delivery...
Top Services:
- Call Centers
- BPO
- Location
- Bengaluru, India
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $99/hr
- Minimal Budget
- $1,000 - $10,000
We are a Bookkeeping, Taxation & Advisory firm, that has catered to companies globally. We work with various industries including Real Estate, Health-care, Technology, Hospitality, e-Commerce & the Retail sector, with best in class Functional Consultants, Subject Matter Experts & Technologies. We believe that...
Top Services:
- Accounting
- BPO
- Location
- Pune, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $12/hr
Marketboats is a lead supply agency that brings together lead generation best practices and technology to deliver high quality sales opportunities to leading B2B companies worldwide...
Top Services:
- Business Consulting
- BPO
- Location
- Koramangala, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
We are providing a real estate virtual assistant services in USA real estate industry from 2016. With a fast 72-hour setup, seamless onboarding, and proven results, weve helped 1360+ real estate professionals streamline operations, close more deals, and grow with confidence...
Top Services:
- Digital Marketing
- BPO
- Location
- Faisalabad, Pakistan
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Ferio Solutions is a Business Process Outsourcing company serving businesses across the USA, Canada, UK, and global markets, providing customer support, offshore teams, lead generation, sales, and back-office solutions...
Top Services:
- Affiliate Marketing
- Direct Marketing
- Business Consulting
- Market Research
- Call Centers
- Show more
- Location
- Rawalpindi, Pakistan
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $20/hr
- Portfolios Count
- 1 Project Listed
MindSpace was founded in 2007 and offers bookkeeping outsourcing and accounting outsourcing services to individuals and SME’s who are based in the US, UK, Canada, Ireland, and Australia...
Top Services:
- Accounting
- BPO
- HR Outsourcing
- Location
- Jaipur, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
VA Talks is the best virtual assistant company in the USA, offering expert online personal assistant services to manage tasks, scheduling, admin support and more...
Top Services:
- Web Design
- Graphic Design
- BPO
- IT Services
- Show more
- Location
- Kolkata, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
eDataIndia is a trusted data entry service company in India providing IT and BPO solutions to businesses across global markets, helping them manage data and improve efficiency...
Top Services:
- Web Design
- UI/UX Design
- Web Development
- Mobile App Development
- Digital Marketing
- Show more
- Location
- Delhi, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $3/hr
iARATech Solutions is a premier ITES provider, offering top-quality BPO and KPO services globally. Our expert team excels in administrative tasks, B2B lead generation, digital marketing, and virtual assistant services, helping businesses streamline operations, reduce costs, and focus on core competencies. Let...
Top Services:
- Social Media Marketing
- Digital Marketing
- Email Marketing
- BPO
- Customer Support
- Show more
- Location
- Surat, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
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4 Frequently Asked Questions About BPO Companies
How much do BPO providers charge for their services?
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
- An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
- $8 to $15 offshore
- $20 to $30 nearshore
- $40 to $60+ onshore
- Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
- Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
- Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
- Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
- SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
- IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
- Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
- Bringing in temporary agents
- Moving staff from quieter channels to busier ones
- Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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