Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
We help you build your remote team with reliable administrative and marketing virtual assistants. We find, recruit and work with your virtual assistants and you every step of the way. ...
Top Services:
- BPO
- HR Outsourcing
- Location
- Sydney, Australia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
At ProcessCorp, we take pride in our commitment to operational excellence. We treat your business as our own and nothing makes us happier than to see you and your business thrive...
Top Services:
- BPO
- HR Outsourcing
- Location
- Sydney, Australia
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Outstanding legal service to clients and the community, professional excellence, and uncompromising integrity have defined HunterMaclean’s mission for more than a century...
Top Services:
- BPO
- Accounting
- Location
- Savannah, Georgia
- Number of Employees
- 100 - 249
Build Your Team, Your WayEMAPTA is a premium staffing company with talent that aligns with your brand, values, and identity...
Top Services:
- BPO
- HR Outsourcing
- Location
- Manila, Philippines
- Number of Employees
- 1000 & Up
Australia Wide Office Staffing established since 1979 has built its reputation as one of Australia's leading recruiters...
Top Services:
- BPO
- HR Outsourcing
- Location
- Melbourne, Australia
- Number of Employees
- 50 - 99
Cover Operation is a high level and cost-effective insurance BPO solutions. Our unparalleled advantage is to hire 5-8 years' experienced insurance processors from world's top 3 insurance outsourcing vendors to work for you with a much lower price. Our optimized management will boost your productivity and...
Top Services:
- BPO
- Accounting
- Location
- Twentynine Palms, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
Outsource2india is a pioneering outsourcing company, providing a variety of Back Office Support services for global organizations...
Top Services:
- BPO
- Business Consulting
- Location
- Princeton, New Jersey
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $40/hr
- Minimal Budget
- $1,000 - $10,000
Wurth HR is an HR consulting firm based in Sydney. We provide specialised HR support to small businesses in all parts of Australia. We also help overseas companies establish their presence in Australia...
Top Services:
- BPO
- HR Outsourcing
- Location
- Sydney, Australia
- Number of Employees
- Under 49
Want quality HR Advice? Get Customised HR support. Were a friendly, qualified, human resources management team. We can help you build happy teams to drive more profits in your business...
Top Services:
- BPO
- HR Outsourcing
- Location
- Sydney, Australia
- Number of Employees
- Under 49
Our dedicated live receptionists and call center agents handle your calls and deliver personalized experiences to your callers, all at a fraction of the cost. We help you grow your business and free up your time...
Top Services:
- BPO
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- Under 49
Global Empire Corporation Is The Industry Leader In Call Center Outsourcing Services...
Top Services:
- BPO
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 1000 & Up
We are software developers with over 20 years' of experience in workflow automation and AI applications...
Top Services:
- BPO
- Software Development
- Location
- North Sydney, Australia
- Number of Employees
- Under 49
- Average Hourly Rate
- $110/hr
- Minimal Budget
- $50,000 & Up
Merito Group offers data-driven talent acquisition solutions, including retained executive search, contingency search, temporary placements, recruitment process outsourcing, career coaching, leadership development, and executive coaching. The firm caters to various sectors, including energy, entertainment...
Top Services:
- BPO
- Business Consulting
- Location
- Loch Lynn Heights, Maryland
- Number of Employees
- Under 49
Welcome to Zee Tech Support, your one-stop solution for all your virtual assistance needs! We offer a wide range of virtual assistance services that cater to all kinds of businesses and individuals. Our team of highly skilled and experienced virtual assistants are equipped with the latest tools and technology...
Top Services:
- BPO
- Creative Services
- Location
- Melbourne, Australia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $1,000 - $10,000
MOUTS is a renowned worldwide professional services company that excels in IT. Our service portfolio includes strategy and consulting, technology and operations services. We strive to provide our customers with agility and sustainability in a constantly changing market...
Top Services:
- BPO
- IT Services
- Location
- Wilmington, Delaware
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $10,000 - $25,000
Customer service, call centre operations, and business solutions are our areas of expertise. Since its founding in 2010, Interact BPO has seen a significant increase in clients and users. We treat our clients' businesses as if they were our own because we think that their success is directly related to our...
Top Services:
- BPO
- HR Outsourcing
- Location
- Ottawa, Canada
- Number of Employees
- Under 49
Services provided by an outsourced call centre that focus on the needs and values of your business without compromising the quality of their job. Canadian computer network engineers constructed our infrastructure, and a committed group of Canadian management plan, develop, implement, and oversee all of our...
Top Services:
- BPO
- HR Outsourcing
- Location
- Ottawa, Canada
- Number of Employees
- Under 49
We provide audit, tax and advisory solutions to individuals and corporations. Our mission is to allow you to make strategic decision and reporting deadlines through our exceptional service...
Top Services:
- BPO
- Accounting
- Location
- Toronto, Canada
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
Pest SOS provides comprehensive back-office outsourcing solutions tailored for pest control companies, streamlining operations and enhancing efficiency. With years of experience and a focus on customer service excellence, Pest SOS enables businesses to scale while relieving the burden of hiring and managing...
Top Services:
- BPO
- Call Centers
- Location
- Oklahoma City, Oklahoma
- Number of Employees
- Under 49
We trust that the BPO & digital marketing industry is not exclusively about "outsourcing & marketing". However, it represents a continual growth process by acquiring new customers, retaining old ones, and offering service excellence a winning method that pays rich...
Top Services:
- BPO
- Digital Marketing
- Location
- London, United Kingdom
- Number of Employees
- Under 49
Odyssey Resources is an accounting firm based in Australia, known for being a catalyst for growth and innovation in the industry. It provides comprehensive services that allow clients to focus on high-value activities. Odyssey Resources helps businesses overcome operational constraints and navigate financial...
Top Services:
- BPO
- Accounting
- Location
- Ho Chi Minh, Vietnam
- Number of Employees
- 500 - 999
Cyclad International specializes in human resources (HR) outsourcing solutions, offering tailored services to streamline recruitment processes and enhance workforce capabilities. Whether scaling information technology (IT) infrastructure for a multinational corporation or seeking expert programmers for a...
Top Services:
- BPO
- HR Outsourcing
- Location
- Warsaw, Poland
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $10,000 - $25,000
OneBPO streamlines issue resolution by combining its dedicated team of industry-specific specialists with cutting-edge automated systems. Customers can choose their preferred channel phone, email, or chat and OneBPO's specialists will efficiently address their concerns...
Top Services:
- BPO
- Call Centers
- Location
- Iloilo City, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
We redefine the standards of Medical Billing Services In California (RCM), standing as a beacon of excellence in the industry...
Top Services:
- BPO
- Business Consulting
- Location
- San Bernardino, California
- Number of Employees
- Under 49
EZ Settle Solutions is a global innovator in the fields of medical billing & coding services in USA.Get control over coding challenges, billing complexities and optimize Revenue Cycles Reduce claim denials, recover missed revenue and increase cash flow...
Top Services:
- BPO
- Business Consulting
- Location
- Houston, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $1,000 - $10,000
Real Assistance provides specialized business consulting and outsourcing services exclusively for real estate professionals. Its experienced consultants, analysts, paralegals, and managers offer affordable support for routine administrative tasks, allowing clients to focus on core business activities. By...
Top Services:
- BPO
- Business Consulting
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
CLICKVISION BPO is a European-based outsourcing company specializing in insurance and medical billing services. It provides tailored solutions to help businesses streamline operations, enhance efficiency, and reduce costs, delivering expertise in back-office support and industry-specific services...
Top Services:
- BPO
- Business Consulting
- Location
- Malmö, Sweden
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Five9 delivers comprehensive CCaaS solutions, empowering businesses to create exceptional customer experiences through expert support, advanced technology, and customer-focused strategies...
Top Services:
- BPO
- Call Centers
- Location
- San Ramon, California
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $149/hr
Hero PA provides 24/7 virtual telephone answering services, acting as an extension of your business to deliver exceptional customer support and ensure seamless communication...
Top Services:
- BPO
- Call Centers
- Location
- Horsham, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $99/hr
Technodream provides high-quality, affordable web development, web design, online marketing, and call center services for businesses in the US, UK, and Australia...
Top Services:
- BPO
- Call Centers
- Location
- Las Vegas, Nevada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Quicklyster provides fully managed 24/7 customer support and Tier 1 tech support for SaaS, eCommerce, and digital-first brands. We offer free backup agents, fast deployment, native English agents, and flexible pricing all without contracts or setup fees. Whether you need live chat, phone, email, or helpdesk...
Top Services:
- BPO
- Social Media Marketing
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $1,000 - $10,000
DoctorPapers offers medical virtual assistants and revenue cycle management services for 50 medical specialties across the USA. Our solutions are fully HIPAA compliant and secure...
Top Services:
- BPO
- Transcription Services
- Location
- Glendale, California
- Number of Employees
- 50 - 99
Hypeify helps startups and high-growth companies scale marketing teams affordably by sourcing top-tier marketing talent from Latin America. We connect you with vetted marketing specialists in social media, paid ads, email, content, design, video, web, and analytics. With flexible plans, full onboarding...
Top Services:
- BPO
- HR Outsourcing
- Location
- Palm Springs, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
At Go Hire Virtual, we help busy entrepreneurs and businesses scale without burnout. Our team of highly skilled virtual assistants handle the day-to-day, so you can focus on growth...
Top Services:
- BPO
- Phone Answering Services
- Location
- South Salt Lake, Utah
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $1,000 - $10,000
MacTay is one of Nigerias leading Human Resources Management Consulting firms, with over 40 years of experience empowering organizations through people-focused and performance-driven solutions. Since 1982, we have partnered with some of Africas most prominent businesses, delivering innovative strategies and...
Top Services:
- BPO
- HR Outsourcing
- Location
- Lagos, Nigeria
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
Euroanswer is a boutique-style outsourcing partner delivering tailored, high-quality customer service and CX solutions, focused on helping businesses compete through exceptional customer experience rather than just cost and efficiency...
Top Services:
- BPO
- HR Outsourcing
- Location
- Bucharest, Romania
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
Ebillient MedRevenue provides expert medical billing and coding services in the USA, helping healthcare providers and clinics optimize revenue cycle management. We reduce claim denials, accelerate reimbursements, and ensure compliance with industry standards. Our reliable solutions improve cash flow...
Top Services:
- BPO
- Reputation Management
- Location
- Wilmington, Delaware
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Allianze Infosolution is a leading BPO and AI data automation company in the USA offering data processing, virtual assistance, finance, healthcare, and engineering solutions...
Top Services:
- BPO
- Accounting
- Location
- Denver, Colorado
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
.Thrive RCM is a medical billing and revenue cycle management provider specializing in services for mental health professionals, psychiatric practices, and hospitals. The company supports healthcare providers through medical billing, coding, credentialing, claims processing, denial management, payment...
Top Services:
- BPO
- IT Services
- Location
- Sheridan, Wyoming
- Number of Employees
- Under 49
- Average Hourly Rate
- $20/hr
Staff Callture Inc. is a Philippine-based BPO and outsourcing company delivering customer support, lead generation, telemarketing, sales, back-office, virtual staffing solutions, and digital marketing support. We help businesses scale efficiently through skilled talent, innovative technology, and...
Top Services:
- BPO
- Customer Support
- Location
- Cabuyao, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
Elevate Revenue Group is a medical billing and revenue cycle management company that helps independent practices get paid faster. From insurance eligibility and claims submission to denial management, A/R recovery, payment posting and credentialing, we handle the billing so providers can focus on patients...
Top Services:
- BPO
- Accounting
- Location
- Las Vegas, Nevada
- Number of Employees
- Under 49
Our relationship with our staff, customers, and other business partners is focused on honesty, perseverance, mutual confidence, and integrity. We help our clients to come up with the right strategy for their business, ensuring that their sales plans are realistic and are able to fulfill their business goals...
Top Services:
- BPO
- Call Centers
- SEO
- Email Marketing
- Digital Marketing
- Show more
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $70/hr
- Minimal Budget
- $1,000 - $10,000
VLBPO is a strategic nearshore outsourcing partner enabling organizations to transform operational performance, reduce costs, and scale with speed and control through high-impact workforce solutions...
Top Services:
- BPO
- Customer Support
- Call Centers
- Phone Answering Services
- HR Outsourcing
- Show more
- Location
- Kingston, Jamaica
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Founded in 2019, our call center has swiftly risen to prominence delivering expectational customer service solutions. Celebrating five years of consistent growth, we've reached the pinnacle of our industry. Join us in our journey to success where we prioritize your CSaT and unprecedent performance...
Top Services:
- Call Centers
- BPO
- Customer Support
- Business Consulting
- HR Outsourcing
- Show more
- Location
- Cairo, Egypt
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
MUSKLY is an ambitious creative content (Digital) creation & TECH PR agency based in Dhaka! Helping online businesses, companies, BRANDS, products & publishers by Content Strategies, Creating Amazing Content that accelerates your Content Marketing Journey to the NEXT level!...
Top Services:
- SEO
- Digital Marketing
- Content Marketing
- PPC
- Social Media Marketing
- Show more
- Location
- Dhaka, Bangladesh
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
INFIXX is a Bangladesh-based digital agency with a highly skilled team of twenty-two (22) professionals delivering top-tier BPO services to global clients and businesses worldwide...
Top Services:
- BPO
- Transcription Services
- Translation Services
- Big Data Analytics
- CRM Consulting
- Show more
- Location
- Dinajpur, Bangladesh
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Portfolios Count
- 1 Project Listed
Virtual Staffer PH is a Philippines-based recruitment and staffing agency connecting U.S. businesses with skilled Filipino professionals. We specialize in recruiting virtual assistants, bookkeepers, accountants, administrative staff, customer support representatives, and remote professionals. Our services...
Top Services:
- BPO
- HR Outsourcing
- Accounting
- Customer Support
- Digital Services
- Show more
- Location
- St. Louis, Missouri
- Number of Employees
- Under 49
- Average Hourly Rate
- $40/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
- BPO
- Customer Support
- Call Centers
- IT Services
- Show more
- Location
- Bengaluru, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Customer Support
- Show more
- Location
- Toronto, Canada
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
KamelBPO helps businesses build dedicated offshore teams in the Philippines. Based in Clark and Canadian-owned, we recruit full-time staff for travel sales, customer service, education, technical support and back-office operations. Clients direct their teams while we handle recruitment and local HR, payroll...
Top Services:
- BPO
- Call Centers
- Customer Support
- HR Outsourcing
- Show more
- Location
- Angeles, Philippines
- Number of Employees
- 100 - 249
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4 Frequently Asked Questions About BPO Companies
How much do BPO providers charge for their services?
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
- An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
- $8 to $15 offshore
- $20 to $30 nearshore
- $40 to $60+ onshore
- Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
- Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
- Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
- Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
- SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
- IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
- Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
- Bringing in temporary agents
- Moving staff from quieter channels to busier ones
- Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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