Five9, Inc

Unstable connections, five9 servers go down all the time for many hours at a time. Five9 causes a huge loss in business and increases employee costs as their are unable to do their job. "

Our experience with Five9 was extremely disappointing. Despite the promises made during the sales process and initial onboarding, the platform consistently fell short in key areas that were critical for our operations.Reliability Issues: The system frequently experienced outages and call quality problems that disrupted our contact center’s ability to serve clients effectively.Customer Support: Response times from support were slow, and too often the solutions provided were generic or ineffective. We expected a higher level of partnership and accountability.Transparency & Communication: We encountered ongoing difficulties with lack of clear communication around product limitations and problem resolution. This made it hard to plan or trust the service.Value for Cost: Given the recurring issues, the cost of the service was not justified. We were forced to seek alternatives that could deliver stability and support at the level our business requires.Unfair Billing Practices: Five9 refused to refund unused dollars we had already paid for professional services — even though the software was never fully integrated. This left us paying for services that provided no value.Ultimately, these issues led us to terminate our relationship with Five9. I would not recommend them to organizations that depend on consistent, high-quality service to operate their contact center. "

May be the worst customer service experience I've ever had with a company. I filled out a form on the website for more information. One of their people called me and we talked for maybe 5 minutes. He asked some very basic questions and didn't give me an opportunity to ask any of my own, but wanted to schedule what he called a "Discovery" call which we did for that afternoon. However, shortly later the call was canceled and I received an email that basically just said we weren't a good fit and their services were overkill for us. Keep in mind we hadn't really even talked about what we were trying to accomplish. So I called the guy back and he said his sales manager just told him to cancel the call and basically tell me to get lost. I asked to speak with his sales manager and have received NO RESPONSE. If you consider using them, GOOD LUCK... hopefully you'll get treated better than I did. If there was a ZERO STARS I would have selected it. "

Five9 is truly one of the best contact center solutions for almost any enterprise. I have never been more impressed with a tech companies values and leadership. Excellent product suite and even better customer service. If you are not a share holder, you need to go invest in FIVN today! "

We have had Five9 for the last couple of years for our technical support team, warranty and inside sales teams. It's been a great tool for our teams and I find the IVR management very intuitive and easy to work with. Customer Support is awesome - patient and informative team of support reps. Agree with other reviewer about reports....a little complex but once you start working with it for a bit, you get used to it. I wish it was simpler to use otherwise great tool. "