Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

  • Set up Your Website With our help.

    RedBox Media is a creative tech studio blending innovative web design, digital marketing, and IT solutions for businesses that demand bold, mordern results...

    Top Services:

    • Web Design
    • Graphic Design
    • Mobile App Development
    • Video Production
    • SEO
    • Show more
    Location
    Katlehong, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
  • Your Vision, Perfectly Packed.

    Elevate yours customer's first expression with Titan Boxes. We craft high-performance, custom-fit packaging that balances rugged durability with professional aesthetics, ensuring your brand stands out from the warehouse to the doorstep...

    Top Services:

    • Product Design
    • Package Design
    • Branding
    • Print Design
    • Logo Design
    • Show more
    Location
    St. Petersburg, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Cutting-Edge ICT Solutions And Services

    Armundia Factory is an ICT & BPO delivery partner helping consulting firms, software vendors and digital integrators scale operations efficiently through high-quality nearshore services. With Italian governance and scalable Balkan delivery operations, we support partners with software development, quality...

    Top Services:

    • Software Testing
    • Software Development
    • Staff Augmentation
    • IT Services
    • Managed Services
    • Show more
    Location
    Tirana, Albania
    Number of Employees
    50 - 99
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $25,000 - $50,000
  • Technology. Operations. Automation.

    TotalTech Global Limited (TTG) is a registered, premium provider of Business Process Outsourcing (BPO), Custom Software & App Development, and IT Resource Augmentation solutions. With a team of industry experts and 100+ successful projects globally, we help businesses cut costs, scale faster, and deliver...

    Top Services:

    • Digital Services
    • Web Development
    • eCommerce Development
    • Software Development
    • AI Development
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    Under 49
    Average Hourly Rate
    $7/hr
    Minimal Budget
    $1,000 - $10,000
  • Caribbean roots, global reach.

    Founded in 2020, Oversea Staffing Solutions LLC has emerged as a leading call center staffing agency in the Caribbean, bridging the gap between world-class bilingual talent and forward-thinking businesses...

    Top Services:

    • BPO
    • Call Centers
    • Market Research
    • Phone Answering Services
    • HR Outsourcing
    • Show more
    Location
    Lithia Springs, Georgia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $11/hr
    Minimal Budget
    $1,000 - $10,000
  • Built On People, Powered By Tech

    Genius Software is a technology product design and development company headquartered in Tallinn, Estonia, with delivery offices in Ukraine and Poland. The company provides end-to-end software engineering, AI development, technology consulting, and outsourcing services for startups, established businesses, and...

    Top Services:

    • Staff Augmentation
    • eCommerce Development
    • Web Development
    • Blockchain
    • Software Development
    • Show more
    Location
    Tallinn, Estonia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
  • Creating an online world that works for you.

    E-COM Expert offers an all-encompassing solution tailored for entrepreneurs embarking on or advancing their business ventures. Our proficiency extends to strategic development, brand establishment, website creation, advertising campaign initiation, and steadfast guidance towards the attainment of success...

    Top Services:

    • Package Design
    • Web Development
    • Content Marketing
    • Social Media Marketing
    • eCommerce
    • Show more
    Location
    Cheboksary, Russia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
  • Digital Solutions to Help Your Business Grow

    We are a technology solutions company creating better solutions for our clients from all around the world. Our work with industries spanning across sectors like mobility, supply chain, software, web development, innovation and automation, artificial intelligence, you name it and we might have a solution for...

    Top Services:

    • IT Services
    • Mobile App Development
    • Software Development
    • Web Design
    • Web Development
    • Show more
    Location
    Harrisburg, Pennsylvania
    Number of Employees
    Under 49
    Average Hourly Rate
    $85/hr
  • Brisk Web Services: Your Accelerator in the Digital Race.

    Brisk Web Services serves as your accelerator in the digital race, offering tailored strategies, measurable results, and a fervent commitment to driving businesses forward in the online realm. With a focus on delivering customized solutions and tangible outcomes, we are dedicated to propelling our clients to...

    Top Services:

    • Digital Services
    • Branding
    • Logo Design
    • Web Design
    • WordPress Website Design
    • Show more
    Location
    Ćuprija, Serbia
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • An agile team from Philippines ready to build your next project.

    BBI site Solutions specializes in site design and development, search engine optimization (SEO), social media marketing, and offshore staffing solutions to help your online business thrive. We improve your online presence, attract clients, and push your organization to long-term digital success by providing...

    Top Services:

    • eCommerce Development
    • Web Design
    • Web Development
    • WordPress Website Design
    • Social Media Marketing
    • Show more
    Location
    Makati, Philippines
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
  • Saving You Millions, So You Can Make Billions.

    We offer specialized solutions in digital marketing, back-office support, and talent acquisition. AGO M.I.D.A.S. enhances brand visibility through innovative advertising. AGO B.O.S.S. streamlines operations with expert support. AGO T.A.L.E.N.T. connects businesses with top professionals. Our expertise helps...

    Top Services:

    • Graphic Design
    • Web Design
    • eCommerce Development
    • Digital Marketing
    • IT Services
    • Show more
    Location
    Ontario, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $250/hr
  • We Create With Your Needs And Preferences In Mind.

    GoBro Web Services is a California-based web design and digital solutions agency that helps businesses strengthen their online presence through professional website design, web and app development, branding, SEO, digital marketing, and technical support services. The agency focuses on delivering modern...

    Top Services:

    • Digital Services
    • Graphic Design
    • Web Design
    • Digital Marketing
    • Email Marketing
    • Show more
    Location
    Lake Elsinore, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
  • Professional eCommerce Photo Editing Services

    We deliver Professional Photo Editing Services that help your business sell more online. Our Photo Editing Company combines skilled manual editing with smart AI tools to produce crisp, conversion-ready images. Whether you run a Shopify store, manage Amazon listings in Europe, or handle product catalogs for...

    Top Services:

    • Graphic Design
    • Logo Design
    • Print Design
    • Digital Services
    • Design Services
    • Show more
    Location
    Upper Saddle River, New Jersey
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • Computer support and services

    ITAdOn provides fast and reliable IT support in Dallas for small businesses and growing teams. We deliver managed IT services, cybersecurity, cloud solutions, and 24/7 helpdesk support to keep your business secure and running smoothly...

    Top Services:

    • Digital Services
    • UI/UX Design
    • SEO
    • PPC
    • Cybersecurity
    • Show more
    Location
    Dallas, Texas
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000
  • Run Your Business. We'll Handle the Rest.

    Top Virtual Assistant is a remote staffing and virtual assistant service provider helping businesses streamline daily operations, reduce administrative workload, and scale their teams...

    Top Services:

    • Phone Answering Services
    • Business Consulting
    • Call Centers
    • AEO
    • Digital Marketing
    • Show more
    Location
    Philadelphia, Pennsylvania
    Number of Employees
    100 - 249
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $10,000 - $25,000
  • The First And Only Filipino-owned Talent & Revenue Execution Firm.

    TRACTIONCORE is the first and only Filipino-owned talent and revenue execution firm. We dont just rent seats; we deliver outcome-driven systems. Backed by a decade of experience, we build, vet, and manage high-performing global teams powered by human-AI synergy. From fractional experts to fully built...

    Top Services:

    • BPO
    • AI Development
    • HR Outsourcing
    • Accounting
    • Software Development
    • Show more
    Location
    Quezon City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
  • Source Smarter. Grow Further.

    2100 Solutions Consult helps businesses simplify product sourcing, supplier discovery, and procurement. We connect business needs with practical sourcing opportunities, quotation requests, and purchasing solutions through a digital-first approach designed to make business operations more efficient...

    Top Services:

    • Public Relations
    • eCommerce Development
    • Direct Marketing
    • Blockchain
    • Mobile App Development
    • Show more
    Location
    Fort Pierce, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $35/hr
  • Application & Software Development Company

    Limeup is a global application and software development company that turns complex ideas into powerful digital solutions. We help B2B and enterprise clients build high-quality digital products that enable scalable growth...

    Top Services:

    • Software Development
    • Mobile App Development
    • AI Development
    • Blockchain
    • Web Development
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Minimal Budget
    $10,000 - $25,000
  • Crafting your Ideas

    Workeely is your comprehensive solution hub. We provide a range of services including Website Design, Graphics, CV and Resume Writing, Virtual Assistance, Copywriting, and more. Our proficient team ensures top-quality solutions that foster your business's success in the digital era. We stand by our commitment...

    Top Services:

    • Graphic Design
    • Design Services
    • Web Design
    • Web Development
    • WordPress Website Design
    • Show more
    Location
    Twin Falls, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • A Trusted Lead Generation Agency

    B2B InDemand primarily collaborates with Media Agencies, Publishers, and Marketing companies, specializing in the implementation of lead generation programs through the strategic application of marketing automation and digital marketing. Our tailored services are designed to empower businesses in these...

    Top Services:

    • Email Marketing
    • Event Marketing
    • Affiliate Marketing
    • Advertising
    • Business Consulting
    • Show more
    Location
    Wilmington, Delaware
    Number of Employees
    50 - 99
    Average Hourly Rate
    $1000/hr
    Minimal Budget
    Under $1,000
  • If you don't make money, we won't!

    At Core Conversion, we prioritize bottom-line results over rankings, drawing on over 13 years of expertise to provide transparent and affordable agency-quality SEO solutions for local and international businesses. Our focus is on delivering tangible results that drive business growth and success...

    Top Services:

    • Web Development
    • SEO
    • CRO
    • PPC
    • Social Media Marketing
    • Show more
    Location
    Biñan, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
  • Where technology meets business.

    Unified Bizness Tech provides high-quality, efficient, and effective solutions tailored to meet your business needs. Our expertise ensures seamless integration and optimal performance, empowering your business to thrive in a competitive market...

    Top Services:

    • ERP Consulting
    • CRM Consulting
    • Managed Services
    • WordPress Website Design
    • eCommerce Development
    • Show more
    Location
    Paramaribo, Suriname
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
  • Implementing the Future.

    Serving small business in coastal communities since 2,000. A one-stop-shop, OurWebmaster does most everything in-house or will have a resource available to supply your need. OurWebmaster utilizes both commercial and open-source software to accomplish customer objectives...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • SEO
    • Show more
    Location
    Portland, Oregon
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
  • Leading IT Outsourcing Company In Australia

    At PredictWise, we are proud to be recognized as a trusted IT Outsourcing Company, offering a wide range of technical expertise and innovative solutions to businesses of all sizes. Our team comprises highly skilled professionals with diverse backgrounds, allowing us to deliver exceptional results in a variety...

    Top Services:

    • Web Design
    • Web Development
    • eCommerce Development
    • Mobile App Development
    • Software Development
    • Show more
    Location
    Stanhope Gardens, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
  • Smarter Processes, Powered by AI

    NXT LABS builds AI-powered solutions that simplify processes, automate workflows, and accelerate innovation. We help businesses unlock efficiency and make smarter decisions through custom, intelligent technology...

    Top Services:

    • Product Design
    • UI/UX Design
    • Web Development
    • AI Development
    • Blockchain
    • Show more
    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
  • Gain Efficiency With Expert BPO Solutions

    From managing customer support to handling back-office tasks, we streamline operations and improve efficiency, ensuring your focus stays on driving strategic growth and achieving long-term success. With a global presence and a local touch, Activ8 Asia is your trusted BPO partner. We bring a world of...

    Top Services:

    • BPO
    • Digital Services
    • Web Development
    • Digital Marketing
    • Social Media Marketing
    • Show more
    Location
    Colombo, Sri Lanka
    Number of Employees
    250 - 499
  • Solutions That Scale

    We employ industry-standard security protocols and state-of-the-art technology to secure our systems and networks. This includes robust firewalls, data encryption, secure data centers, and stringent access controls. We regularly update our security infrastructure to stay ahead of emerging threats and...

    Top Services:

    • Mobile App Development
    • DevOps Consulting
    • eCommerce Development
    • Web Design
    • AI Development
    • Show more
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
  • Optimizing Your Revenue One Cycle At A Time

    Experts in full-cycle US medical claims management from charge capture, eligibility checks, and prior approvals to denial handling, payment posting, and AR recovery. Compliant with HIPAA, ICD-10, CPT, HCPCS. Support all payers: commercial, Medicare, Medicaid, TriCare, VA, Workers Comp...

    Top Services:

    • BPO
    • Business Consulting
    • CRO
    • ERP Consulting
    • ECM Consulting
    • Show more
    Location
    Albany, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
  • Accelerate Your AI Transformation

    Vahue is an AI transformation consultancy and engineering company that helps startups and scaling enterprises become AI-native through team augmentation, workforce training, and enterprise AI systems. The company combines AI-native engineering talent, practical upskilling programs, and custom AI solutions to...

    Top Services:

    • AI Development
    • Staff Augmentation
    • Software Development
    • SEO
    • Web Development
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
  • Smart Billing Partner

    Nationwide medical billing & revenue cycle management for healthcare providers billing, coding, credentialing, and HIPAA-compliant claims support...

    Top Services:

    • Digital Services
    • AEO
    • SEO
    • PPC
    • Accounting
    • Show more
    Location
    Madera, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
  • Senior remote DBAs for SQL Server, Oracle and PostgreSQL

    RadixTrie provides remote DBA and managed database services for SQL Server, Oracle and PostgreSQL. Senior engineers only, no service desk, 24/7 production cover, and one fixed monthly retainer quoted in USD, GBP or EUR. Based in South Africa, covering US, UK and European business hours...

    Top Services:

    • AI Development
    • IT Services
    • Cloud Consulting
    • Managed Services
    • Big Data Analytics
    • Show more
    Location
    Johannesburg, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
  • The Ultimate Place of Business Owner

    OneHub Business Consulting is a Toronto and Markham-based business consulting firm helping SMEs and international companies grow in Canada. Our services include business strategy, Canada market entry, business financing, fractional COO support, AI consulting and business transformation...

    Top Services:

    • Reputation Management
    • Web Design
    • SEO
    • Digital Marketing
    • Mobile App Development
    • Show more
    Location
    Markham, Canada
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
  • The Remote Staff Helps Businesses Hire Offshore Teams and Manage HR, Payroll, and Operations.

    The Remote Staff helps businesses build dedicated offshore teams without the complexity of managing staffing operations. From recruitment and onboarding to HR, payroll, attendance, office setup, and equipment, we handle the essentials while you focus on your team's work and business growth. Our remote...

    Top Services:

    • Digital Strategy
    • Web Design
    • Web Development
    • Digital Marketing
    • eCommerce
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    100 - 249
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
  • Websites That Work Harder for Your Business.

    Technomation helps businesses grow online with professional website design, development, SEO, and ongoing support. We build responsive, user-friendly websites that strengthen credibility, communicate value, and turn visitors into potential customers...

    Top Services:

    • Web Development
    • Mobile App Development
    • AEO
    • SEO
    • AI Development
    • Show more
    Location
    Hillside, New Jersey
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Trustworthy Translation And Apostille Services

    Certified Translation Services (CTS) is a government-registered MSME entity (UDYAM-UP-29-0138839) based in Ghaziabad, India. We specialize in high-precision, 100% human translation for legal, medical, and immigration purposes (USCIS/Embassy).With a verified reputation on Trustpilot reviews, we are committed...

    Top Services:

    • Translation Services
    • Transcription Services
    • Customer Support
    Location
    Ghaziabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
  • Custom Software Development Company

    Aegis Softtech is an ISO-certified IT consulting and software development company in India with over 20 years of experience serving global clients. We serve across the USA, UK, Canada, Singapore, Australia, and the Middle East...

    Top Services:

    • Web Design
    • Web Development
    • eCommerce Development
    • Software Development
    • Mobile App Development
    • Show more
    Location
    Rajkot, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • 3D Modeling, Video Editing, Photo Editing, Call Center Services at affordable cost.

    PGBS, a reliable BPO company provides high-quality services like customer support, photo editing, video editing, data cleansing, 3D modeling, 3D rendering, eBook conversion, and graphic designs...

    Top Services:

    • BPO
    • Phone Answering Services
    • Call Centers
    • Video Production
    • Product Design
    • Show more
    Location
    Bengaluru, India
    Number of Employees
    100 - 249
    Portfolios Count
    3 Projects Listed
  • Unlocking Potential, Delivering Excellence.

    Alegta empowers creative agencies and individuals to showcase their work and connect with clients, offering the best digital marketing and IT solutions backed by 18 years of industry experience...

    Top Services:

    • Branding
    • Digital Strategy
    • Web Design
    • WordPress Website Design
    • SEO
    • Show more
    Location
    Hyderabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    7 Projects Listed
  • Webwers Cloudtech: Engage, Convert, Grow.

    Elevate your business outreach strategies with Webwers' innovative Bulk SMS Dialer Services and Cloud Contact Center solutions. Our services empower you to seamlessly connect with your customers, ensuring efficient and effective communication channels. With our cutting-edge Bulk SMS Dialer Services, reach...

    Top Services:

    • Web Development
    • Affiliate Marketing
    • Digital Marketing
    • Email Marketing
    • Cloud Consulting
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed
  • Performance Marketing Clear Results

    ClearClick Digital is an online marketing solutions organization focused on providing transparent and clear results. We are committed in assisting small and medium sized businesses navigate the digital landscape. By leveraging AI and the latest digital technologies, we create and implement tailored...

    Top Services:

    • Graphic Design
    • Web Development
    • AEO
    • SEO
    • Social Media Marketing
    • Show more
    Location
    Mumbai, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed
  • Outsourcing. Made Simple.

    Outsourcing doesnt have to be difficult. It can be strategic! And so seamless that your customers will never know you are outsourcing...Our vision is simple: Make outsourcing simpleso that we can deliver Best in Class Customer Experience. From the routine to the complex, TSIs solutions are always omnichannel...

    Top Services:

    • Customer Support
    Location
    Santa Clarita, California
    Number of Employees
    250 - 499
    Average Hourly Rate
    $15/hr
  • Atoro - A global team of certified & experienced consultants offering clients end-to-end support in achieving stress-free data compliance and cybersecurity certification...

    Top Services:

    • Customer Support
    Location
    Dublin, Ireland
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Hire remote talent that costs 70% less than US/EU equivalents

    We recruit and help you compensate global talents for your remote positions, ensuring costs are up to 70% lower than what US & Western EU talents typically demand, without sacrificing quality...

    Top Services:

    • HR Outsourcing
    • Staff Augmentation
    • Customer Support
    Location
    Aichach, Germany
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Custom Solutions. Exceptional Customer Service.

    Line One Contact Centres offers tailored Canadian contact center solutions to reduce costs and enhance customer satisfaction. The firm provides 24/7 multi-channel support, including call answering, service desk, and social media management, customized to fit various business needs. Catering to the healthcare...

    Top Services:

    • BPO
    Location
    Calgary, Canada
    Number of Employees
    500 - 999
    Minimal Budget
    $1,000 - $10,000
  • Crafting Smart Travel Technology

    Silvi Global Technology (SGT) is a next-generation technology company focused on building intelligent, scalable, and industry-ready digital platforms. As the technology arm of Silvi Global, SGT operates at the intersection of *software engineering, aviation technology, travel platforms, and enterprise...

    Top Services:

    • Customer Support
    • Mobile App Development
    • Accounting
    • IT Services
    • CRM Consulting
    • Show more
    Location
    Jaipur, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Every Conversation Matters

    Backend Communications #1 Contact center/BPO company that provide dedicated highly professional contact center/call center agents all over the world...

    Top Services:

    • Call Centers
    • Social Media Marketing
    • eCommerce
    • Customer Support
    • WordPress Website Design
    • Show more
    Location
    Lahore, Pakistan
    Number of Employees
    50 - 99
    Average Hourly Rate
    $15/hr
    Portfolios Count
    1 Project Listed
  • Conversation Intelligence for Modern Enterprises

    Make every call a useful conversation with Oli AI, an enterprise AI voice agent for inbound and outbound calls. From welcoming callers and booking appointments to qualifying leads and managing customer follow-ups, Oli AI adapts to your workflows across 22+ global languages. It connects with your business...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Chennai, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $1/hr
  • Where Trust Meets Quality

    we enhance the growth process of our clients by bridging the gap between their requirement and its fulfilment. We thrive to maintain our relationships on the four pillars of trust, integrity, quality, and affordability...

    Top Services:

    • IT Services
    • Managed Services
    • BPO
    • HR Outsourcing
    • Translation Services
    • Show more
    Location
    Banglore, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Best Website Design in Nepal

    Suryani International is a trusted web design and development company in Nepal. We create SEO friendly websites, ecommerce solutions, digital marketing, logo and more/...

    Top Services:

    • Logo Design
    • Graphic Design
    • Web Design
    • eCommerce Development
    • Web Development
    • Show more
    Location
    Lalitpur, Nepal
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Portfolios Count
    1 Project Listed
  • The Call Center Experts.

    Go4Customer specializes in call center outsourcing, offering innovative and performance-driven customer support solutions across various industries. Through advanced technology, in-depth insights and industry expertise, we provide a comprehensive approach that covers voice, live chat, email and social media...

    Top Services:

    • Accounting
    • BPO
    • Call Centers
    • Email Marketing
    • Customer Support
    • Show more
    Location
    Jaipur, India
    Number of Employees
    500 - 999
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000

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Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups.