Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

8 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

  • AI-Powered Support-as-a-Service Company Focused on the Tech Industry

    SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010...

    Location
    Wilmington, Delaware
    Number of Employees
    1000 & Up
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    17 Projects Listed

    SupportYourApp Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Staff Augmentation
    • AI Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mastercard
    • Skylum
    • Waverly Labs
    • Softorino
    • Flibco
    Data sourced from the agency's DesignRush profile

    SupportYourApp Reviews & Testimonials

    • Bogdan Czako
      Bogdan Czako Customer Support Team Lead at Covantis S.A.
      5.0

      Customer Support Review from Bogdan Czako

      We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.

    • Joseph Pinto
      Joseph Pinto Manager at Sweett
      5.0

      Customer Support Review from Joseph Pinto

      We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from the office to serve our growing global customer base. The team structure has evolved over time and now includes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time Social Media Research support. They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages and maintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs, consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effective partner in scaling our customer support operations.

    • José Manuel Val Merinero
      José Manuel Val Merinero CFO at VR LIFE, SL
      5.0

      Customer Support Review from José Manuel Val Merinero

      We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours. We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Legally employ anyone, anywhere with one click.

    Remofirst was founded in 2021, remote-first since the very beginning. Our mission is to simplify the way companies build remote teams. We believe in people, excellence, and delivery. Our pricing starts at $199/month...

    Location
    San Francisco, California
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000

    Remofirst Services

    • HR Outsourcing
    • Accounting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mastercard
    • University of Cambridge
    • Zocdoc
    • Labster
    • Microsoft
    Data sourced from the agency's DesignRush profile

    Remofirst Reviews & Testimonials

    • Janice Kay Mamo Human Resources Manager at Weavr
      5.0

      Customer Support Review from Janice Kay Mamo

      Remofirst provided outstanding support for our remote team, making the entire process seamless and stress-free. Their dedicated account manager handled everything efficiently, from work permits to onboarding team members across multiple countries. Their personalized approach and streamlined EoR service exceeded our expectations. Highly recommended for hassle-free global workforce management!

    • Martin P. Head of Marketing at BetVictor
      5.0

      Customer Support Review from Martin P.

      RemoFirst enables me to work remotely and stay compliant in my home country. It’s also very helpful for submitting and managing expenses, making it a great addition to my primary HR platform with its admin features. The platform is simple, intuitive, and easy to navigate, with more than adequate functionality for getting things done efficiently.

    • Kaniyet Rayev
      Kaniyet Rayev Co-Founder and CEO at Appboxo
      5.0

      Customer Support Review from Kaniyet Rayev

      RemoFirst’s pricing stood out to me among competitors, along with their 24-hour support, which is important when you’re hiring people around the world. Their platform has been easy to use and our onboardings have been smooth. I would definitely recommend using RemoFirst as your EOR for any global hires.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Support That Drives Retention

    IntelligentBee is a European outsourcing partner specialized in Customer Support, Technical Support, IT Service Desk and Trust & Safety. We partner with fast-growing SaaS, Fintech and E-commerce brands that require reliable, high-quality support without the overhead of building large internal teams...

    Location
    Iași, Romania
    Number of Employees
    250 - 499
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    7 Projects Listed

    IntelligentBee Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • AI Development
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • SendGrid
    • Twillio
    • AffiliateBee
    • Payscore
    Data sourced from the agency's DesignRush profile

    IntelligentBee Reviews & Testimonials

    • Diego Susa Head of Engineering at Unleash
      5.0

      Customer Support Review from Diego Susa

      Diego Susa, Head of Engineering at Unleash, lauds IntelligentBee for helping them successfully sustain their response time and customer satisfaction levels within the established target. The team exhibited commitment, responsibility, and a proactive attitude toward improvement. They also actively engaged with feedback and maintained clear and effective communication through virtual meetings, emails, and messages, Susa adds.

    • Ionut Patrascoiu CEO & Founder at Floca
      5.0

      Mobile App Development Review from Ionut Patrascoiu

      Ionut Patrascoiu, CEO & Founder at Floca, hired IntelligentBee for a custom software development project. According to Patrascoiu, the team continues to oversee the ongoing refinement and improvement of the app, with plans for an upcoming development phase. Patrascoiu commended the team for the app's easy flow and top-notch quality. He also mentioned that IntelligentBee stands out as a budget-friendly choice, demonstrating genuine dedication to the success of their project.

    • Mihai Cioclu Account Manager at EventWay
      5.0

      Applications Review from Mihai Cioclu

      According to EventWay Account Manager Mihai Cioclu, IntelligentBee launched the solution within the deadline. It showcased agility and provided clients with prompt feedback. The agency’s exceptional technical proficiency played an important role in delivering high-quality results.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Speqto Technologies

    Verified Verified by the DesignRush team for authenticity and credibility.

    where innovation come live

    We firmly believe in serving Innovation, with spiralling advanced technologies. Hence we make sure our team is fully trained and certified with the latest advancements. Our core principles are high reliability, scalability, upgradation, Innovation, and transforming our client's vision into reality...

    Location
    Noida, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    20 Projects Listed

    Speqto Technologies Services

    • Blockchain
    • Software Development
    • AI Development
    • Web Development
    • Mobile App Development
    • Cloud Consulting
    • IT Services
    • DevOps Consulting
    • CRM Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • mylaminin
    • negi solutions
    • aligntechandfinance
    Data sourced from the agency's DesignRush profile

    Speqto Technologies Reviews & Testimonials

    • Javed Khan
      Javed Khan Founder at Kaamvala
      5.0

      AI Development Review from Javed Khan

      Working with Speqto Technologies was truly an exceptional experience one that exceeded every expectation I had going in. From the very first interaction, their team demonstrated a level of professionalism that is rare to find. Every communication was prompt, clear, and purposeful. There was never a moment of ambiguity they kept us informed at every stage of the process, making sure we always knew exactly where things stood. What truly set Speqto apart was the quality of their delivery. The final output wasn't just good it was beyond what we had envisioned. They didn't simply execute the brief; they elevated it. Every detail was thoughtfully crafted, every deliverable was polished, and the end result spoke for itself. But perhaps what impressed me most was how seamless the entire process felt. Working with Speqto didn't feel like working with an external vendor it felt like having a dedicated, highly skilled team embedded right within our own organization. Their workflow was structured yet flexible, efficient yet thorough. Deadlines were met without compromise on quality, and any challenges along the way were handled with calm expertise and proactive solutions. If you are looking for a technology partner who brings not just technical excellence but genuine commitment to your success Speqto Technologies is that partner. I would recommend them without hesitation to anyone seeking world-class software development and delivery.

    • SHOBI KHAN
      SHOBI KHAN CEO at Soldex Ltd
      5.0

      Blockchain Review from SHOBI KHAN

      I am John Robertson, We had a great experience working with Speqto Technologies and they Understand how to develop critical product like DEX and Blockchain with high end security.

    • Shavez Ahamad
      Shavez Ahamad Review from Google
      1.0

      Shavez Ahamad's Review Sourced from Google

      I agree that Spoqto is a good company, but I don't think their HR department is good. I'm saying this because I recently joined the company, and I was treated very disrespectfully. They treat their agents like donkeys; they have no respect for them. The person who treated me unfairly is named Gunshika. Very bad girl.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • American quality call center and outsoured services at Philippine rates

    Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...

    Location
    Makati, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Portfolios Count
    3 Projects Listed

    Loop Contact Solutions Services

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    • Direct Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Agora Business
    • One Blade
    • Medix Select
    • Stock Investor
    Data sourced from the agency's DesignRush profile

    Loop Contact Solutions Reviews & Testimonials

    • B B
      B B Review from Google
      4.0

      B B's Review Sourced from Google

      Mirdif uptown is the best I’ve lived there for 2 years and it was amazing and I have met incredible people

    • Bahia B
      Bahia B Review from Google
      4.0

      Bahia B's Review Sourced from Google

      Mirdif uptown is the best I’ve lived there for 2 years and it was amazing and I have met incredible people

    • CHRISTINE ALCANTARA
      CHRISTINE ALCANTARA Review from Google
      5.0

      CHRISTINE ALCANTARA's Review Sourced from Google

      For me, the first impression would be lasting. And it's crucial how they make me feel, or what I initially feel in order for me to stay with a company. In comparison to the other company, Loop is still in the early stages, yet the upper management was really kind and considerate. And I've had a great time here so far. With the kind of individuals I'll be hanging out with, I'm confident I won't be sorry I chose Loop. :)

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Where Top Talent Delivers Limitless Results

    LimTC builds dedicated customer support, customer success, and operations teams for growing businesses. Based in Ukraine since 2017, we source every team member for your specific role against a profile you approve, never a shared agent pool, and you sign off on each hire yourself. A dedicated senior project...

    Location
    Kyiv, Ukraine
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    LimTC Services

    • BPO
    • HR Outsourcing
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • eKomi
    • BankingCheck
    • Creatio
    • GoCRM
    • PeerSpot
    • QuidPro
    • ALRMusic
    Data sourced from the agency's DesignRush profile

    LimTC Reviews & Testimonials

    • Alem Minadieva
      Alem Minadieva Review from Google
      5.0

      Alem Minadieva's Review Sourced from Google

      Trustworthy company with a great team and responsible attitude to clients' projects. Nice office and location.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Translating Tomorrow's Success Today

    Circle Translations is a Lithuania-based translation and localization agency that helps businesses communicate across global markets through professional multilingual language services. The company provides translation, localization, subtitling, transcription, voice-over, and content adaptation services in...

    Location
    Vilnius, Lithuania
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

    Circle Translations Services

    • Public Relations
    • Digital Services
    • Translation Services
    • Transcription Services
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Paysera LT
    • Kilo.Health
    • Gotapatent AB (Sweden)
    Data sourced from the agency's DesignRush profile
  • Smarter Processes, Powered by AI

    NXT LABS builds AI-powered solutions that simplify processes, automate workflows, and accelerate innovation. We help businesses unlock efficiency and make smarter decisions through custom, intelligent technology...

    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000

    NXT LABS Services

    • Product Design
    • UI/UX Design
    • Web Development
    • AI Development
    • Blockchain
    • Mobile App Development
    • Software Development
    • VR/AR
    • Staff Augmentation
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Politico
    • Walmart
    • L'oreal
    • xfinity
    Data sourced from the agency's DesignRush profile

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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