Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

22 Companies-Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

  • The World's Top Talent for Remote Teams!

    1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...

    Location
    Overland Park, Kansas
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $10,000 - $25,000

    1840 & Company Services

    • BPO
    • Staff Augmentation
    • HR Outsourcing
    • Customer Support
    • Call Centers
    • Transcription Services
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Groupon
    • Isango
    • Instacart
    • HomeLight
    • LearnZillion
    Data sourced from the agency's DesignRush profile

    1840 & Company Reviews & Testimonials

    • carmen noche
      carmen noche Review from Google
      5.0

      carmen noche's Review Sourced from Google

      It was a very productive and swift process. Starting from the interview, to assessments. Everyone was punctual and need not wait for a week or so for updates. They give updates immediately no need for the long wait and suspense. Keep it Up!!

    • lucille Mrrs
      lucille Mrrs Review from Google
      5.0

      lucille Mrrs's Review Sourced from Google

      My experience with 1840 & Company’s recruitment process has been excellent from start to finish. The team was professional, responsive, and supportive throughout every step. Communication was always clear, and I truly appreciated how smooth and organized the process was. I felt valued as a candidate, and I’m very excited to officially join as a Patient Support-CSR. Thank you to the team for making this such a positive experience!

    • Andrea Yáñez
      Andrea Yáñez Review from Google
      5.0

      Andrea Yáñez's Review Sourced from Google

      I had a truly outstanding experience with 1840&Co throughout the entire recruitment process. From the very beginning, their team demonstrated professionalism, clear communication, and genuine care. What stood out most was the consistent follow-up—they kept me informed at every step, making the process feel smooth and well-organized. I always felt supported and valued as a candidate. I’m incredibly happy to share that I’ve been offered a new role, and I couldn’t be more grateful to the 1840&Co team for making it all possible.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Value Driven Experience

    Axendi is one of Europes leading providers of AI-powered contact center and BPO services. Since 2008, Axendi has been designing value-driven customer experiences by combining operational expertise with technology and in-depth vertical advisory...

    Location
    Warsaw, Poland
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr

    Axendi Services

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • AI Development
    • IT Services
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • L'Oreal
    • BNP Paris
    • Allegro
    • Volvo
    • Empik
    • Affidea
    • Rossmann
    Data sourced from the agency's DesignRush profile

    Axendi Reviews & Testimonials

    • Oskar Jan
      Oskar Jan Review from Google
      1.0

      Oskar Jan's Review Sourced from Google

      Voice Contact Center sp. z o.o. is harassing people at the behest of Tauron. The company is unreliable and lacks professionalism in customer service.

    • Dawid Gadecki
      Dawid Gadecki Review from Google
      5.0

      Dawid Gadecki's Review Sourced from Google

      The professionalism of this company stems primarily from a long-standing foundation built on an excellent management team. The knowledge of those responsible for preparing employees for the job is also at a high level. They provide both practical and practical training to prepare even the most novice for work in a contact center. Best regards, Dawid Gadecki

    • MoMa
      MoMa Review from Google
      1.0

      MoMa's Review Sourced from Google

      A very chaotic conversation, with an arrogant woman who struggles to name the company she works for. Her voice is filled with dissatisfaction and disrespect. I wouldn't recommend this company if I'd known sooner (she called as a representative of Alior Bank, which confused me, but when she started asking strange questions, I realized something was wrong). I don't recommend contacting this company.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Vserve Ebusiness Solutions

    VerifiedVerified by the DesignRush team for authenticity and credibility.

    All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.

    Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...

    Location
    New York City, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Vserve Ebusiness Solutions Services

    • Logistics
    • Accounting
    • eCommerce Development
    • BPO
    • Call Centers
    • Web Design
    • eCommerce
    • SEO
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Traci Miller
    • Marcia Maples
    • Joseph Powell
    Data sourced from the agency's DesignRush profile

    Vserve Ebusiness Solutions Reviews & Testimonials

    • Marie M. Harris Undisclosed at Retail
      5.0

      Customer Support Review from Marie M. Harris

      Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.

    • Danielle W Undisclosed at Retail
      5.0

      Customer Support Review from Danielle W

      Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Outsource with Confidence. Grow with Ease

    We are a global customer support partner delivering high-touch, omnichannel CX solutions for brands of all sizes...

    Location
    Cheyenne, Wyoming
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $145/hr
    Minimal Budget
    $10,000 - $25,000

    cxperts Services

    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Healthcare Industry
    • Media & Telecommunications Industry
    • Energy & Utilities Industry
    Data sourced from the agency's DesignRush profile
  • Multilingual Nearshore Customer Experience

    We provide BPO services, Customer Service outsourcing and Call Center office ready to serve your customer. Paival works as an extension of your internal team, not a replacement. We plug trained agents directly into your existing tools, processes, and brand voicehandling email, chat, phone, and social support...

    Location
    Lexington, Kentucky
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr

    Paival Call Solutions Services

    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • eCommerce Industry
    • Software & IT Services Industry
    • Consumer Goods Industry
    Data sourced from the agency's DesignRush profile
  • Top BPO Company USA.

    DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...

    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    DGC BPO Service Services

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • BrightPath Solutions
    • TechWave Inc
    • EcoSmart Ventures
    • MarketPulse Strategies
    • VisionLink Enterprises
    • FutureEdge Technologies
    Data sourced from the agency's DesignRush profile
  • Sales Enablement Partner.

    Denave is a B2B sales enablement organization based in Malaysia that offers a complete range of demand generation and lead generation solutions. Denave offers services including Business process outsourcing, digital marketing and B2B data services...

    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Denave Services

    • Digital Marketing
    • Event Marketing
    • Call Centers
    • Customer Support
    • Email Marketing
    • Business Consulting
    • Social Media Marketing
    • Direct Marketing
    • Advertising
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Lenovo
    • Saint Gobain
    • Marg
    Data sourced from the agency's DesignRush profile

    Denave Reviews & Testimonials

    • Rutteren Morgan
      Rutteren Morgan Review from Google
      1.0

      Rutteren Morgan's Review Sourced from Google

      I recently attended an interview with Denave for a Talent Acquisition role, and it was a disappointing experience. The interviewer Shalini (Global HR) demonstrated a lack of professionalism throughout the session.I felt I was not given a fair chance to express myself, as the interviewer appeared more interested in steering the conversation to her preferences. Additionally, I was surprised by her comments about my career transitions, especially since her profile suggests similar patterns.The session was further marred by poor etiquette, such as answering phone calls during the interview. As someone with extensive experience in recruitment, I expected a higher standard of professionalism from a company like Denave. This experience has raised concerns about their commitment to a candidate-focused hiring process.

    • Vy Ro Cam
      Vy Ro Cam Review from Google
      5.0

      Vy Ro Cam's Review Sourced from Google

      It's has been 8 months now since I joined the company, such a great team ever. Co-workers are friendly, Team leaders are very supportive and thoughtful. HR team, IT team always response immediately when ever have an issue. :)

    • NGUYEN TRAM
      NGUYEN TRAM Review from Google
      5.0

      NGUYEN TRAM's Review Sourced from Google

      October 2021 will mark my 6th anniversary of my employment at Denave.Something that I have experienced in Denave is the encouragement for growths.I have moved up over 6 years in Denave. When I joined Denave I didn’t see myself as a manager, and now I manage multiple people. And I was only able to do that through the support from my team and the encouragement of my managers .It has been a great journey to me and I am proud to be a part of Denave family.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Software. Design. Innovation.

    Bitrupt specializes in transforming ideas into successful digital products. We offer custom software development, mobile and web application development, product consulting, UI/UX design, and AI solutions. By combining technical expertise with strategic thinking, we help businesses unlock new opportunities...

    Location
    Dover, Delaware
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed

    Bitrupt Services

    • Web Development
    • Software Development
    • Mobile App Development
    • UI/UX Design
    • Customer Support
    • Accounting
    • BPO
    • IT Compliance Solution
    • Cloud Consulting
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Call Me
    • Dream GPT
    • Fitness Flywheel
    • Fitsono
    • Gooly App
    • Nani App
    • Trivbiz
    Data sourced from the agency's DesignRush profile
  • Future in Hands.

    LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...

    Location
    Hanoi, Vietnam
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed

    LTS Global Digital Services Services

    • IT Services
    • BPO
    • Call Centers
    • Customer Support
    • AI Development
    • ERP Consulting
    • Managed Services
    • IT Compliance Solution
    • Software Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Qualcomm
    • Panasonic
    • Toshiba
    • LG Electronics
    • Magic Data
    • Incruit
    • Black Moth
    • SK Telecom
    • CJ Entertainment
    • Infinig
    Data sourced from the agency's DesignRush profile
  • Let Technology Work For You

    Ma Ze Kal ("What's Easy") is an Israeli proptech and digital services platform that simplifies the bureaucracy involved in moving homes. The company automates utility account transfers, address updates, municipal tax changes, and other relocation-related administrative tasks through a single digital workflow...

    Location
    Tel Aviv, Israel
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr

    Mazekal Services

    • Business Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Home Services Industry
    • Real Estate Industry
    Data sourced from the agency's DesignRush profile
  • Innovating Tomorrow Today

    At Jylix Tech, we embody the spirit of 'Innovating tomorrow, today. We aim to deliver solutions and foster everlasting relationships with clients. Our AI-driven solutions are designed to streamline Operations, enhance productivity, decision-making, and provide seamless user experiences to unlock new...

    Location
    Alexandria, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    Jylix Tech Services

    • IT Services
    • Mobile App Development
    • AI Development
    • Cybersecurity
    • DevOps Consulting
    • eCommerce Development
    • Web Development
    • Software Development
    • Customer Support
    • Managed Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Prime SA Pty Ltd
    • Conbo Pty ltd
    • Yuleba Timber Pty ltd
    • Big Wish Seed Pty Ltd
    • Matched By Numbers Pty Ltd
    Data sourced from the agency's DesignRush profile
  • We Will Build Your Digital Image.

    We develop tailored digital solutions that drive sales, strengthen your brand, and support your business goals. Every project includes 12 months of support, SEO optimization, mobile-friendly design, and enhanced security to ensure long-term performance. With responsive layouts, custom functionalities, and...

    Location
    Pruszków, Poland
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    Digital PR Services

    • Web Design
    • WordPress Website Design
    • Web Development
    • Public Relations
    • Customer Support
    • Social Media Marketing
    • Digital Marketing
    • Event Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Fresh Congress
    • Fresh-market pl
    • AG Instal
    Data sourced from the agency's DesignRush profile

    Digital PR Reviews & Testimonials

    • Adam Rosenbeiger
      Adam Rosenbeiger Review from Google
      5.0

      Adam Rosenbeiger's Review Sourced from Google

      The ordered website was made quickly and in very good quality. Great contact with Kuba - the owner, both during the work on its preparation and after (which is important). I definitely recommend.

    • Natur
      Natur Review from Google
      5.0

      Natur's Review Sourced from Google

      I highly recommend cooperation with Digital PR. They created a modern online store and website for us - everything works smoothly, looks professional and is tailored to our needs. Great contact, fast implementation and full commitment. Thank you - we will be happy to recommend you further!

    • Adam Gield
      Adam Gield Review from Google
      5.0

      Adam Gield's Review Sourced from Google

      I highly recommend - Mr. Kuba has already created 2 websites for us, always on time and he gave us a lot of advice on an ongoing basis. We are very pleased with the results, so after a year we came back with another project. Great service and full professionalism!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Professional Technology Assistance

    At Mannex IT Solutions we pride ourselves on our professionalism, attention to detail and commitment to excellence...

    Location
    Johannesburg, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $31/hr
    Minimal Budget
    Under $1,000

    Mannex IT Solutions Services

    • IT Services
    • Cloud Consulting
    • Cybersecurity
    • Managed Services
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Logo Design
    • Web Design
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Megashift Logistics
    • Lerumo Properties
    • Tamas Fiber Optics
    • Kesani Trading
    • Khencee Projects
    • Angie's Nannies
    • Jochebed PTY LTD
    • Africalink Group
    Data sourced from the agency's DesignRush profile

    Mannex IT Solutions Reviews & Testimonials

    • Elke Nelson
      Elke Nelson Review from Google
      5.0

      Elke Nelson's Review Sourced from Google

      Excellent service, I can highly recommed Mannex IT SolutionsCommunicated very well, knowlegable and completed the job to satisfaction, efficiently. I wanted an UPS installed and the Wi-Fi range & speed improved at a guest house. Thank you for a job well done!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Boost Sales Growth.

    We are company specializing in outbound sales, aiming to help you increase your number of clients or customers. Our business models goal is to schedule meetings with potential clienst for you...

    Location
    Belgrade, Serbia
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000

    Triballi Services

    • Email Marketing
    • Direct Marketing
    • Business Consulting
    • Market Research
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • CRO
    • Event Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • The Coca-Cola Company
    • Johnson & Johnson
    • HSBC
    • Walmart
    • Mercedes-Benz
    Data sourced from the agency's DesignRush profile
  • The Right Team With A Big Dream

    We specialize in managed and dedicated team staffing for small and large outsourced projects. Combined with a highly trained and educated staff, our company exists to make a deliverable outsourced product managed with Western-style business practices, and delivered with exceeded expectations. Our products are...

    Location
    Dhaka, Bangladesh
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000

    Virtual Fellows Services

    • Digital Services
    • Digital Strategy
    • Digital Marketing
    • eCommerce
    • Email Marketing
    • BPO
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • belong
    • ProLeadsNYC
    • NEF
    Data sourced from the agency's DesignRush profile

    Virtual Fellows Reviews & Testimonials

    • Phoenix Offline
      Phoenix Offline Review from Google
      1.0

      Phoenix Offline's Review Sourced from Google

      This is not an organization. They have stolen my money. I don't want anyone like me to be cheated by them. I request no one to take any service from them.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Fostering Business Growth Through Innovation

    Techtweek Infotech is more than just an IT services agency. It is a catalyst for business transformation in the digital age. With over 15 years of experience and a dedicated team of experts, the agency delivers cutting-edge IT solutions that drive growth and success. Techtweek Infotech guides businesses...

    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000

    Techtweek Infotech Services

    • IT Services
    • Staff Augmentation
    • Cloud Consulting
    • IT Compliance Solution
    • DevOps Consulting
    • Cybersecurity
    • Managed Services
    • Customer Support
    • Business Consulting
    • Engineering
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • SHOW BUILDER
    • ONPLAN
    • pieboard
    Data sourced from the agency's DesignRush profile
  • Leading IT Outsourcing Company In Australia

    At PredictWise, we are proud to be recognized as a trusted IT Outsourcing Company, offering a wide range of technical expertise and innovative solutions to businesses of all sizes. Our team comprises highly skilled professionals with diverse backgrounds, allowing us to deliver exceptional results in a variety...

    Location
    Stanhope Gardens, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000

    PredictWise Pty Ltd Services

    • Web Design
    • Web Development
    • eCommerce Development
    • Mobile App Development
    • Software Development
    • AI Development
    • IT Services
    • IT Compliance Solution
    • Business Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • SummerFox Software
    • Everest Auto Workshop
    • SEAWAY
    Data sourced from the agency's DesignRush profile
  • Smarter Processes, Powered by AI

    NXT LABS builds AI-powered solutions that simplify processes, automate workflows, and accelerate innovation. We help businesses unlock efficiency and make smarter decisions through custom, intelligent technology...

    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000

    NXT LABS Services

    • Product Design
    • UI/UX Design
    • Web Development
    • AI Development
    • Blockchain
    • Mobile App Development
    • Software Development
    • VR/AR
    • Staff Augmentation
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Politico
    • Walmart
    • L'oreal
    • xfinity
    Data sourced from the agency's DesignRush profile
  • Trustworthy Translation And Apostille Services

    Certified Translation Services (CTS) is a government-registered MSME entity (UDYAM-UP-29-0138839) based in Ghaziabad, India. We specialize in high-precision, 100% human translation for legal, medical, and immigration purposes (USCIS/Embassy).With a verified reputation on Trustpilot reviews, we are committed...

    Location
    Ghaziabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed

    Certified Translation Services Services

    • Translation Services
    • Transcription Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Credgenics
    • HDFC Bank
    • ICICI Bank
    • Muthoot Finance
    • Agilus Diagnostics Limited
    Data sourced from the agency's DesignRush profile
  • Happy Customers, Successful Companies.

    RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...

    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000

    RIOT Ecommerce Solutions Services

    • Customer Support
    • BPO
    • Call Centers
    • eCommerce
    • Graphic Design
    • Logo Design
    • Digital Marketing
    • Social Media Marketing
    • Creative Services
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Sensibo
    • Nordic Peace
    • Veronica Taylor Consulting
    • INNSTAR® Official Store
    • The Positive Christian
    • Glasses USA
    Data sourced from the agency's DesignRush profile
  • Reliable IP PBX & PABX solutions for offices with VoIP phones from Yealink, Yeastar, Fanvil

    Running a modern business in Pakistan requires reliablecommunication, and thats exactly where IPPBX solutions make thedifference. At IPPBX.com.pk, we deliver enterprise-grade IP PBXsystems, VolP phones, and call center solutions designed for homes,offices, and large organizations.From IP phone...

    Location
    Lahore, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $1/hr
    Minimal Budget
    Under $1,000

    IPPBX for Offices Services

    • IT Services
    • IT Compliance Solution
    • Cloud Consulting
    • Staff Augmentation
    • Managed Services
    • ERP Consulting
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Shahzad Textiles
    • IDC
    • Style Textile
    • Rehmat Hospital
    • Punjab University
    Data sourced from the agency's DesignRush profile
  • Elevating Business Operations Efficiently

    Televator Solutions Private Limited is a business process outsourcing (BPO) company providing scalable operational support to businesses in India and international markets. The company offers customer support, lead generation, appointment setting, virtual assistance, back-office operations, data processing...

    Location
    Nagpur, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $75/hr

    Televator Solutions Private Limited Services

    • Web Design
    • Web Development
    • WordPress Website Design
    • CRM Consulting
    • Big Data Analytics
    • IT Services
    • BPO
    • Phone Answering Services
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Urfa Marbles
    • Anova Enterprises
    • Star Events
    Data sourced from the agency's DesignRush profile

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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