Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

8 Companies-Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

  • 24/7 live answering for property professionals - real people, not bots

    Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots...

    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000

    SignMore Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • McGraw Realtors
    • XS Asset Management
    • Chido Real Estate Investments
    • The Agency
    • ONXHomes
    • Quantive Property Management
    • Lang Management
    • RE/MAX
    • Keller Williams Heritage
    • Terra Bella Property Management
    Data sourced from the agency's DesignRush profile

    SignMore Reviews & Testimonials

    • Nick Resto
      Nick Resto Review from Google
      5.0

      Nick Resto's Review Sourced from Google

      We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.

    • Fred Paskell
      Fred Paskell Review from Google
      5.0

      Fred Paskell's Review Sourced from Google

      Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼

    • Stasia Creek 406 East Realty
      Stasia Creek 406 East Realty Review from Google
      5.0

      Stasia Creek 406 East Realty's Review Sourced from Google

      Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Your business is our business.

    Kraft Communications is a Social Media Management and Web Design company dedicated to taking care of your online presence...

    Location
    Terrace, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $56/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed

    Kraft Communications Services

    • Branding
    • Social Media Marketing
    • Web Design
    • eCommerce Development
    • Creative Services
    • Graphic Design
    • Public Relations
    • Customer Support
    • Event Marketing
    • Logo Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Wine On The Terrace
    • Fusion Eyecare Kitimat
    • Northwest Fuels Ltd
    • D & J Container Services Ltd.
    • Master Sweeper Ltd.
    • Bloomaceuticals
    • Complete Solids Control
    • Versalles Value
    • PNGi
    • Dr Rem Lee Hospital Foundation
    Data sourced from the agency's DesignRush profile

    Kraft Communications Reviews & Testimonials

    • Leanne Harms
      Leanne Harms Review from Google
      5.0

      Leanne Harms's Review Sourced from Google

      Janine and her staff are very professional, friendly and helpful. They go above and beyond for any task I ask of them and they are very courteous and prompt. The graphics and diction are top quality. Best money ever spent!!

    • Evan Palahicky
      Evan Palahicky Review from Google
      5.0

      Evan Palahicky's Review Sourced from Google

      Excellent customer service and communication!! Very happy with all the work done so far. Will surely use again for future projects. Thank you!

    • Barbara Bond
      Barbara Bond Review from Google
      5.0

      Barbara Bond's Review Sourced from Google

      I recently had the pleasure of working with Janine Kraft from Kraft Communications, and I can confidently say that she deserves every bit of this 5-star review! From the moment we started collaborating, Janine showcased her expertise in both media and web design.Her creative vision is truly remarkable; she crafted a stunning website that not only captures the essence of our brand but also enhances user experience. Janine's attention to detail is impeccable, ensuring that every element aligns perfectly with our goals.What impressed me the most was her dedication to understanding our needs. She listened attentively, provided valuable insights, and was always open to feedback, making the entire process smooth and enjoyable. Her communication skills are top-notch, keeping us informed and engaged throughout the project.If you're looking for someone who is not only skilled but also passionate about what they do, I highly recommend Janine Kraft and Kraft Communications. Working with her has been a game-changer for our business, and I can't wait to see where her talents will take us next!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Let Technology Work For You

    Ma Ze Kal ("What's Easy") is an Israeli proptech and digital services platform that simplifies the bureaucracy involved in moving homes. The company automates utility account transfers, address updates, municipal tax changes, and other relocation-related administrative tasks through a single digital workflow...

    Location
    Tel Aviv, Israel
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr

    Mazekal Services

    • Business Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Home Services Industry
    • Real Estate Industry
    Data sourced from the agency's DesignRush profile
  • You Can Do Anything, But Not Everything Start Delegating, Start Succeeding: EVA Is Here To Help.

    Essential Virtual Assistant LLC, established in February 2023, is a leading provider of virtual assistant services based in Riviera Beach, Florida. Our mission is to empower businesses by offering tailored administrative support, enabling them to focus on core operations and achieve greater efficiency...

    Location
    West Palm Beach, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000

    Essential Virtual Assistant Services

    • Social Media Marketing
    • Transcription Services
    • Customer Support
    • Email Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • XD Event Hall & Catering
    • Ultra Air Conditioning
    • Evans Air Ducts
    • Kofi's Not So Wine & Wifi Bar
    • TLC Coffee Bar & Co.
    • NAACP
    • Upaya
    • Blue Line Law Firm
    • Neighborhood Allies
    • Kamilah Lee
    Data sourced from the agency's DesignRush profile
  • Inspiring Joy We Serve We Deliver.

    While everyone is focused on artificial intelligence, joyno is focused on human intelligence. Our employees undergo a vigorous training regimen designed to enhance the enormous talent and innate thirst for knowledge they desire. A positive attitude and authentic gratitude fosters the team spirit to endure the...

    Location
    Lapu-Lapu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

    Joyno Inc. Services

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Market Research
    • IT Services
    • Creative Services
    • Managed Services
    • Social Media Marketing
    • Digital Strategy
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Casa Amorosa
    • Vine Studio
    • The Tax Group
    • Vine Entertainment
    • One Light
    • Media Group
    • Interno
    Data sourced from the agency's DesignRush profile
  • Smarter Tech Real People Better Outcomes

    ATM Group is a customer operations and revenue outsourcing company. We deliver contact centre outsourcing, revenue generation programmes, multilingual support and AI-enabled optimisation in the UK, Europe and South Africa...

    Location
    Leicester, United Kingdom
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $10,000 - $25,000

    ATM Group Services

    • BPO
    • Call Centers
    • Phone Answering Services
    • HR Outsourcing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Boots Opticians
    • Vodafone
    • Ziggo
    • Old Mutual
    Data sourced from the agency's DesignRush profile

    ATM Group Reviews & Testimonials

    • Lale K
      Lale K Review from Google
      5.0

      Lale K's Review Sourced from Google

      I worked here for 3 months and my experience was (contrary to the reviews below) very nice, easy going. The management accommodated my personal circumstances and provided ease into adapting to the role, support was always available as well as humour and banter from colleagues. Perfect transition job from hospitality to office roles. Bonus points for progressing employees internally to higher roles accordingly.

    • An Ash
      An Ash Review from Google
      1.0

      An Ash's Review Sourced from Google

      How did managers help with a transfer of service for a customer who left review.Because at managements rule is to never disclose that they are calling from at management,they are only to represent and use their clients name. What’s even funnier is this customer was considered special from the rest. They were not only informed it was at management dealing with their service but they even knew the real names of the managers.Another common practice is staff and managers mostly use a dummy name not their real. But in this case even that info was provided to the customer. Must be a special customer that the normal practices were broken for them and they from millions of customers even took the time to write a review lol . Everyone laugh with me.

    • Tim Lee
      Tim Lee Review from Google
      5.0

      Tim Lee's Review Sourced from Google

      Both Adnan & Connor at AT Management were superb in their dealings with me over the transfer of a service when I was moving house. Nothing was too much trouble & their knowledge was very good. I’d have no hesitation in recommending these two individuals or AT Management

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Happy Customers, Successful Companies.

    RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...

    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000

    RIOT Ecommerce Solutions Services

    • Customer Support
    • BPO
    • Call Centers
    • eCommerce
    • Graphic Design
    • Logo Design
    • Digital Marketing
    • Social Media Marketing
    • Creative Services
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Sensibo
    • Nordic Peace
    • Veronica Taylor Consulting
    • INNSTAR® Official Store
    • The Positive Christian
    • Glasses USA
    Data sourced from the agency's DesignRush profile
  • Accurate | Reliable | Affordable

    iARATech Solutions is a premier ITES provider, offering top-quality BPO and KPO services globally. Our expert team excels in administrative tasks, B2B lead generation, digital marketing, and virtual assistant services, helping businesses streamline operations, reduce costs, and focus on core competencies. Let...

    Location
    Surat, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $6/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed

    iARAtech Solutions Services

    • Social Media Marketing
    • Digital Marketing
    • Email Marketing
    • BPO
    • Customer Support
    • Logo Design
    • Graphic Design
    • Branding
    • Digital Strategy
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Glassdoor
    • H1
    • TinyMobileRobots ApS
    • Mep-Partners
    • The Sport Shirt
    • Optimity
    • The HR-Congress
    • Serviceform
    • Mad Science
    • Modal Labs
    Data sourced from the agency's DesignRush profile

    iARAtech Solutions Reviews & Testimonials

    • Pannkaj Sharma
      Pannkaj Sharma Review from Google
      5.0

      Pannkaj Sharma's Review Sourced from Google

      As an IT company aiming to strengthen our LinkedIn presence, we engaged with Subhash from iARAtech Solutions. After aligning on clear objectives and expectations, his team has been diligently working to deliver measurable and impactful results. We appreciate their commitment and strategic approach in turning our vision into action.

    • manoj parmar
      manoj parmar Review from Google
      5.0

      manoj parmar's Review Sourced from Google

      This company provides quality work to its customers and works with precision which is very important for every company. If any brand gets services like this then it can achieve all the targets of its brand. This company has only one vision of brand growing. Its services are very professional and it achieves 100% target.

    • Natasha Pereira
      Natasha Pereira Review from Google
      5.0

      Natasha Pereira's Review Sourced from Google

      IARA Tech played a key role in transforming my LinkedIn profile and helping me establish a strong professional presence. Their LinkedIn optimization service completely revamped my profile, making it more impactful, search-friendly, and aligned with my personal brand.What I appreciated most was how they handled everything end-to-end – from creating a powerful headline and summary to positioning my experience and achievements in a way that stands out. The result was a polished, professional, and highly optimized profile that started attracting the right attention and opportunities.Their expertise also helped me build better connections on LinkedIn. The profile they crafted gave me a clear professional identity, which improved engagement and connection requests from relevant industry professionals.I would highly recommend IARA Tech to anyone looking to upgrade their LinkedIn presence and make meaningful connections. Their approach is professional, detail-oriented, and result-driven.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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