Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
SDR Teams, Lead Generation & Call Center Services for B2B Companies
Munzai Solutions provides dedicated SDR teams, inbound call handling, and outbound lead generation for growing companies. We help businesses generate qualified meetings, manage customer inquiries, and build consistent sales pipelines without the cost of hiring in-house teams...
Top Services:
- Customer Support
- Business Consulting
- Call Centers
- Email Marketing
- CRM Consulting
- Show more
- Location
- Manchester, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 12 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMunzai Solutions Services
Data sourced from the agency's DesignRush profileSouqh Maxyfi Konch Skriber
Munzai Solutions Reviews & Testimonials

Appointment Setting Review from Troy Porter
Our experience with Munzai was very positive. Zain was exceptional to work with. His communication was excellent, and anytime I had a question, concern, or request, he was quick to respond and willing to jump in and help. Adil also worked extremely hard on our account. He was persistent, consistent, and clearly put a tremendous amount of effort into trying to create opportunities for us. Ultimately, we did not get the level of results we had hoped for from the campaign. I believe part of that was because our service can be a difficult one to explain through outbound prospecting. Many potential customers are not already aware that a service like ours exists, so there is a significant amount of education involved before someone understands the value. What I can say confidently is that Munzai worked hard to try to make the relationship successful. They listened to our concerns, made adjustments, stayed engaged, and genuinely tried to help us succeed. I appreciated the effort, responsiveness, and integrity they demonstrated throughout the process.

Outbound Review from Davey Warren 🍐
Munzai Solutions has been a great partner for our outbound outreach. What stood out most was their communication. They checked in with us daily and weekly, kept us updated every step of the way, and worked closely with us to identify our target clients and the best directions to pursue. That level of consistent communication made the whole engagement feel efficient and collaborative, and it is a big reason we felt we got the best bang for our buck. We enjoyed working with them and would recommend them to other companies looking for a communicative, responsive outbound partner.

Appointment Setting Review from Sam Bartow Moreno
Munzai Solutions are amazing to work with. They got started immediately and booked multiple meetings in the first few days. I’m very happy with the results and the support they offered us. If you’d like to ask any questions about the service feel free to contact me at +1 458 600 8797I’m very satisfied. And would highly recommend them.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsHelping companies grow.
Ascendro comprises a seasoned team of software developers dedicated to seamlessly integrating with your organization to conceptualize, develop, and maintain software solutions that drive business growth. Our commitment lies in meticulously understanding your challenges and devising tailored solutions to...
Top Services:
- Staff Augmentation
- Software Development
- Mobile App Development
- Cloud Consulting
- IT Services
- Show more
- Location
- Bad Nauheim, Germany
- Number of Employees
- Under 49
- Average Hourly Rate
- $45/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 55 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAscendro Services
Data sourced from the agency's DesignRush profileBMW Audi Samsung Ariston Modernizing Medicine Thinksurance Telekom DE Wio Bank Pnemuoackdemie iGiGi
Ascendro Reviews & Testimonials

Software Development Review from Tobias König
The collaboration with Ascendro involved a comprehensive scope of work focused on developing web-based eLearning tools over the course of multiple years. The project required extensive expertise in JavaScript, SCORM interfaces, integration with various Learning Management System (LMS) tools, and the creation of fully XML configurable presentations and executions.Key deliverables of the project included:Development of interactive eLearning modules: The provider successfully created engaging and interactive eLearning modules that effectively conveyed educational content to learners.SCORM integration: The provider expertly integrated the eLearning tools with SCORM standards, ensuring seamless compatibility with different LMS platforms and enabling tracking and reporting of learner progress.LMS integration and compatibility: The provider demonstrated a strong understanding of various LMS tools and efficiently integrated the eLearning tools into these platforms. This allowed for easy deployment and access to the content across different learning environments.XML configuration: The provider implemented a fully XML configurable framework, enabling administrators to customize the presentation and execution of the eLearning modules. This flexibility allowed for tailored learning experiences and easy updates.Overall, the collaboration with our provider involved a meticulous approach to creating eLearning tools with a focus on JavaScript, SCORM interfaces, LMS integration, and XML configurability. The delivered project encompassed a wide range of functionalities and met our expectations in terms of quality and effectiveness.

Software Development Review from Christian Kokot
We partnered with Ascendro for custom software development and Linux administration, and the experience has been outstanding. Their team demonstrated exceptional technical expertise and professionalism throughout the project. They quickly understood our requirements and delivered a tailored solution that exceeded our expectations. Their support in managing our Linux infrastructure was also top-notch, ensuring everything ran smoothly and securely. We highly recommend Ascendro for their reliable service, attention to detail, and commitment to quality.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsEnd-to-end CX solutions that delight customers.
Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations...
Top Services:
- Customer Support
- BPO
- Call Centers
- Phone Answering Services
- Business Consulting
- Show more
- Location
- Lexington, Kentucky
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 17 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHelpware Services
Data sourced from the agency's DesignRush profileDoorDash PureCars Headspace Microsoft Google CompIQ Samsara Jam City RestoraPet HealthComp
Helpware Reviews & Testimonials

Customer Support Review from Maria Maidana
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!

Web Design Review from Brian Agee
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.

Virtual Assistant Review from Brian Lubeck
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsProtel BPO, nothing matters more than how your customers view your brand how they interact with it
Protel BPO, located in Belize City, Belize, is a leading and locally owned outsourcing provider. Since 2013, it has been delivering exceptional INBOUND and OUTBOUND omnichannel contact center services of the highest quality...
Top Services:
- Call Centers
- BPO
- Customer Support
- Phone Answering Services
- Show more
- Location
- Belize City, Belize
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $14/hr
- Minimal Budget
- $50,000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsProtelBPO Services
Data sourced from the agency's DesignRush profileJ Crew Sight Partners Blue Valley
ProtelBPO Reviews & Testimonials

Call Centers Review from Jeffrey Warren
While working with Protel BPO, I had the pleasure of experiencing what can only be described as outstanding contact center service. From the get go, it was evident that the agents at the call center go above and beyond to ensure customer satisfaction and a quality experience. The representatives at Protel BPO were not only courteous but also highly knowledgeable about our products and services. They patiently listened to inquiries and provided detailed and accurate information, demonstrating a deep understanding of our company's offerings. What truly stood out was the efficiency of the call handling process. Clients experienced short wait times, and once connected, the representatives were quick to address their questions or concerns. The agents' professionalism was commendable. They always conveyed a genuine willingness to assist and went the extra mile to ensure customer satisfaction. It's evident that Protel BPO places a high value on providing top-notch service to its customers. I feel that it comes easy to them, probably because of the "Belizean" culture. Overall, my interaction with Protel BPOs call center surpassed my expectations. The combination of courteous representatives, efficient call handling, and a commitment to customer satisfaction makes them stand out in the space of customer service. I highly recommend Protel BPO's call center for anyone seeking a positive and hassle-free customer experience.

Call Centers Review from Jackie Capalleja
As the Allstate manager involved in our partner relationship with ProtelBPO, I was extremely pleased with their inbound call center services. Their dedicated team efficiently handled our customer inquiries and requests with remarkable professionalism. The availability of 24/7 support ensured clients received prompt assistance. ProtelBPO's agents are well-trained and always eager to learn more. They take pride in having a deep understanding of our industry and our company's products and service offerings. The seamless integration of technology when needed enhanced and simplified our team's ability to oversee and manage their team. Their commitment to excellence is evident in every interaction, making them an invaluable partner in delivering top-notch customer service.

Call Centers Review from Paul Benefit
I am very pleased and impressed with Protel BPO's inbound call center services. Their team is professional and focused on quality. They have consistently delivered exemplary customer service, addressing our customers' queries and concerns with the utmost professionalism. The team at Protel has been proactive, responsive, and efficient, ensuring smooth operations and great customer satisfaction. We greatly appreciate their dedication and expertise, making Protel an invaluable partner for our customer service efforts.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsSupport That Drives Retention
IntelligentBee is a European outsourcing partner specialized in Customer Support, Technical Support, IT Service Desk and Trust & Safety. We partner with fast-growing SaaS, Fintech and E-commerce brands that require reliable, high-quality support without the overhead of building large internal teams...
Top Services:
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- AI Development
- Show more
- Location
- Iași, Romania
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 7 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsIntelligentBee Services
Data sourced from the agency's DesignRush profileSendGrid Twillio AffiliateBee Payscore
IntelligentBee Reviews & Testimonials
Customer Support Review from Diego Susa
Diego Susa, Head of Engineering at Unleash, lauds IntelligentBee for helping them successfully sustain their response time and customer satisfaction levels within the established target. The team exhibited commitment, responsibility, and a proactive attitude toward improvement. They also actively engaged with feedback and maintained clear and effective communication through virtual meetings, emails, and messages, Susa adds.
Mobile App Development Review from Ionut Patrascoiu
Ionut Patrascoiu, CEO & Founder at Floca, hired IntelligentBee for a custom software development project. According to Patrascoiu, the team continues to oversee the ongoing refinement and improvement of the app, with plans for an upcoming development phase. Patrascoiu commended the team for the app's easy flow and top-notch quality. He also mentioned that IntelligentBee stands out as a budget-friendly choice, demonstrating genuine dedication to the success of their project.
Applications Review from Mihai Cioclu
According to EventWay Account Manager Mihai Cioclu, IntelligentBee launched the solution within the deadline. It showcased agility and provided clients with prompt feedback. The agency’s exceptional technical proficiency played an important role in delivering high-quality results.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsPeople-powered answering service
Voted #1 Answering Service in 2026 by Forbes, AnswerConnect helps you grow your business by staying connected with your customers 24/7. No bots. No AI. Just real people, answering with care, treating your customers like their own. We handle your calls, book appointments, qualify leads & much more...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerConnect Services
Data sourced from the agency's DesignRush profileMosquito Squad Stormguard Crash Hotel
AnswerConnect Reviews & Testimonials

Phone Answering Services Review from Natalie Russell
Onboarding with AnswerConnect was incredibly easy. I was able to schedule a virtual meeting right away, and within an hour we had everything set upportal access, hours of operation, and customized scripting.Since getting started, Ive received positive feedback from both clients and prospects about the agents handling my calls. That alone speaks volumes.A few weeks in, I decided to tweak my scripting to improve the flow and be more transparent with callers. I reached out via chat, and their team responded immediately. They even offered to call me to walk through the changes, which I appreciated. We updated everything in real time, and the process was seamless.Super friendly team, quick to respond, and very easy to work with. Overall, a very positive experience with AnswerConnect.
.png)
Phone Answering Services Review from Claire Riendeau
Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)
.png)
Phone Answering Services Review from Dr. Harris
Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsExpect more from your Contact Center Partner.
Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We have successfully completed over 5000+ projects in various industries...
Top Services:
- Call Centers
- Customer Support
- BPO
- Phone Answering Services
- Show more
- Location
- Home, Kansas
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBlue Valley Marketing Services
Data sourced from the agency's DesignRush profileIBM Cisco Microsoft Red Hat NVIDIA AWS Salesforce Verizon Endeavor
Blue Valley Marketing Reviews & Testimonials

Call Centers Review from Kendra Brassfield
Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic

Call Centers Review from Anne Marie Lukin
They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.

Call Centers Review from Rhonda Mercaldo
From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsFirst In Socialtainment!
Emerging from Berlin, Famefact is a top-tier Social Media Agency with a deep understanding of the digital realm and a strong passion for online media. Established in 2009, we've been dedicated to enhancing brands' presence in the digital world. By combining market knowledge, creativity, and cutting-edge...
Top Services:
- Social Media Marketing
- Customer Support
- Advertising
- Business Consulting
- Creative Services
- Show more
- Location
- Berlin, Germany
- Number of Employees
- Under 49
- Average Hourly Rate
- $120/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsFamefact Services
Data sourced from the agency's DesignRush profileCasio Fleurop Rewe Autohero Vattenfall
Famefact Reviews & Testimonials
Customer Support Review from Jenny
Through appropriate targeting, we have been able to fill many vacancies in recent years thanks to their services.
Customer Support Review from Julia
The famefact team is my sparring partner in the social media jungle. I am happy about the constructive exchange with other experts so that we can take our social media channels to the next level together.
Translation Services Review from Britta
With famefact we receive valuable support every day and can continuously expand our social media channels.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsYour CRM Success Partners
A leading Salesforce Consulting Company with more than 2000+ projects delivered and a Salesforce Crest & MSP partner, HIC Global Solutions specializes in end-to-end Salesforce consulting and cloud-based custom solutions for growing businesses...
Top Services:
- CRM Consulting
- Software Development
- Cloud Consulting
- Staff Augmentation
- IT Services
- Show more
- Location
- Richmond Hill, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHIC Global Solutions Services
Data sourced from the agency's DesignRush profileSimplicity Group Solgen Power Datarails Workplace Solutions Student Athlete Scholars
HIC Global Solutions Reviews & Testimonials

CRM Consulting Review from Mercedes Candedo
Our experience with HIC has been outstanding. From the initial consultation to the final implementation, they demonstrated technical excellence, professionalism, and a strong commitment to our success. Their team was responsive, knowledgeable, and easy to work with. Thanks to them, our Salesforce platform is now a powerful tool driving our sales strategy.

CRM Consulting Review from Ankita Narula
What impressed us most about HIC Global Solutions was their deep expertise in Salesforce and their ability to tailor solutions to our specific needs. Their proactive approach, attention to detail, and commitment to delivering high-quality results set them apartOur overall experience with HIC Global Solutions has been exceptional. From the initial consultation to project completion, their team demonstrated a strong understanding of our needs and provided tailored Salesforce solutions that perfectly aligned with our goals.

CRM Consulting Review from Olivia Stark
We needed a robust CRM system for managing customer data, tracking project progress, and ensuring seamless communication across different teams. Our team needed expert Salesforce consulting to optimize the CRM, enhance data management, and more. After HICs Salesforce consultation and implementation, operational efficiency increased by 30% through automated workflows and streamlined processes. Moreover, the integration of Salesforce with Multiple platforms reduced manual data entry by 25%. The team did a fantastic job! They met the timelines and most importantly, maintained transparency throughout the process, and were highly responsive to our requirements. The expertise of the team really impressed us, and their ability to customize the solutions as per our business needs. Moreover, their proactive communication and long-term support are worth praising.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsWe Solve "IT"
We transfer all the experience of our team to partially or fully manage your area of IT, focusing on your needs and complying with the established...
Top Services:
- Managed Services
- IT Services
- Cybersecurity
- IT Compliance Solution
- Staff Augmentation
- Show more
- Location
- Lima, Peru
- Number of Employees
- Under 49
- Average Hourly Rate
- $30/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCTIC Services
Data sourced from the agency's DesignRush profileHasbro Peru Mitsubishi Peru Tozzi Green Peru Clariant Peru
CTIC Reviews & Testimonials

Software Development Review from Benjamin Fabre
Our collaboration with CTIC on the "Smart Manufacturing Solutions" initiative aimed to revolutionize our manufacturing processes through cutting-edge software development. Faced with the challenge of enhancing efficiency and quality control in our production line, we turned to CTIC's expertise to devise tailored solutions for optimizing our operations.The project began with a comprehensive assessment of our manufacturing environment and needs. CTIC meticulously examined our processes, pinpointed areas of improvement, and worked closely with our team to establish specific goals and objectives. Armed with a deep understanding of our requirements, they set out to create a comprehensive solution.Their efforts encompassed the development of a centralized dashboard with real-time monitoring capabilities. This dashboard offered invaluable insights into critical production metrics such as throughput, downtime, and defect rates, empowering our team to make informed decisions and promptly address any issues. Additionally, CTIC seamlessly integrated IoT devices and sensors across our facilities to enable continuous data collection and analysis, enabling predictive maintenance and early identification of equipment failures.A significant milestone of the project was the implementation of predictive maintenance algorithms. Using advanced machine learning techniques, CTIC crafted algorithms capable of predicting potential equipment malfunctions based on historical data and performance trends. This proactive maintenance approach not only reduced downtime but also optimized our maintenance schedules, resulting in considerable cost savings and improved operational efficiency.

Cybersecurity Review from Prajit Nanu
We engaged Rivell LLC in order to fortify our cyber security infrastructure and enhance the overall security of our financial services. Our primary objectives were to fortify our systems against cyberattacks, ensure industry compliance, and enhance our data protection protocols to safeguard confidential financial information.Rivell LLC conducted a detailed evaluation of our current cyber security system and identified potential weak points and areas for improvement. They recommended a tailored strategy that combined state-of-the-art threat detection technologies, trustworthy encryption methods, and proactive monitoring tools. Among the significant results were:setting up a multi-layered firewall to fend off outside threats.Systems for detecting and preventing intrusions are being used to thwart attempts by unauthorized users.implementing endpoint security solutions to fortify every networked device.development of specific security policies and processes that adhere to industry best practices and legal requirements.Rivell LLC is distinguished by the depth of its expertise and its unwavering commitment to client satisfaction. They exhibit initiative by coming up with innovative solutions that are tailored to our needs, in addition to their extensive understanding of the always evolving world of cyber threats. Their passion for attaining observable outcomes and their commitment to excellence were unmistakable throughout our collaboration.

IT Services Review from Gianni Butler Aliaga
Working with CTIC has been an absolute pleasure. Their team of skilled, seasoned professionals consistently exceeds expectations, offering cutting-edge services and exceptional work not only knowledgeable in their field but also dedicated to providing top-notch service and support. They took the time to understand our unique needs that exceeded our expectations. I cannot recommend CTIC highly enough for any business seeking TI innovative and and exceptional service support. If you're in search of a reliable trustworthy IT Company, look no further than CTIC we are thrilled with the results and highly recommend for any IT development needs or solutions
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsDeveloping Companies That Endure
We Imagine a World in which Small and Big Companies Have Equal Chances to Win New Customers in the Market. Our purpose is to bring "parity" and reduce the gap between large and small firms with the help of our cold calling and email marketing services...
Top Services:
- Call Centers
- BPO
- Customer Support
- Email Marketing
- Market Research
- Show more
- Location
- Skopje, Macedonia
- Number of Employees
- Under 49
- Average Hourly Rate
- $17/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAgency Y Services
Data sourced from the agency's DesignRush profileBike Exchange Newell's Express Worldwide Logistics Zero Defect Manufacturing Kairos Promotional Agency Essinta Woolco Foods
Agency Y Reviews & Testimonials

Lead Generation Review from Jimmy Mancini
I recently engaged with Agency Y for their cold calling services, and I am beyond impressed with the results. From the outset, their team exhibited a high level of professionalism and expertise that set them apart

Lead Generation Review from Mark Stone
They helped us with cold calling and closed a decent number of clients. Will hire them again.
Cristiana Galbiati's Review Sourced from Google
I had the pleasure of working with Milan and his agency for telemarketing services for my Christmas light installation business, and I couldn't be more satisfied. They were punctual, precise, and incredibly well-organized. Milan was my main point of contact, and he ensured that every request was met with professionalism and efficiency. The quality of leads generated was impressive, and the entire experience was seamless. I highly recommend this agency for anyone looking for reliable and effective telemarketing services.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviewswhere innovation come live
We firmly believe in serving Innovation, with spiralling advanced technologies. Hence we make sure our team is fully trained and certified with the latest advancements. Our core principles are high reliability, scalability, upgradation, Innovation, and transforming our client's vision into reality...
Top Services:
- Blockchain
- Software Development
- AI Development
- Web Development
- Mobile App Development
- Show more
- Location
- Noida, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 20 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSpeqto Technologies Services
Data sourced from the agency's DesignRush profilemylaminin negi solutions aligntechandfinance
Speqto Technologies Reviews & Testimonials

AI Development Review from Javed Khan
Working with Speqto Technologies was truly an exceptional experience one that exceeded every expectation I had going in. From the very first interaction, their team demonstrated a level of professionalism that is rare to find. Every communication was prompt, clear, and purposeful. There was never a moment of ambiguity they kept us informed at every stage of the process, making sure we always knew exactly where things stood. What truly set Speqto apart was the quality of their delivery. The final output wasn't just good it was beyond what we had envisioned. They didn't simply execute the brief; they elevated it. Every detail was thoughtfully crafted, every deliverable was polished, and the end result spoke for itself. But perhaps what impressed me most was how seamless the entire process felt. Working with Speqto didn't feel like working with an external vendor it felt like having a dedicated, highly skilled team embedded right within our own organization. Their workflow was structured yet flexible, efficient yet thorough. Deadlines were met without compromise on quality, and any challenges along the way were handled with calm expertise and proactive solutions. If you are looking for a technology partner who brings not just technical excellence but genuine commitment to your success Speqto Technologies is that partner. I would recommend them without hesitation to anyone seeking world-class software development and delivery.

Blockchain Review from SHOBI KHAN
I am John Robertson, We had a great experience working with Speqto Technologies and they Understand how to develop critical product like DEX and Blockchain with high end security.
Shavez Ahamad's Review Sourced from Google
I agree that Spoqto is a good company, but I don't think their HR department is good. I'm saying this because I recently joined the company, and I was treated very disrespectfully. They treat their agents like donkeys; they have no respect for them.The person who treated me unfairly is named Gunshika.Very bad girl.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Vserve Ebusiness Solutions
VerifiedVerified by the DesignRush team for authenticity and credibility.All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
Top Services:
- Logistics
- Accounting
- eCommerce Development
- BPO
- Call Centers
- Show more
- Location
- New York City, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVserve Ebusiness Solutions Services
Data sourced from the agency's DesignRush profileTraci Miller Marcia Maples Joseph Powell
Vserve Ebusiness Solutions Reviews & Testimonials
Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Customer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsOffshore Data Entry Service: Precision, Speed and Security
Top Offshore BPO company...
Top Services:
- BPO
- Accounting
- Customer Support
- Market Research
- Web Design
- Show more
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOffshore India Data Entry Services
Data sourced from the agency's DesignRush profileallianze bpo nexgen india data entry
Offshore India Data Entry Reviews & Testimonials

Document Digitization Review from Lisa Rozario
We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsYou Create, We Support.
MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Business Consulting
- BPO
- Show more
- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMiXBS, LLC Services
Data sourced from the agency's DesignRush profileCDEK Buch Ramayoga Imark Tech SovPlym KNOVR
MiXBS, LLC Reviews & Testimonials

Customer Support Review from Kevin Swindlehurst
If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsThe #1 Customer Service Outsourcing & BPO Company
With a legacy dating back to 2016, HiredSupport stands as a true trailblazer in the outsourced customer support realm...
Top Services:
- Customer Support
- BPO
- Call Centers
- Phone Answering Services
- Show more
- Location
- Rancho Cucamonga, California
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHiredSupport Services
Data sourced from the agency's DesignRush profileHealthyStuff Online Cycling Gear Fixd App Private Tunnel VPN CoinTree Make Up Eraser WowCube

Influx
VerifiedVerified by the DesignRush team for authenticity and credibility.Influx.com are the experts in on-brand 24/7 customer support, since 2013..
Influx.com is the #1 on-demand service partner for growing brands. Since 2013, Influx has been trusted by 750+ brands & delivered fully managed, on-brand support, 24/7, on month-to-month plans. Our human + AI teams deliver better customer experience for e-commerce, SaaS, Tech brands worldwide...
Top Services:
- Customer Support
- Call Centers
- BPO
- HR Outsourcing
- AI Development
- Show more
- Location
- West Hollywood, California
- Number of Employees
- 1000 & Up
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsInflux Services
Data sourced from the agency's DesignRush profileLinktree Meshki Casely BearPaw Asana Rebel Classpass QSIC Autopilot Melinda Maria Yazio
Quality over Quantity
A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of...
Top Services:
- BPO
- eCommerce
- Accounting
- Phone Answering Services
- Customer Support
- Show more
- Location
- Tirana, Albania
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $14/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsEuroCom CX Services
Data sourced from the agency's DesignRush profileRocket Sharing Audika Group Digital One Vodafone TIM
EuroCom CX Reviews & Testimonials
Siar Residence's Review Sourced from Google
We’ve been working with EuroCom CX Services for our real estate campaign, and the results have been outstanding. Their team has been instrumental in helping us connect with potential buyers and renters, streamline our communication processes, and improve overall lead conversion.EuroCom CX has a deep understanding of the real estate industry, and their tailored solutions really made a difference in how we manage inquiries, follow-ups, and customer engagement. Their multilingual support allowed us to reach a wider audience, which was crucial for our international property listings. Whether it’s through live chat, phone support, or email, their team is always responsive and professional, ensuring no lead is missed.The customer experience management they provide is exceptional—they ensure every touchpoint with potential clients is smooth and efficient, from initial inquiries to final negotiations. Their ability to capture valuable insights and feedback from customers helped us fine-tune our strategies and better cater to our clients’ needs.If you're in the real estate sector and looking to improve your client engagement and sales process, I highly recommend EuroCom CX Services. Their expertise, flexibility, and commitment to results make them an invaluable partner.
Gaetano Ferrara's Review Sourced from Google
I was a EuroCom CX customer for a telecommunications project, and I must say I was extremely satisfied with their work. Their expertise in customer experience management is evident in every aspect of their service.What impressed me most was their ability to provide customized solutions to meet our specific needs. EuroCom CX carefully analyzed our current customer experiences and developed tailored solutions to improve our customers' interactions with our company. Thanks to their knowledge of the telecommunications industry, they provided solutions we hadn't even considered previously.Furthermore, their focus on ensuring a seamless customer experience across every touchpoint was extraordinary. This significantly improved our interactions with our customers and created a foundation for their loyalty and increased satisfaction.Their commitment to innovation was also a significant factor in our collaboration. EuroCom CX has provided us with cutting-edge technology platforms that have allowed us to improve our business efficiency, obtain real-time feedback from our customers, and optimize our operations to achieve our business goals.Finally, their excellent customer service and technical support have been impeccable. Their team has been responsive, professional, and available to answer all our questions and resolve any issues we encountered during our collaboration.In summary, I highly recommend EuroCom CX to any telecommunications company looking to improve customer experience, increase customer loyalty, and achieve business results. Their expertise, customized solutions, focus on customer experience, and commitment to innovation have been key factors in our successful collaboration.
Josè Freitas's Review Sourced from Google
As a client in the automotive industry, I had the pleasure of partnering with EuroCom CX to enhance our customer experience and ultimately increase and upscale our clientele. Working with EuroCom CX has been a game-changer for our business, and we are grateful for the exceptional support and guidance they have provided us.One of the most significant ways EuroCom CX helped us was by providing customized solutions that catered to our unique needs and requirements. Through a thorough analysis of our existing customer experience, EuroCom CX identified areas of improvement and developed tailored solutions to enhance our customer engagement and satisfaction. These solutions were not generic but tailored to our business, which made a significant difference.EuroCom CX's focus on delivering a seamless customer experience across all touchpoints was another critical factor in our success. From the initial contact to post-sale follow-up, EuroCom CX ensured that each customer interaction was seamless and consistent. This approach fostered customer loyalty and enhanced the chances of repeat business and positive referrals, ultimately leading to increased clientele.We were particularly impressed by EuroCom CX's commitment to technology and innovation. The company's sophisticated platforms integrated seamlessly with our existing systems, providing real-time insights into customer behavior and preferences. This data allowed us to make informed decisions and optimize our operations to drive revenue growth and expand our clientele.Finally, EuroCom CX's excellent customer service and support were outstanding. The team was responsive, knowledgeable, and professional, always going above and beyond to ensure our satisfaction. This level of support helped us to build a strong relationship with EuroCom CX and provided us with the confidence to trust them with our business needs.Overall, partnering with EuroCom CX has been one of the best business decisions we have made. Through their personalized approach, focus on delivering a seamless customer experience, commitment to technology and innovation, and excellent customer service, EuroCom CX helped us increase and upscale our clientele. We highly recommend EuroCom CX to any business seeking to enhance their customer experience and drive growth.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsDelivering Customer Service with a Personal Touch
ExpertCallers is a global BPO partner with 20+ years' experience, delivering inbound/outbound call centers, customer support, and back-office services worldwide, powered by AI-assisted workflows and Lean Six Sigma-driven quality standards for measurable, reliable outcomes...
Top Services:
- Call Centers
- Creative Services
- eCommerce
- BPO
- Customer Support
- Show more
- Location
- Princeton, New Jersey
- Number of Employees
- 500 - 999
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsExpertcallers Services
Data sourced from the agency's DesignRush profileBackbone Solutions Bringsy Authentic Gaming
Innovation | Talent | Excellence
FlairsTech has grown rapidly and steadily into the Technology-driven Managed Services Provider (MSP) it is today. Headquartered in Canada, with over 1000 carefully selected talents across our five offices, a global audience of over 100 partners relies daily on our services...
Top Services:
- Customer Support
- Software Development
- Managed Services
- Software Testing
- IT Services
- Show more
- Location
- Montreal, Canada
- Number of Employees
- 1000 & Up
- Minimal Budget
- $25,000 - $50,000
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsFlairsTech Services
Data sourced from the agency's DesignRush profileValSoft FlightHub NASDAQ-listed Software Integrator
Tiburon Data was founded on the desire to make state-of-the-art technology available to everyone.
Tiburon Data was founded with the desire to make state-of-the-art technology and modern business processes available to everyone...
Top Services:
- Customer Support
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTiburon Data Services
Data sourced from the agency's DesignRush profileHuvr Datex Corporation HiredHelpr
Tiburon Data Reviews & Testimonials
uno one (1)'s Review Sourced from Google
Bumpr. Mcdonalds found the bag but no reciters,It.counta qa proof s purchase,memorbilia, child hood memory,I it might be considered.to.be as valuable as aStock.I rexal my aunt olg. Ouch.Any ways trying a old way for me , gotta make a physical action and apply els were and later$I
Jeremy Wallin's Review Sourced from Google
I’ve had the pleasure of working with Tiburon Data since 2018, and I can’t recommend them highly enough for anyone looking to build fully custom AI and data solutions. At Mile High Graphics, we’ve partnered with Tiburon Data to develop systems that are tailored to the unique needs of our business. Their team’s ability to understand our goals, navigate complex challenges, and deliver solutions that are both innovative and scalable has been nothing short of exceptional.If you’re a business owner or executive looking for a partner who truly listens and customizes solutions to your industry, I can’t think of a better team to collaborate with than Tiburon Data.Thank you to the Tiburon team for your unwavering support! You are a critical part of our success.Thanks for reading.Jeremy WallinOwnerMile High Graphics
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsData, tech & innovation for better decisions
We are a technology, innovation and software development company. We use Big Data and Artificial Intelligence to turn your data into a strategic asset, providing relevant insights and helping make informed decisions to maximize your business value. Our goal is to be your preferred technology partner and help...
Top Services:
- Big Data Analytics
- AI Development
- Staff Augmentation
- Software Development
- IT Services
- Show more
- Location
- Córdoba, Argentina
- Number of Employees
- Under 49
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsRocbird Services
Data sourced from the agency's DesignRush profileDevlights Bancor Naranja X Evoltis Reina Fabiola Greenpeace Kanda Software Overactive Kinetic Corp Believe Solutions
From Code to Cloud, We DevOps It All
Techtweek Infotech is a CERT-In empanelled IT consultancy and AWS Advanced Consulting Partner, founded 2021. Led by a CISA-certified architect, we build and operate infrastructure that passes audit: DevOps, cloud, cybersecurity and 24/7 managed services for regulated businesses...
Top Services:
- IT Services
- Staff Augmentation
- Cloud Consulting
- IT Compliance Solution
- DevOps Consulting
- Show more
- Location
- Sheridan, Wyoming
- Number of Employees
- Under 49
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTechtweek Infotech Services
Data sourced from the agency's DesignRush profileSHOW BUILDER ONPLAN pieboard
Techtweek Infotech Reviews & Testimonials
Sanjiv Arora's Review Sourced from Google
The team is highly skilled, professional, & very supportive. A client needing DevOps Services , Digital Marketing, IT Security or digital solutions; they delivers excellent results.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsAmerican quality call center and outsoured services at Philippine rates
Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
- Direct Marketing
- Show more
- Location
- Makati, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLoop Contact Solutions Services
Data sourced from the agency's DesignRush profileAgora Business One Blade Medix Select Stock Investor
Loop Contact Solutions Reviews & Testimonials
B B's Review Sourced from Google
Mirdif uptown is the bestI’ve lived there for 2 years and it was amazing and I have met incredible people
Bahia B's Review Sourced from Google
Mirdif uptown is the bestI’ve lived there for 2 years and it was amazing and I have met incredible people
CHRISTINE ALCANTARA's Review Sourced from Google
For me, the first impression would be lasting. And it's crucial how they make me feel, or what I initially feel in order for me to stay with a company. In comparison to the other company, Loop is still in the early stages, yet the upper management was really kind and considerate. And I've had a great time here so far. With the kind of individuals I'll be hanging out with, I'm confident I won't be sorry I chose Loop. :)
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsBuild a Team. Build a Future.
ALLSTARSIT is an international outstaffing service provider that helps businesses recruit, pay, insure, and support top global talent with payroll, benefits, and more...
Top Services:
- HR Outsourcing
- BPO
- Customer Support
- Staff Augmentation
- Managed Services
- Show more
- Location
- San Francisco, California
- Number of Employees
- 1000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsALLSTARSIT Services
Data sourced from the agency's DesignRush profileYotpo Varonis Imperva
ALLSTARSIT Reviews & Testimonials

Staffing Review from Maryna Kalinichenko
Following a requirement to hire three developers to extend one of our teams, ALLSTARSIT stepped in and committed itself from the very start of the process. All our requirements were listened to and met, and their reps guided us expertly throughout the entire process. Moreover, they were able to source multiple candidates with the right skills to fit our project.The verdict, we find ALLSTARSIT extremely effective at what they do, and would certainly recommend this company to others.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsBrand aligned outsourcing solutions
Founded in 2020, Otonomee is one of the worlds first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions. We design, build and operate outsourced people and technology solutions for growing businesses. Our solutions help...
Top Services:
- BPO
- Customer Support
- Location
- Cork, Ireland
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOtonomee Services
Data sourced from the agency's DesignRush profileSlendertone Xaap Kearys Momence Levels
Beyond Standard Solutions
Transform Targets helps organizations scale operational capacity without increasing internal overhead. We provide skilled professionals who integrate directly into existing workflows, enabling businesses to operate efficiently while maintaining full visibility and control. Our focus is simple: support the...
Top Services:
- BPO
- Customer Support
- Logistics
- Call Centers
- Business Consulting
- Show more
- Location
- McKinney, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTransform Targets Services
Data sourced from the agency's DesignRush profileConstruction Industry Transportation & Logistics Industry Insurance Industry
Transform Targets Reviews & Testimonials
Abu Moosa's Review Sourced from Google
Exceptional offshore staffing service! Their 23-person team is highly skilled, responsive, and truly feels like an extension of our own company. From onboarding to daily operations, everything was seamless and professional. They saved us time, cost, and hiring hassle. Highly recommended.
Abu Moosa's Review Sourced from Google
Exceptional offshore staffing service! Their 23-person team is highly skilled, responsive, and truly feels like an extension of our own company. From onboarding to daily operations, everything was seamless and professional. They saved us time, cost, and hiring hassle. Highly recommended!
Zayan Hassan's Review Sourced from Google
Excellent support across chat, email, and social media.The team is responsive, professional, and always helpful.They provide a smooth and consistent customer experience.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsTop BPO Company USA.
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Digital Marketing
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDGC BPO Service Services
Data sourced from the agency's DesignRush profileBrightPath Solutions TechWave Inc EcoSmart Ventures MarketPulse Strategies VisionLink Enterprises FutureEdge Technologies
every call is a connection and every interaction is an opportunity.
Founded in 2019, our call center has swiftly risen to prominence delivering expectational customer service solutions. Celebrating five years of consistent growth, we've reached the pinnacle of our industry. Join us in our journey to success where we prioritize your CSaT and unprecedent performance...
Top Services:
- Call Centers
- BPO
- Customer Support
- Business Consulting
- HR Outsourcing
- Show more
- Location
- Cairo, Egypt
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsWazowski Outsourcing Services
Data sourced from the agency's DesignRush profileAS Auto Moto Sale Boca Connections Folsay Investments Silverlight
Wazowski Outsourcing Reviews & Testimonials
Mohamed Ahmad's Review Sourced from Google
They're enslaving people.They took four people in a batch and didn't accept any of them, nor did they compensate them for the lost time. So why did they accept them in the first place? They're enslaving people.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsYou Have the Plans. We Have the People. Lets Grow Together.
EBQ is an outsourced sales and marketing organization that provides services to help companies scale...
Top Services:
- BPO
- Call Centers
- CRM Consulting
- Customer Support
- Show more
- Location
- Austin, Texas
- Number of Employees
- 100 - 249
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsEBQ Services
Data sourced from the agency's DesignRush profileLYRASIS Seal Software Cal-Bay Systems Image Skincare
EBQ Reviews & Testimonials
Applied Tech's Review Sourced from Google
We have been working with EBQ since July of 2024. It has been a seamless and rewarding experience, thanks to their exceptional project management and commitment to timely delivery on multi-project fronts.From the outset, their team demonstrated a clear understanding of our objectives, has maintained open communication, and has provided regular updates on progress.Milestones have been met with precision, and any challenges have been addressed proactively, ensuring the projects stay on track. Deliverables have not only been completed ahead of schedule but also have often times exceeded our expectations in quality and attention to detail.Their professionalism and dedication has instilled confidence throughout the process, making them a trusted partner for ongoing and future collaborations.
Sarah Becherer's Review Sourced from Google
Worked with EBQ on a sales outsourcing project for 6 months in 2024. Can't say enough positive things about how attentive, friendly, and responsive the team is. They're organized and excellent problem-solvers. Due to the nuances of our business and sales process, it ultimately wasn't a long-term fit, but I would highly recommend EBQ for cold-calling and appointment-setting for B2B software or managed services. Shout out to Dante who was with us since the beginning – you rock!
Rodane Williams's Review Sourced from Google
I contracted EBQ for BDR augmentation services for a period of three months, and the results were extremely disappointing. Despite their promises, they failed to schedule even one initial meeting with potential clients. It was clear from the start that they didn’t fully understand my organization, our business needs, or how to properly present us to potential leads.Instead of delivering on their commitment, they merely provided a list of cold calls that didn’t meet our business requirements at all. The leads were irrelevant, poorly targeted, and demonstrated a lack of research or effort. Despite their failure to achieve any tangible results, they had the audacity to demand thousands of dollars in funding for what was essentially a useless service.Overall, I found their approach disorganized and out of touch with our goals, making this engagement a waste of time and money. I would not recommend their services to anyone looking for real results.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsAffordable Data entry services and solutions for your business
virtualousPRO offers affordable, high-quality data entry services enabling SMEs to outsource key needs. Our end-to-end data management spans collecting, processing, integrating into CRMs cleanly formatted info ready to fuel decisions and growth. Cross-checking for accuracy, custom daily reporting, s...
Top Services:
- BPO
- Market Research
- Digital Marketing
- Email Marketing
- Transcription Services
- Show more
- Location
- Guwahati, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $4/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsvirtualousPRO Services
Data sourced from the agency's DesignRush profileRater8 Incisive Edge Luvix
virtualousPRO Reviews & Testimonials

Data Entry Review from OZIOMA EZEUGO
Abhijit and His Team in virtualousPRO worked dedicatedly to deliver exceptional data entry and lead generation services for my brand. They maintained high level of accuracy and precision. I highly recommend them for similar services.

Data Entry Review from Justin Sabree
My number one go to company for projects that require a more detailed and professional approach. Excellent customer service! Thanks VirtualousPRO!
Village Rain Diaries's Review Sourced from Google
I’ve used virtualousPRO’s B2B list building services multiple times, and they’ve consistently exceeded my expectations. The data was accurate, well-organized, and delivered on time—every time. What stood out the most was their attention to detail and willingness to understand exactly what I needed. No fluff, no overpromising—just solid, reliable work. Highly recommend them to anyone looking for dependable lead generation support.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsInvensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-
Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-Human Parallel Processing Model...
Top Services:
- Call Centers
- Accounting
- Logistics
- Phone Answering Services
- Customer Support
- Show more
- Location
- Lewisville, Texas
- Number of Employees
- 1000 & Up
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsInvensis Services
Data sourced from the agency's DesignRush profilePhilips Trend West GRM
Invensis Reviews & Testimonials
Sundar Kasyap's Review Sourced from Google
Our small clinic in Texas was struggling with billing and insurance claims. Invensis’ Revenue Cycle Management services turned that around quickly. Claims are processed faster, and denials have decreased. They're professional, easy to work with, and understand the U.S. healthcare system inside out.
Prem Kumar's Review Sourced from Google
We partnered with Invensis Inc for eCommerce support, and it's been a game-changer. Our order processing, returns, and customer service have become faster and more accurate. The team is responsive, US-business savvy, and really understands online retail. Highly recommend for any U.S.-based business looking to streamline operations.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsFlexible. Scalable. Exceptional
ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...
Top Services:
- Customer Support
- Managed Services
- IT Services
- BPO
- Call Centers
- Show more
- Location
- Austin, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $28/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsContactWorks Services
Data sourced from the agency's DesignRush profileInternet provider Healthcare Transportation
ContactWorks Reviews & Testimonials
Jeff B's Review Sourced from Google
The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsCrazy Good Outsourcing
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
- BPO
- Customer Support
- Call Centers
- IT Services
- Show more
- Location
- Bengaluru, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTrupp Global Services
Data sourced from the agency's DesignRush profileReal Estate Sector Big Data Company Construction Sector
Trupp Global Reviews & Testimonials
Jyoti Chakrapani's Review Sourced from Google
They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...
Keerthi Kandra's Review Sourced from Google
Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience
Akshay kumar's Review Sourced from Google
Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you...company infrastructure is also not good.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews"Your Trusted Service Partner, Across the Nation."
ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
Top Services:
- Web Development
- Digital Marketing
- AI Development
- HR Outsourcing
- Customer Support
- Show more
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $7/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsASK 2 PRO Services
Data sourced from the agency's DesignRush profileBlue Wave Marketing Fitness Machine Technicians Urban key Prime Edge Finance Vital Care Solution
Future in Hands.
LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...
Top Services:
- IT Services
- BPO
- Call Centers
- Customer Support
- AI Development
- Show more
- Location
- Hanoi, Vietnam
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLTS Global Digital Services Services
Data sourced from the agency's DesignRush profileQualcomm Panasonic Toshiba LG Electronics Magic Data Incruit Black Moth SK Telecom CJ Entertainment Infinig
Your CRM and Communication Solutions Partner
S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...
Top Services:
- Call Centers
- Customer Support
- CRM Consulting
- Phone Answering Services
- Show more
- Location
- Austin, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $125/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsS3 Technology Group Services
Data sourced from the agency's DesignRush profileMad Subie Performance Davis Realty USAA
Revolutionizing Customer Experience.
TELUS Digital is the customer experience transformation partner to the worlds most admired brands. Our diverse team weaves data, technology and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness and scale AI solutions with meaningful value & positive impact...
Top Services:
- Call Centers
- Customer Support
- Location
- Vancouver, Canada
- Number of Employees
- 1000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTELUS Digital Services
Data sourced from the agency's DesignRush profileAutomotive Industry Retail Industry Healthcare Industry
TELUS Digital Reviews & Testimonials
Tatiana Ruvalcaba's Review Sourced from Google
Nadia at the Telus Gardens in Vancouver BC was extremely helpful and wonderful! She made the process so easy without any stress and Explained everything perfectlyThank you, Nadia!
Benjamin Chen's Review Sourced from Google
Am a newcomer to Canada and came down to get my Local Mobile Plan and a Home WIFI setup. Isiye (not sure if that's how its spelt) assisted me and with great patience across almost 1.5 hours worked with me to set up both, even recommending a bundle that met my unique needs and still saved money.The long processing time was due to my local postal code somehow being wrong (eventually realised that the agent gave me the wrong postal code on my RTA form). But all these were settled and Isiye was totally patient and cool throughout, trying to get to their own tech support for advice.I came at the start of the day and there weren't many other customers, so I guess that really helped given the long time I spent there trying to sort things out. Big thanks!
tariq tyab's Review Sourced from Google
Aman Preet Singh from Telus Garden branch provided the best customer service I have ever had. It took 8 hours to reinstall all aspects from my old iPhone to the new one I purchased. Aman was patient, persistent, friendly and courteous throughout. He even stayed an hour after closing to ensure all the data was transferred properly. I highly appreciate his work and support - he is a valuable asset to Telus. Thank you again Aman!
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsExcellent People, Exceptional Service
Upstream BPO Leads The Industry. With Multilingual And Omnichannel Support And Customer Experience (CX), Back-Office, Inside sales, tele sales, Lead generation, Digital Transformation, And Intelligent Automation Solutions. Our BPO Experts Have Over 25 Years Of Experience In Delivering Value And Better...
Top Services:
- Call Centers
- BPO
- HR Outsourcing
- Customer Support
- Show more
- Location
- Kuala Lumpur, Malaysia
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsUpstream BPO Services
Data sourced from the agency's DesignRush profileChangi Travel Services Honeywell Grab TADA Shell Senoko Enenrgy HP Ninja Van Cainiao Best Express
Where Top Talent Delivers Limitless Results
LimTC builds dedicated customer support, customer success, and operations teams for growing businesses. Based in Ukraine since 2017, we source every team member for your specific role against a profile you approve, never a shared agent pool, and you sign off on each hire yourself. A dedicated senior project...
Top Services:
- BPO
- HR Outsourcing
- Call Centers
- Customer Support
- Show more
- Location
- Kyiv, Ukraine
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLimTC Services
Data sourced from the agency's DesignRush profileeKomi BankingCheck Creatio GoCRM PeerSpot QuidPro ALRMusic
LimTC Reviews & Testimonials
Alem Minadieva's Review Sourced from Google
Trustworthy company with a great team and responsible attitude to clients' projects. Nice office and location.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsReliable BPO Contact Center for Call Handling
Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Customer Support
- Show more
- Location
- Toronto, Canada
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsEmpireOne Contact Center Services
Data sourced from the agency's DesignRush profileReal Estate Industry Hospitality Industry Insurance Industry
Chipin IT Soluction
Chipin Corp is the go-to IT solutions provider in the market for secure business technology services. We develop and support IT systems to maximize business potential. Our solutions keep the companys data secure and help revolutionize business efforts through sustained productivity...
Top Services:
- CRM Consulting
- ERP Consulting
- Big Data Analytics
- IT Compliance Solution
- IT Services
- Show more
- Location
- Dubai, United Arab Emirates
- Number of Employees
- 100 - 249
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountschipincorp Services
Data sourced from the agency's DesignRush profileYealink Acronis Microsoft Teramind Ease us scalefusion
Your Trusted Back-Office Outsourcing Services
Hauberk Consulting is a Shared Services Center that provides outsourced business support solutions for startups, SMEs, and growing organizations across the GCC region. The company helps businesses streamline operations through integrated HR, IT, marketing, finance, and operational support services delivered...
Top Services:
- HR Outsourcing
- Business Consulting
- Accounting
- IT Services
- Customer Support
- Show more
- Location
- Dubai, United Arab Emirates
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHauberk Consulting Services
Data sourced from the agency's DesignRush profileGulf Summit Hauberk Capital Sketch
Hauberk Consulting Reviews & Testimonials
nancy makdis's Review Sourced from Google
Hauberk consulting is one of top corporate sevice providers in the UAE. Its services are outstanding delivered by a professional team who are keen to provide niche and high quality of service, attention and support tailored to the clients needs.Its highly recommended.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsIrish-South African Contract Staffing Specialists
Remote Staff.ie is an Irish remote staffing agency connecting businesses with pre-vetted South African professionals. All candidates are fluent English speakers who work standard Irish business hours, making collaboration seamless. With no PAYE, PRSI, or pension obligations, Irish companies can access quality...
Top Services:
- HR Outsourcing
- BPO
- Customer Support
- Location
- Dublin, Ireland
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsRemote Staff Services
Data sourced from the agency's DesignRush profileSurefire Safety PB Studio Protech Electrical Security My Power
Virtual Assistant Services That Give You Your Time Back
Ellite Assistant is a professional remote staffing and virtual assistant services company that provides dedicated remote support to businesses. The company helps business owners and teams delegate administrative, customer service, sales, marketing, technical, research, and operational tasks to virtual...
Top Services:
- Business Consulting
- Digital Services
- HR Outsourcing
- Customer Support
- Managed Services
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsEllite Assistant Services
Data sourced from the agency's DesignRush profileUsautopart Source Global IT Advisory LLC Arrowscope IT Solutions
Outsourcing Solutions Made Easy
Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- BPO
- Market Research
- Show more
- Location
- Cairo, Egypt
- Number of Employees
- 250 - 499
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsContact Center Source Services
Data sourced from the agency's DesignRush profileA Giant Global Ecommerce Brand Google Premier Channel Partner Mortgage Bank Lender USA Nationwide Debt Consolidation
Contact Center Source Reviews & Testimonials
Basil Salah's Review Sourced from Google
Working at Contact Center Source has been a truly motivating and enjoyable experience. The workplace is full of energy, enthusiasm, and a fun atmosphere that makes every day engaging. Colleagues are always approachable, supportive, and willing to help, which creates an environment of teamwork and collaboration.I would especially like to thank Derrick Miller for his tremendous efforts and dedication. He has always gone above and beyond to make work smoother and more successful. More than just a manager, he has been like an older brother, offering guidance, understanding, and genuine support.I’m grateful to be part of such a positive and encouraging environment
Mohamed Shazly's Review Sourced from Google
This company is absolutely amazing! They are professional, organized, and always deliver on what they promise. Communication is clear and friendly, and they make the whole process simple and smooth. It’s rare to find a team that works with such honesty and dedication. I highly recommend them to anyone looking for reliable and trustworthy service
Habiba Essam's Review Sourced from Google
I had a very disappointing experience with this agency. The level of unprofessionalism, especially from the manager [O****], was unacceptable. Poor communication, lack of organization, and an overall dismissive attitude made working with them frustrating. I would not recommend working with them
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsWe create a positive customer experience.
Relying on the experience of our multilingual consultants supported by voicebots and chatbots, your company will receive the highest level of omnichannel customer service...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- AI Development
- BPO
- Show more
- Location
- Warsaw, Poland
- Number of Employees
- 1000 & Up
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVoice Contact Center Services
Data sourced from the agency's DesignRush profileRossmann CircleK L'Oreal Generali Volvo Allegro Affidea PZU
Best Option For Nearshore Call Center Services
We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...
Top Services:
- BPO
- Call Centers
- HR Outsourcing
- Phone Answering Services
- Customer Support
- Show more
- Location
- Chula Vista, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPromoCall Services
Data sourced from the agency's DesignRush profileContempo Counseling Lenditup Protect Environmental
A Virtual Assistant Agency For Growing Businesses
The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...
Top Services:
- BPO
- HR Outsourcing
- Phone Answering Services
- Customer Support
- Call Centers
- Show more
- Location
- Miami, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $20/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsThe Peak Hire Services
Data sourced from the agency's DesignRush profileEntertainment Industry Corporate Services Industry Education Industry
Elevating IT, Empowering You
Lumari Tech is a premier provider of comprehensive IT solutions tailored to empower businesses across diverse industries. Our Team of certified experts offers a wide array of services, including IT support, cloud computing, cybersecurity, and network infrastructure management. With a commitment to delivering...
Top Services:
- Managed Services
- IT Services
- Cloud Consulting
- Cybersecurity
- IT Compliance Solution
- Show more
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLumari Tech Services
Data sourced from the agency's DesignRush profileYSM Design Dkonstructivo Advanced ENT Axis-ios Aniz
Services Related to Customer Support
Popular Services
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Customer Service Outsourcing Company FAQs
What is a customer service outsourcing company?
A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.
How can outsourcing customer support help businesses streamline service operations?
Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.
Which businesses benefit most from outsourced customer support?
Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.
It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.
What are the top-rated outsourced customer service agencies on DesignRush in 2025?
Top-rated outsourced customer support service agencies on DesignRush in 2025 are:
What core and specialized support services do customer support outsourcing companies provide?
Customer support outsourcing companies provide the following services:
- Phone support
- Email support
- Social media management
- Live chat support
- Customer communities and forums support
- Video call support
- Multichannel support
What are typical costs for outsourcing customer support in 2025?
Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization.
How quickly can a business see improvements in customer service metrics after outsourcing customer support?
Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.
More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.
What should you look for when choosing a customer support outsourcing company?
When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.
What red flags indicate that a customer support outsourcing agency may not be the right fit?
The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:
- Lack of transparency in pricing, contracts, or performance reporting
- No proven experience in your industry or relevant compliance standards
- High agent turnover or poorly trained staff
- Weak communication and slow response during onboarding
- Limited technology integration with your CRM or help desk tools
- Generic scripts instead of adapting to your brand voice
- Inflexibility to scale up/down or adjust processes
What key questions should you ask before hiring a customer support outsourcing company?
Before hiring a customer support outsourcing company, ask the following questions:
- Do you specialize in a particular industry, service, or technology?
- What is your average customer satisfaction score?
- What is your average call volume?
- Do you offer multilingual customer support?
- What is your approach to customer service strategies? How do you foster a customer-centric culture?
- What are your operational hours?
- What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?
How does outsourcing differ from using in-house teams or customer support software?
Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly
Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.
Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?
Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.
They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.
Customer support agencies use the following KPIs:
- Average Response Time
- Average Handle Time (AHT)
- Customer Satisfaction Score (CSAT)
- Net Promoter Score (NPS)
- Service Quality (SERVQUAL)
- First Contact Resolution Rate
- Escalation Rate
- Resolution Rate
- Issue Resolution Time
- Cost Per Resolution
- Volume By Channel
- Abandonment Rate
- Error And Accuracy Rate
How legitimate is the content in the FAQs?
We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service.
Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups.
Latest Trends Related to Outsourced Customer Support

Best Customer Support Outsourcing Partners for Series A and B Startups (2026)

















































