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Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

We Have Researched The Best Customer Support Agencies For You

383 Companies - Rankings updated: August 20, 2026

Each agency listed on DesignRush is assessed for industry expertise, and customer testimonials to inform your choices. Some featured agencies have paid placements.

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  • Hamedia

    Better Outsourcing

    Better Outsourcing

    Hamedia is comprised of highly trained individuals who are experts in their respective fields. We take great pride in our ability to provide our clients with the best talent available. Whether you need sales professionals, marketing experts, or customer service representatives, we have team members who can...

    Top Services:

    • Graphic Design
    • Video Production
    • Branding
    • Web Design
    • Web Development
    • Show more
    Location
    Irvine, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    5.0 5.0 (2)

  • Virtual Fellows

    The Right Team With A Big Dream

    The Right Team With A Big Dream

    We specialize in managed and dedicated team staffing for small and large outsourced projects. Combined with a highly trained and educated staff, our company exists to make a deliverable outsourced product managed with Western-style business practices, and delivered with exceeded expectations. Our products are...

    Top Services:

    • Digital Services
    • Digital Strategy
    • Digital Marketing
    • eCommerce
    • Email Marketing
    • Show more
    Location
    Dhaka, Bangladesh
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
    View Profile
    2.3 2.3 (3)

  • Techtweek Infotech

    Fostering Business Growth Through Innovation

    Fostering Business Growth Through Innovation

    Techtweek Infotech is more than just an IT services agency. It is a catalyst for business transformation in the digital age. With over 15 years of experience and a dedicated team of experts, the agency delivers cutting-edge IT solutions that drive growth and success. Techtweek Infotech guides businesses...

    Top Services:

    • IT Services
    • Staff Augmentation
    • Cloud Consulting
    • IT Compliance Solution
    • DevOps Consulting
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (3)

  • TechOPS

    TechOPS Pioneers in Innovative IT Solutions!

    TechOPS Pioneers in Innovative IT Solutions!

    TechOPS transforms IT challenges into opportunities, specializing in cloud infrastructures and cybersecurity solutions. Our expertise ensures your business stays ahead in a rapidly evolving technological landscape. With TechOps, you gain a reliable partner dedicated to optimizing your IT operations for...

    Top Services:

    • DevOps Consulting
    • IT Services
    • Cloud Consulting
    • IT Compliance Solution
    • Cybersecurity
    • Show more
    Location
    Bucharest, Romania
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (9)

  • Profusion Systems

    Turning Ideas Into Apps | Your Vision, Our Innovation

    Turning Ideas Into Apps | Your Vision, Our Innovation

    Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a...

    Top Services:

    • Software Development
    • Cloud Consulting
    • Mobile App Development
    • Web Development
    • Software Testing
    • Show more
    Location
    Downers Grove, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    5.0 5.0 (4)

  • RedBox Media

    Set up Your Website With our help.

    Set up Your Website With our help.

    RedBox Media is a creative tech studio blending innovative web design, digital marketing, and IT solutions for businesses that demand bold, mordern results...

    Top Services:

    • Web Design
    • Graphic Design
    • Mobile App Development
    • Video Production
    • SEO
    • Show more
    Location
    Katlehong, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.9 4.9 (10)

  • E-COM Expert

    Creating an online world that works for you.

    Creating an online world that works for you.

    E-COM Expert offers an all-encompassing solution tailored for entrepreneurs embarking on or advancing their business ventures. Our proficiency extends to strategic development, brand establishment, website creation, advertising campaign initiation, and steadfast guidance towards the attainment of success...

    Top Services:

    • Package Design
    • Web Development
    • Content Marketing
    • Social Media Marketing
    • eCommerce
    • Show more
    Location
    Cheboksary, Russia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    View Profile

  • Brisk Web Services

    Brisk Web Services: Your Accelerator in the Digital Race.

    Brisk Web Services: Your Accelerator in the Digital Race.

    Brisk Web Services serves as your accelerator in the digital race, offering tailored strategies, measurable results, and a fervent commitment to driving businesses forward in the online realm. With a focus on delivering customized solutions and tangible outcomes, we are dedicated to propelling our clients to...

    Top Services:

    • Digital Services
    • Branding
    • Logo Design
    • Web Design
    • WordPress Website Design
    • Show more
    Location
    Ćuprija, Serbia
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile

  • BBI Web Solution

    An agile team from Philippines ready to build your next project.

    An agile team from Philippines ready to build your next project.

    BBI site Solutions specializes in site design and development, search engine optimization (SEO), social media marketing, and offshore staffing solutions to help your online business thrive. We improve your online presence, attract clients, and push your organization to long-term digital success by providing...

    Top Services:

    • eCommerce Development
    • Web Design
    • Web Development
    • WordPress Website Design
    • Social Media Marketing
    • Show more
    Location
    Makati, Philippines
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (5)

  • Alikhan Global Outsourcing

    Saving You Millions, So You Can Make Billions.

    Saving You Millions, So You Can Make Billions.

    We offer specialized solutions in digital marketing, back-office support, and talent acquisition. AGO M.I.D.A.S. enhances brand visibility through innovative advertising. AGO B.O.S.S. streamlines operations with expert support. AGO T.A.L.E.N.T. connects businesses with top professionals. Our expertise helps...

    Top Services:

    • Graphic Design
    • Web Design
    • eCommerce Development
    • Digital Marketing
    • IT Services
    • Show more
    Location
    Ontario, Canada
    Number of Employees
    500 - 999
    Average Hourly Rate
    $250/hr
    View Profile
    5.0 5.0 (2)

  • GoBro PH

    We Create With Your Needs And Preferences In Mind.

    We Create With Your Needs And Preferences In Mind.

    GoBro Web Services is a California-based web design and digital solutions agency that helps businesses strengthen their online presence through professional website design, web and app development, branding, SEO, digital marketing, and technical support services. The agency focuses on delivering modern...

    Top Services:

    • Digital Services
    • Graphic Design
    • Web Design
    • Digital Marketing
    • Email Marketing
    • Show more
    Location
    Lake Elsinore, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Deux-Points Culture

    To Be Clear And To Be Heard

    To Be Clear And To Be Heard

    Deux-Points is a Moroccan communication and event agency specializing in event organization, written translation, and linguistic interpretation. The agency organizes conferences, corporate seminars, colloquiums, work meetings, and cultural or tourist events while helping clients communicate effectively across...

    Top Services:

    • Translation Services
    • Transcription Services
    • Creative Services
    • Web Development
    • SEO
    • Show more
    Location
    Fes, Morocco
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Limeup

    Application & Software Development Company

    Application & Software Development Company

    Limeup is a global application and software development company that turns complex ideas into powerful digital solutions. We help B2B and enterprise clients build high-quality digital products that enable scalable growth...

    Top Services:

    • Software Development
    • Mobile App Development
    • AI Development
    • Blockchain
    • Web Development
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Minimal Budget
    $10,000 - $25,000
    View Profile
    5.0 5.0 (17)

  • Workeely

    Crafting your Ideas

    Crafting your Ideas

    Workeely is your comprehensive solution hub. We provide a range of services including Website Design, Graphics, CV and Resume Writing, Virtual Assistance, Copywriting, and more. Our proficient team ensures top-quality solutions that foster your business's success in the digital era. We stand by our commitment...

    Top Services:

    • Graphic Design
    • Design Services
    • Web Design
    • Web Development
    • WordPress Website Design
    • Show more
    Location
    Twin Falls, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Core Conversion

    If you don't make money, we won't!

    If you don't make money, we won't!

    At Core Conversion, we prioritize bottom-line results over rankings, drawing on over 13 years of expertise to provide transparent and affordable agency-quality SEO solutions for local and international businesses. Our focus is on delivering tangible results that drive business growth and success...

    Top Services:

    • Web Development
    • SEO
    • CRO
    • PPC
    • Social Media Marketing
    • Show more
    Location
    Biñan, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Unified Bizness Tech N.V.

    Where technology meets business.

    Where technology meets business.

    Unified Bizness Tech provides high-quality, efficient, and effective solutions tailored to meet your business needs. Our expertise ensures seamless integration and optimal performance, empowering your business to thrive in a competitive market...

    Top Services:

    • ERP Consulting
    • CRM Consulting
    • Managed Services
    • WordPress Website Design
    • eCommerce Development
    • Show more
    Location
    Paramaribo, Suriname
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.7 4.7 (3)

  • OurWebmaster

    Implementing the Future.

    Implementing the Future.

    Serving small business in coastal communities since 2,000. A one-stop-shop, OurWebmaster does most everything in-house or will have a resource available to supply your need. OurWebmaster utilizes both commercial and open-source software to accomplish customer objectives...

    Top Services:

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • SEO
    • Show more
    Location
    Portland, Oregon
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
    View Profile

  • PredictWise Pty Ltd

    Leading IT Outsourcing Company In Australia

    Leading IT Outsourcing Company In Australia

    At PredictWise, we are proud to be recognized as a trusted IT Outsourcing Company, offering a wide range of technical expertise and innovative solutions to businesses of all sizes. Our team comprises highly skilled professionals with diverse backgrounds, allowing us to deliver exceptional results in a variety...

    Top Services:

    • Web Design
    • Web Development
    • eCommerce Development
    • Mobile App Development
    • Software Development
    • Show more
    Location
    Stanhope Gardens, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    View Profile

  • NXT LABS

    Smarter Processes, Powered by AI

    Smarter Processes, Powered by AI

    NXT LABS builds AI-powered solutions that simplify processes, automate workflows, and accelerate innovation. We help businesses unlock efficiency and make smarter decisions through custom, intelligent technology...

    Top Services:

    • Product Design
    • UI/UX Design
    • Web Development
    • AI Development
    • Blockchain
    • Show more
    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Activ8 Asia

    Gain Efficiency With Expert BPO Solutions

    Gain Efficiency With Expert BPO Solutions

    From managing customer support to handling back-office tasks, we streamline operations and improve efficiency, ensuring your focus stays on driving strategic growth and achieving long-term success. With a global presence and a local touch, Activ8 Asia is your trusted BPO partner. We bring a world of...

    Top Services:

    • BPO
    • Digital Services
    • Web Development
    • Digital Marketing
    • Social Media Marketing
    • Show more
    Location
    Colombo, Sri Lanka
    Number of Employees
    250 - 499
    View Profile
    5.0 5.0 (53)

  • ProRCM LLC

    Optimizing Your Revenue One Cycle At A Time

    Optimizing Your Revenue One Cycle At A Time

    Experts in full-cycle US medical claims management from charge capture, eligibility checks, and prior approvals to denial handling, payment posting, and AR recovery. Compliant with HIPAA, ICD-10, CPT, HCPCS. Support all payers: commercial, Medicare, Medicaid, TriCare, VA, Workers Comp...

    Top Services:

    • BPO
    • Business Consulting
    • CRO
    • ERP Consulting
    • ECM Consulting
    • Show more
    Location
    Albany, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    View Profile

  • Vahue

    Accelerate Your AI Transformation

    Accelerate Your AI Transformation

    Vahue is an AI transformation consultancy and engineering company that helps startups and scaling enterprises become AI-native through team augmentation, workforce training, and enterprise AI systems. The company combines AI-native engineering talent, practical upskilling programs, and custom AI solutions to...

    Top Services:

    • AI Development
    • Staff Augmentation
    • Software Development
    • SEO
    • Web Development
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile

  • Certified Translation Services

    Trustworthy Translation And Apostille Services

    Trustworthy Translation And Apostille Services

    Certified Translation Services (CTS) is a government-registered MSME entity (UDYAM-UP-29-0138839) based in Ghaziabad, India. We specialize in high-precision, 100% human translation for legal, medical, and immigration purposes (USCIS/Embassy).With a verified reputation on Trustpilot reviews, we are committed...

    Top Services:

    • Translation Services
    • Transcription Services
    • Customer Support
    Location
    Ghaziabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed
    View Profile

  • Aegis Softtech

    Custom Software Development Company

    Custom Software Development Company

    Aegis Softtech is an ISO-certified IT consulting and software development company in India with over 20 years of experience serving global clients. We serve across the USA, UK, Canada, Singapore, Australia, and the Middle East...

    Top Services:

    • Web Design
    • Web Development
    • eCommerce Development
    • Software Development
    • Mobile App Development
    • Show more
    Location
    Rajkot, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.3 4.3 (1)
    4.6 4.6 (24)

  • Proglobalbusinesssolutions

    3D Modeling, Video Editing, Photo Editing, Call Center Services at affordable cost.

    3D Modeling, Video Editing, Photo Editing, Call Center Services at affordable cost.

    PGBS, a reliable BPO company provides high-quality services like customer support, photo editing, video editing, data cleansing, 3D modeling, 3D rendering, eBook conversion, and graphic designs...

    Top Services:

    • BPO
    • Phone Answering Services
    • Call Centers
    • Video Production
    • Product Design
    • Show more
    Location
    Bengaluru, India
    Number of Employees
    100 - 249
    Portfolios Count
    3 Projects Listed
    View Profile
    4.5 4.5 (6)

  • Alegta

    Unlocking Potential, Delivering Excellence.

    Unlocking Potential, Delivering Excellence.

    Alegta empowers creative agencies and individuals to showcase their work and connect with clients, offering the best digital marketing and IT solutions backed by 18 years of industry experience...

    Top Services:

    • Branding
    • Digital Strategy
    • Web Design
    • WordPress Website Design
    • SEO
    • Show more
    Location
    Hyderabad, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    7 Projects Listed
    View Profile
    5.0 5.0 (3)

  • Webwers Cloudtech Private Limited

    Webwers Cloudtech: Engage, Convert, Grow.

    Webwers Cloudtech: Engage, Convert, Grow.

    Elevate your business outreach strategies with Webwers' innovative Bulk SMS Dialer Services and Cloud Contact Center solutions. Our services empower you to seamlessly connect with your customers, ensuring efficient and effective communication channels. With our cutting-edge Bulk SMS Dialer Services, reach...

    Top Services:

    • Web Development
    • Affiliate Marketing
    • Digital Marketing
    • Email Marketing
    • Cloud Consulting
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed
    View Profile
    5.0 5.0 (2)

  • Tri Source International

    Outsourcing. Made Simple.

    Outsourcing. Made Simple.

    Outsourcing doesnt have to be difficult. It can be strategic! And so seamless that your customers will never know you are outsourcing...Our vision is simple: Make outsourcing simpleso that we can deliver Best in Class Customer Experience. From the routine to the complex, TSIs solutions are always omnichannel...

    Top Services:

    • Customer Support
    Location
    Santa Clarita, California
    Number of Employees
    250 - 499
    Average Hourly Rate
    $15/hr
    View Profile
    2.6 2.6 (5)

  • Atoro

    Atoro - A global team of certified & experienced consultants offering clients end-to-end support in achieving stress-free data compliance and cybersecurity certification...

    Top Services:

    • Customer Support
    Location
    Dublin, Ireland
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Line One Contact Centres

    Custom Solutions. Exceptional Customer Service.

    Custom Solutions. Exceptional Customer Service.

    Line One Contact Centres offers tailored Canadian contact center solutions to reduce costs and enhance customer satisfaction. The firm provides 24/7 multi-channel support, including call answering, service desk, and social media management, customized to fit various business needs. Catering to the healthcare...

    Top Services:

    • BPO
    Location
    Calgary, Canada
    Number of Employees
    500 - 999
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (1)

  • JBA Consults

    Empowering Your Sales Growth

    Empowering Your Sales Growth

    JBA Consults offers specialized B2B sales outsourcing services to drive business growth and profitability. With over seven years of industry experience, its expert team provides tailored solutions in lead generation, sales team recruitment, and strategy development. JBA Consults is a trusted extension of the...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Gdansk, Poland
    Number of Employees
    Under 49
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • NICE

    The cloud contact center software leader.

    The cloud contact center software leader.

    NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. NICE inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the...

    Top Services:

    • Call Centers
    • Customer Support
    • Business Consulting
    Location
    Hoboken, New Jersey
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.3 4.3 (30)

  • Mellon Group of Companies

    An award-winning IT Integrator

    An award-winning IT Integrator

    Mellon is a dynamic multinational group providing technology solutions and outsourced services that aim to facilitate the transactions and interactions of organizations with strong consumer businesses, including financial institutions, public utilities, telecommunication providers, and retail. Headquartered...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Warsaw, Poland
    Number of Employees
    1000 & Up
    View Profile

  • Backend Communications

    Every Conversation Matters

    Every Conversation Matters

    Backend Communications #1 Contact center/BPO company that provide dedicated highly professional contact center/call center agents all over the world...

    Top Services:

    • Digital Marketing
    • Call Centers
    • Social Media Marketing
    • eCommerce
    • Customer Support
    • Show more
    Location
    Lahore, Pakistan
    Number of Employees
    50 - 99
    Average Hourly Rate
    $15/hr
    Portfolios Count
    1 Project Listed
    View Profile

  • TrueBlue Mavens

    Where Trust Meets Quality

    Where Trust Meets Quality

    we enhance the growth process of our clients by bridging the gap between their requirement and its fulfilment. We thrive to maintain our relationships on the four pillars of trust, integrity, quality, and affordability...

    Top Services:

    • IT Services
    • Managed Services
    • BPO
    • HR Outsourcing
    • Translation Services
    • Show more
    Location
    Banglore, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile
    4.0 4.0 (1)

  • Go4Customer

    The Call Center Experts.

    The Call Center Experts.

    Go4Customer specializes in call center outsourcing, offering innovative and performance-driven customer support solutions across various industries. Through advanced technology, in-depth insights and industry expertise, we provide a comprehensive approach that covers voice, live chat, email and social media...

    Top Services:

    • Accounting
    • BPO
    • Call Centers
    • Email Marketing
    • Customer Support
    • Show more
    Location
    Jaipur, India
    Number of Employees
    500 - 999
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.3 4.3 (1)

  • TLM Inside Sales

    Driving MSP Qualified Leads For Your IT Sales Success

    Driving MSP Qualified Leads For Your IT Sales Success

    TLM Inside Sales is a lead generation and appointment setting agency in USA, Canada and Australia. Our email marketing solution is designed for B2B lead generation that focus on generating sales qualified leads...

    Top Services:

    • Email Marketing
    • Direct Marketing
    • Managed Services
    • Market Research
    • Business Consulting
    • Show more
    Location
    Nagpur, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $80/hr
    View Profile

  • RIOT Ecommerce Solutions

    Happy Customers, Successful Companies.

    Happy Customers, Successful Companies.

    RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...

    Top Services:

    • Customer Support
    • BPO
    • Call Centers
    • eCommerce
    • Graphic Design
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (20)

  • Zoetic BPO Services

    Your Trusted Partner In Scalable BPO Services

    Your Trusted Partner In Scalable BPO Services

    We are the fastest-growing BPO in India. Offers the best business opportunities in the industry. Deals in non-voice process, voice process, BPO solutions, banking process, digital marketing, and IT projects...

    Top Services:

    • BPO
    • Business Consulting
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Noida, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Task Virtual

    Keeping Things Simple

    Keeping Things Simple

    Infuse your everyday tasks with a real-time, virtual acuity. Task Virtual's team of experts has the timing and expertise to deliver your business needs—from daily duties to big projects requiring quality completion. Empower yourself in this new age digital world where our highly skilled professionals...

    Top Services:

    • SEO
    • Social Media Marketing
    • Customer Support
    • Web Development
    • Graphic Design
    • Show more
    Location
    Kolkata, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $6/hr
    View Profile
    4.4 4.4 (66)

  • Ferio Solutions

    Where Innovation Meets Execution

    Where Innovation Meets Execution

    Ferio Solutions is a Business Process Outsourcing company helping US businesses and healthcare providers through customer support, dedicated offshore teams, lead generation, medical billing, and revenue cycle management (RCM), delivering scalable solutions that drive efficiency and growth...

    Top Services:

    • Affiliate Marketing
    • Direct Marketing
    • Business Consulting
    • Market Research
    • Call Centers
    • Show more
    Location
    Rawalpindi, Pakistan
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Portfolios Count
    1 Project Listed
    View Profile
    5.0 5.0 (25)

  • SSR Techvision

    World-class outbound solutions in the US

    World-class outbound solutions in the US

    Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    • Customer Support
    • Show more
    Location
    Noida, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    3.7 3.7 (95)

  • zyp

    Your Global Tech Partner

    Your Global Tech Partner

    At zyp, we're not just writing code; we're shaping digital futures. Whether you're a visionary startup or an established enterprise looking to evolve, we're here to transform your tech dreams into reality. Join us on a journey of innovation, growth, and success...

    Top Services:

    • Software Development
    • AI Development
    • Blockchain
    • Mobile App Development
    • Web Development
    • Show more
    Location
    Islamabad, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    3 Projects Listed
    View Profile

  • Eminenture

    Innovation Driven Transformation

    Innovation Driven Transformation

    Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...

    Top Services:

    • Market Research
    • BPO
    • IT Services
    • Managed Services
    • Call Centers
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    Location
    Delhi, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
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    3.8 3.8 (151)

  • ZID Packaging Design Studio

    We Provide Packaging Design Solutions

    We Provide Packaging Design Solutions

    ZID Packaging Design Studio is a packaging design and production company specializing in custom packaging solutions for businesses across various industries. The company provides end-to-end services, from concept development and branding to manufacturing and global delivery...

    Top Services:

    • Package Design
    • Customer Support
    • Design Services
    • Print Design
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    Location
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    Number of Employees
    50 - 99
    Minimal Budget
    $1,000 - $10,000
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  • iARAtech Solutions

    Accurate | Reliable | Affordable

    Accurate | Reliable | Affordable

    iARATech Solutions is a premier ITES provider, offering top-quality BPO and KPO services globally. Our expert team excels in administrative tasks, B2B lead generation, digital marketing, and virtual assistant services, helping businesses streamline operations, reduce costs, and focus on core competencies. Let...

    Top Services:

    • Social Media Marketing
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    • Email Marketing
    • BPO
    • Customer Support
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    Location
    Surat, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $6/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed
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    4.9 4.9 (44)

  • Cybage

    Delivering Value Scientifically

    Delivering Value Scientifically

    Cybage is an information technology company specializing in outsourced product engineering and IT consulting services. With over three decades of experience, we are a leader in software development, partnering with some of the world's largest independent software vendors (ISVs) and enterprises. Our team of...

    Top Services:

    • Software Development
    • IT Services
    • Cloud Consulting
    • Web Development
    • IoT
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    Location
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    Number of Employees
    1000 & Up
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    4.5 4.5 (2050)

  • Viaante

    A trusted partner to achieve transformational excellence in business processes

    A trusted partner to achieve transformational excellence in business processes

    Viaante Business Solutions is a premier services company based in India, dedicated to delivering exceptional solutions to clients worldwide. With a relentless focus on exceeding client expectations, we aim to drive their success through innovative and effective services...

    Top Services:

    • IT Services
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    • Mobile App Development
    • Web Development
    • eCommerce Development
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    Location
    Mumbai, India
    Number of Employees
    500 - 999
    Minimal Budget
    $1,000 - $10,000
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    3.5 3.5 (12)

  • Ziscomm

    Ziscomm is a leading Business Processing Outsourcing (BPO) Company.

    Ziscomm is a leading Business Processing Outsourcing (BPO) Company.

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    • BPO
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    Location
    Rawalpindi, Pakistan
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
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    4.7 4.7 (14)

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    Location
    Coimbatore, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
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    Portfolios Count
    1 Project Listed
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Services Related to Customer Support

Popular Services

Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding customer service outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Learn more about DesignRush Agency Ranking Methodology.

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DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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