Etech Global Services

Etech Global Services

Delivering effortless CUSTOMER EXPERIENCES through advanced analytics and contact center solutions

1903 Berry Drive, Nacogdoches, TX, Nacogdoches, Texas 75964, United States

Etech Global Services Overview

Number of Employees
1000 & Up
Minimal Budget
$10,000 - $25,000
Average Hourly Rate
$45/hr
Year Founded
2003
Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities.

Etech offers a suite of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations per year.

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 17 years, we have expanded our range of services and have grown to include more than 3,000 employees and eight state-of-the-art contact centers with five U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.

Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.
Headquarters
1903 Berry Drive, Nacogdoches, TX, Nacogdoches, Texas 75964, United States

Etech Global Services Services

  • Web Design
  • B2B Website Design
  • Responsive Website Design
  • Small Business Website Design
  • Website Development
  • Enterprise Software Development
  • Nearshore Software Development
  • BPO
  • Call Centers
  • Outbound Call Centers

Etech Global Services Clients

  • Offshoring/Outsourcing
  • Quality Monitoring
  • Hospitality

Etech Global Services Awards

  • Asian American Minority-owned Business
  • 2019 Best BPO/KPO Company
  • 2019, Customer Contact Week Excellence Awards
  • 2019, Customer Contact Week Excellence Awards
  • 2019, PACE Member of The Year
  • #255 on America's best Mid Size Employer by Forbes
  • 2018,Third Annual Stevie Awards for Great Employer