Usability testing helps identify user needs and expectations, improves user experience (UX), reduces risks and costs, and facilitates product adoption. Professional usability testing services have specialized experts who provide feedback on your product and target audience so that you can make necessary improvements to your product design, functionality, or UX.
Let’s explore the top 10 usability testing service providers that will help you reach your objectives.
Table of Contents
1. Global App Testing
Global App Testing is one of the world’s leading on-demand testing providers. The company collaborates with over 80,000 qualified testers (in 190 countries) who use real devices in natural environments. It provides authentic and reliable feedback, allowing businesses to fix bugs before they impact users and deliver high-quality products with minimal testing effort.
The company pioneered Testathon, a global, community-driven event focusing on software testing and quality assurance. The event takes place in over 50 countries worldwide and brings together testers, developers, and technology enthusiasts to collaborate and improve the quality of software applications.
Features:
- Comprehensive test case management: Global App Testing offers an intuitive platform to organize and manage test cases easily. The system ensures seamless tracking to help teams address issues quickly and efficiently.
- Global tester community: With access to a diverse pool of testers worldwide, users can ensure their applications perform well across different markets. The testers provide real-world insights that are invaluable for creating flawless user experiences.
- Automated results reporting: The platform delivers fast, actionable results from software user testing without unnecessary delays. These reports include clear, detailed insights that allow teams to prioritize improvements confidently.
- Integration with development tools: Seamless compatibility with tools like Jira and GitHub ensures testing fits naturally into existing workflows. This integration simplifies collaboration by enhancing the efficiency of development cycles.
- Real-world device coverage: Applications are tested on an extensive range of devices and configurations to replicate real-world conditions. This ensures apps perform optimally for users, regardless of their hardware or software environments.
Services:
- On-demand QA testing
- Usability testing
- Accessibility testing
- Mobile app testing
- Web app testing
- Exploratory testing
- Test case execution
Clients: Facebook, Google, Microsoft, Tripadvisor, Canva, BBC, Skycanner, Booking.com, XBOX, bet365, Payoneer, and nationwide.
Pricing: Base, Localized, and Enterprise testing plans are available — quote on request.
2. UserTesting
UserTesting is a leading provider of usability testing services known for its remote user testing approach. It offers moderated and unmoderated tests, with a diverse panel of pre-screened participants to target specific demographics.
The platform provides video recordings, metrics, and analytics for deeper insights into user behavior. Its user-friendly platform and integrations with other tools make usability testing efficient and seamless.
UserTesting’s flexibility makes it a top choice for businesses, from startups to large companies. Its ability to gather feedback at every stage of development ensures teams can refine designs, features, and user flows before launch. By leveraging its global panel, companies can test across multiple regions and devices to ensure their products resonate with diverse audiences and perform optimally in real-world scenarios.
Features:
- AI-driven insights: UserTesting employs artificial intelligence to analyze user feedback and extract actionable insights swiftly. This capability helps teams make data-informed decisions with greater confidence and clarity.
- Seamless integrations: The platform connects with popular tools like Slack, Jira, and Trello, ensuring a smooth workflow for all users. These integrations make collaboration easier and help streamline project management.
- Comprehensive mobile testing: UserTesting enables teams to test apps on a mobile device and operating system. This ensures that apps deliver consistent performance and meet user expectations across platforms.
- Real-time feedback: Participants provide immediate responses during live sessions, offering unfiltered perspectives on designs and features. Teams can act quickly based on this feedback to improve products efficiently.
- Diverse testing options: UserTesting offers flexible methods tailored to different research goals, from usability studies to surveys. The platform’s robust user testing services empower organizations to create awesome user experiences.
Services:
- Design testing
- Digital product testing (websites, web, and mobile apps)
- Executives
- Marketing testing
- Product and design testing
- UX testing
Clients: Microsoft, GoDaddy, Canva, HP, Zendesk, Walmart, and more
Pricing: On request
3. Trymata
Trymata, formerly known as TryMyUI, is a comprehensive remote usability testing platform that conducted over one million usability tests since 2015. The platform supports moderated and unmoderated studies, allowing testing across various devices and providing first-impression feedback.
Trymata also offers user recruitment services, enabling targeted testing with specific demographics through demographic filtering and custom screener questions.
Trymata stands out with its intuitive interface and robust analytics tools, which make it easy to analyze user feedback and identify pain points. Detailed heatmaps, session recordings, and usability metrics give teams actionable insights to improve design and functionality.
Additionally, its flexible pricing plans accommodate businesses of all sizes, which makes it accessible for startups and enterprises alike.
Features:
- Comprehensive UX testing: Trymata provides tools to evaluate user experiences through session recordings, heatmaps, and detailed task analytics. This ensures businesses understand how users interact with their digital products and pinpoint areas for improvement.
- Customizable testing options: Users can create tailored tests with specific tasks, demographic filters, and screener questions to target precise audiences. This flexibility allows for accurate insights that align with project goals.
- Actionable data insights: Trymata delivers clear, visual data that highlights usability trends and user pain points. These insights help teams make informed decisions to enhance product performance and design.
- User recruitment services: Access to a global panel of testers enables businesses to conduct studies with diverse participants. This ensures that findings are relevant for various regions and demographics.
- Interface evaluation tools: Trymata offers specialized features for assessing UI elements, including navigation clarity and content readability. Its website usability testing services ensure seamless digital experiences that meet user expectations.
Services:
- Moderated and unmoderated studies
- Desktop, Android, and iOS testing
- Websites, mobile apps, prototype testing
- First impressions testing
Clients: Gallup, StubHub, QuestionPro, Everfi, Cake & Arrow, Douglass Media Group, and more
Pricing:
- Team plan: $399/month
- Enterprise plan: $1,667/month
- Unlimited plan: $3,333/month
- Agency plan: Price available on request.
4. UserZoom
UserZoom is a powerful usability testing platform that helps organizations make informed design decisions by testing its digital products with real users. With remote moderated and unmoderated testing options, UserZoom allows businesses to identify problems, discover opportunities, and understand user needs throughout the product development lifecycle.
By providing accessible online testing, in-the-moment feedback, and comprehensive insights, this usability testing platform delivers exceptional digital experiences and improves product quality.
UserZoom’s advanced analytics and reporting tools empower teams to delve deeper into user preferences. Its integration capabilities with popular project management and design tools streamline workflows and foster collaboration.
Features:
- Comprehensive user research: UserZoom provides tools to conduct qualitative and quantitative studies, offering a detailed understanding of user interactions. Teams can use such information to make informed decisions and improve overall experiences.
- Flexible testing options: The platform supports both moderated and unmoderated testing, adapting to the specific needs of any project. This versatility ensures feedback can be gathered at every stage of development.
- Integrated participant recruitment: Access to a global panel helps businesses target specific user demographics for their studies. This ensures that the results are relevant and applicable to diverse markets.
- Advanced analytics and reporting: Detailed metrics and visualizations make it easy to identify usability challenges and trends. These insights allow teams to prioritize improvements that enhance user satisfaction.
- Seamless workflow integration: Compatibility with popular tools like Jira and Slack ensures testing fits smoothly into existing processes. This feature streamlines collaboration and accelerates project timelines.
Services:
- Mobile app testing
- Web app testing
- Design testing
- UX testing
Clients: Lloyd's Bank, Bottomline, Legal & General, and more
Pricing: On request
5. Lyssna
Lyssna is a remote user research platform that empowers designers to make informed design decisions by validating them with real users. Its services include five-second testing, card sorting, first-click testing, design surveys, and preference testing.
With an integrated panel of 530k+ participants in over 100 countries, Lyssna allows for worldwide quick and affordable participant recruitment. The platform provides 35+ demographic options and offers free demographic targeting.
Lyssna stands out for its intuitive interface, which simplifies the process of creating and analyzing tests. The platform’s detailed reports and actionable insights help teams identify user preferences and enhance design effectiveness.
Features:
- Diverse testing methodologies: Lyssna offers a range of usability testing methods, including five-second tests, first-click tests, preference tests, and prototype testing. This variety enables teams to assess different aspects of user experience comprehensively.
- Integrated participant recruitment: With access to a panel of over 690,000 participants, Lyssna allows precise targeting based on more than 395 demographic filters. This feature ensures that feedback is relevant and representative of the intended user base.
- Real-time collaboration: Teams can view and discuss findings instantly, streamlining the research and design process. This encourages faster decision-making and improved efficiency.
- Customizable testing options: Lyssna allows businesses to tailor tests to specific needs, ensuring relevant and targeted insights. This adaptability makes it suitable for projects at any stage of development.
Services:
- Audience split testing
- Funnel analysis
- Open text analysis
- Design survey
- First click tests
- Preference tests
- Five-second tests
Clients: Figma, Sephora, Google, GoDaddy, Aesop, and more
Pricing:
- Basic plan: $75/month
- Pro plan: $175/month
- Enterprise plan: Price available on request
6. Userlytics
Userlytics is an advanced UX and usability testing platform that offers a range of tools and a panel of nearly two million participants to gather qualitative and quantitative insights for improving the UX design process.
Its professional team provides comprehensive support, including test planning, live conversation moderation, and detailed reports with insights and recommendations.
Userlytics also excels in delivering flexible testing solutions that adapt to diverse project requirements, from mobile apps to complex enterprise software. Its platform simplifies the process of creating and managing tests to allow teams to focus on analyzing results rather than setup.
With global reach and multilingual support, Userlytics ensures that feedback reflects a variety of cultural and regional perspectives.
Features:
- Multimodal testing capabilities: Userlytics supports usability testing for websites, apps, prototypes, and more across multiple platforms. This ensures that teams can gather user insights regardless of the medium they are testing.
- Advanced customization options: The platform allows teams to tailor tasks, screener questions, and test criteria to meet specific goals. This flexibility ensures that the data collected is highly relevant and actionable.
- Global participant access: With a vast panel of users spanning multiple countries, Userlytics provides diverse feedback to meet international business needs. Teams can also recruit their own participants for specialized studies.
- Built-in collaboration tools: Integrated features make it easy for team members to review findings, leave comments, and share results. These tools help streamline workflows and enhance project efficiency.
- Comprehensive analytics and reporting: Userlytics delivers in-depth metrics, heatmaps, and video session recordings for detailed analysis. These insights enable organizations to identify key areas for improvement and refine their user experience strategy.
Services:
- Website usability testing
- Mobile app testing
- VR testing
- Moderated and unmoderated testing
- Prototype testing
- Accessibility testing
- Multi-channel testing
Clients: GoogleMicrosoft, Coca-Cola, Canon, Dunkin, Logitech, Clarks, Nespresso, The Washington Post, and many others.
Pricing:
- Project Based: $99/session
- Enterprise: $34/session
7. ThinkSys
ThinkSys “helps you deliver better first impressions.” Its innovative and highly qualified team of QA professionals improves your UX strategy, removing the possibility of negative user feedback and dissatisfaction. Using efficient usability testing methods, they test all details of your digital products — from design to features — identifying issues that could damage user satisfaction.
Thinksys goes beyond basic testing by offering tailored solutions that match the different requirements of each project. Its expertise ensures a seamless user journey, enhancing functionality and engagement across digital platforms.
With a focus on delivering actionable insights, Thinksys empowers organizations to create products that leave lasting positive impressions on their audiences.
Features:
- Comprehensive functional testing: Thinksys ensures software functions as intended by identifying and resolving issues in its core operations. This helps businesses deliver reliable and high-performing applications to their users.
- Automation testing solutions: The platform leverages cutting-edge tools to execute repetitive tests efficiently, saving time and resources.
- Performance testing services: Thinksys evaluates applications under various load conditions to ensure scalability and stability. This ensures that software performs seamlessly, even during peak usage periods.
- Security testing expertise: The team identifies vulnerabilities and safeguards applications against potential threats, ensuring data remains protected.
Services:
- Remote usability testing
- Website usability testing (A/B testing)
- Mobile app usability testing
- Hallway testing
- Expert review
Clients: Excelia, CMIT Solutions, Stack Sports, TRSHealth, and more
Pricing: On request
8. Maze
Maze is a robust platform that offers flexible recruitment options and enables organizations to unlock customer insights and make better product decisions. With an intuitive drag-and-drop builder, users can launch surveys, test prototypes, and gather feedback effortlessly.
Maze seamlessly integrates with popular design and productivity tools, making it easy to connect and collaborate. Analyzing the collected data is simple, with visually rich and customizable reports that provide actionable insights.
Maze also stands out with its ability to support iterative testing throughout the product development cycle. Teams can quickly identify pain points, validate concepts, and refine designs to ensure products align with user expectations.
Features:
- Wireframe testing capabilities: Maze allows teams to test wireframes early in the design process, helping to identify usability issues before development. This ensures a smoother workflow and reduces costly iterations later.
- Interactive prototype testing: The platform enables users to test interactive prototypes, gathering valuable feedback on navigation and user flows. This helps refine designs and align them with user expectations.
- Survey and feedback tools: Maze provides tools to create surveys and gather targeted user insights quickly and efficiently. These insights help teams understand audience preferences and improve product experiences.
- Customizable reporting: Detailed and visually engaging reports make it easy to assess results and identify trends. These reports allow users to make the best decisions based on actionable data.
Services:
- Concept & idea validation
- Wireframe & usability tests
- Content & copy testing
- Live website testing & feedback
Clients: McKinsey & Company, HomeBase, Walmart, NU bank, CloudFlare, Air France-KLM Group
Pricing:
- Starter plan: $99/month
- Organization plan: Request
9. Innowise
Innowise Group provides various usability testing services, enhancing the UX and quality of mobile, web, and desktop applications, websites, and other digital products. Its team of skilled professionals uses innovative tools and methods to conduct thorough usability testing, ensuring optimal usability, accessibility, and other critical factors.
Close collaboration with clients allows Innowise to customize its solutions to address specific usability testing requirements, emphasizing quality, dependability, and customer satisfaction.
Innowise Group also prioritizes a data-driven approach, delivering detailed reports with actionable insights to help clients make informed design improvements. By focusing on real-world user behavior, it ensures digital products align with audience needs and expectations.
Features:
- Comprehensive usability analysis: Innowise conducts in-depth evaluations to identify issues and areas for improvement. These insights help create digital products that are intuitive and user-friendly.
- Cross-device testing: The team ensures applications perform seamlessly on almost any device. This guarantees consistent experiences for users regardless of their platform.
- Accessibility testing services: Innowise evaluates digital products to make sure they meet accessibility standards even for users with disabilities. This approach broadens the audience reach and enhances inclusivity.
- Prototype validation: Early-stage prototypes are tested to gather actionable feedback on navigation, layout, and functionality. This helps refine designs before moving to full-scale development.
Services:
- Web app and website testing
- Mobile app testing
- Desktop app testing
- Enterprise app testing
- IoT testing
- SaaS and cloud testing
- Microservices testing
Clients: IAOP The Global Outsourcing 100, INC 5000, Forbes Technology Council.
Pricing: The testing price is determined by tested software complexity, project duration, the scope of QA activities, QA team composition, level of QA and QC specialists, and cooperation model. It is available upon request.
10. TestingTime
TestingTime is a user testing platform that provides access to numerous individuals for conducting UX and overall website research. You can find test users that meet your requirements, including age, gender, language, and location.
The platform ensures the quality of its pool through AI-based processes and offers an international and diverse participant network in Europe. TestingTime takes care of coordinating appointments, ensuring punctuality, and handling payments, providing peace of mind for your research. In the rare event of no-shows or mismatches, they offer replacements or a refund.
TestingTime also excels in supporting both moderated and unmoderated testing that allow businesses to choose the format that fits their needs. Its interface simplifies the test setup process and for managing participant interactions.
Features:
- Extensive participant pool: TestingTime offers access to countless individuals, ensuring a diverse range of users for research. Participants are carefully vetted to meet specific demographic and study requirements.
- International reach: With a network spanning multiple countries, the platform enables businesses to gather feedback from global audiences. This helps organizations understand cultural differences and tailor products accordingly.
- Streamlined scheduling: TestingTime handles all aspects of coordinating appointments, saving time for research teams. Their system ensures participants show up on time, minimizing delays and disruptions.
- Flexible testing options: The platform supports both moderated and unmoderated testing, adapting to various research needs. This versatility allows businesses to conduct in-depth studies, or quick usability checks as required.
Services:
- User tests
- Interviews
- Focus groups
- Online surveys
- Workshops
- Diary studies
Clients: Asos, Microsoft, Deloitte, Axa, and GiffGaff.
Pricing:Get custom pricing based on requirements
Usability Testing Services: Final Thoughts
UX determines the success of your digital product, and hiring competent experts for usability testing services can help you make it exceptional. Their expertise, knowledge, and ability to extract meaningful insights can guide product decisions, minimize risks, and ultimately deliver products that meet user expectations.
Usability Testing Services FAQs
1. What is usability testing?
Usability testing, as conducted by UX design agencies, refers to techniques used to evaluate how easy it is for people to use digital products, such as websites, apps, or software. It involves observing real users as they interact with the product and collecting their feedback to understand any difficulties they encounter or areas where improvements can be made.
The goal of usability testing is to uncover any usability problems that frustrate or confuse users and find ways to make the product more intuitive, user-friendly, and enjoyable.
2. How much does a usability test cost?
The cost of usability testing depends on various factors, such as the scope of testing, test participants' profiles, test environments and equipment, testing methodology, and usability testing provider. On average, a usability study costs between $12,000 and $18,000.
3. What are the most common usability testing methods?
The most common usability testing methods are:
- Moderated vs. unmoderated
- Remote vs. in-person
- Explorative vs. comparative
4. What are some usability testing benefits?
Some of the most prominent usability testing benefits are the following:
- Understanding users' needs
- Discovering how users interact with your product
- Identifying bugs, errors, and other usability issues and resolving them before the product is launched
- Perfecting product design and functionality for enhanced UX
- Improving user satisfaction
- Saving time and money
- Increasing conversions and engagement
- Gaining competitive advantage
