Usability testing helps identify user needs and expectations, improves user experience (UX), reduces risks and costs, and facilitates product adoption. Using professional usability testing services, specialized experts will provide feedback on your product and targeted audience so that you can make necessary improvements to your product design, functionality, or UX.
This article introduces you to the top ten usability testing services that can collaborate with you on your objectives and requirements.
Table of Contents
1. Global App Testing
Global App Testing is one of the world’s leading on-demand testing providers. The company collaborates with over 80,000 qualified testers (in 190 countries) who use real devices in natural environments. They provide authentic and reliable feedback, allowing businesses to fix bugs before they impact users and deliver high-quality products with minimal testing effort.
The company is the inventor of Testathon, a global community-driven event focusing on software testing and quality assurance. The event takes place in over 50 countries worldwide and brings together testers, developers, and technology enthusiasts to collaborate and improve the quality of software applications.
Services:
- On-demand QA testing
- Usability testing
- Accessibility testing
- Mobile app testing
- Web app testing
- Exploratory testing
- Test case execution
Clients: Facebook, Google, Microsoft, Instagram, Verizon, Craigslist, Evernote, DePop, iHeartMedia, MasterClass, Oath, WhatsApp.
Pricing: Base, Localized, and Enterprise testing plans are available — quote on request.
2. UserTesting
UserTesting is a leading provider of usability testing services known for its remote user testing approach. They offer moderated and unmoderated tests, with a diverse panel of pre-screened participants to target specific demographics. The platform provides video recordings, metrics, and analytics for deeper insights into user behavior. Their user-friendly platform and integrations with other tools make usability testing efficient and seamless.
Services:
- Design testing
- Digital product testing (websites, web, and mobile apps)
- Executives
- Marketing testing
- Product and design testing
- UX testing
Clients: Alaska Airlines, Canva, Hello Fresh, HP, Sony, Volvo, GoDaddy, and Subway.
Pricing: Essential, Advanced, and Ultimate testing plans are available — price aton request.
3. Trymata
Trymata, formerly known as TryMyUI, is a comprehensive remote usability testing platform that conducted over one million usability tests starting in 2015. The platform supports moderated and unmoderated studies, allowing testing across various devices and providing first-impression feedback. Trymata also offers user recruitment services, enabling targeted testing with specific demographics through demographic filtering and custom screener questions.
Services:
- Moderated and unmoderated studies
- Desktop, Android, and iOS testing
- Websites, mobile apps, prototypes testing
- First impressions testing
Clients: British Airways, Amazon, NBC, Priceline.com, and Bose.
Pricing:
- Team plan: $399/month
- Enterprise plan: $1,667/month
- Unlimited plan: $3,333/month
- Agency plan: Price available on request.
4. UserZoom
UserZoom is a powerful usability testing platform that helps organizations make informed design decisions by testing their digital products with real users. With remote moderated and unmoderated testing options, UserZoom allows businesses to identify problems, discover opportunities, and understand user needs throughout the product development lifecycle. By providing accessible online testing, in-the-moment feedback, and comprehensive insights, this usability testing platform delivers exceptional digital experiences and improves product quality.
Services:
- Mobile app testing
- Web app testing
- Design testing
- UX testing
Clients: Google, Aetna, Square, ING, CapitalOne, Santander, Microsoft, Kimberly-Clark, Shopify, PayPal, and Mayo Clinic.
Pricing: Quick Start and Enterprise plans are available — the price atupon request.
5. UsabilityHub
UsabilityHub is a remote user research platform that empowers designers to make informed design decisions by validating them with real users. Their services include five-second testing, card sorting, first-click testing, design surveys, and preference testing. With an integrated panel of 530k+ participants in over 100 countries, UsabilityHub allows for worldwide quick and affordable participant recruitment. The platform provides 35+ demographic options and offers free demographic targeting.
Services:
- Audience split testing
- Funnel analysis
- Open text analysis
- Design survey
- First click tests
- Preference tests
- Five-second tests.
Clients: Amazon, Google, TaskRabbit, Airtable, Box, GoDaddy, and Asana.
Pricing:
- Free plan available
- Basic plan: $89/month
- Pro plan: $199/month
- Enterprise plan: Price available on request
6. Userlytics
Userlytics is an advanced UX and usability testing platform that offers a range of tools and a panel of nearly two million participants to gather qualitative and quantitative insights for improving the UX design process. Their professional team provides comprehensive support, including test planning, live conversation moderation, and detailed reports with insights and recommendations. By leveraging their senior consultants, organizations can expand their testing capabilities and gain valuable insights to optimize UX and ROI.
Services:
- Website usability testing
- Mobile app testing
- VR testing
- Moderated and unmoderated testing
- Prototype testing
- Accessibility testing
- Multi-channel testing
Clients: Google, Microsoft, Coca-Cola, Canon, Dunkin, Logitech, Clarks, Loreal, Nesspreso, Shiseido, Trivago, The Washington Post, and many others.
Pricing:
- Enterprise pricing calculator
- DIY plans: Premium ($499/month) and Advanced ($999/month)
- Custom plan: Price available on request.
7. Thinksys
Thinksys “helps you deliver better first impressions.”. Their innovative and highly qualified team of QA professionals improves your UX strategy, removing the possibility of negative user feedback and dissatisfaction. Using efficient usability testing methods, they test all details of your digital products —- from design to features —- identifying issues that could damage user satisfaction.
Services:
- Remote usability testing
- Website usability testing (A/B testing)
- Mobile app usability testing
- Hallway testing
- Expert review
Clients: Shutterstock, Nowvel, ProActive, Just Pharma, Corbis, and Bond University.
Pricing: Available upon request.
8. Maze
Maze is a robust platform that offers flexible recruitment options and enables organizations to unlock customer insights and make better product decisions. With an intuitive drag-and-drop builder, users can launch surveys, test prototypes, and gather feedback effortlessly. Maze seamlessly integrates with popular design and productivity tools, making it easy to connect and collaborate. Analyzing the collected data is simple, with visually rich and customizable reports that provide actionable insights.
Services:
- Concept & idea validation
- Wireframe & usability tests
- Content & copy testing
- Live website testing & feedback
Clients: McKinsey & Company, IBM, CloudFflare, Uber, Logitech, Vanguard, Air France-KLM Group, Pipedrive, and Braze.
Pricing:
- Free plan available
- Professional plan: $75/month
- Organization plan: Price available at request
9. Innowise
Innowise Group provides various usability testing services, enhancing the UX and quality of mobile, web, and desktop applications, websites, and other digital products. Their team of skilled professionals uses innovative tools and methods to conduct thorough usability testing, ensuring optimal usability, accessibility, and other critical factors. Close collaboration with clients allows them to customize their solutions to address specific usability testing requirements, emphasizing quality, dependability, and customer satisfaction.
Services:
- Web app and website testing
- Mobile app testing
- Desktop app testing
- Enterprise app testing
- IoT testing
- SaaS and cloud testing
- Microservices testing
Clients: IAOP The Global Outsourcing 100, INC 5000, Forbes Technology Council.
Pricing: The testing price is determined by tested software complexity, project duration, the scope of QA activities, QA team composition, level of QA and QC specialists, and cooperation model, and it is available upon request.
10. TestingTime
TestingTime is a user testing platform that provides access to over 800,000 individuals for conducting UX and overall website research. You can find test users that meet your requirements, including age, gender, language, and location. The platform ensures the quality of its pool through AI-based processes and offers an international and diverse participant network in Europe. TestingTime takes care of coordinating appointments, ensuring punctuality, and handling payments, providing peace of mind for your research. In the rare event of no-shows or mismatches, they offer replacements or a refund.
Services:
- User tests
- Interviews
- Focus groups
- Online surveys
- Workshops
- Diary studies
Clients: Asos, Microsoft, Deloitte, Axa, and GiffGaff.
Pricing: Get custom pricing based on requirements
Usability Testing Services: Final Thoughts
UX determines the success of your digital product, and hiring competent experts for usability testing services can help you make it exceptional. Their expertise, knowledge, and ability to extract meaningful insights can guide product decisions, minimize risks, and ultimately deliver products that meet user expectations.
Usability Testing Services FAQs
1. What is usability testing?
Usability testing, as conducted by UX design agencies, refers to techniques used to evaluate how easy it is for people to use digital products, such as websites, apps, or software. It involves observing real users as they interact with the product and collecting their feedback to understand any difficulties they encounter or areas where improvements can be made.
By conducting usability testing, developers and designers gain valuable insights into how users interact with the product rather than relying solely on assumptions or internal perspectives. The goal of usability testing is to uncover any usability problems that frustrate or confuse users and find ways to make the product more intuitive, user-friendly, and enjoyable.
2. How much does a usability test cost?
The cost of usability testing depends on various factors, such as the scope of testing, test participants' profiles, test environments and equipment, testing methodology, and usability testing provider. On average, a usability study costs between $12,000 and $18,000.
3. What are the most common usability testing methods?
The most common usability testing methods are:
- Moderated vs. unmoderated
- Remote vs. in-person
- Explorative vs. comparative
4. What are some usability testing benefits?
Some of the most prominent usability testing benefits are the following:
- Understanding users' needs.
- Discovering how users interact with your product.
- Identifying bugs, errors, and other usability issues and resolving them before the product is launched.
- Perfecting product design and functionality for enhanced UX.
- Improving user satisfaction.
- Saving time and money.
- Increasing conversions and engagement.
- Gaining competitive advantage.
