Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
TurnKey Resources has professional staff to help with general administrative task or a specific skill set for niche and specialty programs, we have you covered...
Top Services:
- BPO
- Location
- Lewes, Delaware
- Number of Employees
- 100 - 249
Blumot provides solutions to private and public organizations to multiple countries and industries...
Top Services:
- BPO
- Location
- Wilmington, Delaware
- Number of Employees
- Under 49
AS BPO Solutions Provides all range of telesales, customer care, research and development, and software development services to corporations including banking, telecommunications, transportation, energy, and retail...
Top Services:
- BPO
- Location
- Lewes, Delaware
- Number of Employees
- Under 49
We're committed to providing multiemployer clients and their members with tailored solutions, superior customer experiences, and local personalized services...
Top Services:
- BPO
- Location
- Tampa, Florida
- Number of Employees
- 1000 & Up
We launched Performance Dynamics in 2001, with the goal of becoming an insourcing company for tasks that are repetitive within organizations...
Top Services:
- BPO
- Location
- Chicago, Illinois
- Number of Employees
- 1000 & Up
At Convuent, we understand that reviews and mentions can make or break a business. That's why we offer a suite of tools designed to help you get more customer reviews, showcase your best ones, and mitigate any negative ones already out there...
Top Services:
- BPO
- Location
- San Clemente, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $199/hr
- Minimal Budget
- $1,000 - $10,000
Grazia Consulting, the future of hiring and recruitment, delivers cloud-based talent intelligence solution. Our innovative AI-powered platform is designed to revolutionize the way companies find and hire top talent. Our cutting-edge technology, combined with a team of experienced recruiters, ensures that...
Top Services:
- BPO
- Location
- London, United Kingdom
- Number of Employees
- 50 - 99
- Minimal Budget
- $1,000 - $10,000
A purpose-built and performance-driven organisation, NTT Business Process Outsourcing provides end-to-end solutions that support the whole customer journey and lifecycle. To make the linked future possible, we are here. We identify ways that technology can have a positive influence via the work we conduct...
Top Services:
- BPO
- Location
- Toronto, Canada
- Number of Employees
- 1000 & Up
ALL STAR BPO LLC is a call center situated in Palatine, IL that provides call center services such as inbound and outbound sales, as well as DIGITAL MARKETING SERVICES such as tech support, admin assistance, web development, SEO, PPC, Android apps, web applications, and much more...
Top Services:
- BPO
- Location
- Murrysville, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
Clerk-Tech is involved in off-shore recruiting and outsourcing, where we assist businesses in employing highly qualified full-time employees for a fraction of the cost of hiring the same talent in North America. You can hire individuals for positions in Sales, Marketing, Accounting, Administration, and...
Top Services:
- BPO
- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
BellMedex is the nation's most highly rated revenue cycle management company. Our customers enjoy superior communication, rapid response times, best-in-class claims management, and exceptional claim follow-up and denial management...
Top Services:
- BPO
- Location
- Seattle, Washington
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Our "SECRET SAUCE" is the combination of effective and qualified labor with the best telecom solution, flexible dialing platform and data reporting that fits your specific needs...
Top Services:
- BPO
- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
NewTech RCM Solutions is a leading healthcare outsourcing service provider offering comprehensive revenue cycle management solutions and other customized services to healthcare providers throughout Nashville, TN and beyond. Our team of experts has years of experience in Durable Medical Equipment DME billing...
Top Services:
- BPO
- Location
- Gallatin, Tennessee
- Number of Employees
- Under 49
- Average Hourly Rate
- $20/hr
- Minimal Budget
- Under $1,000
The Virtual Assistant Team provides expert Virtual Assistant Services that encompass consultations and professional recruitment assistance. We're dedicated to helping you find the perfect Virtual Assistant someone who aligns with your business, resonates with your personality, and fulfills your distinct...
Top Services:
- BPO
- Location
- Brisbane, Australia
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Global Agility Solutions offers comprehensive onshore, offshore and hybrid Business Process Outsourcing (BPO) services and solutions focused on automating and advancing repeatable business operations that impact bottom line revenue. Committed to continuous process improvement, industry-leading technology and...
Top Services:
- BPO
- Location
- Austin, Texas
- Number of Employees
- 500 - 999
The Medical Billing Solution for Fluid, Maximized & Profitable Practices...
Top Services:
- BPO
- Location
- Wheeling, West Virginia
- Number of Employees
- Under 49
We are a dedicated team committed to providing our clients with a fully transparent end-to-end solution. Elevate your revenue cycle with our efficient services, available at rates as competitive as 3.99% of the collection. Our dedicated team is driven by the objective of delivering a comprehensive end-to-end...
Top Services:
- BPO
- Location
- Columbia Heights, Minnesota
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $1/hr
- Minimal Budget
- Under $1,000
Gamifica Group revolutionizes employee engagement through innovative gamification techniques, coaching strategies, and dynamic workshops like Lego Serious Play. With a mission to make workplaces more enjoyable and productive, Gamifica Group blends professional development with fun, ensuring teams thrive in...
Top Services:
- BPO
- Location
- Rosario, Argentina
- Number of Employees
- Under 49
Medcare MSO is a healthcare revenue cycle management (RCM) company dedicated to enhancing the financial performance of healthcare organizations. Through the implementation of best practices and cutting-edge technology tools, we streamline processes, boost revenue, and expedite reimbursement cycles, ultimately...
Top Services:
- BPO
- Location
- Santa Fe, New Mexico
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Blitz Medical Billing (BMB) is a locally-owned and operated medical billing company based in Frisco, Texas, offering personalized billing services to emergency medicine practices across the United States. Specializing in emergency medicine billing, it has grown from its roots as the specialty biller for a...
Top Services:
- BPO
- Location
- Frisco, Texas
- Number of Employees
- Under 49
Mobius is revolutionizing the data journey to address real-time business challenges and drive excellence, leveraging the capabilities of artificial intelligence, machine learning, and intelligent automation...
Top Services:
- BPO
- Location
- New York City, New York
- Number of Employees
- 1000 & Up
BPO Nextdoor offers professional and cost-effective business process outsourcing services worldwide. As a division of Edvantis Group, with over 18 years of experience, BPO Nextdoor provides flexible cooperation models tailored to each client's needs. With expertise in 15 European languages, BPO Nextdoor...
Top Services:
- BPO
- Location
- Lviv, Ukraine
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Boutique Outsource Solutions (BOS) offers personalized business process outsourcing (BPO) services, including human capital and IT infrastructure management. Emphasizing integration and commitment, BOS ensures that outsourced staff seamlessly become integral parts of clients' organizations, fostering...
Top Services:
- BPO
- Location
- Pasig, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Certified Healthcare Billing is a premier medical billing company based in California. We specialize in providing comprehensive billing services tailored to the healthcare industry. Our expertise ensures efficient, accurate, and compliant billing solutions for healthcare providers...
Top Services:
- BPO
- Location
- Los Angeles, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
MediBillMD provides medical billing, coding, and revenue cycle management services to healthcare providers. MediBillMD values are reflected in our dedication to delivering the most efficient solutions for medical billing and revenue cycle management...
Top Services:
- BPO
- Location
- Dallas, Texas
- Number of Employees
- 100 - 249
OptimumSource is a business process outsourcing (BPO) agency dedicated to enhancing business performance worldwide. The agency specializes in BPO, knowledge process outsourcing (KPO), and information technology outsourcing (ITO). The agency offers tailored accounting, IT development, research, telesales, and...
Top Services:
- BPO
- Location
- Pasig, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Reps Direct, a business process outsourcing (BPO) agency, specializes in providing highly skilled remote staff to support the growth and efficiency of businesses. By offering dedicated representatives fluent in multiple languages and equipped to handle diverse roles from customer service to tech support, Reps...
Top Services:
- BPO
- Location
- Las Vegas, Nevada
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Climbia BPO offers innovative and scalable business process outsourcing (BPO) solutions that enhance growth and revenue. With a human-focused approach and over five years of experience, Climbia BPO delivers exceptional email support, data entry, call center outsourcing, and eCommerce support services. Based...
Top Services:
- BPO
- Location
- Durrës, Albania
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Apex America is a leading business process outsourcing (BPO) contact center dedicated to transforming customer experience (CX) indicators. Utilizing market-leading technology and a team of experts, Apex America designs and manages efficient interactions, adapting to the ever-changing market to meet clients'...
Top Services:
- BPO
- Location
- Córdoba, Argentina
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $199/hr
- Minimal Budget
- $10,000 - $25,000
GlowTouch specializes in customer service outsourcing, helping clients improve retention and enhance brand loyalty through first-contact issue resolution. Its agents become experts on the client's business, turning customer care into a revenue center while its technical talent supports in-house information...
Top Services:
- BPO
- Location
- Louisville, Kentucky
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $50,000 & Up
IBN Technologies provides tailored business process outsourcing (BPO) services to drive financial efficiency and growth. With expertise in finance and accounting, information technology (IT) services, and automation, IBN Technologies helps businesses streamline operations, reduce costs, and gain real-time...
Top Services:
- BPO
- Location
- Miami, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
PRWTech delivers comprehensive business process outsourcing (BPO) services, including document processing, facilities management, and clerical support for government and private companies. With over three decades of experience, PRWTech provides cost-effective solutions that promote customer loyalty and...
Top Services:
- BPO
- Location
- Philadelphia, Pennsylvania
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Pacific Global, a business process outsourcing (BPO) firm, specializes in transforming revenue cycle management for healthcare providers. With technology-enabled services and analytics-driven solutions, Pacific Global enhances operational efficiency, maximizes revenue, and improves patient and physician...
Top Services:
- BPO
- Location
- Hackensack, New Jersey
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
AssisTT, a subsidiary of Türk Telekom since 2007, excels in integrating advanced technologies to create industry-specific solutions and exceptional end-to-end customer experiences. With 16,000 professionals handling 160 million calls annually, AssisTT serves diverse sectors, including finance, public...
Top Services:
- BPO
- Location
- Istanbul, Turkey
- Number of Employees
- Under 49
Synapsis Smart Outsourcing leverages 20 years of experience to help organizations achieve business objectives through technology-driven outsourcing services. Synapsis offers a blend of creativity and automation to optimize processes and identify growth opportunities. Leveraging interactive voice response...
Top Services:
- BPO
- Location
- Montevideo, Uruguay
- Number of Employees
- 500 - 999
- Minimal Budget
- $1,000 - $10,000
Covalen has been providing outsourced and managed service solutions for over 20 years, specializing in insurance, banking, and pensions. This extensive experience ensures a strong focus on data security, GDPR compliance, and adherence to the consumer protection code. Leveraging this expertise, Covalen assists...
Top Services:
- BPO
- Location
- Dublin, Ireland
- Number of Employees
- 1000 & Up
Global Hola is a virtual talent outsourcing agency dedicated to helping small businesses find exceptional professionals from around the globe. With one of our virtual assistants or talents on your team, you can focus more on big-picture projects while we handle remote tasks...
Top Services:
- BPO
- Location
- Gallatin, Tennessee
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
BackOffice Pro, a leader in backoffice outsourcing, enables businesses to escalate their growth. We handle non-essential parts of your operation, allowing you to focus on your core competencies...
Top Services:
- BPO
- Location
- Princeton, New Jersey
- Number of Employees
- 100 - 249
Ascend BPO is a comprehensive solutions provider, offering a diverse range of services from healthcare BPO to cutting-edge IT solutions. Our portfolio includes database management, business intelligence, and robust application development for desktop, web, and mobile platforms...
Top Services:
- BPO
- Location
- Princeton, New Jersey
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Simpro Solutions is a global BPO leader delivering exceptional call center and business process solutions. Our Opti-Shore model combines onshore, offshore, and hybrid approaches to craft cost-effective strategies tailored to your unique business needs...
Top Services:
- BPO
- Location
- Toronto, Canada
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Smiles On Demand isn't your typical outsourcing company. We believe in the power of happy people driving happy results. That's why we go beyond just assembling a team; we build a supportive, efficient, and results-oriented force that directly impacts your bottom line...
Top Services:
- BPO
- Location
- Guihulngan City, Philippines
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
Crystalised Outsprint delivers cutting-edge digital solutions tailored to modern business needs. Focused on secure infrastructure and human-centered design, the firm ensures seamless integration of technologies like artificial intelligence (AI), blockchain, and big data. Crystalised Outsprint's agile team...
Top Services:
- BPO
- Location
- Lusaka, Zambia
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
Kudo Support offers comprehensive business process outsourcing (BPO) services, handling thousands of customer contacts daily across various channels, including chat, email, and voice. The firm provides all-day support with a focus on security and reliability. Kudo Support's services range from technical...
Top Services:
- BPO
- Location
- Lapu-Lapu City, Philippines
- Number of Employees
- 100 - 249
PrognoCIS, a division of Harris Computer has been in the electronic medical record market for over 22 years...
Top Services:
- BPO
- Location
- Niagara Falls, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $280/hr
Techno Global Team (TGT) helps businesses overcome talent shortages by building and managing professional offshore teams. Since 2011, the firm has connected companies with skilled professionals to enhance efficiency and reduce costs. Catering to industries like information technology (IT), eCommerce, and...
Top Services:
- BPO
- Location
- Taguig, Philippines
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
PrimeSync Solutions is a business process outsourcing (BPO) firm that helps businesses reduce costs, scale efficiently, and deliver exceptional customer experiences. Providing top-tier talent and cutting-edge technology, the firm empowers companies to overcome operational challenges while maintaining quality...
Top Services:
- BPO
- Location
- Columbus, Ohio
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
247 Secretary offers comprehensive offshore workforce solutions tailored to diverse business needs. Offering customer care, tech support, and back office outsourcing solutions, 247 Secretary ensures seamless service delivery with its highly skilled teams in the Philippines. With 24/7 availability and a...
Top Services:
- BPO
- Location
- Ocala, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
SRG Asia Pacific specializes in business process outsourcing (BPO), offering comprehensive contact center operations, IT and data management, and customer interaction services. Since 1996, the firm has emphasized building lasting relationships with clients and their customers, ensuring a customer-centric...
Top Services:
- BPO
- Location
- Kuala Lumpur, Malaysia
- Number of Employees
- 500 - 999
- Minimal Budget
- $10,000 - $25,000
Line One Contact Centres offers tailored Canadian contact center solutions to reduce costs and enhance customer satisfaction. The firm provides 24/7 multi-channel support, including call answering, service desk, and social media management, customized to fit various business needs. Catering to the healthcare...
Top Services:
- BPO
- Location
- Calgary, Canada
- Number of Employees
- 500 - 999
- Minimal Budget
- $1,000 - $10,000
Pyramids Global provides comprehensive medical billing solutions designed to optimize revenue and reduce errors in healthcare practices. By outsourcing medical billing to the firm, clients benefit from cost-effective operations, enhanced revenue cycle management, and adherence to industry regulations. The...
Top Services:
- BPO
- Location
- Austin, Texas
- Number of Employees
- 100 - 249
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4 Frequently Asked Questions About BPO Companies
How much do BPO providers charge for their services?
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
- An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
- $8 to $15 offshore
- $20 to $30 nearshore
- $40 to $60+ onshore
- Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
- Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
- Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
- Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
- SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
- IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
- Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
- Bringing in temporary agents
- Moving staff from quieter channels to busier ones
- Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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