Voice Contact Center
We create a positive customer experience.
Równoległa 4A, Warsaw, 02-235, Polandhttps://oex-vcc.com
Voice Contact Center Overview
- Number of Employees
- 1000 & Up
- Minimal Budget
- $1,000 - $10,000
- Average Hourly Rate
- Inquire
- Year Founded
- 2009
Our success lies in our commitment to innovation, exemplified by our development of cutting-edge technological solutions designed to streamline customer service operations. Among these innovations are Primebot, an intelligent conversation voicebot capable of conducting nonlinear dialogues over both phone and chat channels, and Boromir, an award-winning analytical tool crafted for the analysis, monitoring, and optimization of agent workflows and contact center operations.
With a track record of excellence and esteemed partnerships with industry giants such as Affidea, Allegro, Rossmann, and Volvo, we bring a wealth of experience and innovation to every project we undertake. Our 2023 results speak volumes, with 85 successful contact center projects completed, 9 million phone conversations handled, 1.5 million voicebot conversations facilitated by Primebot, along with 3 million emails processed and 3.5 million back-office tasks efficiently managed. Partner with us to streamline your operations and elevate your customer service capabilities.
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Voice Contact Center Services
AI Expertise
- Chatbot Solution
- Cognitive Computing AI
- Generative AI
- Robotics Process Automation
BPO Expertise
- Back Office Outsourcing
- Data Entry
- Document Digitization
- Marketing
Back Office Outsourcing Expertise
- Catalog Management
- Claims Processing
- Document Verification
- Virtual Assistant
Call Center Expertise
- Appointment Setting
- B2B
- Inbound
- Outbound
- Survey Services
- Telemarketing
- Virtual Receptionist
Phone Answering Services Expertise
- After-Hours
- Plumbers
- Property Management
- Taxi
Industries
- Retail
- Automotive
- Beauty
- Manufacturing
- Public Safety
- Consumer Goods
Client Types
- Enterprise / Corporate
- Medium Businesses