Voice Contact Center Overview

Number of Employees
1000 & Up
Minimal Budget
$1,000 - $10,000
Average Hourly Rate
Year Founded
As a leading provider of contact center services, we pride ourselves on our ability to deliver exceptional multichannel and multilingual customer support solutions. With five operational centers strategically situated in key Polish cities and boasting 15 years of industry expertise, our team of 1700 skilled agents is dedicated to meeting the diverse needs of nearly 100 clients spanning a wide array of sectors, including e-commerce, retail, healthcare, finance, insurance, automotive, energy, and telecommunications.

Our success lies in our commitment to innovation, exemplified by our development of cutting-edge technological solutions designed to streamline customer service operations. Among these innovations are Primebot, an intelligent conversation voicebot capable of conducting nonlinear dialogues over both phone and chat channels, and Boromir, an award-winning analytical tool crafted for the analysis, monitoring, and optimization of agent workflows and contact center operations.

With a track record of excellence and esteemed partnerships with industry giants such as Affidea, Allegro, Rossmann, and Volvo, we bring a wealth of experience and innovation to every project we undertake. Our 2023 results speak volumes, with 85 successful contact center projects completed, 9 million phone conversations handled, 1.5 million voicebot conversations facilitated by Primebot, along with 3 million emails processed and 3.5 million back-office tasks efficiently managed. Partner with us to streamline your operations and elevate your customer service capabilities. 
Równoległa 4A, Warsaw, 02-235, Poland
Other Locations
Krakowskie Przedmieście 34, Lublin, 20-002, Poland
Stanisława Leszczyńskiego 60, Lublin, 20-400, Poland
Al. Tadeusza Rejtana 20, Rzeszów, 35-326, Poland
Żeligowskiego 3/5, Łódź, 90-752, Poland

Areas of Expertise

  • AI Expertise
  • BPO Expertise
  • Back Office Outsourcing Expertise
  • Call Center Expertise
  • Phone Answering Services Expertise
AI Expertise
AI Expertise
  • Chatbot Solution
  • Cognitive Computing AI
  • Customer Service AI
  • Generative AI
  • Robotics Process Automation
BPO Expertise
BPO Expertise
  • Back Office Outsourcing
  • Data Entry
  • Document Digitization
  • Marketing
Back Office Outsourcing Expertise
Back Office Outsourcing Expertise
  • Catalog Management
  • Claims Processing
  • Document Verification
  • Virtual Assistant
Call Center Expertise
Call Center Expertise
  • Appointment Setting
  • B2B
  • Inbound
  • Outbound
  • Survey Services
  • Telemarketing
  • Virtual Receptionist
Phone Answering Services Expertise
Phone Answering Services Expertise
  • After-Hours
  • Plumbers
  • Property Management
  • Taxi
  • Veterinary


  • Retail
  • Automotive
  • Beauty
  • Manufacturing
  • Public Safety
  • Consumer Goods

Client Types

  • Enterprise / Corporate
  • Medium Businesses

Voice Contact Center Clients

  • Rossmann
  • CircleK
  • L'Oreal
  • Generali
  • Volvo
  • Allegro
  • Affidea
  • PZU