Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
In business since 1979, Tel-Us Call Center offers a variety of inbound call center services customized to suit the needs of its clients. Our well-trained staff of bilingual agents is available 24/7/365...
Top Services:
- Call Centers
- BPO
- Location
- Los Angeles, California
- Number of Employees
- Under 49
DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. With expertise in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, DASH is an organization that understands the importance of a true partnership approach...
Top Services:
- Call Centers
- BPO
- Location
- Orlando, Florida
- Number of Employees
- Under 49
FLINK Business Solutions is an outsourcing company specialized in back-office operations for insurance providers. We serve Insurance Carriers, MGAs, Brokers, & wholesale brokers. We’ve founded FLINK as an answer to the globally growing business demand for outsourcing and to provide business solutions to...
Top Services:
- Call Centers
- BPO
- Location
- Santa Ana, California
- Number of Employees
- Under 49
GlobalityNet helps small and midsize companies reduce costs and thrive through supply chain and operations consultancy or through our outsourcing services. While based in Pasadena, CA, we have teams in the U.S. and globally to help you with your projects...
Top Services:
- Phone Answering Services
- BPO
- Location
- Pasadena, California
- Number of Employees
- Under 49
Talents and Skills Africa Consulting LL is a full-service staffing and outsourcing agency with business presence in major part of West Africa. We help leading companies and global organizations to open offices in Africa or form and manage their remote teams so they can better focus of their core. We are an HR...
Top Services:
- HR Outsourcing
- BPO
- Location
- Lagos, Nigeria
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
Market Probe International is a well-established research and insights company offering our clients data collection and analytics across a wide breadth of consumer and B2B categories. Our 50+ years of experience assure our clients of quality insights...
Top Services:
- Market Research
- BPO
- Location
- New York City, New York
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
Cube Accounting Solutions bookkeeping firm based in Newport Beach is one of the most preferred outsourced end-to-end bookkeeping service providers...
Top Services:
- Accounting
- BPO
- Location
- Newport Beach, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients...
Top Services:
- Call Centers
- BPO
- Location
- Atlanta, Georgia
- Number of Employees
- 100 - 249
A leading customer experience organisation, operating across the Pacific, Asia and North America. Probe design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses...
Top Services:
- Customer Support
- BPO
- Location
- Melbourne, Australia
- Number of Employees
- 1000 & Up
BD Services is a UK based call centre company who aim to bring the call centre industry back to the UK. With over 25 years of experience in the industry, we are able offer expert advice and marketing strategies to help you grow your company...
Top Services:
- Call Centers
- BPO
- Location
- Birmingham, United Kingdom
- Number of Employees
- Under 49
Discover a new dimension of HR excellence with Catalina Consultants. Our innovative and tailored HR solutions empower your workforce, foster exceptional leadership, optimize performance and create a dynamic workplace culture...
Top Services:
- HR Outsourcing
- BPO
- Location
- Sydney, Australia
- Number of Employees
- Under 49
TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business...
Top Services:
- Call Centers
- BPO
- Location
- Austin, Texas
- Number of Employees
- 1000 & Up
Gatestone has been providing international award winning Customer Contact Center solutions and Business Process Outsourcing (BPO) services to a variety of markets since 1978...
Top Services:
- Call Centers
- BPO
- Location
- Toronto, Canada
- Number of Employees
- 1000 & Up
Phil Labor is a leading Business Process Outsourcing (BPO) company that provides dedicated remote staff and offshore staffing service. We specialize in providing staff of the highest quality who will continue to exceed your expectations. You wont find a group of people who understand business owners needs and...
Top Services:
- HR Outsourcing
- BPO
- Location
- Angeles, Philippines
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Unity4 launched in Australia in 2000, and the underpinning technology RapportCMS was released to market as a stand-alone offering and is sold under license by Optus...
Top Services:
- Call Centers
- BPO
- Location
- Surry Hills, Australia
- Number of Employees
- 1000 & Up
Your Business, Our Solutions, Further Together...
Top Services:
- Call Centers
- BPO
- Location
- Glasgow, United Kingdom
- Number of Employees
- 1000 & Up
We partner with you to create a competitive advantage, turning information into knowledge...
Top Services:
- Managed Services
- BPO
- Location
- Fairfield, New Jersey
- Number of Employees
- 500 - 999
The NorthStar WMS is a modular, configurable and flexible warehouse management system...
Top Services:
- Business Consulting
- BPO
- Location
- St. Paul, Minnesota
- Number of Employees
- Under 49
At every stage of the client experience, helpful customer care is essential. Consumer behavior and business margins are directly influenced by effective communication. Our friendly representatives at GGA are aware of how crucial it is to represent your company in a professional manner...
Top Services:
- Call Centers
- BPO
- Location
- Tijuana, Mexico
- Number of Employees
- 500 - 999
Touch To is an Austin-based development and design consultancy, providing innovative solutions to technically challenging initiatives for enterprises, SMBs, startups, and nonprofits. With expertise in UX/UI design, full-stack web and mobile development, interactive installations, hardware/software...
Top Services:
- Software Development
- BPO
- Location
- Austin, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $149/hr
- Minimal Budget
- $10,000 - $25,000
iWorker is more than just a platform for finding virtual assistants; it's a social enterprise dedicated to transforming lives. By hiring through the agency, clients gain access to talented bilingual virtual assistants and contribute to supporting individuals from countries in crisis, such as Venezuela, where...
Top Services:
- Call Centers
- BPO
- Location
- Dover, Delaware
- Number of Employees
- Under 49
DAK IT HUB GROUP is a leading digital publisher that provides sales, lead generation & customer care services to our clients. We realize that single-channel cannot provide you with desired results. To ensure consistent quality and complete coverage, we utilize a multi-channel approach...
Top Services:
- Digital Marketing
- BPO
- Location
- Los Angeles, California
- Number of Employees
- Under 49
LM Companion is a legal marketing agency providing comprehensive legal directory and legal award submission services, with a powerful, free search platform to help you discover the latest tenders from prospective clients, stay up to date on awards, conferences and events relevant to your practice...
Top Services:
- Business Consulting
- BPO
- Location
- London, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
Grupo Noa International is a leading multilingual call center outsourcing agency enhancing business efficiency and global market expansion. With a focus on optimizing business operations and reducing costs, the agency offers tailored solutions that empower businesses to expand their reach and enhance customer...
Top Services:
- Call Centers
- BPO
- Location
- Miami, Florida
- Number of Employees
- 100 - 249
@Liveconx, a contact center outsourcing firm based in Cornwall, Canada, has been an industry leader since 1983. The firm offers inbound and outbound call center services, delivering value-added solutions across various communication channels. @Liveconx specializes in serving diverse sectors, including health...
Top Services:
- Call Centers
- BPO
- Location
- Cornwall, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
At Professional Communications Messaging Service, Inc. (PCMSI), we pride ourselves on being the knowledgeable, courteous voice that reliably answers your phone and so much more. With over 55 years of experience, we have established ourselves as a leading provider of high-quality, custom professional answering...
Top Services:
- Phone Answering Services
- BPO
- Location
- Erie, Pennsylvania
- Number of Employees
- Under 49
WC Call Center excels in business-to-business (B2B) appointment setting and telemarketing, focusing on generating high-quality appointments with C-level executives. Its experienced professionals ensure each appointment meets rigorous qualification standards and drives new sales opportunities. The firm acts as...
Top Services:
- Call Centers
- BPO
- Location
- Modesto, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Redial BPO delivers top-tier business process outsourcing (BPO) solutions focused on cost reduction and cultural alignment. Established in 2017, the firm operates across four locations in Mexico and South Africa, offering significant savings and advanced technology. Its nearshore and offshore services provide...
Top Services:
- Call Centers
- BPO
- Location
- San Diego, California
- Number of Employees
- 500 - 999
- Minimal Budget
- $50,000 & Up
Clinic Answer offers professional call answering and diary management services tailored to healthcare clinics. Its UK-based medical physician assistants handle every call with care, allowing practitioners to focus on patient care without the distraction of missed calls or appointment scheduling. Clinic Answer...
Top Services:
- Phone Answering Services
- BPO
- Location
- Glasgow, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
Hire globally, stress-free, with a reliable Virtual Assistant for just $10/hour no contracts, no setup fees, no hassle. Pixel Buddys dedicated Virtual Buddies take care of time-consuming tasks so you can focus on growing your business and enjoying life.Trust your buddy to have your back!...
Top Services:
- HR Outsourcing
- BPO
- Location
- Pueblo, Colorado
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
A minority-owned BPO company specializing in customer service, sales, and recruitment process outsourcing. Leveraging award-winning innovations in training and coaching, the agency delivers exceptional customer experiences while boosting satisfaction, loyalty, and operational efficiency...
Top Services:
- Call Centers
- BPO
- Location
- Thousand Oaks, California
- Number of Employees
- 500 - 999
- Minimal Budget
- $1,000 - $10,000
A nearshore contact center in Tijuana, Mexico, specializing in cost-effective, bilingual customer support. With a dedicated team of experts, the agency enhances customer interactions and boosts operational efficiency for businesses of all sizes...
Top Services:
- Call Centers
- BPO
- Location
- Tijuana, Mexico
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
Beam creates generative AI agents that automate repetitive tasks, boost productivity, and empower teams to focus on strategic work. Seamlessly integrating with business applications, our AI-driven solutions enhance efficiency across Product, Sales, Marketing, HR, and beyond...
Top Services:
- AI Development
- BPO
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
We provides top-class offshore SEO virtual assistants. Hire individually or build your SEO team to be your industry's organic leader. When you need SEO support to assist with your businesss organic growth, our SEO VAs are available on an hourly, part-time, full-time, project-based, or monthly basis...
Top Services:
- SEO
- BPO
- Location
- Santa Fe, New Mexico
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
Tasks Expert provides highly skilled virtual assistants for businesses worldwide, offering administrative, marketing, bookkeeping, website development, and customer support services tailored to business needs...
Top Services:
- Customer Support
- BPO
- Location
- Kansas City, Missouri
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $1,000 - $10,000
ScionisRCM delivers End-to-End Revenue Cycle Management solutions for Physicians, Hospitals, Medical Practices, Specialty groups and MSO's across the U.S. We specialize in accurate medical coding, denial preventions, and clean claim submission to help practices increase collections while reducing admirative...
Top Services:
- Business Consulting
- BPO
- Location
- Fort Worth, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
Technoheight is a fast-growing global BPM service provider that understands business operations has its challenges. With our solid team of talented professionals supported by the latest technologies, we provide end-to-end business process solutions that deliver results...
Top Services:
- AI Development
- BPO
- Location
- Santa Clara, California
- Number of Employees
- 100 - 249
At Integrate Point, we specialize in empowering medical professionals with custom solutions designed to simplify and optimize medical management by ensuring regulatory compliance. Our services include medical credentialing, revenue cycle management (rcm), prior auth, practice management, healthcare digital...
Top Services:
- Digital Marketing
- BPO
- Location
- Wylie, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
ScribeEMR provides AI-assisted and human medical scribing services that help healthcare providers reduce documentation burden and focus more on patient care. Our trained medical scribes work in real time to capture clinical encounters, maintain accurate electronic health records, and ensure HIPAA-compliant...
Top Services:
- Transcription Services
- BPO
- Location
- Woburn, Massachusetts
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
LTCPro is a US-based healthcare outsourcing company providing revenue cycle management, medical billing, prior authorization, payroll, accounts payable, and bookkeeping exclusively for Skilled Nursing and Assisted Living facilities. Built for 25 to 50 bed operators who need specialist back-office support...
Top Services:
- Accounting
- BPO
- Location
- Pocatello, Idaho
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
MedPayersMD is an Austin, Texas medical billing and revenue cycle management company. We handle coding, claims, eligibility, denial management, AR recovery and credentialing so practices get paid right, faster. Serving physicians statewide in Texas and nationwide...
Top Services:
- Business Consulting
- BPO
- Location
- Austin, Texas
- Number of Employees
- Under 49
Build your team in the Philippines with Ramp Remote. We help New Zealand, Australian and US businesses find dedicated people across finance, administration, customer support, marketing and IT. You direct the work; we support recruitment, employment, payroll and leave, with one clear monthly price...
Top Services:
- HR Outsourcing
- BPO
- Location
- Taupō, New Zealand
- Number of Employees
- 50 - 99
Decreasing costs, saving money, increasing leads, and enhancing your business: make Hit Rate Solutions your first choice for an outsourced call center!...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
We Are Talent Acquisition Experts.We are here to place candidates for your need, at your request, with precision accuracy to your requirements. Our staffing team will search far and wide to bring you an array of human resources that are prepared to interview with your team...
Top Services:
- Public Relations
- Reputation Management
- Staff Augmentation
- Managed Services
- Business Consulting
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $250/hr
- Minimal Budget
- $1,000 - $10,000
Xassure by eDesk is a trusted customer support and back-office solutions provider helping businesses deliver exceptional customer experiences. We specialize in chat support, email support, voice support, and administrative services designed to reduce workload and improve operational efficiency...
Top Services:
- SEO
- Email Marketing
- Branding
- Digital Marketing
- PPC
- Show more
- Location
- Simi Valley, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
The AR Dept is a managed AI staffing function. We build, deploy and manage Agent Resources, AI workers managed like staff, for owner-managed, admin-heavy businesses. We handle scoping, build, integration and ongoing management, so a business can take on more work without adding headcount...
Top Services:
- AI Development
- Staff Augmentation
- BPO
- Customer Support
- Phone Answering Services
- Show more
- Location
- Manchester, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 1 Project Listed
Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- BPO
- Managed Services
- Show more
- Location
- Hamilton, Canada
- Number of Employees
- 250 - 499
Lead Avenger LLC runs done-for-you cold email and LinkedIn outreach for B2B companies and marketing agencies worldwide.We find decision makers and manage the entire process, from lead research to booking appointments, so you get real conversations and meetings, letting you focus on closing deals...
Top Services:
- Email Marketing
- Digital Marketing
- BPO
- Market Research
- Direct Marketing
- Show more
- Location
- Albuquerque, New Mexico
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Portfolios Count
- 1 Project Listed
mNotify helps businesses transform communication into digital growth. We are a software development company who provides customer engagement solutions including Custom Software Development, Bulk Messaging Solutions, AI Chatbot development, Call Center solutions and AI Powered automation...
Top Services:
- Web Design
- UI/UX Design
- eCommerce Development
- Web Development
- WordPress Website Design
- Show more
- Location
- Accra, Ghana
- Number of Employees
- Under 49
- Average Hourly Rate
- $75/hr
- Minimal Budget
- $1,000 - $10,000
ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
Top Services:
- Web Development
- Digital Marketing
- AI Development
- HR Outsourcing
- Customer Support
- Show more
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $7/hr
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4 Frequently Asked Questions About BPO Companies
How much do BPO providers charge for their services?
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
- An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
- $8 to $15 offshore
- $20 to $30 nearshore
- $40 to $60+ onshore
- Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
- Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
- Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
- Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
- SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
- IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
- Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
- Bringing in temporary agents
- Moving staff from quieter channels to busier ones
- Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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