Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Clinic Answer offers professional call answering and diary management services tailored to healthcare clinics. Its UK-based medical physician assistants handle every call with care, allowing practitioners to focus on patient care without the distraction of missed calls or appointment scheduling. Clinic Answer...
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THIENTU CO is Vietnam's leading BPO and HR Consulting firm with over 23 years of experience delivering exceptional customer care. The firm simplifies the customer journey through innovative solutions that enhance engagement and optimize business outcomes. THIENTU CO partners with global and local brands...
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Altask is a multilingual BPO firm based in Albania, dedicated to creating exceptional customer experience teams tailored to the unique needs of its partners. The firm provides services in several languages, including English, Italian, Greek, German, Spanish, and Turkish. Altask's committed teams ensure...
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Real Assistance provides specialized business consulting and outsourcing services exclusively for real estate professionals. Its experienced consultants, analysts, paralegals, and managers offer affordable support for routine administrative tasks, allowing clients to focus on core business activities. By...
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Five9 delivers comprehensive CCaaS solutions, empowering businesses to create exceptional customer experiences through expert support, advanced technology, and customer-focused strategies...
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Hero PA provides 24/7 virtual telephone answering services, acting as an extension of your business to deliver exceptional customer support and ensure seamless communication...
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Global Services BPO provides tailored inbound and outbound call center services, live chat, email, lead generation, and back-office solutions, enabling businesses to reduce costs while maintaining high-quality customer experiences...
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Omada One delivers customized back office and contact center solutions that empower businesses to maximize productivity with fewer resources...
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Ignite Tech Solutions is a dynamic BPO and outsourcing company in Bangladesh, offering a comprehensive range of services that drive business growth. With expertise in telemarketing, lead generation, and digital marketing, we empower businesses with reliable, results-driven solutions...
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A trusted provider of data entry outsourcing services with over 20 years of experience, offering cost-effective solutions to businesses worldwide. Known for precision, transparency, and efficiency, the agency ensures operational excellence and data accuracy for its clients...
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A minority-owned BPO company specializing in customer service, sales, and recruitment process outsourcing. Leveraging award-winning innovations in training and coaching, the agency delivers exceptional customer experiences while boosting satisfaction, loyalty, and operational efficiency...
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A global provider of innovative contact center and BPO solutions specializing in inbound and outbound services for B2B and B2C clients. The agency enables businesses to focus on their core competencies while delivering seamless operational support to drive growth and efficiency...
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A nearshore contact center in Tijuana, Mexico, specializing in cost-effective, bilingual customer support. With a dedicated team of experts, the agency enhances customer interactions and boosts operational efficiency for businesses of all sizes...
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A trusted nearshore outsourcing partner specializing in delivering high-quality talent solutions to support business growth. With a focus on mutual success, the agency empowers clients to achieve their goals through skilled professionals and tailored services...
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A dynamic BPO provider offering customized solutions to enhance operational efficiency and customer satisfaction. With a global presence spanning the U.S., Jamaica, and India, the agency specializes in delivering exceptional customer service and tailored business solutions...
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A global leader in data solutions and digital transformation, specializing in data entry, processing, and AI data annotation. Established in 2019, the agency is known for delivering accuracy, speed, and reliability to businesses worldwide...
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A premier provider of Revenue Cycle Management (RCM) services specializing in medical and dental billing. With a focus on accuracy and efficiency, the agency helps healthcare providers optimize cash flow, enhance revenue integrity, and prioritize patient care...
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A versatile IT solutions provider delivering innovative and tailored software and technology services since 2011. The agency specializes in transforming businesses across industries with high-quality, cost-effective solutions...
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Since 2008, Abacus Consulting has been a trusted partner in financial and corporate consulting, offering tailored solutions for business management and growth. With a commitment to integrity, flexibility, and collaboration, they help businesses confidently navigate their financial needs...
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Right on Time Billing Services is a Houston-based medical billing company offering coding, claims submission, and full revenue cycle management. We help Home Health, Hospice, and Behavioral Health practices reduce denials and increase revenue...
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At Galaxy Region Marketing, we empower businesses through a sophisticated blend of top-tier software development and data-driven marketing strategies. Step into a new world of marketing with Galaxy Region Marketing. We help brands stand out and shine through SEO, social media, targeted advertising, and...
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Founded in 2000, Epicenter boasts a proven track record of success, working with global industry leaders across diverse sectors. Our delivery centers in India and South Africa allow us to provide seamless, high-quality service around the clock.Our unwavering commitment to customer satisfaction has...
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Based out of New Delhi India, We provide Customer Support and interface solutions along with Accounts, Sales and Marketing, ecommerce solutions Small and Medium enterprise Solutions...
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Ziscomm revolutionizes business connectivity through innovative communication solutions, empowering enterprises to thrive amidst competition with seamless collaboration and success-driven outsourcing services...
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ProcessVenue is a one-stop destination for Secure Data Management, Financial & Accounting Services, Customer Support, and Data Annotation & Labeling. We serve clients globally with a commitment to data security, accuracy, and operational excellence...
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CogentHub is a leading BPO firm dedicated to helping businesses overcome challenges through exceptional management consulting services. The firm leverages advanced technology and well-planned operations to enhance customer experiences and drive growth. With a passionate team of professionals, CogentHub...
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Trusted BPO Data Entry Services For Accuracy and EfficiencyAs the provider of trusted BPO Data Entry Services in India, USA, our BPO solutions enable companies to simplify their processes, mitigate expenses, and increase productivity.Our vast experience and expertise enable us to deliver accurate and...
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MAX BPO is a global corporation offering solutions in Business Process Outsourcing...
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Islamic Manpower Promoters in Pakistan is one of the foremost manpower recruitment agencies in Pakistan, supplying manpower to the entire Middle East region, particularly the United Arab Emirates, Qatar, and Saudi Arabia. Since 1990, we have provided Pakistan with the finest recruitment options and an elite...
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Skyler is your trusted innovation partner for web and mobile app development, proudly based in India and serving ambitious startups and businesses around the world. Our purpose is evident: to fuel your journey of growth by seamlessly integrating highly skilled staff services...
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Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...
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Global FPO is one of the leading Bookkeeping Accounting Outsourcing firms in USA, UK, Canada & Australia. Our firm has provided services in this industry for 7+years with 500+ Happy clients...
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At Datum Decipher Analytics, our focus is on delivering customer-centric solutions across a wide range of service lines and functions, including consulting, technology, & outsourcing. We understand that every business is unique, and our goal is to help our clients achieve their objectives through innovative...
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Empowering Customer Experience with AI and Human Expertise-Customized Care Solutions by D3Mynds. Where AI Meets Human Touch D3Mynds Delivers Customized Customer Care Solutions for a New Era...
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DataM Intelligence was established on an elemental idea of publishing Advanced Market Research Reports with precise data points & utmost accuracy that will accelerate the decision-making in designing disruptive solutions.We monitor and analyze the market by dissecting various market influencers...
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One-Stop Business Services Company in India providing Advisory, Assignments and Outsourcing related to Accounting, Tax, Payroll, Compliances, Legal, IPR, FDI, CSR, POSH...
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We are a group of engineers and designers working to add value for our clients...
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We are a Bookkeeping, Taxation & Advisory firm, that has catered to companies globally. We work with various industries including Real Estate, Health-care, Technology, Hospitality, e-Commerce & the Retail sector, with best in class Functional Consultants, Subject Matter Experts & Technologies. We believe that...
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We are providing a real estate virtual assistant services in USA real estate industry from 2016. With a fast 72-hour setup, seamless onboarding, and proven results, weve helped 1360+ real estate professionals streamline operations, close more deals, and grow with confidence...
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Ferio Solutions is a Business Process Outsourcing company helping US businesses and healthcare providers through customer support, dedicated offshore teams, lead generation, medical billing, and revenue cycle management (RCM), delivering scalable solutions that drive efficiency and growth...
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MindSpace was founded in 2007 and offers bookkeeping outsourcing and accounting outsourcing services to individuals and SME’s who are based in the US, UK, Canada, Ireland, and Australia...
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VA Talks is the best virtual assistant company in the USA, offering expert online personal assistant services to manage tasks, scheduling, admin support and more...
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eDataIndia is a trusted data entry service company in India providing IT and BPO solutions to businesses across global markets, helping them manage data and improve efficiency...
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Viaante Business Solutions is a premier services company based in India, dedicated to delivering exceptional solutions to clients worldwide. With a relentless focus on exceeding client expectations, we aim to drive their success through innovative and effective services...
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iARATech Solutions is a premier ITES provider, offering top-quality BPO and KPO services globally. Our expert team excels in administrative tasks, B2B lead generation, digital marketing, and virtual assistant services, helping businesses streamline operations, reduce costs, and focus on core competencies. Let...
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ISPL Support Services is a Chennai, India based Multilingual Call Centre & BPO Services Company. The company has 17+ years of experience in the Business, offering professional call services and BPO services to Indian Corporate houses and MNCs...
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We deliver reliable outsourcing solutions for travel, real estate, eCommerce, healthcare, manufacturing, IT, and more, helping businesses streamline operations, reduce costs, and scale efficiently with skilled, dedicated teams...
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Ideafist (Pvt) Ltd. is a reputable web design and mobile apps development company based in Pakistan and UAE (DUBAI).We are serving our esteemed clients in all over the world. Digital marketing, Web design and development, Mobile websites, mobile apps, android and iOS applications and 3d artists are always...
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The definitive destination for your 360° multi-touch marketing"Experience the new way of lead generation, Change the way you sell." Get started today!...
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Marketing & Data Management is the most Important thing in every business...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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