Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
At RDI, we believe in winning smart by providing customized, strategic solutions to our clients. Our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: winning...
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Cloudtask is a company that provides business professionals with solutions to their key challenges so they can focus on what matters most - making money! Cloudtasks' experienced consultants identify your current pain points and provide guidance through every step of finding an effective outsourced partner or...
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Vuesol is a forward-thinking IT agency empowering organizations through innovative technological solutions. With a focus on strategic staffing, application development, and IT strategy assessments, Vuesol enables businesses to adapt and thrive in dynamic market environments. Committed to excellence and...
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SW HR Consulting provides a customized, cost-effective, solution that will simplify and streamline an organization Human Resource needs...
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WHIM is an innovation agency that partners with our customers to launch industry-leading digital experiences that thrill their customers...
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Virtual Connect LLC was formed with the intention of supporting medical professionals and practices in achieving greater financial success. For us, it's all about the statistics. We are enthusiastic about redefining the industry and producing unparalleled results that surpass industry standards. Utilizing...
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XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...
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Prime is founded by group of highly talented IT professional. Prime develop business applications and offers outsourcing solutions. Prime Consulting goal is to to bridge the gap between right talent with right requirement...
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ConsultEvo helps service businesses and fast moving teams streamline operations with ClickUp systems, CRM automation, AI implementation, and custom workflows...
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BPO Nextdoor offers professional and cost-effective business process outsourcing services worldwide. As a division of Edvantis Group, with over 18 years of experience, BPO Nextdoor provides flexible cooperation models tailored to each client's needs. With expertise in 15 European languages, BPO Nextdoor...
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Odyssey Resources is an accounting firm based in Australia, known for being a catalyst for growth and innovation in the industry. It provides comprehensive services that allow clients to focus on high-value activities. Odyssey Resources helps businesses overcome operational constraints and navigate financial...
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Boutique Outsource Solutions (BOS) offers personalized business process outsourcing (BPO) services, including human capital and IT infrastructure management. Emphasizing integration and commitment, BOS ensures that outsourced staff seamlessly become integral parts of clients' organizations, fostering...
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We are a certified public accounting and consulting firm with three Minnesota locations - Minneapolis, Rochester, and Red Wing...
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OptimumSource is a business process outsourcing (BPO) agency dedicated to enhancing business performance worldwide. The agency specializes in BPO, knowledge process outsourcing (KPO), and information technology outsourcing (ITO). The agency offers tailored accounting, IT development, research, telesales, and...
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Reps Direct, a business process outsourcing (BPO) agency, specializes in providing highly skilled remote staff to support the growth and efficiency of businesses. By offering dedicated representatives fluent in multiple languages and equipped to handle diverse roles from customer service to tech support, Reps...
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Grupo Noa International is a leading multilingual call center outsourcing agency enhancing business efficiency and global market expansion. With a focus on optimizing business operations and reducing costs, the agency offers tailored solutions that empower businesses to expand their reach and enhance customer...
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@Liveconx, a contact center outsourcing firm based in Cornwall, Canada, has been an industry leader since 1983. The firm offers inbound and outbound call center services, delivering value-added solutions across various communication channels. @Liveconx specializes in serving diverse sectors, including health...
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InTouch offers comprehensive call center solutions that enhance customer communications and support business growth. Its services range from call screening and appointment scheduling to 24/7 live operators and custom answering services for various industries. InTouch's professional team ensures seamless...
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Climbia BPO offers innovative and scalable business process outsourcing (BPO) solutions that enhance growth and revenue. With a human-focused approach and over five years of experience, Climbia BPO delivers exceptional email support, data entry, call center outsourcing, and eCommerce support services. Based...
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Apex America is a leading business process outsourcing (BPO) contact center dedicated to transforming customer experience (CX) indicators. Utilizing market-leading technology and a team of experts, Apex America designs and manages efficient interactions, adapting to the ever-changing market to meet clients'...
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Cyclad International specializes in human resources (HR) outsourcing solutions, offering tailored services to streamline recruitment processes and enhance workforce capabilities. Whether scaling information technology (IT) infrastructure for a multinational corporation or seeking expert programmers for a...
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GlowTouch specializes in customer service outsourcing, helping clients improve retention and enhance brand loyalty through first-contact issue resolution. Its agents become experts on the client's business, turning customer care into a revenue center while its technical talent supports in-house information...
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IBN Technologies provides tailored business process outsourcing (BPO) services to drive financial efficiency and growth. With expertise in finance and accounting, information technology (IT) services, and automation, IBN Technologies helps businesses streamline operations, reduce costs, and gain real-time...
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PRWTech delivers comprehensive business process outsourcing (BPO) services, including document processing, facilities management, and clerical support for government and private companies. With over three decades of experience, PRWTech provides cost-effective solutions that promote customer loyalty and...
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Pacific Global, a business process outsourcing (BPO) firm, specializes in transforming revenue cycle management for healthcare providers. With technology-enabled services and analytics-driven solutions, Pacific Global enhances operational efficiency, maximizes revenue, and improves patient and physician...
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AssisTT, a subsidiary of Türk Telekom since 2007, excels in integrating advanced technologies to create industry-specific solutions and exceptional end-to-end customer experiences. With 16,000 professionals handling 160 million calls annually, AssisTT serves diverse sectors, including finance, public...
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Synapsis Smart Outsourcing leverages 20 years of experience to help organizations achieve business objectives through technology-driven outsourcing services. Synapsis offers a blend of creativity and automation to optimize processes and identify growth opportunities. Leveraging interactive voice response...
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OneBPO streamlines issue resolution by combining its dedicated team of industry-specific specialists with cutting-edge automated systems. Customers can choose their preferred channel phone, email, or chat and OneBPO's specialists will efficiently address their concerns...
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At Professional Communications Messaging Service, Inc. (PCMSI), we pride ourselves on being the knowledgeable, courteous voice that reliably answers your phone and so much more. With over 55 years of experience, we have established ourselves as a leading provider of high-quality, custom professional answering...
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Covalen has been providing outsourced and managed service solutions for over 20 years, specializing in insurance, banking, and pensions. This extensive experience ensures a strong focus on data security, GDPR compliance, and adherence to the consumer protection code. Leveraging this expertise, Covalen assists...
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Global Hola is a virtual talent outsourcing agency dedicated to helping small businesses find exceptional professionals from around the globe. With one of our virtual assistants or talents on your team, you can focus more on big-picture projects while we handle remote tasks...
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Ascend BPO is a comprehensive solutions provider, offering a diverse range of services from healthcare BPO to cutting-edge IT solutions. Our portfolio includes database management, business intelligence, and robust application development for desktop, web, and mobile platforms...
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Simpro Solutions is a global BPO leader delivering exceptional call center and business process solutions. Our Opti-Shore model combines onshore, offshore, and hybrid approaches to craft cost-effective strategies tailored to your unique business needs...
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Smiles On Demand isn't your typical outsourcing company. We believe in the power of happy people driving happy results. That's why we go beyond just assembling a team; we build a supportive, efficient, and results-oriented force that directly impacts your bottom line...
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SkyTech Solutions is a leading business process outsourcing (BPO) firm specializing in comprehensive outsourcing services. With expertise in inbound and outbound call center solutions, customer support, lead generation, digital marketing, and back-office support, the agency optimizes operations for businesses...
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Crystalised Outsprint delivers cutting-edge digital solutions tailored to modern business needs. Focused on secure infrastructure and human-centered design, the firm ensures seamless integration of technologies like artificial intelligence (AI), blockchain, and big data. Crystalised Outsprint's agile team...
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Kudo Support offers comprehensive business process outsourcing (BPO) services, handling thousands of customer contacts daily across various channels, including chat, email, and voice. The firm provides all-day support with a focus on security and reliability. Kudo Support's services range from technical...
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Headquartered in Egypt, Partners Outsourcing provides call center and business process outsourcing (BPO) services tailored to clients' diverse needs. With a multinational, highly qualified workforce, the firm delivers tailored inbound and outbound support. Partners Outsourcing's commitment to excellence...
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Techno Global Team (TGT) helps businesses overcome talent shortages by building and managing professional offshore teams. Since 2011, the firm has connected companies with skilled professionals to enhance efficiency and reduce costs. Catering to industries like information technology (IT), eCommerce, and...
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PrimeSync Solutions is a business process outsourcing (BPO) firm that helps businesses reduce costs, scale efficiently, and deliver exceptional customer experiences. Providing top-tier talent and cutting-edge technology, the firm empowers companies to overcome operational challenges while maintaining quality...
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247 Secretary offers comprehensive offshore workforce solutions tailored to diverse business needs. Offering customer care, tech support, and back office outsourcing solutions, 247 Secretary ensures seamless service delivery with its highly skilled teams in the Philippines. With 24/7 availability and a...
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WC Call Center excels in business-to-business (B2B) appointment setting and telemarketing, focusing on generating high-quality appointments with C-level executives. Its experienced professionals ensure each appointment meets rigorous qualification standards and drives new sales opportunities. The firm acts as...
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SRG Asia Pacific specializes in business process outsourcing (BPO), offering comprehensive contact center operations, IT and data management, and customer interaction services. Since 1996, the firm has emphasized building lasting relationships with clients and their customers, ensuring a customer-centric...
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Line One Contact Centres offers tailored Canadian contact center solutions to reduce costs and enhance customer satisfaction. The firm provides 24/7 multi-channel support, including call answering, service desk, and social media management, customized to fit various business needs. Catering to the healthcare...
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Davie Kaplan offers comprehensive accounting and wealth management services for businesses and individuals. With expertise in tax management, audit, compliance, and financial planning, the firm provides insightful strategies to help clients grow and protect their financial assets. Its team delivers...
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Pyramids Global provides comprehensive medical billing solutions designed to optimize revenue and reduce errors in healthcare practices. By outsourcing medical billing to the firm, clients benefit from cost-effective operations, enhanced revenue cycle management, and adherence to industry regulations. The...
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Outsourcery provides tailored remote support solutions, connecting businesses with top-tier talent to enhance productivity and focus on core operations. With a flexible collaboration model and a fast onboarding process, clients benefit from the agency's expert assistance within 48 hours. Outsourcery's...
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Sydpro excels in delivering top-tier technical talent for both onshore and offshore needs. With over 12 years of experience, the firm offers rapid recruitment solutions and a dual hiring model that accesses talent from Australia and Sri Lanka. Sydpro's cost-effective and quality-driven approach ensures...
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Reliasourcing provides bespoke business process outsourcing (BPO) solutions to optimize operations and reduce costs. Headquartered in the Philippines, the firm offers contact center management, staff leasing, and workforce management services. Reliasourcing's expert team crafts customized strategies aligned...
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Redial BPO delivers top-tier business process outsourcing (BPO) solutions focused on cost reduction and cultural alignment. Established in 2017, the firm operates across four locations in Mexico and South Africa, offering significant savings and advanced technology. Its nearshore and offshore services provide...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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