Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains...
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Our IT Outsourcing Services Company provides reliable offshore staffing services. For your customized business needs, our offshore profesionals helps you generate higher ROI...
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You need qualified prospects and we know exactly how to get them for you. Leads4Contact specializes in Lead Generation,Leads Enrichment, B2B Marketing, B2B Advertising, Web Scraping, Data Mining, Web Research, CRM Management and Virtue Assistant service...
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We are a leading BPO in central India, equipped to deliver excellent customer service across all verticals ensuring great customer experience through our State of Art infrastructure, advanced technology skills & well laid down human policies. We provide outsourcing services for Voice & Non-voice including...
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Streamline your operations with our effortless back-office support. Focus on growth while we handle the details. Outsource services such as data entry, CRM support, bookkeeping, and email management delivered by experienced professionals in India. Learn more and get started today!...
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RIOT Ecommerce is a full-service outsourcing agency that provides a pool of talented and experienced professionals with skills in Customer service/support, Data entry, Administrative support, and Virtual assistance...
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iRapidO Global is a Business Process Management organization delivering scalable back-office and operational support to growing businesses worldwide. We combine domain expertise, structured process frameworks, automation, and AI-enabled tools to help companies improve efficiency, control costs, and focus on...
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Femto-Soft IT Services, a premier destination for top-tier data research services. We're passionate about delivering the best business growth services for companies just starting as startups or industry players that established their market position long ago...
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Faith eCommerce Services is a leading outsourcing agency with a primary focus on eCommerce development...
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Infosearch BPO Services is one of the leading Annotation, BPO, Data Management and Call Center services firm based at Chennai, India...
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Established in 2019, we began operations with a 30-member team focused on domestic collections and recovery. Through consistent performance, operational discipline, and a client-centric approach, we have scaled to a 470-strong workforce. Today, we deliver comprehensive business process support with...
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Velan Info Services (Velan) is a successful IT & ITES offshore business process management (BPM) company with an impeccable track record of delivering services to its clients in North America, Europe and Australia. Velan's BPM services help to focus on your core business and result in an increased revenue...
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Switch2eCom provides product data entry, bulk listing upload, photo editing, inventory management, order processing services for Shopify, Magento, BigCommerce, Amazon, eBay, Walmart, and others platforms[...]...
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Cognic Systems, your trusted Digital Transformation Enabler! At Cognic, we are committed to driving innovation and excellence as we embark on a transformative journey together. Our expertise in Mobile app development, Software solutions, Robotic process automation (RPA), MS Power Plateform and digital...
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Westshore BPO delivers high-quality, cost-effective business process outsourcing (BPO) solutions tailored to small and medium-sized enterprises. Based in Bangalore, the firm provides comprehensive services, including call center operations, service management, and back-office support. Its focus on efficiency...
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At 10 b Services, we acknowledge the collaborative strength arising from our diverse skill sets and anticipate the collective success we can attain as a cohesive team. Our commitment lies in harnessing this synergy to deliver exceptional outcomes for our clients, driven by innovation and expertise...
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Global employer of record, EOR services, International EOR provider, Global hiring without entity, Global HR Platform, Employer of Record Services, International Payroll Outsourcing, EOR Service Providers, Employer of Record Solutions, Global HR Solutions...
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Digital Business Solution Provider - One stop solution for all your web design, content writing, internet marketing and data mining requirements...
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We have highly skilled SEO specialists who know what people are searching for and how search engines operate. To improve organic traffic to your company website...
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Nimap Infotech: Leading IT solutions provider specializing in web development, mobile app development, and software services. With a focus on innovation and client satisfaction, Nimap offers scalable and customized solutions to meet diverse business needs...
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Web, Mobile App, and Digital Marketing Agency...
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We are a design and development agency that builds beautiful websites that scale your business. We are a team of 15+ passionate design and development enthusiasts who help you simplify your complex web solution using cutting edge technologies...
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Adorasoft is a results-driven digital agency delivering modern web solutions, scalable applications, UI/UX, Mobile app and web applications. We combine creative design with robust development to help businesses build strong online presence, streamline operations, and achieve measurable growth...
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WERVAS was founded in the year of 2016 at the City of Joy, Kolkata. Like all great stories, it was not started from any Garage but from a small cottage. Two dreamers wanted to introduce something new to support the whole “WWW” community; support small & medium businesses as well as individual startups...
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ITSTHS Pvt Ltd is a leading technology solutions provider specializing in custom software development, IT management, cloud computing, API integrations, and digital transformation services. With years of experience in the IT industry, we empower businesses by delivering scalable, secure, and innovative...
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Televator Solutions Private Limited is a business process outsourcing (BPO) company providing scalable operational support to businesses in India and international markets. The company offers customer support, lead generation, appointment setting, virtual assistance, back-office operations, data processing...
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Cloudstrats is a global solutions, advisory and managed services company. We help over 200 customers globally to innovate their digital transformation journey with Automation, Analytics and AI leveraging Cloud, Cybersecurity & DevSecOps technologies...
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Divine Tech Sol specializes in digital marketing and BPO services, helping businesses enhance their online presence and operational efficiency. With over a decade of experience, the agency delivers customized solutions that drive engagement, visibility, and conversions. Its expert team combines innovation...
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Boost your brand and grow your business with our comprehensive marketing services. As a business owner, you know the importance of having a strong online presence and effective marketing strategy. Thats where our marketing agency comes in. Our team of experienced professional is dedicated to helping...
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Viginet Software is a cybersecurity company committed to delivering reliable and innovative security solutions for today's digital world. Our mission is to help individuals and businesses protect their systems, data, and online activities from constantly evolving cyber threats through modern security...
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We are strong and establish web Development Company, which is offering the complete web solution for your online business. We have a skilled and well-experienced team in web development & internet marketing.Unique Web World is providing professional web development & internet marketing services since 2005...
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We Are a Dynamic Team of Professional People of web design & development and digital marketing...
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VoPro specializes in business process outsourcing (BPO), offering fully managed offshore staffing solutions that empower businesses to scale efficiently. VoPro enables clients to build dedicated teams that operate seamlessly as extensions of their local workforce, delivering high-quality services across...
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J TeleMarketing provides BPO solutions designed to boost sales through its dedicated inbound and outbound call center services. With more than a decade of experience, the agency has established itself as a leader in the call center and Business Process Outsourcing industry...
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Grey Knight Services is a team of passionate experts partnering with high-growth startups and established brands worldwide to deliver "brutally brilliant" contact center and back-office solutions...
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Jindal Intellicom, a subsidiary of the renowned $20 billion OP Jindal Group, isn't your average IT and Business Process Outsourcing (BPO) company. They're a powerhouse, offering a comprehensive suite of solutions designed to propel your business forward...
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Nitin Mittal & Co., established in 2001, is a leading chartered accountancy firm offering a broad spectrum of services across multiple industries. The firm excels in financial and management consultancy, risk management, auditing, and taxation solutions. Focused on understanding diverse business cultures and...
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Noida Exim revolutionizes the telecommunications industry with cutting-edge technology and customized services. Noida Exim delivers superior inbound and outbound call center solutions, comprehensive back office outsourcing, and web services. Its tailored approach ensures exceptional service and support across...
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Cavalry Info Private Limited (CIPL) specializes in providing tailored business process outsourcing (BPO) services, from customer support and retention to disaster recovery and sales. With a team of industry experts, CIPL delivers optimized solutions to enhance operational efficiency and customer satisfaction...
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Exactus specializes in legal process outsourcing (LPO) services, offering reliable and efficient solutions to clients across the US, UK, Australia, and the EU. With over 120 experienced attorneys, Exactus covers comprehensive LPO services, including document review, legal research, and contract analysis. As...
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Digi Media InfoTech is a leading BPO firm based in India offering virtual assistance and knowledge process outsourcing solutions. With a dedicated team of over 50 skilled professionals, the firm delivers high-quality services tailored to meet diverse client needs. Its commitment to business ethics, customer...
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Technext Technosoft is a premier web design and development agency committed to delivering reliable digital solutions. The agency offers custom software development, SEO, BPO, and digital marketing services. Focused on innovative design and user experience, Technext Technosoft ensures clients receive tailored...
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i2c World, Inc. is a U.S.-registered offshore BPO company delivering tailored outsourcing solutions to businesses, with a focus on small to mid-sized enterprises...
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A premier BPO and BPM service provider headquartered in Bangalore, delivering world-class customer support and call center solutions. With expertise in inbound, outbound, blended, and non-voice services, the agency empowers businesses to thrive through innovative and reliable service delivery...
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A trusted small-scale outsourcing partner specializing in cost-effective, high-quality business process services. Focused on collaboration and responsiveness, the agency delivers tailored solutions that meet client needs with precision...
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A dynamic business and marketing consultancy specializing in BPO and KPO solutions. Established in 2022, the agency provides comprehensive outsourcing, digital marketing, and web development services to clients across industries and geographies...
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A global outsourcing solutions provider specializing in customer support, technical assistance, data entry, and back-office operations. Known for multilingual expertise and cost-effective services, the agency ensures enhanced operational efficiency and customer satisfaction...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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