Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
DataEntryIndia.in is a leading data management and BPO service provider with over 25 years of experience and 850+ full-time data experts...
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Portiva's Virtual Medical Assistant is the No. 1 Provider in the World Today...
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We are a tech production company that specializes in virtual events. Our team will work with you to plan and coordinate every aspect of your event, ensuring that it runs smoothly and seamlessly...
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CodeFulcrum is an agile and progressive software company. Specializing in web, mobile and enterprise software development. Delivering products that are both visually stunning and technically ambitious with an unparalleled level of expertise...
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Customer service and back-office support services are offered across all available channels by SupportNinja. Our main clients are Silicon Valley-based and international technology startups that receive VC funding. Apps, software, and platform-based technology enterprises that focus on serving consumers depend...
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Digital Minds BPO services are among the top BPO company in the Philippines offering front office and back office services. They offer various services like customer support, back office support, creative services and technical support. Their global presence and expertise in BPO solutions have earned them a...
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Allianze BPO Services- Matchless Support for Your Back-Office Needs...
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Transdata offers best in class digital marketing services and complete branding solutions from strategy consultation, media marketing to optimization. Creative marketing strategies and products optimization enable businesses to generate maximum revenue and sales...
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A new era of healthcare, a new world of practice well-being. We're redefining practice success at the crossroads of compassion and connectivity...
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Strategic Sales and Marketing (SSM) is a lead generation company specializing in B2B lead generation, appointment setting and managing sales leads for major accounts in multiple industry sectors. Founded in 1989 by Al Davidson, Strategic Sales and Marketing is widely recognized as one of the “leading...
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Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle. Some of the world’s most loved brands have products and services that are tested, protected, supported and sold by Everise...
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QuisLex is an award-winning alternative legal services provider that specializes in managed document review, contract management, compliance services, legal spend management, and legal operations consulting...
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IQ BackOffice is the leading accounting automation provider, offering 99.97% quality and up to 68% savings to companies around the globe...
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We build and manage your own dedicated teams of live chat agents, customer support agents, social media support, back-office support, and content translators...
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Quantum Consultores is a highly competitive Peruvian company, which provides specialized and personalized services in tax, accounting and financial consulting, aimed at national and international, public and private companies, guaranteed by the experience of a first-class multidisciplinary team that assumes...
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Our mission at Mindcrest is to be the trusted partner to our clients by providing innovative solutions and services that transform the legal services industry. Global corporations and law firms have relied on Mindcrest for 15 years to provide advanced support in the areas of contracts lifecycle management...
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UnitedLex is the go-to leader in optimizing legal and accelerating business through digital agility. The world’s most forward-thinking businesses, law departments, and law firms rely on the company’s expertise in over 25 global jurisdictions. Founded in 2006, the team includes 3,000 legal, engineering...
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NCheng LLP was founded in 1989 in New York City. Our practice is dedicated entirely to serve the not-for profit community and we have achieved broad recognition and reputation for our high quality professional services. We provide a full range of services in audits, accounting and financial management support...
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IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad...
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We agree that every service provider looks for appreciation, but singing self-made praises does not feature in the list of our priorities...
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Established in 2011, Lexvia provides extremely cost-effective, round-the-clock support services for personal injury law firms. Our team members have an in-depth knowledge of the civil litigation process for plaintiff personal injury firms and are trained to work with all case management systems...
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Amtex System Inc. is a New York City and State Certified MBE, providing specialized technology platforms and services in Software Development & Information Technology Consulting, Digital Media, Business Intelligence, Mobile Applications and Content Management. Amtex is ranked among the top 4 privately held...
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As a prominent BPO company, PrideBPO specializes in offering an extensive array of back-office services to a diverse and expanding client base...
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Boon-Chapman serves clients with honesty and integrity—and that's not just a fancy slogan. Working in the best interest of our clients isn't just good business practice, it's what makes us who we are...
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Working Solutions is a leader in on-demand contact center outsourcing, with operations in the United States and Canada. Started in 1996, its clients include FORTUNE 500 companies, mid-sized businesses and franchisors...
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Formerly Public Sector Partners, Inc., UHealthSolutions manages the business operations of your health care organization — while you focus on improving outcomes for your clients. We take care of the day-to-day administrative tasks, so you don’t have to...
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Consolidated Analytics provides the real estate finance industry with an end-to-end mortgage services platform that delivers value to its customers, from asset-level analyses through enterprise-wide optimization. By harnessing the power of data and technology — and by tapping into the expert insights of our...
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VargasAndrews is an international professional services firm specializing in business transformations and turnarounds. Our vision is to become an international market leader in business & digital transformations. We exist to transform businesses and business owner's quality of life. We are motivated and...
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Conlon & Company is an accounting firm committed to providing close, personal attention to our clients. We believe in the value of relationships. We view every client relationship like a partnership, and truly believe that our success is a result of your success...
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Incoho Lead Generation is designed to help companies accomplish this goal without draining internal resources that are better deployed selling. This service maintains a two-step process – the first is researching leads and developing the initial list. The second is to call into the target companies in order...
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Pasquesi Partners provide full-service accounting and tax solutions to tech and agency businesses. Our mission is to help growth-stage businesses manage the comprehensive financials required to turn visions into reality. Like traditional accounting firms, we handle the basics: bookkeeping, payroll, tax...
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A global customer experience (CX) management solutions provider, Startek delivers best-in-class omnichannel CX, digital transformation, virtual receptionist, call and contact center, and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups...
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Medical billing services provided with no contract. We work with all specialties and handle the billing process from beginning to end. Contact us today and maximize revenue...
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A boutique outsourcing company headquartered in Manila, Philippines. We provide tailored outsourcing services to help SMEs and large companies improve their focus, realize better asset utilization, and generate greater corporate value. We prioritize cultivating culture fitment as well as finding the right...
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We help you build your remote team with reliable administrative and marketing virtual assistants. We find, recruit and work with your virtual assistants and you every step of the way. ...
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At ProcessCorp, we take pride in our commitment to operational excellence. We treat your business as our own and nothing makes us happier than to see you and your business thrive...
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Outstanding legal service to clients and the community, professional excellence, and uncompromising integrity have defined HunterMaclean’s mission for more than a century...
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Australia Wide Office Staffing established since 1979 has built its reputation as one of Australia's leading recruiters...
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Cover Operation is a high level and cost-effective insurance BPO solutions. Our unparalleled advantage is to hire 5-8 years' experienced insurance processors from world's top 3 insurance outsourcing vendors to work for you with a much lower price. Our optimized management will boost your productivity and...
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Outsource2india is a pioneering outsourcing company, providing a variety of Back Office Support services for global organizations...
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Wurth HR is an HR consulting firm based in Sydney. We provide specialised HR support to small businesses in all parts of Australia. We also help overseas companies establish their presence in Australia...
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Want quality HR Advice? Get Customised HR support. Were a friendly, qualified, human resources management team. We can help you build happy teams to drive more profits in your business...
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Our dedicated live receptionists and call center agents handle your calls and deliver personalized experiences to your callers, all at a fraction of the cost. We help you grow your business and free up your time...
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Global Empire Corporation Is The Industry Leader In Call Center Outsourcing Services...
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We are software developers with over 20 years' of experience in workflow automation and AI applications...
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Merito Group offers data-driven talent acquisition solutions, including retained executive search, contingency search, temporary placements, recruitment process outsourcing, career coaching, leadership development, and executive coaching. The firm caters to various sectors, including energy, entertainment...
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Welcome to Zee Tech Support, your one-stop solution for all your virtual assistance needs! We offer a wide range of virtual assistance services that cater to all kinds of businesses and individuals. Our team of highly skilled and experienced virtual assistants are equipped with the latest tools and technology...
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MOUTS is a renowned worldwide professional services company that excels in IT. Our service portfolio includes strategy and consulting, technology and operations services. We strive to provide our customers with agility and sustainability in a constantly changing market...
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Customer service, call centre operations, and business solutions are our areas of expertise. Since its founding in 2010, Interact BPO has seen a significant increase in clients and users. We treat our clients' businesses as if they were our own because we think that their success is directly related to our...
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Services provided by an outsourced call centre that focus on the needs and values of your business without compromising the quality of their job. Canadian computer network engineers constructed our infrastructure, and a committed group of Canadian management plan, develop, implement, and oversee all of our...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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