Do you need a reliable call center company to enhance your customer experience and streamline your operations? Based on verified client feedback and relevant case studies, our listing is your go-to source for discovering trusted call center service providers with proven expertise in customer service, technical support, telemarketing, inbound and outbound sales, helpdesk services, and other critical operations. You can customize your search based on reviews, client type, pricing, team size, industry experience, location, and other parameters to find the ideal partner for your business needs.
We have meticulously selected the top 10 call center companies from more than 600 service providers, considering service quality, client feedback, niche expertise, and notable achievements. Dive deep into their specializations and featured case studies to understand our ranking process and how we pinpoint the top contenders across the call center vertical.
Table of Contents
The Number 1 Call Center Company as Selected by DesignRush Is...
1. Hit Rate Solutions
- Best for: Overall
- Average hourly rate: $7
- Minimum budget: Under $1,000
- Founded: 2009
- Size: 100-249
- Location: Cheyenne, WY
- Notable clients: Senior Solutions Group, Mark Medeiros, David Tillman, Sandy Zell, Sheds4Less
Hit Rate Solutions is a leading call center company demonstrating quality and efficiency through its operational metrics, including a five-second average speed to answer, a 98% call quality assurance (QA) score, and 1,900 calls scored per month. It offers phone answering, order taking, virtual receptionist, appointment setting, and cold calling services, providing around-the-clock support to accommodate the diverse needs of global clientele.
Hit Rate Solutions Success Story
- Challenge: Senior Solutions Group, a nonprofit dedicated to educating the elderly on financial products, sought to reach more qualified senior customers. The client needed help pre-qualifying seniors across the US, prompting them to seek Hit Rate Solutions' expertise to elevate its outreach and audience interactions.
- Solution: Hit Rate Solutions provided cold-calling services, focusing on pre-qualifying the senior community nationwide and subsequently facilitating a more efficient outreach process.
- Results: Hit Rate Solutions' implementations yielded a 400% increase in the number of Senior Solutions Group associates. The ratio of daily transfers also surged by 150%, going from 15 to 40, allowing the client to acquire more and better-qualified customers.
Check Hit Rate Solutions Agency Profile
2. Five Star Call Centers
- Best for: Agent training
- Average hourly rate: $50
- Minimum budget: Inquire
- Founded: 2010
- Size: Under 49
- Location: Sioux Falls, SD
- Notable clients: Coolibar, Convercent
Five Star Call Centers is a customer experience (CX) service provider leveraging cloud-based contact center software and artificial intelligence (AI) across its omnichannel solutions. Designed to improve customer satisfaction scores, reduce churn, boost sales, and reduce costs, its call center services include voice communication, chat, email, and SMS support, social media, and interactive voice response (IVR) systems.
Five Star Call Centers Success Story
- Challenge: A smart tech company was experiencing prolonged customer ticket turnaround times, averaging nine days, which began to tarnish its reputation. With a backlog of 7,000 customer tickets, the client contacted Five Star Call Centers to optimize its service timelines.
- Solution: Five Star Call Centers identified the need for improved agent training and better resource allocation as viable solutions to the client's problem. Its team developed and facilitated an agent training program. Following the training, the agency expanded the agent pool with qualified, tech-savvy agents and created product videos that were referenced during customer calls.
- Results: Within two months, the Five Star Call Centers team resolved 4,000 of the 7,000 backlogged tickets, reducing the turnaround time for new tickets from nine days to merely 4.5 hours. The client witnessed an abandonment rate of less than 1%, allowing it to remain efficient even with a support team reduced to 12 agents.
Check Five Star Call Centers Agency Profile
3. IdeasUnlimited
- Best for: Order processing support
- Average hourly rate: $10
- Minimum budget: $1,000-$10,000
- Founded: 2010
- Size: 100-249
- Location: Sugar Land, TX
- Notable clients: PatPat, Stevens Realty, BabeBox, Sapphire, Twitch
IdeasUnlimited is a call center service provider with 14 years of experience in providing customer support for over 1,000 clients. It has completed over 4,000 successful call center, omnichannel, virtual assistant, and multilingual support projects for varying business industries, breaking time zone barriers with its 24/7/365 availability. As a Payment Card Industry (PCI)-compliant company, IdeasUnlimited offers inbound, outbound, multilingual, technical, booking, and answering support services.
IdeasUnlimited Success Story
- Challenge: When eCommerce retailer PatPat expanded its global customer base, maintaining a growing volume of support tickets became challenging. Seeking to establish an ample support team across its business, the client hired IdeasUnlimited to find suitable in-house agents to manage customer support.
- Solution: IdeasUnlimited set in motion an around-the-clock call center operated by a team of 40 agents. The omnichannel service included order processing, backend support, marketing support, social media management, online reputation management, dispute resolution, quality assurance (QA), and more.
- Results: IdeasUnlimited’s scalable solution allowed PatPat to navigate seasonal demand fluctuations and grow its eCommerce support team by 1200%. The agency aided the client in managing customer interactions for the client across over 90 countries, achieving a 25% increase in customer satisfaction (CSAT) level and a quality score of 90%.
Check IdeasUnlimited Agency Profile
4. AnswerForce
- Best for: After-hours call answering
- Average hourly rate: Inquire
- Minimum budget: Under $1,000
- Founded: 2017
- Size: 100-249
- Location: Portland, OR
- Notable clients: Mathnasium, TeamLogic IT, Ace Handyman Services, Renegade Services, eqHR Solutions
AnswerForce is a call center company whose services are anchored on human centricity. It specializes in around-the-clock live answering to provide personal attention to each caller for enhanced customer satisfaction and loyalty. With a tech portfolio comprising scheduling, live chat, video meetings, and team messaging solutions, AnswerForce follows a three-step system: script customization, call forwarding, and notifications. Its other call center solutions include virtual receptionists, appointment setting, after-hours call answering, and bilingual call answering.
AnswerForce Success Story
- Challenge: Education center Mathnasium witnessed an increase in calls both within and outside of working hours, rendering it unfit to answer all incoming requests. Considering the importance of timely communication for booking consultations, it sought a reliable partner to manage its calls, live chats, and lead capture around the clock.
- Solution: AnswerForce assembled a team of professional receptionists answering inquiries 24/7 via phone and web. The team implemented appointment booking and lead capture systems to streamline the process of converting inquiries into appointments and developed a custom integration solution with Radius for convenient data management.
- Results: Across its four-year partnership with Mathnasium, AnswerForce managed more than 180,000 calls, addressing over 6,700 new customer inquiries, with 150 Mathnasium franchises benefiting from its call center services.
Check AnswerForce Agency Profile
5. Global Response
- Best for: Social media customer support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1974
- Size: 1,000 & Up
- Location: Margate, FL
- Notable clients: Rack Room Shoes, Lacoste, National Geographic, The MET, Burlington
Global Response is an established call center service with over 40 years in the business. The agency manages numerous customer interactions via omnichannel platforms, handling an extensive number of calls, emails, and chats. Across its years of operations, the company has built a versatile service portfolio featuring an omnichannel contact center, clienteling, customer support, store and field support, help desk, multilingual support, and quality assurance, among several others. Using advanced software integrations, it is a Health Insurance Portability and Accountability Act (HIPAA)-compliant company with a presence in five countries.
Global Response Success Story
- Challenge: When social media emerged as a critical customer engagement channel, Rack Room Shoes sought to integrate customer care across all digital networking platforms. With its Facebook fan base surging by over 500% in two years, the company needed to scale its response team to handle increased customer interactions.
- Solution: Global Response tailored a social media customer care solution for the client, involving response protocols, escalation procedures, training, staffing, technical setup, reporting, and understanding consumer-brand interactions. The agency harnessed its proprietary case management software with a social media management dashboard to ease monitoring, responding, and tracking of correspondences.
- Results: By extending the capabilities of Rack Room Shoes’ dedicated customer service team, Global Response’s approach saved the client 84% on monitoring costs and increased coverage hours by 110%.
Check Global Response Agency Profile
6. Invensis
- Best for: Order management
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2000
- Size: 1,000 & Up
- Location: Lewisville, TX
- Notable clients: Philips, Trend West, GRM, Chatham University, Groupon
Invensis is a call center company trusted by over 1,000 businesses across ten verticals globally. Powered by interactive voice response (IVR) systems, automatic call distributor (ACD), predictive dialers, and customer relationship management (CRM) software, the company delivers omnichannel call center solutions designed to boost customer satisfaction, loyalty, and brand lifetime value. Its call center services extend to live chat, customer acquisition, order taking, order management, billing support, insurance claims processing, and more.
Invensis Success Story
- Challenge: A prominent UK-based food delivery service portal was dealing with inaccuracies in the order-taking process, putting a strain on its order accuracy, timely deliveries, and customer and partner satisfaction. To reduce the inconvenience imposed on its partners and workflows, the client enlisted Invensis’ services to streamline its order management.
- Solution: Invensis deployed multi-faceted implementations, kickstarting with a team of seasoned experts managing the call center-based project to ensure precision in order management. The company also supervized the client’s customer relationship management (CRM) database and improved the communication system, complemented with a quality check feature to validate order entry and deliveries.
- Results: The adaptations enabled the client to process between 500 to 1000 orders daily, contributing to a 95% reduction in order-taking errors, a 30% expense decrease, and customer waiting time subsidized by 90%.
7. TeleDirect
- Best for: Reservation processing
- Average hourly rate: $100
- Minimum budget: Inquire
- Founded: 1961
- Size: 250-499
- Location: Sacramento, CA
- Notable clients: Southern California Public Radio, WayFM, WGVU, AlphaTheta, Dr Biz Boom
TeleDirect is a call center service provider offering a flexible pay-as-you-go pricing model to eliminate the complexities of monthly recurring fees. Backed by an uninterrupted system uptime, the company provides inbound and outbound call center services, offering perks in terms of unused minutes rollover. TeleDirect takes pride in delivering exceptional customer support via order processing, reservation services, tech support, direct response, media support, surveys, and scheduled callbacks.
TeleDirect Success Story
- Challenge: A consultancy firm managing a diverse global clientele partnered with TeleDirect, seeking a robust reservation system to ensure efficient and geographically accurate seminar and meeting bookings. This system was envisioned to establish good coordination between the communication portals.
- Solution: TeleDirect implemented its proprietary Seminar Edge Solution across the client's entire operation, simplifying real-time scheduling and booking updates. The solution brought ease and accuracy across the attendant registration process, ensuring the seminars were efficiently organized regardless of location.
- Results: TeleDirect's new system facilitated 59,067 additional reservations, expanding the client's reach across new industries and contributing to a 78% growth increase in the manufacturing sector alone.
Check TeleDirect Agency Profile
8. VSynergise
- Best for: Outbound call services
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2001
- Size: 500-999
- Location: San Francisco, CA
- Notable clients: McDonald's, CreativeCooperative
VSynergise is an AI-powered call center company with over 20 years of domain expertise. The company empowers its agent workforce with generative AI capabilities, striving to establish itself as an innovator in the niche. VSynergise takes pride in automating over one billion customer interactions, boasting a track record of delivering up to 75% cost savings for its clients. Its range of solutions covers inbound and outbound contact center services, back-office services, data management, telemarketing, intelligent bill of services (BOS), and accent converter.
VSynergise Success Story
- Challenge: VSynergise collaborated with a Canadian-based startup with a platform for finding accommodation near event venues. The client relied on extensive market research to find relevant event organizer partners and requested support for various research-related services, namely gathering contact information, cross-checking, and expanding databases.
- Solution: VSynergize assembled a team with extensive research experience to validate existing information and conduct secondary research to gather the necessary data. To ensure good coordination, the team worked within the client’s time zone to deliver authentic and valid data for each event listed and maintain an updated database.
- Results: VSynergize's initiatives enabled the client’s sales team to discover high return on investment (ROI) opportunities globally, resulting in a threefold revenue increase.
Check VSynergise Agency Profile
9. Vcall Global
- Best for: Customer support services
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2003
- Size: Under 49
- Location: Needham, MA
Vcall Global is a call center service provider that operates as an outsourcing vendor for clients seeking customized solutions at affordable rates. Striving to address client demands holistically, it accesses every touchpoint on varying platforms via email, live chat, social media, and voice support. Its call center expertise includes inbound call center outsourcing, live chat and email support, technical support outsourcing, customer retention, and customer care services.
Vcall Global Success Story
- Challenge: A telecom service provider had a low-performing billing system, which resulted in high operational expenses. The client also encountered customer support limitations and a high billing cycle frequency due to the underperforming billing system.
- Solution: Vcall Global proposed custom telecom billing and an OSS solution while aiding the client in establishing better customer satisfaction and loyalty. The solution also included modules for account administration, tax and fee information maintenance, performance reporting, and data audits.
- Results: Vcall Global's implementation ensured a smooth data migration from the legacy system to minimize business disruption, complemented by customer support. The accuracy of billing data improved by 95%, and customer complaints decreased by over 75%.
Check Vcall Global Agency Profile
10. Specialty Answering Service
- Best for: Live-operator customer support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1985
- Size: 100-249
- Location: Philadelphia, PA
- Notable clients: Carlyle Group, Roosevelt University, Advanced Staging Productions, Aramark, Fujitec
Specialty Answering Service is a call center company specializing in after-sales, appointment setting, hotlines, helpdesk, internet support, order taking, and event registration services. Offering a free two-week trial, the agency provides dedicated contact center services comprising agent-assisted sales and technical support, QA protocols, and specialized recruitment and training.
Specialty Answering Service Success Story
- Challenge: A real estate office recognized the drawbacks of using voicemail to field missed calls and requested Specialty Answering Service's expertise to ensure around-the-clock availability for clients. The client wished to maintain a high level of personalized service without the limitations of voicemail and sought to set up a reliable system that manages calls efficiently.
- Solution: Specialty Answering Service provided the real estate firm with 24/7 live-operator customer support, harnessing concise, straightforward scripts to guide operators through a smooth call flow. Using these scripts, the agents could address FAQs and employ specific language to maintain consistency and professionalism in all interactions.
- Results: Over the course of its partnership, Specialty Answering Service handled a total of 854 calls, amounting to 1,721 minutes of extending client support, with an average length of 2.08 minutes. This ensured clients received prompt responses, enhancing the real estate office's reputation for reliability and service excellence.
Check Specialty Answering Service Agency Profile
How We Picked the Best Call Center Service Providers
We evaluated portfolios, client testimonials, case studies, market reputation, and areas of expertise to identify the companies demonstrating exceptional proficiency in call center services. Through in-depth assessment, our selection team evaluated each company’s track record and capabilities that make it excel in the field.
These are the criteria we used to rank the top call center service providers:
- Vetted reviews: Industry reputation based on service quality and client satisfaction
- Portfolio: Successful call center projects with results backed by case studies
- Awards and press mentions: Notable industry recognition for thought leadership and innovation
- Team bios: Overview of employee profiles and relevant call center experience
- Top services: Core offerings and areas of focus
- Call center expertise: Proven skills in customer, technical, and back-office support, outbound sales, inbound sales, telemarketing, and helpdesk services
Find out more about our selection process on the DesignRush Agency Ranking Methodology page.
10 Most Popular Call Center Companies Compared
| Agency name | Location | Hourly rate | Size | Best for |
| Hit Rate Solutions | Cheyenne, Wyoming | $7 | 100-249 | Overall |
| Five Star Call Centers | Sioux Falls, South Dakota | $50 | Under 49 | Agent training |
| IdeasUnlimited | Sugar Land, Texas | $10 | 100-249 | Order processing support |
| AnswerForce | Portland, Oregon | Inquire | 100-249 | After-hours call answering |
| Global Response | Margate, Florida | Inquire | 1,000 & Up | Social media customer support |
| Invensis | Lewisville, Texas | Inquire | 1,000 & Up | Order management |
| TeleDirect | Sacramento, California | $100 | 250-499 | Reservation processing |
| VSynergise | San Francisco, California | Inquire | 500-999 | Outbound call services |
| Vcall Global | Needham, Massachusetts | Inquire | Under 49 | Customer support services |
| Specialty Answering Service | Philadelphia, Pennsylvania | Inquire | 100-249 | Live-operator customer support |
List of the Best Call Center Service Providers
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Wizards Of OutsourcingWe are a sales and services focused 7 yr old BPO/Call center based in India.Increasing your ROIs, hacking your growth, fueling quick expansions. Nothing short of wizardry, now is it?At Gandalf [... view the full profile of Gandalf Services]Gurgaon, India 50 - 99 $7/hr $1,000 - $10,000
Call Center Company Hiring Guide
What is a call center company?
A call center company is a specialized agency that manages both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services.
Call center companies use advanced technologies to route and handle calls efficiently, ensuring effective communication between businesses and their clients.
Call centers fall under one of four main categories:
- In-house: These include companies that operate a call center themselves, allowing for direct control over the quality of the service and experience.
- Outsourced: Also known as Business Process Outsourcing (BPO), these third-party service providers handle customer service and support operations.
- Automated: These call center services use bots, AI, and other technology to perform tasks without the need for a human agent.
- Blended: This type of call center company can provide both inbound and outbound customer services.
What do call center service providers do?
Call center service providers manage and field phone communications for businesses, offering telecommunication services like customer support, technical assistance, and telemarketing. Through these, call center providers:
- Streamline customer support operations
- Enhance relationships with clients
- Improve brand image
- Save costs and resources
Call centers, depending on their nature and focus, can offer a wide range of services. Here's a quick overview of what inbound, outbound, and automated call center providers can do:
| Service category | Inbound | Outbound | Automated |
| Customer support | Customer inquiries | Outbound surveys | IVR systems and chatbots |
| Sales | Order taking, upselling | Telemarketing, lead generation | Predictive dialing, CRM systems |
| Technical support | Troubleshooting, help desk | Follow-up calls, product updates | AI-powered troubleshooting |
| Appointments | Appointment bookings | Appointment reminders | Automated appointment scheduling |
| Helpdesk | Incident logging, ticket routing | Follow-up calls | Self-service portals |
| Complaints | Complaint resolution | Follow-up calls | Automated case tracking |
| Surveys and feedback | Customer satisfaction surveys | Market research surveys | Survey automation tools |
| Collections | Payment reminders | Debt collection calls | Automated payment plans |
| Emergency response | Emergency dispatch | Emergency notifications | Automated alerts and notifications |
| Market research | Data collection | Survey outreach | Data analysis and reporting |
What is the difference between call center companies and answering service providers?
The main difference between call center companies and answering service providers is in the type of calls and tasks they handle.
Call center companies handle high call volumes, mainly focusing on phone communications, order-taking and processing, and tech and chat support, which includes both customer service and sales.
On the other hand, answering services mainly take and pass on messages, often after regular business hours. Answering service providers primarily handle inbound calls, messages, and appointment scheduling.
How much does a call center services provider charge?
Inbound call center services charge from $0.50 to $1.75 per minute. [Twilio] However, rates can vary based on factors such as location, volume of calls, type of service, and level of expertise required.
Below is a breakdown of different pricing models for call centers:
| Description | Cost range | |
| Minute | Calculated based on the minutes spent talking to clients | $0.50 - $1.75/minute |
| Call | Flat fee for each received call, dependent on call scripting | $0.73 - $2.27/call |
| Month | Monthly fee per designated user (e.g., agent, supervisor, admin) | Starts at $150/user |
Why hire top call center outsourcing companies?
You should hire call center outsourcing companies because great customer service can increase customer retention and loyalty, which in turn boosts profits. According to HubSpot research, 93% of consumers are more likely to become repeat customers after a good experience with the call center.
Here are the other reasons why you should hire a call center company:
- Reduce operational costs: Hiring a call center saves you the cost of staffing, training, and equipment, making it cheaper than setting up your own.
- Increase productivity: With dedicated customer service specialists handling your calls, your employees can save time and focus on larger sales drivers without compromising on service quality.
- Improve customer service: Professional agents are trained to handle inquiries, resolve issues, and create positive customer interactions.
- Boost sales: Call centers can help you reach out to potential customers, follow up on leads, and close deals.
WOW24-7's case study for Walks, a global travel company, demonstrates how call center services are beneficial to businesses. Walks conducted walking tours in 14 cities for a decade. After the pandemic, it aimed to improve operations by replacing in-house staff with a specialized team of seven English-speaking agents.
WOW24-7 made a six-week preparation plan, smoothly integrating the agents and providing comprehensive training on client communication. This collaboration increased Walks' dedicated team by 40%, with plans for another 20% increase next year.
How do I select the best call center for my business?
Selecting the best call center for your business involves a combination of research, understanding your requirements, and due diligence. Here are some steps and factors to consider and make an informed decision:
- Needs: Assess your needs and understand the volume of calls you expect, the level of expertise required hours of operation, and any specific technical requirements or software integrations.
- Specific services: Not all call centers offer the same services. You can find call center providers offering inbound call handling, outbound sales, or technical support.
- Budget: Determine the budget for call center services. Different providers offer various pricing models, including per-minute rates, per-call rates, or flat fees. Make sure the cost aligns with your budget.
- Shortlist: A call center with experience in your specific industry can offer a smoother customer experience.
- Reputation and reviews: Look for call center companies with good reputations based on online reviews, case studies, and testimonials.
- Technological capabilities: Outsourced call centers should have updated systems, omnichannel support (e.g., email, chat, and social media), and data analytics tools.
- Scalability: As your business grows, you may need to increase the number of agents or add new communication channels. Make sure the call center you choose can scale with your business.
- Data security and compliance: Ensure they comply with data protection regulations and have robust security measures to protect customer information.
- References: Speaking directly with past clients can provide insights into the call center’s strengths and weaknesses.
- Proposals: Send a call center request for proposal (RFP) with key information about your company, customers, required services, timeline, and budget. This saves time and ensures that your chosen vendor can meet your needs.
DesignRush can assist you in finding the ideal call center company. Just visit our Marketplace and provide your project details—we'll link you with up to five top candidates from our directory.
What should I ask call center companies before hiring one?
When hiring a call center company, asking detailed questions about their services, processes, and teams can lead to a smoother partnership. Here are some of the most important questions:
- How many years have you been in operation?
- Do you have any client references from similar industries or sectors?
- What specific services do you offer (e.g., inbound, outbound, customer service, telemarketing)? How can they be customized to our needs?
- What software and tools do you use? Can they integrate seamlessly with our systems?
- Where are your call centers located?
- Do you offer 24/7 support?
- How do you train your agents, ensure quality, and provide feedback?
- What Key Performance Indicators (KPIs) do you track? How frequently is reporting provided?
- How do you ensure the security of our customer data? What compliance certifications do you hold?
- In what languages can you offer support? How do you ensure a cultural fit with our target audience?
- How is your pricing structured: per call, per minute, or a fixed monthly fee? Are there any setup or hidden fees?
- What is the minimum contract duration?
- How do you handle terminations or transitions?
- How do you handle feedback or complaints? What processes do you have for continuous improvement?
What are the best call center providers in the U.S.?
The best call center service providers in the U.S. are:
- CIENCE Technologies
- 4.5 stars on DesignRush (2 reviews)
- 3.7 stars on Google (19 reviews)
- Top clients: Microsoft, Google, Uber, SAP, Second Genome
- WOW24-7
- 5.0 stars on DesignRush (10 reviews)
- Top clients: Skillroads, Calmerry, Dixa, Walks, Slidepeak
- IdeasUnlimited
- 5.0 stars on DesignRush (5 reviews)
- 5.0 stars on Google (8 reviews)
- Top clients: Twitch, Sapphire, Babebox, BRK Trading, Heads Group
- Unity Communications
- 5.0 stars on DesignRush (2 reviews)
- 3.9 stars on Google (7 reviews)
- Top clients: AT&T, Samsung, Wireless Watchdogs, Fleet Complete, Ring Central
- CallZ Telecom
- 5.0 stars on DesignRush (1 review)
- Top clients: Dubizzle, BOA, Expedia, Just Life
Why Trust DesignRush
A trusted B2B marketplace connecting businesses with top-tiercall center companies, DesignRush maintains an impressive 4.7 rating on Trustpilot and Google.
Our dedicated team of agency experts built a network of over 30,000 agencies. We simplify the agency selection process, providing value to clients and agencies alike, via the DesignRush Marketplace.
Media Features
As a media platform, our press releases are picked up by 141 media outlets and reach a potential audience of 70 million. Our expertise extends to reputable platforms, such as Forbes, MSN, Yahoo! Finance, CNBC, MarketWatch, and Benzinga, solidifying our presence in the industry.
These achievements underscore our commitment to providing valuable insights and solutions within the digital landscape.
As seen on
Call Center Expertise
Call center companies on DesignRush specialize in managing customer interactions across various channels, such as phone, email, and live chat. Their expertise includes managing customer inquiries, resolving issues, and providing technical support. They are proficient in handling both inbound and outbound calls and facilitating customer databases.
These service providers also offer services like lead generation, sales support, back-office support, and appointment scheduling. Additionally, call center agencies use advanced customer relationship management (CRM) systems, quality assurance (QA) processes, and data analytics to enhance consumer satisfaction and operational efficiency.
Agency Credibility Indicators
The top call center agencies demonstrate their outstanding services through notable recognitions, which include:
- Stevie Awards
- Customer Contact Week (CCW) Excellence Awards
- International Quality and Productivity Center (IQPC) Contact Center Awards
- Top Ranking Performers Awards by Contact Center World
- Frost & Sullivan Customer Service Leadership Awards
- CRM Excellence Awards by CUSTOMER Magazine
These indicate their ability to consistently deliver top-notch customer service and reliability for businesses seeking exceptional call center management solutions.
The following certifications affirm their proficiency:
- Lean Six Sigma Certifications
- Customer Operations Performance Center - Customer Service Provider (COPC CSP) Standard
- Payment Card Industry Data Security Standard (PCI DSS)
- Health Insurance Portability and Accountability Act (HIPAA)
- Service Organization Control 2 (SOC 2)
- Telecommunications Industry Standard (TL 9000)
- International Organization for Standardization (ISO) 9001 and 27001 for Quality Management Systems and Information Security Management Systems, respectively
These certifications ensure high standards in operations, regulatory compliance, and data security.
Agencies’ Supported Technologies
These call center service providers are proficient in various industry-standard technologies, tools, and software, including, but not limited to:
- Automatic call distributor (ACD): Five9, Avaya Aura
- Interactive voice response (IVR): Genesys IVR, Zendesk Talk
- CRM Software: Salesforce Service Cloud, HubSpot CRM
- Workforce management (WFM) Software: NICE IEX, Verint Workforce Management
- Call monitoring and recording tools: CallRail, Talkdesk Call Recording
- Chatbots and AI Assistants: Zendesk Answer Bot, Intercom
- Omnichannel communication platforms: Freshdesk, RingCentral
- Computer telephony integration (CTI): Genesys Cloud CX, Aircall
- Cloud-based call center software: Amazon Connect, Talkdesk
- Analytics and reporting tools: LiveAgent, Zoho Analytics
Agency Reviews
For deeper insight into these agencies, DesignRush features client testimonials that share project challenges, results, and overall feedback. Each review undergoes verification, ensuring that the insights we present are both current and accurate.
Using the Bayesian Statistical Method, our algorithm calculates the most probable success rate for each agency. This reduces bias and promotes equity in the rating system, aligning our agency rankings more closely with the genuine quality of the services they offer.
Content Relevance & Accuracy
We make sure our content stays up to date, incorporating the latest listing data, industry trends, emerging technologies, and real-time insights supplied by agencies. It is reviewed by seasoned industry professionals who also provide their invaluable expertise – ensuring accurate and in-depth information.
About The Author and Expert Reviewer
Zarah Ariola specializes in research and business. Working at IBM and serving at the UN Migration Agency provided her with first-hand information on business processes, HR, and finance subjects. She now uses these insights to produce valuable and actionable B2B content for DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.
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