We have rigorously assessed over 3,600 IT support companies worldwide, examining their technological capabilities, service diversity, portfolios, client testimonials, pricing structures, and industry recognition. Learn about our ranking criteria and how we identify the top players in the IT services industry.Â
Table of Contents
The Number 1 IT Services Company as Selected by DesignRush Is:
1. CGI Inc
- Best for: Overall
- Average hourly rate: $199
- Minimum budget: $10,000 - $25,000
- Founded: 1976
- Size: 1000 & Up
- Location: Montreal, Canada
- Notable clients: BBC, Halfords, Dunelm Mills, Trent Barton, Interflora
With around 400 offices around the world and over 9,000 consultants and professionals, CGI Inc is a prominent IT and business consulting firm with almost 50 years of industry experience. It provides systems integration, managed IT services, applications, infrastructure, and business process services. Additionally, it offers advanced analytics, AI, digital transformation, cybersecurity, and IT modernization. The IT services company serves diverse industries such as government, banking, communications and media, health, manufacturing, and many others.
In 2015, the BBC needed to update its nearly 20-year-old newsroom system used by about 10,000 journalists globally. The goal was to improve mobile newsgathering capabilities and achieve annual savings of £4 million. CGI Inc replaced the BBC’s legacy system with its OpenMedia newsroom software, which supports TV and radio broadcasting, facilitates managing all inputs and outputs in broadcast newsrooms. This is accessible via desktop, mobile phones, or tablets.
CGI’s OpenMedia system ensured that BBC news staff could operate remotely from different geographic locations, handling even once-in-a-lifetime scenarios, such as the COVID-19 pandemic. The system reached 468 million news consumers each week and served 15,000 BBC news users. Its 24/7/365 operation across all time zones and robust remote administration capabilities were vital in maintaining the continuity of BBC’s global news output.
2. Cognizant
- Best for: Business process automation
- Average hourly rate: $150
- Minimum budget: Inquire
- Founded: 1994
- Size: 1000 & Up
- Location: Teaneck, NJ
- Notable clients: Volkswagen Group, Aston Martin Formula One, Uniper, Barry Callebaut, National Securities Depository Limited (NSDL)
Recognized in Fortune’s "100 Fastest-Growing Companies" list from 2003 to 2012, Cognizant offers a comprehensive suite of services, including application modernization, automation, cloud, consulting, data and AI, and digital experience. With a workforce of over 346,000 people, the IT services company prioritizes transforming business processes while creating personalized, hyper-connected experiences. Its clientele includes companies from automotive, banking, consumer goods, education, healthcare, and other industries.
Volkswagen Group Ireland faced challenges with its legacy call center platform, which was negatively impacting customer experience (CX) for both callers and agents. They needed to migrate to a more efficient, integrated omnichannel platform to address this issue. Cognizant’s solution involved transitioning to Salesforce Service Cloud Voice and Amazon Connect, fully integrated into the Salesforce agent desktop. This streamlined call flows and established a unified, cloud-based contact center.
The modernization project took just three months and provided Volkswagen with a fully digital, cloud-based omnichannel customer service platform with a comprehensive 360-degree view of customers. Key achievements include a 15% resolution of calls through IVR self-service, an 8% reduction in average waiting time in the call queue, and a 50% increase in back-office productivity.
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3. DXC Technology
- Best for: End-to-end IT services
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2017
- Size: 1000 & Up
- Location: Ashburn, VA
- Notable clients: Nissan, Vodafone, NHS Supply Chain, American Airlines, Lockton
As a Fortune 500 corporation with over 130,000 employees, DXC Technology is a leading end-to-end IT services company. Operating through two main segments, Global Business Services (GBS) and Global Infrastructure Services (GIS), it offers analytics and engineering, applications, insurance software, business process services in the GBS segment, and security, cloud infrastructure, IT outsourcing, and workplace services in the GIS segment.
Wanting to improve employee productivity and satisfaction, Nissan Motor Co. needed to cater to the diverse needs of its employees. Many required a balance between professional responsibilities and personal obligations like childcare or nursing care. Nissan’s traditional work setting, which had been in place since 1994, required a significant overhaul to accommodate more flexible and remote working arrangements, especially in response to the COVID-19 pandemic.
DXC Technology provided the solution by managing the operation and maintenance of approximately 40,000 computers across Nissan, including partner companies. It implemented cloud-based interactive voice response (IVR) services like Amazon Connect, enabling employees to work effectively from anywhere. The creation of the Digital Tech Café at Nissan’s headquarters provided face-to-face IT support, resulting in 99% of computer problems being resolved within 30 minutes and achieving a 95% user satisfaction rating.
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4. LeverX
- Best for: SAP services
- Average hourly rate: $75
- Minimum budget: Inquire
- Founded:Â 2003
- Size:Â 1000 & Up
- Location: Miami, FL
- Notable clients: DHL, Bosch, Enable Injections, Girteka, Midday
LeverX, founded in 2003, is an international system integrator with a strong focus on software engineering services as well as SAP implementation and customization. The company created the Emerline brand in 2011, which specializes in custom software engineering and IT consulting, and expanded its range of IT services beyond SAP solutions. As an SAP Gold Partner and Global Strategic Supplier, LeverX has completed over 950 successful projects for more than 800 clients spanning across 30+ industries.
A multinational healthcare company operating under the Pharmaceuticals and Diagnostics divisions lacked transparency in its clinical supplies. This was significantly impacting its trial agility, causing issues in planning and inventory management.
To address these challenges, LeverX developed the Intelligent Clinical Supply Management (ICSM) solution. This solution was designed to provide end-to-end visibility for clinical supplies, encompassing various stages from planning to production and product delivery. The implementation of SAP ICSM led to significant measurable improvements for the healthcare company, including:
- Reduction in implementation costs by up to 50%
- Decrease in lead time by 10% - 15%
- Significant reduction in running costs, ranging between 30% - 40%
- Decrease in inventory overages by 30% - 40%
- Shortening of clinical trial cycles by up to 10%
5. eMazzanti Technologies
- Best for: Managed IT services
- Average hourly rate: $50
- Minimum budget: Inquire
- Founded: 2001
- Size:Â 100 - 249
- Location: Hoboken, NJ
- Notable clients: FMB Steel, Generali, Fortune Footwear, Callisto, Flowers & O’Brien LLC
eMazzanti Technologies, specializing in managed IT and cybersecurity services, offers solutions ranging from cloud backup and network management to multi-factor authentication and dark web monitoring. The company addresses key business challenges such as speed, IT performance and service delivery, and cost control. It provides quick response times with 24/7 global IT support, certified staff expertise, and cost-effective service bundles. Additionally, eMazzanti offers IT management services for organizations with or without an existing IT department, tailoring its offerings to diverse sectors, including retail, legal, manufacturing, and non-profit.
eMazzanti Technologies successfully resolved key issues for FMB Steel, a New York City area metal fabricator. Initially struggling with IT cost control and recurring technical problems under a previous IT service provider, FMB Steel partnered with eMazzanti to overcome these challenges.
The transition to eMazzanti’s support led to FMB Steel experiencing a 50% reduction in IT costs and efficiently resolved recurring issues, enhancing operational efficiency. This partnership allowed FMB Steel to focus on core business operations without the stress of IT management. This demonstrates eMazzanti’s capability to deliver effective IT solutions and substantial cost savings.
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6. HCLTech
- Best for: IT automation
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1991
- Size:Â 1000 & Up
- Location: Noida, India
- Notable clients: Broadcom Inc, E.ON, NatWest Group, UD Trucks, Aegon
Serving major verticals, including manufacturing, retail, life sciences, and healthcare, HCLTech is a global technology leader specializing in engineering, cloud, and digital services. Its engineering segment focuses on accelerating product development with robust research and development (R&D) capabilities. The cloud services division offers unique CloudSMART solutions to enhance innovation and agility in cloud utilization. In the digital arena, HCLTech aims to improve business resilience and operational efficiency through comprehensive digital transformation strategies.
HCLTech developed a solution for a global leader in optical solutions to improve its manufacturing capabilities. The IT services company implemented a robust Manufacturing Execution System (MES) using Red Hat OpenShift to create a resilient container platform that emphasizes high availability and disaster recovery.
The impact was significant, leading to a 30% reduction in operating costs and improvements in quality, productivity, and safety. This project exemplifies how HCLTech’s innovative solutions in edge deployment can enhance operational efficiency and resilience.
7. Exigent Technologies LLC
- Best for: Cybersecurity services
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1997
- Size:Â Under 49
- Location: Morristown, NJ
- Notable clients: CAPE, ID Care, Withum Smith+Brown, Medicor Cardiology, New Venture Partners LLC
Honored seven times on the global MSP (managed service providers) list, Exigent Technologies LLC is a full-service IT consulting firm with over 25 years of industry experience. It provides high-performance IT systems through its comprehensive services that include cybersecurity, dark web monitoring, backup and disaster recovery, managed IT, cloud solutions, and many others. Exigent Technologies LLC aligns technology solutions with business objectives, ensuring efficient and secure IT operations, supported by its remarkable 97.12% customer satisfaction (CSAT) score. Driven by uncompromising principles to always prioritize their customers, the IT services company caters to industries such as manufacturing, healthcare, legal, and non-profit.
California Association of Professional Employees (CAPE) faced challenges with its existing IT services provider, which couldn’t scale with the association’s evolving needs. Exigent stepped in, providing a proactive and comprehensive IT strategy, and improving CAPE’s cybersecurity and IT infrastructure.
The result was a significant advancement in CAPE’s IT operations, which led to enhanced efficiency and bolstered data security, thanks to which the company could better focus on its core mission.
Check Exigent Technologies LLC Agency Profile
8. Romexsoft
- Best for: AWS cloud services
- Average hourly rate: $45
- Minimum budget: $10,000 - $25,000
- Founded: 2004
- Size:Â 50 - 99
- Location: Lviv, Ukraine
- Notable clients: Greenfence, Healthera, SavvyMoney, Pragma-IT, TIM Media
With over 20 AWS Certifications and the status of an AWS Advanced Tier Services Partner, Romexsoft is a trusted AWS IT services provider specializing in optimizing cloud infrastructure for cost-efficiency, security, and peak performance. Serving industries such as FinTech, healthcare, media, and entertainment, it delivers expert consulting and management solutions to ensure seamless operation of AWS-based systems 24/7/365. Its services encompass consulting, secure AWS cloud migration, 24/7 support, and DevOps expertise.
Greenfence is a blockchain platform for the consumer goods industry thatfaced significant security challenges in its cloud infrastructure. These issues included vulnerabilities to web attacks, limited traceability of security issues, potential risks in their cloud environment, lack of proactive vulnerability management, and compliance mismatches.
To address this, Romexsoft implemented AWS WAF, CloudTrail, Security Hub, Inspector, KMS, ACM, and CloudWatch. These services improved Greenfence’s cloud security by providing superior threat protection, efficient incident response, and improved visibility. It also helped with compliance monitoring, vulnerability management, and security audits. The result was a robust security framework that ensured consistent security and compliance.
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9. TeamLogic IT
- Best for: Managed IT services
- Average hourly rate: $149
- Minimum budget: $1,000 - $10,000
- Founded: 2017
- Size:Â Under 49
- Location: Sandy, UT
- Notable clients: Parkinson’s Institute and Clinical Center (PICC), ISC Corporation, Lite Tech Inc, Nordon LLC, US Health Connect
For more than 15 years, TeamLogic IT has helped businesses address their IT challenges through comprehensive managed IT services, cloud solutions, cybersecurity and compliance, data backup and recovery, and data connectivity. Its approach to helping clients combines strategic guidance, a full-service help desk, proactive remote monitoring, and a network of expert technicians. As an Amazon AWS, Google Cloud, and Microsoft partner, TeamLogic IT delivers tailored IT solutions prioritizing security, productivity, and profitability.
The Parkinson’s Institute and Clinical Center (PICC) faced IT challenges, including outdated hardware and data management issues. It partnered with TeamLogic IT for an IT overhaul, focusing on data migration to the cloud and server consolidation.
As recommended by TeamLogic IT, the client chose to deploy the Egnyte cloud platform. The transition resulted in significant cost savings, improved data accessibility, and enhanced data security, aligning with Health Insurance Portability and Accountability Act (HIPAA) compliance. The IT transformation also fortified PICC’s disaster recovery capabilities, significantly benefiting its research and patient care efforts.
Check TeamLogicIT Agency Profile
10. Alpacked
- Best for: DevOps services
- Average hourly rate: $75
- Minimum budget: $10,000 - $25,000
- Founded: 2017
- Size:Â Under 49
- Location: Kyiv, Ukraine
- Notable clients: Forbes, TvCoins, Clario, Kudo
Alpacked is a DevOps agency with 8 years of IT services experience, specializing in cloud solutions, IT analytics, and infrastructure automation for various organizational sizes. Its expertise is backed up by quality assurance and 24/7 support. With 90% of long-term clients, a global reach in over 15 countries, and 10 technical excellence certifications, Alpacked is a significant player in the DevOps field.
A leading offensive security provider, struggling with DevOps and continuous integration and continuous delivery/deployment (CI/CD) pipeline challenges, partnered with Alpacked. The agency’s expertise in DevOps and security helped address issues like Amazon Elastic Kubernetes Service (EKS) cluster updates and initiated a research and development process for ongoing improvements. Utilizing tools like Kubernetes, Terraform, and Argo CD, it focused on refining the client’s infrastructure and implementing observability features for increased stability.
The collaboration empowered the client’s team to identify issues, and proactively eliminate their causes, ensuring the smooth operation of the entire system. Additionally, it proposed plans for future enhancements, including a migration to AWS-managed cloud services.
How We Picked the Best IT Services Companies
To select the top IT services companies in 2024, we reviewed their testimonials, case studies, industry reputation, team expertise, client roster, and executive management. Our team of agency experts developed a scoring system to measure their overall performance based on several important factors:
- Reviews: Quality of work, client satisfaction, and level of trustworthiness
- Portfolio: Tangible examples of an agency’s track record
- Awards and press: Industry reputation and innovation
- Team bios: The agency’s qualifications and team dynamics
- Top services: Core competencies and areas of expertise
Visit the DesignRush Agency Ranking Methodology for more information on how we research agencies.
