Question 1

What is a digital marketing agency for restaurants?

Accepted Answer

A digital marketing agency for restaurants is an agency that specializes in creating and implementing online marketing strategies to promote dining establishments through digital channels. It combines knowledge of the hospitality industry with expertise in digital marketing to help restaurant businesses increase their online presence, reach more potential customers, and drive sales.

These agencies are adept at navigating the unique challenges and opportunities of marketing restaurants online, including:

Targeting local customers: Most restaurants typically serve local customers — 43% of customers prioritize restaurant location when making a dining decision. That is why it is critical to focus marketing efforts locally. The challenge is to stand out in a competitive local marketplace and reach potential clients at the exact moment they are looking for dining options.
Customer experience focus: Restaurants are in the business of selling experiences as much as food and drink. Digital marketing for restaurants must attract customers but also convey the ambiance, service quality, and culinary excellence online to entice potential diners.
Local competition: Restaurants face stiff local competition. Digital marketing agencies for restaurants must employ strategies that highlight a restaurant’s unique selling propositions (USPs). Since 88% of smartphone users who perform local searches visit a related business within a week, digital marketing agencies must leverage local search engine optimization (SEO) to ensure their clients stand out in local search queries and maps.
Reputation management: Online reviews can make or break a restaurant. In fact, 74% of restaurant customers state that positive customer reviews and high ratings are moderately or highly important when choosing one restaurant over another. Effective digital marketing includes managing reviews across platforms, encouraging positive feedback, and diplomatically addressing negative reviews.
Variable customer demand: Demand can vary widely depending on the time of day, day of the week, season, and current trends. Thus, digital marketing strategies must be flexible and adaptive, promoting special offers, events, or seasonal menus to boost slow periods.

Digital marketing agencies for restaurants employ different strategies depending on stages or aspects of the service:

Early business development: For new restaurants, digital marketing focuses on building brand awareness, establishing a strong online presence, and generating buzz before and around the opening. This might include teaser campaigns, influencer partnerships, and targeted ads in local areas.
Corporate vs. general branding: Corporate-branded restaurants might focus on consistency across locations and leveraging the corporate identity. In contrast, independently owned restaurants or smaller chains might emphasize their unique identity, local flavor, and personalized customer experiences.
Customer loyalty and engagement: For established restaurants, strategies may shift towards building loyalty and deepening customer relationships through loyalty programs, personalized email marketing, and engaging social media content.

An example from Hudson Creative showcases the true power of top restaurant digital marketing agencies. Lincoln Ristorante sought to boost revenue during the COVID-19 pandemic by promoting its delivery and takeout services. Focusing on targeted Display Ads and directing traffic to Caviar, a food delivery service, Hudson Creative showcased the effectiveness of its strategic approach.

The results were impressive:

2X the number of online orders
Over $1,000 daily revenue from online orders
318,670 impressions

Question 2

What do digital marketing agencies for restaurants do?

Accepted Answer

Restaurant digital marketing agencies provide services designed to enhance a restaurant’s online visibility and customer engagement across various channels.

Some of the services they offer include:

Website Design and Optimization

Digital marketing companies for restaurants create visually appealing, easy-to-navigate websites tailored to a restaurant’s brand. These websites are optimized for mobile devices and search engines, featuring menus, booking systems, and online ordering functionalities.

Search Engine Optimization (SEO)

Restaurant digital marketing agencies improve the ranking of dining establishments in search engine results through keyword optimization, content creation, and local SEO strategies, making it easier for potential customers to discover them online.

Social Media Management (SMM)

Given that 89% of U.S. diners have social media accounts and 62% check them multiple times a day, it’s imperative for restaurants to effectively manage their social media presence. Digital marketing companies for restaurants handle their presence on various social media platforms, engaging with the audience through regular posts, stories, and interactions.

To make the most of SMM efforts, restaurant digital marketing companies:

Identify the right channels
Target specific demographics
Employ organic and paid tactics to grow brand exposure
Create unique and engaging content
Monitor and analyze performance
Foster customer relationships
Interact with qualified leads

Content Marketing

Digital marketing agencies create and distribute high-quality content related to the restaurant’s offerings, such as blog posts, videos, and infographics, to attract and retain a clearly defined audience.

The most effective types of content for hospitality businesses are:

Social media and video content for building interest and desire
Blog for optimizing search rankings
Digital PR content for improving brand awareness and perception
Website content for informing the audiences of the restaurant’s offerings and rates
The mix of these for boosting local SEO

Paid Advertising

Digital marketing agencies specialized for restaurants implement and manage local online advertising campaigns, including Google Ads and social media ads, to increase visibility and attract customers.

Carefully targeted paid campaigns allow businesses to attract highly qualified leads identified by various criteria, including:

Age and gender
Behavior
Location
Income level
Interests

Email Marketing

These agencies develop email marketing campaigns to send incentives to loyal customers and promote special offers, events, or new menu items to a list of subscribers, aiming to encourage repeat visits and foster customer loyalty.

Online Reputation Management

94% of restaurant customers read online reviews on platforms like Yelp and TripAdvisor. Digital marketing companies for restaurants monitor and respond to online reviews and feedback to maintain a positive online image.

The benefits of optimizing online feedback and third-party recognition include:

Improvement of the local SEO
Increase in brand awareness
Enhancing customer trust
Gaining a competitive advantage
Improvement in brand perception
Establishing credibility and authority

Question 3

How much does digital marketing for restaurants cost?

Accepted Answer

Here’s a breakdown of digital marketing prices for restaurants, covering different services like SEO, SMM, and more. The costs can vary widely depending on the scope of your project, the agency you work with, and the specific services you require:

SEO: Ranging from $1,000 to $5,000, depending on the extent of optimization required.
SMM: $1,000 to $10,000 per month, depending on the number of social networks covered and the scale of your campaigns.
Video marketing: $1,000 to $50,000 for a promotional video, largely dependent on the production quality and the content’s scope.

Marketing professionals often recommend allocating 3%-15% of a restaurant’s revenue to its marketing budget. This range allows for flexibility, enabling businesses to adjust their spending based on their operational scale, audience reach, and desired marketing outcomes.

They suggest following a 70/20/10 model to ensure a balance between proven strategies and exploring new opportunities:

70% of the budget goes to tried-and-tested marketing techniques that have delivered results, focusing on digital marketing, traditional advertising, and customer loyalty programs.
20% is allocated to scaling up successful experiments from the previous 10%. It ensures that your marketing strategy continuously evolves, incorporating new and effective tactics alongside the main strategies.
10% is reserved for experimenting with new marketing tactics. This segment allows for innovation without expecting immediate returns, exploring new platforms or trends that could benefit the restaurant in the long run.

The top 50 restaurant digital marketing agencies on DesignRush charge an average of $105/hour. Roughly 21.4% of these agencies accept projects with a minimum budget of less than $1,000, while only 0.7% require a $50,000+ minimum budget.

Question 4

Why should you hire a restaurant digital marketing agency?

Accepted Answer

Hiring a restaurant digital marketing agency helps with attracting new customers and retaining existing ones. It also offers scalability, cost-efficiency, and the ability to directly connect with and understand your audience. With 90% of customers researching restaurants online before visiting one, digital marketing isn’t an option for the hospitality sector – it’s a necessity.

Here’s why it’s a wise investment:

Increased visibility: With most consumers turning to online searches to find new places to eat, a strong online presence ensures your restaurant comes up in those searches, attracting potential customers.
Targeted advertising: Digital platforms allow restaurants to target and reach specific demographics based on interests, location, dining habits, and more. Precision leads to higher conversion rates and more efficient use of advertising budgets.
Engagement with customers: Social media and email marketing enable restaurants to engage directly with customers and build relationships that foster loyalty. Sharing content like behind-the-scenes looks, special offers, and new menu items keeps your audience engaged and informed.
Cost-effectiveness: Unlike traditional marketing methods, digital marketing often offers a higher return on investment (ROI). Online ads, content marketing, and social media campaigns are typically more affordable than most offline campaigns, with the ability to measure and adjust in real time for better performance.
Reputation management: Online reviews are a significant factor in a restaurant’s success. Digital marketing strategies include managing these reviews and helping to maintain a positive online reputation that attracts more customers.
Insights and analytics: Digital marketing provides valuable data on customer behavior, campaign performance, and more. These insights allow restaurants to make informed decisions and tailor their offerings and marketing strategies to effectively meet customer needs and preferences.
Competitive advantage: By leveraging the latest digital trends and tools, restaurants can create a distinctive brand identity and customer experience that draws in more business and leaves competition behind.
Dynamic response to market trends: The digital landscape is ever-evolving and offers the flexibility to quickly adapt marketing strategies based on performance, seasonal trends, or changing consumer preferences. This agility is crucial in the fast-paced restaurant industry.
Customer retention: Through personalized marketing efforts like email newsletters and loyalty programs, digital marketing helps keep your restaurant top-of-mind for existing customers, encouraging repeat visits and fostering a loyal customer base.
Accessibility: Consumers expect to find information about restaurants, including menus, hours, locations, and booking options, online. A comprehensive digital marketing strategy ensures your restaurant meets these expectations, enhancing customer satisfaction and accessibility.

The Le Suprême case study illustrates the importance of investing in digital marketing for restaurants and shows how effective SEO can improve online visibility and customer engagement.

Faced with the challenge of establishing Le Suprême as a premier French dining destination in Detroit’s competitive market, Method Co. and Gourmet Marketing collaborated to create a sophisticated website that would reflect the brasserie’s elegance but also achieve top search engine rankings for relevant keywords.

Utilizing HubSpot’s content management system (CMS) and focusing on both general and local SEO, the agency increased Le Suprême’s digital presence, ensuring that it reflected the spirit of French food in Detroit. This strategic approach propelled Le Suprême to achieve the top-ranking position for any “French restaurant + Detroit” keyword search combination. It also accounted for 80% of the website’s traffic from organic and local search results.

Question 5

How to choose the right digital marketing agency for restaurants?

Accepted Answer

Choosing the right digital marketing agency for your restaurant involves a series of thoughtful steps to ensure the agency aligns with your specific needs, budget, and goals. Follow these steps through the selection process:

Define your project requirements: Clearly outline your digital marketing needs, objectives, and timeline. Consider the challenges your restaurant faces and what you aim to achieve with digital marketing.
Set a budget: Understand that digital marketing is an investment in your restaurant’s growth. Determine a realistic budget that accommodates your goals while factoring in the scope and duration of the project. Seek a balance between cost-effectiveness and the quality of services offered.
Gather references: Start by researching reputable digital marketing agencies for restaurants through online directories, blogs, and industry recommendations. Compile a list of potential agencies that catch your interest.
Evaluate their work: Review the agencies’ portfolios, client lists, and testimonials. Look for experience in the restaurant sector and assess the impact of their campaigns. Client reviews can offer insights into the agency’s reliability, effectiveness, and communication style.
Focus on location-based marketing expertise: Brick-and-mortar businesses enjoy different online opportunities from digital ones. Not only do search engines recognize local search intent, but your searches are much more likely to convert. This is why you need experts in promoting local businesses online.
Assess their experience and reputation: Delve into the agency’s background, including how long they’ve been focusing on digital marketing for restaurants, their core areas of expertise, and any recognitions they’ve received. This helps gauge their industry standing and expertise.
Investigate their processes: Look into the agency’s approach to digital marketing. A reliable agency should employ data-driven strategies and thorough market research to tailor their services to your restaurant’s unique needs.
Consider the agency size: Decide whether a larger agency or a smaller boutique firm would best suit your project based on the complexity and scope of your digital marketing needs and your budget.
Assess their awareness and compliance with the relevant laws: Whether it is web accessibility or user data protection, look for partners who take all the necessary measures to respect and protect your users, as well as your business.
Shortlist and contact candidates: Narrow your options to up to five agencies and initiate contact. A detailed request for proposal (RFP) can help gauge their interest and ability to meet your needs.
Review proposals: Evaluate each agency’s proposal to gain insight into its creative and strategic capabilities, as well as its eagerness to understand and amplify your brand.
Conduct interviews: Meet with your shortlisted agencies to discuss their proposals further. This step is crucial for assessing compatibility in terms of vision, work ethic, and communication style.
Understand potential ROI: Discuss with each agency the return on investment they offer. Ask detailed questions about their pricing, expertise, and proven results to ensure they can grow your restaurant.
Make your decision: Choose the agency that best aligns with your restaurant’s marketing needs, budget, and culture. Opt for a partner who not only understands the restaurant industry but is also committed to your success.

For restaurants looking to enhance their online presence and attract more diners, selecting the right digital marketing agency is a critical step toward achieving their goals. If you need help with the selection process, visit DesignRush’s Marketplace. We’ll connect you with five of the most suitable agencies based on your requirements – for free.

Question 6

What questions to ask digital marketing agencies before you hire one?

Accepted Answer

You can ask digital marketing agencies the following questions before you hire one:

Its Relevant Background

Can you share examples of successful location-based marketing campaigns you’ve executed for restaurants and the impact they had?
Who are your past clients in the hospitality and restaurant industry, and what type of work did you do for them?
Which digital marketing channels and tactics are your strengths, especially regarding the food and beverage sector, and why?
How do you integrate online reputation management for restaurants into your broader digital marketing strategy?
How do you stay informed about the latest digital marketing and restaurant industry developments?

Company Services and Processes

What digital marketing strategies have you found most effective for restaurants?
Which advertising platforms do you recommend for restaurant promotion?
Which platforms do you use for project management and marketing automation to streamline campaigns for restaurants?
How do you tailor your digital marketing strategies to accommodate the unique aspects of a restaurant’s brand and customer base?
What digital marketing budget range do you recommend for a restaurant looking to achieve significant growth in its market segment?
How flexible are your digital marketing strategies in adapting to sudden market changes or trends within the restaurant industry?

The Project

Based on your experience, when could we start seeing tangible results from our digital marketing efforts?
How can we track and monitor your performance and the progress of our digital marketing campaigns?
What key performance indicators (KPIs) will you track?
How will you define and measure success for our restaurant marketing campaigns, and what ROI can we expect?
What level of involvement do you expect from us in the campaign development process, and how do you incorporate client feedback?
Who would be our primary contacts within your agency, and how frequently would we receive updates?

Asking these detailed questions will help you discern whether a digital marketing company for restaurants can handle the unique challenges and opportunities within the hospitality industry, ensuring they can drive meaningful results and support the growth of your business.

Question 7

What are the best restaurant digital marketing agencies in the U.S.?

Accepted Answer

The best restaurant digital marketing agencies in the U.S. are:

Embark Marketing
- 5.0 stars on Google (6 reviews)
- Top clients: Rosario’s, Stone Bro’s, The Good Kind, Piatti
Hudson Creative
- 5.0 stars on Google (2 reviews)
- Top clients: Patina Restaurant Group, LDV Hospitality, Wolfgang Puck Catering, Lincoln Ristorante
Resto Experience
- 5.0 stars on Google (5 reviews)
- Top clients: Rreal Tacos, Tomo Japanese Restaurant, Enzo’s Pizza, The Crossing Steak House
Restaurant Marketing
- 5.0 stars on Google (14 reviews)
- Top clients: Yogurtland, Salt Creek Grille, Mama’s Hospitality Group, Archibald
The Digital Restaurant
- 5.0 stars on Google (7 reviews)
- Top clients: Salerno’s Pizza, Baldinelli Pizza, D’Agostino’s Pizza, Braconi’s Restaurant and Pizzeria

Top Restaurant Digital Marketing Agencies

Best Digital Marketing Companies For Restaurants

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