Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...
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Offering Contact & Call Center Services. At Connectica Solutions, our main focus is to help you “Connect”. Connect with your customers, your employees, providers and partners using the most efficient communication channels and the latest technology to your advantage...
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Callzilla is a full-service outsourced call center and business process outsourcing company with headquarters in Miramar, Florida. We help leading brands acquire and care for English-speaking and Spanish-speaking customers, placing the utmost priority on quality...
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Quality Back Office (QBO) relieves business owners from the burdensome tasks of payroll, bill pay, invoicing, bookkeeping, accounting and more. With a dedicated team of real people and over 10 years of experience, we have successfully taken over 500+ back offices. Let us be your go-to back office provider...
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Sourcefit is the leading custom offshore outsourcing company in the Philippines. Sourcefit is an American-managed outsourcing company in the Philippines with state-of-the-art production offices located in Manila. We offer low-cost, specialized outsourcing services that are customizable based on your specific...
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Best virtual assistant services of all time. Hire a VA for more than 6 hours a day and 7 days a week service as needed. For a fixed monthly rate please email us at admin@aslpreservationsolutions.com...
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We support businesses to succeed by outsourcing and providing centralised remote workers using cost effective solutions...
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At SMB Medical Billing, we exude pride in delivering unparalleled medical billing services across Kansas. Our formidable team of 40 experts, with 27 dedicated members boasting a decade-long commitment, averages an impressive 12.5 years of experience in the intricacies of medical billing. This reservoir of...
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Bold Ink is a Vancouver-based collective of marketing and communications experts dedicated to assisting small and mid-sized businesses in forging stronger connections with their customer base. With our specialized knowledge and tailored strategies, we empower businesses to enhance their brand visibility and...
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CallTel is a business process outsourcing, telephone answering service, and customer engagement company that works together. We provide cutting-edge digital solutions that enable and maximize the effectiveness of individuals, groups, and companies using technology...
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Acehweb.com is one of most trusted local based web design services since 2009. We are use wordpress as most likely CMS for our clients. Our clients is start from government, small business to large business. The largest local newspaper in the city is one of our client...
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Outsourcing service which we are provider is dedicated solution for foreign companies. We have e-commerce specialists doing expansion at amazon, ebay, aliekpress,allegro and more marketplaces. We also provide iGaming solutions as a customer support 365/24/7 and compliance team...
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LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...
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Zeropoint Computing is an IT farm with Website, Software, Mobile App Development Supports, Graphic Designing and SEO support as well as Freelancing Support ...
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We at 5Fusion Tech LLC, develop your best websites, software's and social media marketing and guide you throughout the process to facilitate your business and make it easy for your to other aspects of your business...
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We don’t believe in “one solution fits all”, but we always create customized solutions for our clients in order to address and track their critical business issues...
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We innovate to find a better way:Offering a powerful set of automatic migration tools: from an obsolete platform migration service to next generation platforms.We work to develop the most effective solutions for our customers, designing, building, and distributing software resources and applications...
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TOP SOFTWARE ENGINEER STAFFING AGENCY IN VIETNAM...
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Since its inception in 2009, Intelegencia has been transforming businesses through its service offerings in Technology, BPO, Back Office, Data and Cloud Engineering...
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Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...
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Aspen HR: Expert PEO Solutions for Dynamic Business Growth. Offering specialized HR services, payroll management, and comprehensive benefits in a white-glove approach, catering to diverse industries including technology and finance. Renowned for personalized client service and a robust national presence...
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AgileHRO is an HR-Tech company empowering businesses of all sizes to manage their global teams seamlessly through Agile Hero, innovative global employment platform. Agile Heros powerful features, including Employer of Record (EOR), Global Payroll, and Global Mobility, companies can navigate the complexities...
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We are an international firm with a presence in Peru, Colombia, Ecuador, Chile, and Mexico, specializing in providing audit, financial, accounting, tax, and legal consulting services, outsourcing services, inventories, transfer pricing, and IT, among others...
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Sprint19 specialize in software development to bring your innovative ideas to life. Let's build something amazing together. For over a decade, our team's combined experience has helped 150+ startups build their web and mobile applications, launch their businesses, and have a handful of acquisitions...
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Data Entry, Data Conversion, Data Processing, Web Scraping, Online Data Entry Specialist, Offline Data Entry Specialist, Excel Data Entry Representative, Data Extraction , Magento Product Upload Services, eCommerce Product Upload Services , Catalog Data Entry...
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Local SEO is a specialized SEO & content marketing agency that helps businesses grow organic traffic through SEO. We are a Portuguese SEO Agency with experience in the Portuguese and English Market...
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Netgains is a digital innovation workplace that delivers technical solutions with integrity, passion and excellence. Our team specializes in creating websites, mobile apps and infrastructure that solve business challenges and align with your emerging IT demands, helping you gain a competitive edge and take...
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Paul Virtual Solutions, based in Regina, Saskatchewan, offers a range of services including International Trading, BPO, Call Center & HR Solutions, and Affiliate Marketing led Sales Solutions to clients globally. We excel in facilitating seamless connections between Manufacturers, Suppliers, and Potential...
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360 Automation AI develops custom AI agents and automates complex workflows to help businesses save time, reduce operational costs, and increase revenue...
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Flexisource IT is your best gateway to top-calibre fully managed IT teams dedicated in servicing Australian businesses and startups to scale up and grow rapidly...
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Offshoring Staffing is the best way to access top-level talent at a cost around 70% cheaper than your home country. We have decades of experience vetting outsourcing providers and can help you fastrack your due diligence process so you can start leveraging the benefits of outsourcing sooner.We work...
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ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...
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DataPlusValue is one of the most preferred IT/ BPO company in the industry. We are giving you a systematic data conversion process with error-free results, which is helpful to improve your data retrieval efficiency...
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Valatam is an outsourcing agency providing businesses with key business operations. They offer your business a remote team that you can delegate parts of your operations to, enabling you to get your time back, save money and be more productive...
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C9 Staff is a boutique remote staffing solutions provider with deep talent penetration across 35 top international talent markets and a client base that includes top tier digital marketing agencies, software development companies, eCommerce sites, professional services firms, and contact centers in the US...
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ASC Group is a leading provider for outsourcing services to accounting & Bookkeeping, legal, financial, and Business consulting services to small/medium/large enterprises in India, USA, Japan, Singapore, UK, Canada. The Group carries 25+ years of experience in advising 1000 + business globally...
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Origo offers a platform solution for fast-growth, mid-market companies, that enables operational improvement. We give our partners the people, process, tech, and data that they need to accelerate their growth, scale operations, while reducing their overhead...
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Houston Digital Marketing is a comprehensive digital marketing agency providing top-notch services including SEO, website design, social media marketing, and more...
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Relying on the experience of our multilingual consultants supported by voicebots and chatbots, your company will receive the highest level of omnichannel customer service...
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SysMD delivers smart, efficient healthcare solutions through expert revenue cycle management, medical billing, credentialing, coding, and transcription services. Founded in 2020, we help medical practices boost profitability, reduce administrative burdens, and stay compliant. Our team blends deep industry...
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IM Services delivers practical, cost-effective digital solutions designed to support business growth. As a legally registered organization, we leverage cutting-edge digital tools to drive efficiency and performance. Our thorough screening and vetting process ensures access to a highly skilled talent pool...
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Reptide Media's virtual assistants are your secret weapon in the digital age. We empower businesses of all sizes with expert VAs specializing in sales enhancement, platform mastery, and maximizing productivity. Let Reptide Media's VAs streamline your workflows, capture qualified leads, craft engaging content...
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GA Technocare Technology is a leading IT solution and service provider, committed to offering innovative solutions and professional services to customers across the globe...
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Q-DAT (Quality Data) A Bangalore(India) based company primary focus on Enterprise Data management, Manual Software Testing and other Tech support related activities for E-Commers Players, Manufacturer and Other Business Organisations for their Business Data Processing, Product Listing in Online Shopping...
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India-Data-Entry.com is a reputed data entry company in India that has been serving global clients since 2006. We have expertise in data entry, processing, conversion, management, annotation, product upload, photo editing and similar services...
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DataEntryIndia.biz a reliable data entry services provider in India that have years of experience in delivering successful services to worldwide customers from different industries...
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An IT and business process outsourcing (BPO) firm in India known as Data Outsourcing India offers a variety of services, including data input, data management, data mining, eCommerce product upload, virtual assistant, picture editing, website design, web development, content authoring, and search engine...
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At DataGoaz, we simplify the way businesses manage data and back-office operations. Based in Texas and operating globally, we specialize in virtual assistant services, data entry, web research, data conversion, and moreall tailored to save you time and reduce costs...
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RV Shared Global Services Pvt Ltd is a global professional services firm delivering high-quality BPM and accounting solutions with a strong presence in Australia and India. We support clients across multiple countries offering seamless cross-border services tailored to local regulations...
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GetNuva connects businesses in the USA with exceptional virtual assistants worldwide. Boost your productivity, drive growth, and embrace diversity with our cost-effective solutions. Lets transform your business together...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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