89% of the organizations that offer "significantly above average" customer experiences are more successful financially than their competitors.
This indicates that excellent customer service is a brand differentiator that builds trust and increases customer retention.
So, businesses that want to grow should ensure high-quality support.
In this blog post, we’ll talk about the benefits that answering services for small businesses carry, and provide the best agencies you can hire for more repeat purchases.
Let’s dive in!
Similarly to other business answering services on the market, answering services for small businesses handle inbound and outbound calls to help organizations:
However, what makes these agencies different is their focus and experience in helping small and medium-sized businesses create meaningful, personal connections with their callers aiming to grow their list of clients.
Their offerings include:
For small business owners, making the best first impression can make all the difference.
This is where industry-trained call answering agents can come in handy, providing each caller with professional assistance while presenting your brand in the best light possible.
These are the best answering services for small businesses that you can hire for more satisfied clients and repeat purchases:
Abby Connect is a Las Vegas-based business answering service provider that offers bilingual receptionists, customized client intake and custom answering hours.
The agency can assist you with:
Businesses can use their services during specific business hours or 24/7/365.
Some of the sectors the agency serves are legal, dental and accounting.
Abby Connect has three pricing structures:
Headquartered in California, Smith.ai offers superior call answering services. The company was founded by a team from Apple and Google.
They can offer omnichannel solutions, including:
Smith.ai serves small businesses across various industries like consulting, legal and automotive.
The agency offers four pricing plans:
VoiceNation is a Georgia-based company offering answering services for small businesses across a range of industries, including legal, medical, real estate and construction.
They have bilingual representatives and can provide 24/7 assistance for the following solutions:
VoiceNation has several pricing plans:
Ruby serves as an extension to your in-house teams. Their job is to make the most out of every customer conversation.
The Oregon-based agency partners with small businesses across a range of industries like legal, healthcare, finance and education.
Some of their offerings include:
AnswerFirst is a Florida-based company, helping businesses provide better customer service and increase client satisfaction.
Their live services are available 24/7 and include:
The agency serves a range of industries, including healthcare, legal, manufacturing and information technology.
Contact AnswerFirst for custom pricing.
Headquartered in New York, Go Answer provides professional services that help small businesses capitalize on every opportunity and lead that comes in their way.
The company can handle:
They serve clients across different sectors like finance, education, government and hospitality.
GoAnswer pricing plans start at $50/month. To see all of their plans, you should ask for a free quote.
Answering Service Care is a Florida-headquartered company serving clients in the medical, real estate, funeral and legal sectors.
They have bilingual operators who can provide you with business answering services 24/7.
Their key solutions include:
Answering Service Care has six pricing plans:
Based in Virginia, MAP Communications offers professional live answering services for small businesses across a range of industries like transportation, hospitality, finance, government and property management.
The agency offers bilingual agents and 24/7 coverage. It can assist you with:
AnswerConnect is an Oregon-based agency helping small businesses capture more leads and providing their customers with great service.
They offer 24/7 coverage to clients from different sectors, including healthcare, finance, eCommerce and legal.
The agency can assist you with:
Contact AnswerConnect for a custom quote.
Headquartered in Oregon, AnswerForce provides small businesses with professional call answering services.
Their industry-trained agents are available 24/7 and serve clients across a range of industries, including real estate, cleaning, IT, healthcare and legal.
The company can handle:
AnswerForce offers three pricing plans:
There are a few factors that can influence the cost of answering services for small businesses:
Typically, these companies design their subscription plans based on per minute, per call and per month pricing.
Small and medium-sized businesses can come across prices starting at $30 and going up to a few hundreds of dollars per month.
Most of these agencies offer custom pricing, so these services may be cost effective, considering that organizations can pay based on the number of calls they receive.
These are the key reasons to invest in answering services for small businesses:
As your business grows, your expenses will increase. You’ll need to hire more people to perform various operations, including a receptionist to take care of your client communication.
However, considering that an in-house receptionist is worth about $2.800-$3,500 per month, outsourcing answering services can help you cut front desk-related costs.
If we calculate the cost for payroll taxes, sick days, holidays and office equipment, then it will go up.
These solutions will cost you between $30 and a few hundreds of dollars per month, allowing you to direct these savings towards other more important areas of your business.
A business answering service will give you all benefits a traditional receptionist would, at a fraction of the cost.
With several employees wearing many hats, it can be particularly difficult for small organizations to manage their client communication.
Responding to each call and email with professionalism can be a time-consuming process, especially if you receive a higher volume of calls.
Outsourcing business answering services can take this task off your shoulders, allowing you to focus on more value-added responsibilities and larger sales drivers.
This will reduce your workload and ultimately increase your business efficiency.
Unlike in-house receptionists who can assist your clients during working hours only, business answering service providers work 24/7/365, covering weekends and holidays.
They can increase your company responsiveness which is the key to maintaining a professional image and reinforcing strong customer relationships.
So, you won’t have to worry about missed calls or sales opportunities.
Additionally, these experts can ensure each caller receives high-quality support and personalized attention which contributes to enhanced customer service and increased satisfaction.
Sales calls are the lifeblood of every small business. When not answered properly, they can lead to missed opportunities.
Having said that, despite technology improvements and artificial intelligence, machines cannot replace the quality of service a live answering receptionist would provide.
And organizations need to consistently deliver exceptional customer experiences to achieve their goals and drive business growth.
Though machines may be less expensive, customers prefer to talk with a human being.
Data supports this fact, and according to NICE inContact, agent-assisted methods of communication bring a higher level of satisfaction among customers.
The logic behind this may come down to the higher level of personalization that live agents can bring. It also allows callers to explain complex problems and lets agents gain better recognition of the callers’ emotions.
To choose the best business answering service provider for your small business, consider the following aspects:
Answering services for small businesses can help startups and medium-sized companies improve their client satisfaction and drive more repeat purchases.
Their solutions may cost you between 30 and a few hundreds of dollars per month.
The benefits of investing in business answering services are:
To choose the best agency for your organization, consider these factors: