Procure top answering services for small business from our expert agency ranking list to ensure high-quality customer support and successfully grow your business. Narrow down your results by budget, client reviews, average hourly rates and team size.
Best Small Business Answering Service Companies
- Our collaborators have grown to rely on our commitment, responsibility, and adaptability through tailor-made resolutions. Our endeavor to cultivate Brand Passion involves cultivating profound insights [... view the full profile of Global Response]Margate, Florida 1000 & Up Inquire Inquire
- Helpware builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. [... view the full profile of Helpware]Lexington, Kentucky 1000 & Up $25/hr $10,000 - $25,000
- Built on 50 years of contact center experience, Ansafone Contact Centers is one of the leading call centers in the country. Not only do we provide world-class customer experience, we also promote our [... view the full profile of Ansafone]Santa Ana, California 500 - 999 Inquire Inquire
- AnswerForce delivers a suite of live, genial, and proficient phone answering services, alongside virtual reception solutions and beyond. Our seasoned team of customer-centric agents tend to your calls [... view the full profile of AnswerForce]Portland, Oregon 100 - 249 Inquire Under $1,000
- SSR TECHVISION takes the lead as a prominent business process outsourcing service provider, focusing particularly on phone answering services. [... view the full profile of SSR Techvision]Fayetteville, Georgia 100 - 249 $15/hr $1,000 - $10,000
- Signius Communications has 12 locations across the United States, providing expert call center solutions. [... view the full profile of Signius Communications]New York City, New York Under 49 Inquire Inquire
- AnswerConnect stands out with its mastery in offering 24/7 live phone answering services. This expertise empowers brands to seamlessly integrate a profoundly "human voice" into their business [... view the full profile of AnswerConnect]Portland, Oregon 500 - 999 Inquire Under $1,000
- Headquartered in the heart of the Midwest in Sioux Falls, SD, Five Star Call Centers delivers total customer satisfaction in a passionate, relentless and impactful manner with our call center [... view the full profile of Fivestar Call Centers]Sioux Falls, South Dakota Under 49 $50/hr Inquire
- PATLive stands at the forefront, providing top-tier phone answering services characterized by their amiability and distinguished reputation. Our commitment is to furnish each customer with an [... view the full profile of PATLive]Tallahassee, Florida 100 - 249 Inquire Inquire
- IdeasUnlimited is a global support services provider with thirteen (13) years of experience in providing Call Center and Remote Business support services! [... view the full profile of IdeasUnlimited]Sugar Land, Texas 100 - 249 $10/hr $1,000 - $10,000
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We'll Find The Best Agencies For You.- TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop [... view the full profile of TechSpeed]Portland, Oregon 100 - 249 $6/hr $1,000 - $10,000
- VoiceNation is an industry-leading live answering provider, serving thousands of businesses across key sectors, including real estate, legal, medical, finance, home services and franchise. What [... view the full profile of VoiceNation]Duluth, Georgia 1000 & Up Inquire Under $1,000
- Munzai Solutions is a creative development and digital sales organization that aims to address a market vacuum. We give you a chance to see a significant improvement in your business growth with our [... view the full profile of Munzai Solutions]Manchester, United Kingdom Under 49 $20/hr $1,000 - $10,000
- LeadBuds is a specialized B2B lead generation company that leverages over a decadmpowerment. Built on trust and reliability, LeadBuds delivers consistent value through tailored LinkedIn and email [... view the full profile of LeadBuds]Kyiv, Ukraine Under 49 $25/hr $1,000 - $10,000
- Hugo is the largest specialty provider of customer care, data, and community support solutions. [... view the full profile of Hugo]Chicago, Illinois 1000 & Up $10/hr Under $1,000
- Protel BPO, located in Belize City, Belize, is a leading and locally owned outsourcing provider. Since 2013, it has been delivering exceptional INBOUND and OUTBOUND omnichannel contact center services [... view the full profile of ProtelBPO]Belize City, Belize 500 - 999 $14/hr $50,000 & Up
- Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation [... view the full profile of Dalerio Consulting]Durres, Albania 50 - 99 $10/hr $1,000 - $10,000
- Simply Contact is a leading provider of customer support outsourcing, specializing in delivering multilingual and multichannel services on a global scale. We serve as a reliable partner to create [... view the full profile of Simply Contact]Warsaw, Poland 500 - 999 $10/hr Inquire
- Customized to suit your individual needs, Westpark Communications embodies the quintessence of a phone answering service provider that impeccably aligns with your requirements. [... view the full profile of Westpark Communications]Spring, Texas Under 49 Inquire Inquire
- OnBrand24 stands as a leading provider of outsourced customer support services, offering established overflow and contingency strategies. [... view the full profile of OnBrand24]Beverly, Massachusetts Under 49 Inquire Inquire
- For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today! [... view the full profile of Call Management Resources]Columbus, Ohio 50 - 99 Inquire Under $1,000
- As a multiple award-winning, 24 hour call center & live answering service, you should know that our call agent team is trained and certified in professional call taking, messaging, dispatch and [... view the full profile of Answering365]Los Angeles, California Under 49 Inquire Inquire
- Ambs Call Center functions 24/7, delivering steadfast phone answering services and comprehensive call center solutions. [... view the full profile of Ambs]Jackson, Michigan 100 - 249 Inquire Inquire
- IntelligentBee is renowned for delivering cost-effective, high-quality services in Web and Mobile Development, Customer Support, and Business Process Outsourcing (BPO) to clients worldwide. With a [... view the full profile of IntelligentBee]Iași, Romania 250 - 499 $15/hr $10,000 - $25,000
- Embracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on [... view the full profile of Uassist.ME]Miami, Florida 500 - 999 $15/hr $1,000 - $10,000
- With a legacy dating back to 2016, HiredSupport stands as a true trailblazer in the outsourced customer support realm. [... view the full profile of HiredSupport]Rancho Cucamonga, California Under 49 Inquire Under $1,000
- Gabbyville specializes in providing live virtual receptionist answering services to a wide array of small and medium-sized business owners across the nation. Our services encompass answering inbound [... view the full profile of Gabbyville]Knoxville, Tennessee 100 - 249 Inquire Under $1,000
- Invensis is a leading business process outsourcing firm, providing an extensive range of services including IT, finance and accounting (F&A), revenue cycle management, transactional management [... view the full profile of Invensis]Lewisville, Texas 1000 & Up Inquire Inquire
- Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising [... view the full profile of Answering Service Care ASC]Margate, Florida Under 49 Inquire Inquire
- TeleDirect stands tall as an acclaimed industry frontrunner, focused on delivering outstanding on-demand call center and phone answering solutions. With a profound grasp of the contact center [... view the full profile of TeleDirect]Sacramento, California 250 - 499 $100/hr Inquire
- We Specialize in Business Development and Operations Management. Our Focus is on People, Systems & PSuperwoman Business Services is a Virtual Back Office Support System that specializes in Business Development and Operations Management. Our Focus is on People, Systems & Processes. [... view the full profile of Superwoman Business Services]St. Petersburg, Florida Under 49 $30/hr $1,000 - $10,000
- Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you [... view the full profile of TAS United]San Antonio, Texas Under 49 Inquire Inquire
- SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs. [... view the full profile of SureCall]Denver, Colorado 100 - 249 Inquire Under $1,000
- Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques. [... view the full profile of Loop Contact Solutions]Makati, Philippines 100 - 249 $8/hr Inquire
- Nexa emerges as a trailblazing 24/7 virtual phone answering service renowned for its nationwide operations across the United States. Our forte lies in delivering unparalleled customer experiences [... view the full profile of Nexa]Phoenix, Arizona 100 - 249 Inquire Inquire
- MiXBS is a modern cloud-based outsourcing company that enhances customer experiences and drives growth with proprietary software. We help businesses thrive without high expansion costs by handling [... view the full profile of MiXBS, LLC]Miami, Florida 500 - 999 $12/hr Under $1,000
- Call Center Sales Pro (CCSP) offers a comprehensive range of services for businesses in the United States. These services include telephone answering, healthcare call centers, outsourced call centers [... view the full profile of CCSP]Seymour, Tennessee 100 - 249 Inquire Inquire
- We offer 24-7 Inbound Contact Center Services that include Phone, Email, Live Chat, Text and Social Media Support Services. We also help with back-office support work including order processing, data [... view the full profile of Digitech Outsourcing Solution]Rehoboth Beach, Delaware 50 - 99 $8/hr $1,000 - $10,000
- Responsive Answering Service is a trusted communications solution offering the latest technology, reliability, and affordability to its clients. [... view the full profile of Responsive Answering Service]Coral Gables, Florida Under 49 Inquire Inquire
- We are offering Data Entry Projects, Data Entry Services,BPO Services, Call Center and data Entry Process Outsourcing Services to our valued clients, Noida, India [... view the full profile of Ascent BPO Services]Noida, India 100 - 249 $50/hr Under $1,000
- At our website design agency, we specialize in creating custom websites for businesses in the handyman, power washing, cleaning, painting, and junk removal industries. We also have experience [... view the full profile of Polishsys Technologies]Lucknow, India Under 49 $25/hr $1,000 - $10,000
- We offer cold calling services in industrial markets (preferably Europe).We are professional sales engineers with experience in different tech fields.Our main markets are metal and woodworking [... view the full profile of Industrial Cold Calling]Kyiv, Ukraine Under 49 Inquire Inquire
- ROI CX Solutions offers Total Contact Management and Business Support Services. We leverage our expertise to deliver a total package of customer care solutions and contact center services! We provide [... view the full profile of ROI CX Solutions]American Fork, Utah 1000 & Up Inquire Inquire
- Starry Solutions is more than just a virtual receptionist; we act as an extension of your team. Our US-based team learns the ins and outs of your home service business, providing knowledgeable answers [... view the full profile of Starry Solutions]San Diego, California Under 49 Inquire Under $1,000
- Instant Solution is a top BPO company in Bangladesh, offering world-class call center, data management, and business support services globally. With expertise in data processing, customer support [... view the full profile of Instant Solution]Dhaka, Bangladesh Under 49 $8/hr Under $1,000
- DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations [... view the full profile of DGC BPO Service]New York City, New York Under 49 $25/hr $1,000 - $10,000
- SAS specializes in tailored phone answering services, catering precisely to clients' unique business requirements. Our committed support team undergoes rigorous training to deliver outstanding [... view the full profile of Specialty Answering Service]Philadelphia, Pennsylvania 100 - 249 Inquire Inquire
- We are Slice Sports Management, a renowned branding and sports marketing agency. Fueled by our unbridled passion for sports and unwavering commitment to athlete advocacy, we provide diverse branding [... view the full profile of Slice Sports Management]Woodbury, New York Under 49 Inquire Under $1,000
- At Conversational we serve a variety of business types. Our Staff are specialty trained members of each of those mentioned administrative groups, who excel at their work. The receptionists love [... view the full profile of Conversational LLC]Fredericksburg, Virginia Under 49 Inquire Under $1,000
- We are a telecommunications company with personalized call center solutions who provide the highest quality & most reliable customer service. [... view the full profile of VoiceLink Communications]Houston, Texas Under 49 Inquire Inquire
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Top Phone Answering Services by Expertise:
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Table of Contents
- What Makes Answering Services for Small Business Unique?
- What Services Do Small Business Answering Service Companies Provide?
- Why You Should Outsource Telephone Answering Services for Small Business?
- Why Choose an Answering Service for Small Business Over a Machine Reply
- How Much Do Answering Services for Small Business Cost?
- How to Choose the Best Virtual Answering Services for Small Business
- 10 Questions to Ask Small Business Answering Service Companies
- Takeaways on Answering Services for Small Business
What Makes Answering Services for Small Business Unique?
Similar to other business answering services on the market, answering services for small business handle inbound and outbound calls to help organizations:
- Improve their customer service
- Increase client satisfaction rates
- Drive more repeated purchases
However, what makes these companies different is their focus and experience in helping small and medium-sized businesses create meaningful, personal connections with their callers aiming to grow their list of clients.
Considering that 89% of the organizations that offer "significantly above average" customer experiences are financially more successful than their competitors, excellent customer service is a brand differentiator that builds trust and increases customer retention.
So, businesses that want to grow should ensure high-quality support. This is where small business answering service companies step in. They can help you provide great customer service and generate repeat purchases.

What Services Do Small Business Answering Service Companies Provide?
These specialized agencies typically provide the following services:
- Screening calls
- Recording calls
- Delivering messages
- Taking orders
- Scheduling appointments
- Managing emergency calls
- Processing outbound marketing campaigns
- Providing customer service and technical support
- Communicating with clients via text and email
- Conducting customer surveys
Making the best first impression for small business owners can make all the difference.
This is where industry-trained call answering agents can come in handy, providing each caller with professional assistance while presenting your brand in the best light possible.
Why You Should Outsource Telephone Answering Services for Small Business?
These are the key reasons to invest in an answering service for small businesses:
Reason #1: Cost Reduction
As your business grows, your expenses will increase. You'll need to hire more people to perform various operations, including a receptionist, to handle your client communication.
However, considering that an in-house receptionist is worth, on average, $3,313 per month in the U.S., outsourcing answering services can help you cut front desk-related costs.
If we calculate the cost of payroll taxes, sick days, holidays, and office equipment, then it will go up.
These solutions will cost you between $30 and a few hundred dollars per month, allowing you to direct these savings toward other more critical areas of your business.
A telephone answering service for small businesses will give you all the benefits a traditional receptionist would at a fraction of the cost.
Reason #2: Improved Business Efficiency
With several employees wearing many hats, it can be challenging for small organizations to manage client communication.
Responding to each call and email professionally can be time-consuming, especially if you receive a higher volume of calls.
Outsourcing virtual answering services for small businesses can take this task off your shoulders, allowing you to focus on more value-added responsibilities and more significant sales drivers.
This will reduce your workload and ultimately increase your business efficiency.
Reason #3: High-Quality Customer Service
Unlike in-house receptionists who can assist your clients during working hours, small business answering service providers work 24/7 for 365 days, covering weekends and holidays.
They can increase your company's responsiveness, which is the key to maintaining a professional image and reinforcing strong customer relationships.
So you won't have to worry about missed calls or sales opportunities.
Additionally, these experts can ensure each caller receives high-quality support and personalized attention, which contributes to enhanced customer service and increased satisfaction.
Why Choose an Answering Service for Small Business Over a Machine Reply
Sales calls are the lifeblood of every small business. When not appropriately answered, they can lead to missed opportunities.
Despite technological improvements and artificial intelligence, machines cannot replace the quality of service a live answering receptionist would provide.
And organizations need to consistently deliver exceptional customer experiences to achieve their goals and drive business growth.
Though machines may be less expensive, customers prefer to talk with human beings.
Data supports this fact, and according to NICE inContact, agent-assisted methods of communication bring a higher level of satisfaction among customers.
The logic behind this may come down to the higher level of personalization that live agents can bring. It also allows callers to explain complex problems and lets agents better recognize the callers' emotions.
How Much Do Answering Services for Small Business Cost?
There are a few factors that can influence the cost of answering services for small businesses:
- The agency's reputation and size
- The time coverage
- The number of services the business needs
Typically, these companies design their subscription plans based on per-minute, per-call, and per-month pricing.
Small and medium-sized businesses can come across prices starting at $30 and going up to a few hundred dollars per month.
Most of these agencies offer custom pricing, so these services may be cost-effective, considering that organizations can pay based on the number of calls they receive.
How to Choose the Best Virtual Answering Services for Small Business
To choose the best small business answering service company, consider the following aspects:
1. Industry Experience
Find out if the prospective companies have agents trained to serve your specific industry. This is important because experienced representatives will know your customer groups better. They will better understand your client's needs and provide relevant answers to their questions while representing your brand in the best light possible.
On the other hand, agents that have no previous experience in your sector will take longer to learn the ins and outs of your market and the FAQ your clients may have.
2. Call Recording
Learn if the top providers of telephone answering services for small businesses on our list offer call recording. This is a vital process that will ensure important client info is collected.
However, call recording is also beneficial in ensuring that your agents are meeting your quality standards and protecting your business just in case any legal issues come along the way.
3. Service Quality
Discover how each prospective company can ensure the quality of its services. Customer support can make or break your business, which is crucial to ensure your partner delivers exceptional service.
Most reputable companies will have internal call evaluation programs and follow specific processes focusing on courtesy, response time, and accuracy.
4. Bilingual Receptionists
Learn which small business answering service companies have access to bilingual resources.
Spanish is the most common foreign language in the U.S., and some Hispanics are not fluent in English. This highlights that you must have Spanish-speaking agents handling your calls to ensure effective communication.
5. Analytical Reports
Make sure you only consider answering services for small businesses that can offer monthly reporting.
Analytical reports matter in collecting critical data about your customers, like their names, emails, and phone numbers, that you can use for sales purposes. They are also helpful in understanding how well your agents are performing as they can give you valuable info on their average response time, number of solved issues, and more.
10 Questions to Ask Small Business Answering Service Companies
- Which industries are your agents trained to serve?
- What tools and technologies do you use to handle customer communication?
- Where are your agents located, and what is their level of experience?
- Do you have bilingual resources?
- What is the time coverage you can offer?
- What is your emergency backup plan?
- Will I receive performance reports? Which metrics will you track?
- Do you provide other call center related services to support my business?
- How closely will you collaborate with my team?
- How much will you charge me?
Takeaways on Answering Services for Small Business
Answering services for small businesses can help startups and medium-sized companies improve their client satisfaction and drive more repeat purchases.
Their solutions may cost you between $30 and a few hundred dollars monthly.
The benefits of investing in these specialized services are:
- Cost reduction
- Improved efficiency
- High-quality customer service
To choose the best agency for your organization, consider these factors:
- Industry experience
- Call recording
- Service quality
- Bilingual receptionists
- Analytical reports
Good luck with your research!