Procure top answering services for small business from our expert agency ranking list to ensure high-quality customer support and successfully grow your business. Narrow down your results by budget, client reviews, average hourly rates and team size.
Best Small Business Answering Service Companies
187 Companies - Rankings updated: April 03, 2026
All agencies are evaluated on DesignRush for demonstrated expertise and authentic client reviews to support your decision. Certain placements are paid.
Personalizing Your Business
Our collaborators have grown to rely on our commitment, responsibility, and adaptability through tailor-made resolutions. Our endeavor to cultivate Brand Passion involves cultivating profound insights into processes and products, coupled with fostering strong relationships. [... see all Global Response reviews ]Top Services:
- Phone Answering Services
- Location
- Margate, Florida
- Number of Employees
- 1000 & Up
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGlobal Response Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project FILA -thumb-webp.webp)
Outsourced Customer Support Project LACOSTE -thumb-webp.webp)
Outsourced Customer Support Project Rack Room -thumb-webp.webp)
Outsourced Customer Support Project ASICS
Reviews verified by DesignRush and sourced from the agency's profileGlobal Response Reviews & Testimonials
Customer Support Review from Jennifer Jackson
We felt reassured following our onsite visit that this is a company that really cares about its employees and its clients. We were impressed by their retention rate—the managers and agents at Global have a long tenure, so they are experienced with the brand and typical customer service policies for each company.
Show moreCustomer Support Review from Dawn Trenson
We are seeing an increase in existing and repeat customer business. We saw a transformation from people contacting customer service with comments like, 'I wanted to get something else and now I never want to do business with you again' to now, with Global Response, becoming repeat loyal customers.
Show moreLonglen Phom's Review Sourced from Google
Do they hire for Work From Home in India? I recently got a call for the same.
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Data sourced from the agency's DesignRush profileColdwater Creek MoMA Lacoste Wolford National Geographic Perry Ellis The MET
Extraordinary Customer Experience Begins with People First.
Built on 50 years of contact center experience, Ansafone Contact Centers is one of the leading call centers in the country. Not only do we provide world-class customer experience, we also promote our people from within and believe our people are the most important assets. Many companies strive to create an [... see all Ansafone reviews ]Top Services:
- Phone Answering Services
- Location
- Santa Ana, California
- Number of Employees
- 500 - 999
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnsafone Services
Reviews verified by DesignRush and sourced from the agency's profileAnsafone Reviews & Testimonials
Call Centers Review from Anonymous
Please extend our sincere thanks to the team for all they are doing on behalf of our patients, providers, and partners. Their efforts have given welcome bandwidth our clinic staff to focus on the people in front of them and on better health outcomes. Even from my start in June I have seen (and been told) the great improvement in the quality of our patient interactions and clinic communications. I have been so encouraged by the team's willingness to do the right thing, to constantly coach and improve, adapt to change, and treat the patients with empathy and respect. Thank you. I am looking forward to what next year brings as we bring on our remaining clinics, launch new or improved campaigns, and continue to build a foundation for success, growth, and patient care that sets a new benchmark!
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Call Centers Review from Anonymous
I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone. I have worked with them for many years and found them to be action oriented and focused on quality performance.
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Call Centers Review from Undisclosed
Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.
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Data sourced from the agency's DesignRush profileHealthcare Industy Finance Industry Corporate Services Industry Telecommunications Industry
Top class phone answering services
AnswerForce delivers a suite of live, genial, and proficient phone answering services, alongside virtual reception solutions and beyond. Our seasoned team of customer-centric agents tend to your calls continuously, all year round, allowing you to concentrate on advancing your enterprise. [... view AnswerForce profile ]Top Services:
- Phone Answering Services
- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerForce Services
Reviews verified by DesignRush and sourced from the agency's profileAnswerForce Reviews & Testimonials
Jeff Short's Review Sourced from Google
Very inconsistent on the quality of calls answered and the quality seems to be decreasing. We lost quite a few potential customers in the last week due to "robotic" and emotionless agents who sound like they have no interest in doing their job. When you call in to discuss your business relationship, you find out your relationship manager is whomever answers the phone. Be prepared to discuss everything you expected and implemented when you were sold the plan all over again.
Show moreJeff Tate's Review Sourced from Google
I would not recommend them unless you like paying for extra services over what it stated in your agreement. I found out they have deviated from my approved template for a long time. They did not have a good reason for why. I am paying $2 a minute for a call agent to ask additional questions over what I have approved. I think we all know why the additional question are being asked. I asked for a credit on my bills since I paid for the additional minutes and surprise!!!, I never heard back from them.
Show moreAJ's Review Sourced from Google
Thank Shanna & Andrea for providing us exceptional service. We appreciate all that you do for our team !AJ
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Data sourced from the agency's DesignRush profileFranchise HVAC Service Industry
World-class outbound solutions in the US
Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US. [... view SSR Techvision profile ]Top Services:
- Phone Answering Services
- Location
- Noida, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSSR Techvision Services
Reviews verified by DesignRush and sourced from the agency's profileSSR Techvision Reviews & Testimonials
kratika singh's Review Sourced from Google
“Great company for work. Management is so supportive and having friendly environment.”Salary and incentives are generally paid on time, and in many cases are substantial.“On‑time salary and huge incentives are paid to almost everyone here.”Employees value flexible timings, project bonuses, and transport perks like one‑way cab services.
Show moreDeepak Kanojia's Review Sourced from Google
✅ Review as an Employee:⭐️⭐️⭐️⭐️⭐️"Excellent workplace for growth and learning!"I worked at SSR Techvision Pvt. Ltd. and had a great experience. The work environment is very positive, with supportive management and a strong focus on training and employee development. It's a great place to start or grow your career in the BPO sector. The HR team is helpful, and the company culture promotes teamwork and responsibility.
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Data sourced from the agency's DesignRush profileSaiVa System Deebaco Absolute Health Agents
Cell Center Services You Can Count On
Signius Communications has 12 locations across the United States, providing expert call center solutions. [... view Signius Communications profile ]Top Services:
- Phone Answering Services
- Location
- New York City, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSignius Communications Services
Data sourced from the agency's DesignRush profileFinance Industry Retail Industry Corporate Services Industry
People-powered answering service
Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by staying connected with your customers 24/7. No bots. No AI. Just real people, answering with care, treating your customers like their own. We handle your calls, book appointments, qualify leads & much more. [... see all AnswerConnect reviews ]Top Services:
- Phone Answering Services
- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerConnect Services
Reviews verified by DesignRush and sourced from the agency's profileAnswerConnect Reviews & Testimonials
Phone Answering Services Review from Natalie Russell
Onboarding with AnswerConnect was incredibly easy. I was able to schedule a virtual meeting right away, and within an hour we had everything set upportal access, hours of operation, and customized scripting.Since getting started, Ive received positive feedback from both clients and prospects about the agents handling my calls. That alone speaks volumes.A few weeks in, I decided to tweak my scripting to improve the flow and be more transparent with callers. I reached out via chat, and their team responded immediately. They even offered to call me to walk through the changes, which I appreciated. We updated everything in real time, and the process was seamless.Super friendly team, quick to respond, and very easy to work with. Overall, a very positive experience with AnswerConnect.
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Phone Answering Services Review from Claire Riendeau
Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Dr. Harris
Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profileMosquito Squad Stormguard Crash Hotel
We Focus On Customer Service So You Can Focus On Your Business.
Headquartered in the heart of the Midwest in Sioux Falls, SD, Five Star Call Centers delivers total customer satisfaction in a passionate, relentless and impactful manner with our call center outsourcing services. [... view Fivestar Call Centers profile ]Top Services:
- Phone Answering Services
- Location
- Sioux Falls, South Dakota
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsFivestar Call Centers Services
Data sourced from the agency's DesignRush profileEmail and Chat Customer Service Outsourcing Inbound and Outbound Voice Outsourcing
Reputed Phone Answering Services
PATLive stands at the forefront, providing top-tier phone answering services characterized by their amiability and distinguished reputation. Our commitment is to furnish each customer with an extensive online reporting package, a local or toll-free number, and 24/7 approachable customer support. [... see all PATLive reviews ]Top Services:
- Phone Answering Services
- Location
- Tallahassee, Florida
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPATLive Services
Reviews verified by DesignRush and sourced from the agency's profilePATLive Reviews & Testimonials
Phone Answering Services Review from Alison Motta
Patlive went through an extensive, hands on and personalized set up with me and worked with me - tweaking my script and set up until everything flowed perfectly. And they have been true to their word on billing which I have not always found to be the case with other services. I have a very high call volume and was concerned that I would not be able to stay within my calling plan- they reviewed my plan and calls so I could be confident that I was in the right plan. Extremely satisfied and would recommend them to any law firm - solo or large.
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Phone Answering Services Review from Ellie Chuparova
We had an onboarding process of one month with an assigned personal coach, Matt, helping us with any questions and problems. Matt did a great job setting up quickly our service and adjusted it several times to meet our needs. We highly recommend PATlive!
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Call Centers Review from Undisclosed
We have tried 4 other virtual receptionist companies prior to finding PatLive and none of them provided the professional support we were looking for like PatLive has. Their receptionists are courteous & professional, and do not waste our minutes taking too long to provide our callers with service. I would highly recommend them.
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Data sourced from the agency's DesignRush profileTelecommunications Industry Hardware & Networking Industry Industry Retail Industry
Global Support Redefined!
IdeasUnlimited is a BPO with fifteen (15) years of experience in providing various BPO services. [... see all IdeasUnlimited reviews ]- Location
- Sugar Land, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsIdeasUnlimited Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Call Centers Project Call Center Locations 
Inbound Call Centers Project B2B Awards
Reviews verified by DesignRush and sourced from the agency's profileIdeasUnlimited Reviews & Testimonials
BPO Review from Kimberly Weber
We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.
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BPO Review from Miriam Woodward
IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.
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Medical Review from Jeffrey Bill
Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.
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Data sourced from the agency's DesignRush profileBabeBox PatPat Sapphire Messenio Stevens Realty Justin TV (now known as Twitch TV)
SDR Teams, Lead Generation & Call Center Services for B2B Companies
Munzai Solutions provides dedicated SDR teams, inbound call handling, and outbound lead generation for growing companies. We help businesses generate qualified meetings, manage customer inquiries, and build consistent sales pipelines without the cost of hiring in-house teams. [... see all Munzai Solutions reviews ]- Location
- Manchester, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 12 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMunzai Solutions Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Telemarketing Project Cold-Calling Case Study: A Large Energy Contractor In Maryland 
B2B Sales Outsourcing Project Navigating the Learning Landscape Munzai Solutions Impact on LeaderJams Outreach Strategy 
B2B Sales Outsourcing Project Metrics that Matter: Munzai Solutions Symphony of Success in Boosting Jobleys Vital Signs 
B2B Sales Outsourcing Project Revamping Energy Campaign Strategies at Chesapeake Challenges Faced and Lessons Learned 
B2B Sales Outsourcing Project Jerald Novaks DUI Practice Transformed with Munzai Solutions Efficient Call Management. 
B2B Sales Outsourcing Project A Strategic Partnership Between Souqh and Munzai Solutions.
Reviews verified by DesignRush and sourced from the agency's profileMunzai Solutions Reviews & Testimonials
Lead Generation Review from Nathan Arbitman
I'll be honest, I came in skeptical. Offshore SDR vendors have a reputation for generic blasting and slow response times. Munzai has been the opposite. Responsiveness is where they stand out. When I need a cadence adjusted, copy reworked, or targeting updated, it gets handled quickly, without me having to follow up multiple times. For a solo commercial lead juggling a lot, that matters more than I expected. The value is hard to argue with. For a very fair price, I get dedicated outreach execution across a complex B2B pipeline. They also got up to speed faster than I anticipated. Our market has real nuance, and within a reasonable onboarding window, messaging was going out clean and on-brand.If you're a lean commercial team trying to build outreach capacity without the overhead of a full hire, Munzai is worth a serious look.
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Appointment Setting Review from Jon Sciammarella
The Munzai team was great to work with. The appointments they set for us were usually great. Our biggest limiting factor was the data we could get them. I was very impressed with the team, I would recommend them highly.
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Lead Generation Review from Cyle Adair
Munzai has been great to work with! Zain, Umair, and Jerry are professionals and willing to put in the work to help us succeed. We tested out a couple things with little success, but then found the right platforms, wording, workflows, and process to help generate the leads we want.Not only have they helped with that but helping with Hubspot to improve reporting and provide insights with their background and experience.I definitely recommend them and confident you'll see similar results!
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Data sourced from the agency's DesignRush profileSouqh Maxyfi Konch Skriber
An Intelligent Support-as-a-Service Company With a Focus on a Tech Industry
SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. [... see all SupportYourApp reviews ]- Location
- Wilmington, Delaware
- Number of Employees
- 1000 & Up
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 17 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSupportYourApp Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio-(1)-thumb-webp.webp)
Outsourced Customer Support Project for Software & IT Services Company Speeding Up Responses by 40% for PayBump -(1)-thumb-webp.webp)
Outsourced Customer Support Project for Software & IT Services Company How Happeo Cut Email Response Time to 30 Minutes -thumb-webp.webp)
Outsourced Customer Support Project for Legal Company How We Helped NotaryPublic24 Cut Ticket Resolution Time by 64% -thumb-webp.webp)
Outsourced Customer Support Project for Software & IT Services Company How We Helped Kurzgesagt Cut Email Response Time to 12 Minutes 
Outsourced Customer Support Project for Transportation & Logistics Company Faster Response Times & Scalability for Flibco 
Outsourced Customer Support Project for Gaming Company High-Quality Services for Game Development Company
Reviews verified by DesignRush and sourced from the agency's profileSupportYourApp Reviews & Testimonials
Customer Support Review from Bogdan Czako
We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.
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Customer Support Review from Joseph Pinto
We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from theoffice to serve our growing global customer base. The team structure has evolved over time and nowincludes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time SocialMedia Research support.They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages andmaintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effectivepartner in scaling our customer support operations.
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Customer Support Review from José Manuel Val Merinero
We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.
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Data sourced from the agency's DesignRush profileMastercard Skylum Waverly Labs Softorino Flibco
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions. [... see all TechSpeed reviews ]- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTechSpeed Services
Reviews verified by DesignRush and sourced from the agency's profileTechSpeed Reviews & Testimonials
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Data Entry Review from Etienne Demeules
TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations
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Data Entry Review from Diane Ernstsson
TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!
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Data Entry Review from Mark Stefanski
For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)
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Data sourced from the agency's DesignRush profileWACOM Hofstra Univercity Merrill Lynch C2 Financial Corporation Griflan Design Bridgetown Coffee Direct Crown Passport Unlimited
America's best phone answering service taking care of your callers
As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills [... see all Moneypenny USA reviews ]- Location
- Duluth, Georgia
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMoneypenny USA Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Phone Answering Services Project Essential Live Answering 
Phone Answering Services Project Personalized Live Answering 
Inbound Call Centers Project Managed Live Chat 
Outbound Call Centers Project Outbound Calling
Reviews verified by DesignRush and sourced from the agency's profileMoneypenny USA Reviews & Testimonials
Call Centers Review from Eric Martin
The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.
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Call Centers Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!
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Phone Answering Services Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!
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Data sourced from the agency's DesignRush profileCritter Control The Federal Savings Bank Sterne Kessler BMW Keller Williams The Glass Guru Eagle Biosciences Charleston Heating & Air
Transforming Sales Growth Through Science
LeadBuds is a specialized B2B lead generation company that leverages over a decadmpowerment. Built on trust and reliability, LeadBuds delivers consistent value through tailored LinkedIn and email campaigns designed to connect you directly with decision-makers and enhance conversion rates seamlessly. [... see all LeadBuds reviews ]- Location
- Kyiv, Ukraine
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLeadBuds Services
Reviews verified by DesignRush and sourced from the agency's profileLeadBuds Reviews & Testimonials
Call Centers Review from Gregory Dangler
LeadBuds offers client reporting, help desk assistance, and technical support. Reaching customer CSAT scores, first call resolution, and call center response times. observant, capable, and exhaustive. capable of taking the lead in important areas pertaining to their services. They have tremendous industrial experience and leadership.
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B2B Social Media Marketing Review from John Nicolosi
I was sent a thorough campaign questionnaire after registering that outlined the purpose of the project and my target audience. LeadBuds took those responses, created some brilliant message sequences, and created a LinkedIn prospect list that was specifically targeted. I made dozens of new connections and had six survey replies in the first two weeks of the campaign. These are lengthy questionnaires with in-depth inquiries. I've already had six answers, compared to my estimated 1-2. They know what they're doing based on the outcomes they provide, therefore I won't recommend changing. Continue as you are!
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Business Consulting Review from Naomi Allen
LeadBuds takes care of our video labeling needs. With a 98% accuracy rate in video review, LeadBuds' agents can evaluate more than 350 video events in an hour. Since we are a technological firm, our goods and software are always changing and developing. LeadBuds' outstanding project management and leadership teams are demonstrated by how well they have adjusted to such adjustments.
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Data sourced from the agency's DesignRush profileNissan Advascale Hapana Komulin Nitra Pillard Suriefy
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms [... see all Hugo reviews ]- Location
- Chicago, Illinois
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHugo Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project for Beauty Company How Hugo Helped Topicals Redefine Skincare 
Back Office Outsourcing Project for Education Company How Hugo Helped Outschool Handle Growth 
BPO Project for AI Company How Hugo Helped Confront Inclusion Gaps 
Outsourced Customer Support Project for Wellness & Fitness Company How Hugo Helped Sakara Transform Health 
Outsourced Customer Support Project Transforming Customer Service in the Home Furnishings Industry -copy-thumb-webp.webp)
Back Office Outsourcing Project for Home & Garden Company How Hugo Helped Yardzen Reimagine Landscapes
Reviews verified by DesignRush and sourced from the agency's profileHugo Reviews & Testimonials
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
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BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
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Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
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Data sourced from the agency's DesignRush profileGoogle Meta Outschool Topicals Attentive Faire Sakara Aurora
Protel BPO, nothing matters more than how your customers view your brand how they interact with it
Protel BPO, located in Belize City, Belize, is a leading and locally owned outsourcing provider. Since 2013, it has been delivering exceptional INBOUND and OUTBOUND omnichannel contact center services of the highest quality. [... see all ProtelBPO reviews ]- Location
- Belize City, Belize
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $14/hr
- Minimal Budget
- $50,000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsProtelBPO Services
Reviews verified by DesignRush and sourced from the agency's profileProtelBPO Reviews & Testimonials
Call Centers Review from Jeffrey Warren
While working with Protel BPO, I had the pleasure of experiencing what can only be described as outstanding contact center service. From the get go, it was evident that the agents at the call center go above and beyond to ensure customer satisfaction and a quality experience. The representatives at Protel BPO were not only courteous but also highly knowledgeable about our products and services. They patiently listened to inquiries and provided detailed and accurate information, demonstrating a deep understanding of our company's offerings. What truly stood out was the efficiency of the call handling process. Clients experienced short wait times, and once connected, the representatives were quick to address their questions or concerns. The agents' professionalism was commendable. They always conveyed a genuine willingness to assist and went the extra mile to ensure customer satisfaction. It's evident that Protel BPO places a high value on providing top-notch service to its customers. I feel that it comes easy to them, probably because of the "Belizean" culture. Overall, my interaction with Protel BPOs call center surpassed my expectations. The combination of courteous representatives, efficient call handling, and a commitment to customer satisfaction makes them stand out in the space of customer service. I highly recommend Protel BPO's call center for anyone seeking a positive and hassle-free customer experience.
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Call Centers Review from Jackie Capalleja
As the Allstate manager involved in our partner relationship with ProtelBPO, I was extremely pleased with their inbound call center services. Their dedicated team efficiently handled our customer inquiries and requests with remarkable professionalism. The availability of 24/7 support ensured clients received prompt assistance. ProtelBPO's agents are well-trained and always eager to learn more. They take pride in having a deep understanding of our industry and our company's products and service offerings. The seamless integration of technology when needed enhanced and simplified our team's ability to oversee and manage their team. Their commitment to excellence is evident in every interaction, making them an invaluable partner in delivering top-notch customer service.
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Call Centers Review from Paul Benefit
I am very pleased and impressed with Protel BPO's inbound call center services. Their team is professional and focused on quality. They have consistently delivered exemplary customer service, addressing our customers' queries and concerns with the utmost professionalism. The team at Protel has been proactive, responsive, and efficient, ensuring smooth operations and great customer satisfaction. We greatly appreciate their dedication and expertise, making Protel an invaluable partner for our customer service efforts.
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Data sourced from the agency's DesignRush profileJ Crew Sight Partners Blue Valley
We Book the Meetings, You Close the Deal.
A powerhouse team that takes the headache out of prospecting by booking qualified, high-intent sales appointments for businesses. We don't just generate leads, we deliver sales-ready conversations straight to your calendar. [... see all Appointment Setter Online reviews ]- Location
- Albany, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $5/hr
- Portfolios Count
- 6 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAppointment Setter Online Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Appointment Setting Project for HR Company Accelerating Business Development 
Appointment Setting Project for Media & Communications Company Accelerating Client Acquisition -thumb-webp.webp)
Appointment Setting Project for Software & IT Services Company Accelerating Lead Conversion and Client Engagement 
Appointment Setting Project Accelerating Lead Generation -thumb-webp.webp)
Appointment Setting Project for Construction Company The Healthcare Construction Market through Targeted Outreach -thumb-webp.webp)
Appointment Setting Project Boosting B2B Growth
Reviews verified by DesignRush and sourced from the agency's profileAppointment Setter Online Reviews & Testimonials
Customer Support Review from Eli Hamilton
This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive.One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out.They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.
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Back Office Outsourcing Review from Romain Devisme
We hired Assistant Setter Online for:contracted customer support solutionshrinking customer querie volumeBeing an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigningAssistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.
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Appointment Setting Review from Raul Vizcaino
I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.
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Data sourced from the agency's DesignRush profileTrainual Inc 15Five electrIQ marketing YCharts PERQ GMass Heinz Marketing Inc Arch-Con Corporation
A Call Center Suited to Your Needs
Customized to suit your individual needs, Westpark Communications embodies the quintessence of a phone answering service provider that impeccably aligns with your requirements. [... see all Westpark Communications reviews ]- Location
- Spring, Texas
- Number of Employees
- Under 49
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsWestpark Communications Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project Consumer Product Distributor -thumb-webp.webp)
Outsourced Customer Support Project Plumbing Company -thumb-webp.webp)
Outsourced Customer Support Project National Home Builder -thumb-webp.webp)
Outsourced Customer Support Project Real-Estate Management Company -thumb-webp.webp)
Outsourced Customer Support Project Major Hospital
Reviews verified by DesignRush and sourced from the agency's profileWestpark Communications Reviews & Testimonials
Customer Support Review from Anonymous
Westpark Communications really does have ‘All the right answers.’ Our customers receive the same courteous service from Westpark that we do when we have a question or request for them. I’m pleased with our decision to switch to Westpark Communications.
Show moreCustomer Support Review from Anonymous
We have been very impressed with Westpark Communications from day one. Our previous answering service closed its doors with no notice and we found ourselves looking to get operations back up and running smoothly. Several calls to companies found us waiting for a return call, except for Westpark Communications! They called us back within a few hours and had a plan in play by day two and by day 5 we were up and running smoothly with no issues. We are very happy with their response to any questions that arise, any updates we need, and the staff is awesome. They are always sending email or phone calls to make sure we are satisfied and that they are meeting our needs. The voice messages are promptly delivered to our mail box for us to review at any time of the day. Love this option because it is like talking directly to the customer. The emergency calls are immediately dispatched to the technician on call. If the technician does not respond after two attempts, it immediately goes to Climate-Tech’s management for direct action so customers are not held up. When we have changes to the on-call schedule, I just make a phone call or send an email and their response is immediate. We even get a confirmation that it was completed. Complete confidence that our requests are being met. Price wise they are very reasonable and they were willing to work within our price range. Westpark Communications has so much more to offer and as our company grows we know that they will meet our needs. Thank you, Westpark Communications, we consider you part of our family!
Show moreCustomer Support Review from Anonymous
We recently started working with Westpark Communications after completing an acquisition of another company and finding they were already using them (we previously relied on an after-hours voicemail which often delayed our response time). We expanded the service to both of our locations and have been more than pleased at how well they handle our calls. The employees are professional and courteous, and any changes we need to make (such as to accommodate holidays, short days, etc.) are easy to communicate and have been handled. Our calls are fielded with the necessary details and dispatched promptly, and it allows us to better respond and address our customers’ needs in after-hours situations. I highly recommend Westpark Communications for your business answering service needs!
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Data sourced from the agency's DesignRush profileConsumer Product Distributor (E-commerce) Plumbing Company National Home Builder Real-Estate Management Company Major Hospital Capital Goods Manufacturer Manufacturer – Independent Living Aids Residential & Commercial Retail Energy Provider
A leading customer support services provider
OnBrand24 stands as a leading provider of outsourced customer support services, offering established overflow and contingency strategies. [... see all OnBrand24 reviews ]- Location
- Beverly, Massachusetts
- Number of Employees
- Under 49
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOnBrand24 Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project Dancing Deer Baking -thumb-webp.webp)
Outbound Call Centers Project Enservio -thumb-webp.webp)
Outsourced Customer Support Project Sappi
Reviews verified by DesignRush and sourced from the agency's profileOnBrand24 Reviews & Testimonials
Customer Support Review from Adam Miles
They’ve been great partners. The agents move very smoothly back and forth between questions from consumers and carriers – and that’s a challenging responsibility. I have dealt with a lot of vendors over the course of my career, and OnBrand24 is definitely top tier in terms of responsiveness, professionalism and delivery. I’m grateful to the entire OnBrand24 team.
Show moreCustomer Support Review from Brett Johnson
OnBrand24 has been absolutely great. We've been very impressed with their ability to establish a highly capable team that quickly developed a strong technical grasp of our new product features in a compelling way. We quickly came to regard OnBrand24 as a satellite office for us, a direct extension of our sales and marketing team.
Show moreCustomer Support Review from Patti Groh
OnBrand24 is very reliable. We depend on them to seamlessly handle the critical first phase of the sales cycle-the sample request-and also to relate to customers on a personal level that represents Sappi well and reflects our culture.
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Data sourced from the agency's DesignRush profileSouthwest Indian Foundation Dancing Deer Sappi Fine Paper North America Alpha Software Enservio
Answering calls since '59!
For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today! [... see all Call Management Resources reviews ]- Location
- Columbus, Ohio
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCall Management Resources Services
Reviews verified by DesignRush and sourced from the agency's profileCall Management Resources Reviews & Testimonials
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Call Centers Review from Linda Woessner
Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform)
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Call Centers Review from Anonymous
As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform)
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Call Centers Review from Michele Ahmadi
Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform)
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Data sourced from the agency's DesignRush profileGeneral Mills Hollywood Casino Mack Trucks Storm King Medpoint Management Roundy's Supermarket Best Courier
They Call. We Answer.
As a multiple award-winning, 24 hour call center & live answering service, you should know that our call agent team is trained and certified in professional call taking, messaging, dispatch and appointment setting. We are the first line of communication for hundreds of medical offices, hospitals, property [... see all Answering365 reviews ]- Location
- Los Angeles, California
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswering365 Services
Reviews verified by DesignRush and sourced from the agency's profileAnswering365 Reviews & Testimonials
Call Centers Review from Eric Jones
Answer365 was the answer to our problems. We receive an insane amount of calls to our venue and Answer 365 was able to step in and save the day. Extremely professional and Agile, I would completely recommend this firm if you need some help with your call volume.
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Call Centers Review from Paul Tennen
We have been using the services of Answering 365 for years now and we could not be happier. They have a friendly staff, are always attentive to our needs, and are very pleasant to speak to on the phone. We use them for our after hours call needs. They have always been reliable and friendly to the residents and clients that we service. We are very grateful for the help of the staff at Answering 365.
Show moreCall Centers Review from Amy Hendel
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
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Data sourced from the agency's DesignRush profileCorporate Services Industry Legal Industry Healthcare Industry
24/7 phone answering services for businesses
Ambs Call Center functions 24/7, delivering steadfast phone answering services and comprehensive call center solutions. [... see all Ambs Call Center reviews ]- Location
- Jackson, Michigan
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAmbs Call Center Services
Reviews verified by DesignRush and sourced from the agency's profileAmbs Call Center Reviews & Testimonials
Call Centers Review from Anonymous
Barry-Eaton District Health Department praises Ambs' reliability, not only for the company but also for the public. Furthermore, Ambs' team is proactive, easily accessible, and confident. (Source: 3rd Party Review Platform).
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Call Centers Review from Todd Desy
According to Todd Desy of Lammers Heating & Air Conditioning, Ambs helps the company serve its customers as efficiently as possible. In addition to improving customer service, Lammers Heating & Air Conditioning commends Ambs for smooth communication and timely information delivery. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Ted Christoff
According to Ted Christoff of Christoff and Sons Floor Covering, collaborating with Ambs has brought several new clients they would have lost due to unavailability to answer calls after business hours. Additionally, the collaboration yielded a remarkable ROI. The best thing about working with Ambs is that the team is an expert in the field and is on the same page with Christoff and Sons Floor Covering. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profileMichigan State University Cadillac Federal-Mogul
Support That Drives Retention
IntelligentBee is a European outsourcing partner specialized in Customer Support, Technical Support, IT Service Desk and Trust & Safety. We partner with fast-growing SaaS, Fintech and E-commerce brands that require reliable, high-quality support without the overhead of building large internal teams. [... see all IntelligentBee reviews ]- Location
- Iași, Romania
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 7 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsIntelligentBee Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Outsourced Customer Support Project Payscore 
Outsourced Customer Support Project Sendgrid 
Outsourced Customer Support Project Unleash 
Outsourced Customer Support Project Ugami 
Data Entry Project Nettbil 
Outsourced Customer Support Project AffiliateBee
Reviews verified by DesignRush and sourced from the agency's profileIntelligentBee Reviews & Testimonials
Customer Support Review from Diego Susa
Diego Susa, Head of Engineering at Unleash, lauds IntelligentBee for helping them successfully sustain their response time and customer satisfaction levels within the established target. The team exhibited commitment, responsibility, and a proactive attitude toward improvement. They also actively engaged with feedback and maintained clear and effective communication through virtual meetings, emails, and messages, Susa adds.
Show moreMobile App Development Review from Ionut Patrascoiu
Ionut Patrascoiu, CEO & Founder at Floca, hired IntelligentBee for a custom software development project. According to Patrascoiu, the team continues to oversee the ongoing refinement and improvement of the app, with plans for an upcoming development phase. Patrascoiu commended the team for the app's easy flow and top-notch quality. He also mentioned that IntelligentBee stands out as a budget-friendly choice, demonstrating genuine dedication to the success of their project.
Show moreApplications Review from Mihai Cioclu
According to EventWay Account Manager Mihai Cioclu, IntelligentBee launched the solution within the deadline. It showcased agility and provided clients with prompt feedback. The agency’s exceptional technical proficiency played an important role in delivering high-quality results.
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Data sourced from the agency's DesignRush profileSendGrid Twillio AffiliateBee Payscore
- Face for Business is a UK telephone answering service, providing call handling and outsourced reception for businesses of all types and sizes. Our PAs are the Difference. [... see all Face For Business reviews ]
- Location
- Burscough, United Kingdom
- Number of Employees
- Under 49
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsFace for Business Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Phone Answering Services Project The Legal Stop -thumb-webp.webp)
Phone Answering Services Project How we added 45% more call handling capacity to a busy estate agent 
Phone Answering Services Project for Manufacturing Company Actuation Valve 
Answering Services for Property Management Project for Real Estate Company Lancasters Estate Agents 
Virtual Receptionist Project for Health Care Company Formby GP
Reviews verified by DesignRush and sourced from the agency's profileFace for Business Reviews & Testimonials
Phone Answering Services Review from Anonymous
Top quality service and customer care, really impressed with Face for Business and I couldn't recommend them any higher!
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Phone Answering Services Review from Nora
We have been using Face for Business services for a few years for our financial advice company. We can not fault their service, it has proved extremely useful, especially post-Covid in particular when we all moved to working from home rather than being in an office.
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Phone Answering Services Review from Joshie
I took over a busy clinic a few months back and on the days there is nobody to answer the phone these guys are ready to step in and intercept the calls ensuring no business is lost. I am very thankful for this great service and I highly recommend Face For Business as a professional and friendly team!
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Data sourced from the agency's DesignRush profilePure West Radio iLove homes Walsall Anji Hazell Lancasters Estate Agents Actuation Valve Formby GP Minshull Windows AmpEV PhysioGO Happy Dog Haven
Comprehensive Outsourced Customer Support Services
Embracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on fostering continual growth for both our clients and our dedicated workforce. [... see all Uassist.ME reviews ]- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsUassist.ME Services
Reviews verified by DesignRush and sourced from the agency's profileUassist.ME Reviews & Testimonials
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Translation Services Review from Benjamin Conboy
Benjamin Conboy of NuSvara praises Uassist.ME assistant's skills and output. NuSvara highlights the assistant's ability to learn, be proactive, and deal with daily technical issues. (Source: 3rd Party Review Platform)
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Virtual Assistant Review from Beth Dorian
According to Beth Dorian of Platteville Family Dentistry, Uassist.ME provided exceptional support services. The virtual assistant provided by Uassist.ME helped the dental clinic become more profitable by shifting the focus to its core businesses. The collaboration is ongoing, and Platteville Family Dentistry praises the team’s consistent communication and cooperation. (Source: 3rd Party Review Platform)
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Virtual Assistant Review from Lydia Martinez
According to Lydia Martinez of Elle Marketing and Events, Uassist.ME's assistant does a phenomenal job. Their support has improved Elle Marketing and Events' turnaround times and alleviated its administrative burdents. Uassist.ME assistant's preparedness allowed them to hit the ground running. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profilePica Pica Avanti Way Realty NuSvara
Expect more from your Contact Center Partner.
Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We have successfully completed over 5000+ projects in various industries. [... see all Blue Valley Marketing reviews ]- Location
- Home, Kansas
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBlue Valley Marketing Services
Reviews verified by DesignRush and sourced from the agency's profileBlue Valley Marketing Reviews & Testimonials
Call Centers Review from Kendra Brassfield
Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic
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Call Centers Review from Anne Marie Lukin
They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.
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Call Centers Review from Rhonda Mercaldo
From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.
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Data sourced from the agency's DesignRush profileIBM Cisco Microsoft Red Hat NVIDIA AWS Salesforce Verizon Endeavor
Allow Gabbyville deliver your VOICE with a SMILE!
Gabbyville specializes in providing live virtual receptionist answering services to a wide array of small and medium-sized business owners across the nation. Our services encompass answering inbound calls, making outbound calls, scheduling appointments, and a host of other administrative tasks. [... see all Gabbyville reviews ]- Location
- Knoxville, Tennessee
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGabbyville Services
Reviews verified by DesignRush and sourced from the agency's profileGabbyville Reviews & Testimonials
Phone Answering Services Review from Jotham King
Overall I highly recommend Gabbyville. If you’re a business looking for that extra phone support, Gabbyville should be the first place to look. From how satisfied my clients are, to the positive reviews they leave about my company’s “receptionists”, Gabbyville has helped my business greatly! Thank you Gabbyville for getting me to where I am today with my business!
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Phone Answering Services Review from Cesar Rodriguez
Gabbyville has helped me expand my business in a manner that would have been impossible by myself. We’ve increased our revenue almost 2 times in the past 6 months, growing it into a 6-figure business! While I maintained a full-time job, I can probably count the number of times I had to personally call customers on just one hand. By using Gabbyville, I’m able to focus my limited time on running the business and working on marketing. Gabbyville’s receptionists have my complete trust, and they can probably convert leads into clients better than I can. Thank you Gabbyville for getting me to where I am today with my business!
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Call Centers Review from Joshua Holmes
The last couple of years, Ethode has experiencing tremendous growth. We have trouble answering phones, taking messages and scheduling meetings. Gabbyville has exceeded our expectations and has become a crucial part in how we do business. We would highly recommend Gabbyville to any company that’s struggling in handling phone calls and taking care of their customers the right way.
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Data sourced from the agency's DesignRush profileC Sharp Video Productions Ethode Book2Clean T.W. Family Law Attorney JustMaid4You Yaniv and Associates Marszalek Law Firm Via Nova Consulting Tier 3 Technology Solutions CornerStone Consulting
Support Operations Partner for High-Stakes Industries
Simply Contact designs and runs customer support operations for complex, high-expectation industries. We pair trained European teams with AI embedded into workflowsreal-time translation, voicebots, QA automationto cut costs, improve resolution speed, and scale without losing quality. [... see all Simply Contact reviews ]- Location
- Warsaw, Poland
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSimply Contact Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio-thumb-webp.webp)
Outsourced Customer Support Project for Travel Company Wizz Air 
Outsourced Customer Support Project for Travel Company Fareportal 
Outsourced Customer Support Project for Government Company Office of the President of Ukraine -thumb-webp.webp)
Call Centers Project for Beauty Company Yves Rocher 
Outsourced Customer Support Project for Music Company Customer Support For a Global Music Distribution Company
Reviews verified by DesignRush and sourced from the agency's profileSimply Contact Reviews & Testimonials
Customer Support Review from Oleksii Shapran
We turned to Simply Contact to enhance support for our SaaS product users, and the cooperation fully met our expectations. The team quickly connected to our processes, took over the processing of incoming requests via email and the contact form on our website, and provided a high level of service.I would especially like to note the clear organization, attentive attitude to detail, and ability to adapt to our requirements. Support was provided in several languages, and all requests were processed promptly, within the stated SLA.
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Customer Support Review from Ewa Danecka
We have chosen Simply Contact for their expertise and experience in the travel & airline industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Show moreОльга Тушинська's Review Sourced from Google
I have been working at Simply Contact for just over a year, came with zero experience in this field, and have tried different projects and roles. If you are motivated and ready to give your best, you can get promoted. If you are satisfied with your place, you can focus on strengthening your skills, like through corporate English lessons.But above all, having worked with a ton of Simply Contact's employees, I can tell for sure that the best thing is a friendly and open environment. The management is supportive and really takes our feedback into account, and our HR team always comes up with creative activities to build up our corporate spirit.
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Data sourced from the agency's DesignRush profileWizz Air Bolt METRO Cash&Carry Yves Rocher Ditto Music Airportr Office of the President of Ukraine Cabinet of Ministers of Ukraine Fareportal Token.io
End-to-end CX solutions that delight customers.
Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations. [... see all Helpware reviews ]- Location
- Lexington, Kentucky
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHelpware Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Outsourced Customer Support Project for eCommerce Company Custom Apparel Online Store
Reviews verified by DesignRush and sourced from the agency's profileHelpware Reviews & Testimonials
Customer Support Review from Maria Maidana
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!
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Web Design Review from Brian Agee
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.
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Virtual Assistant Review from Brian Lubeck
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
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Data sourced from the agency's DesignRush profileDoorDash PureCars Headspace
We Take Care of Your Calls.
TeleDirect stands tall as an acclaimed industry frontrunner, focused on delivering outstanding on-demand call center and phone answering solutions. With a profound grasp of the contact center landscape, the team has firmly positioned itself as the ultimate preference for global organizations. [... see all TeleDirect reviews ]- Location
- Sacramento, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTeleDirect Services
Reviews verified by DesignRush and sourced from the agency's profileTeleDirect Reviews & Testimonials
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Call Centers Review from Michelle Goode
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Call Centers Review from Tiffany L. Garcia
Tiffany L. Garcia gave TeleDirect Communications, Inc. a 5-star rating. Tiffany shared that she had used TeleDirect in her offices and also referred her clients to the agency. She praised the top-notch customer care and excellent communication and client engagement experience she and her clients had received since day one. Garcia highlighted TeleDirect's effectiveness in handling inbound call volume and seminar reservation services. (Source: 3rd party review platform)
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Call Centers Review from Carol Magdalein
Carol Magdalein gave TeleDirect Communications, Inc. a 5-star rating. She commended its account representative, Kat, for always responding promptly and efficiently to any questions or issues. (Source: 3rd party review platform)
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Data sourced from the agency's DesignRush profileSouthern California Public Radio WayFM WGVU
Redefining Customer Experience
We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel. [... see all Top Customer Service reviews ]- Location
- Albany, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 9 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTop Customer Service Services
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Virtual Receptionist Project for Hospitality Company Elevating Guest Experience Through Smart Automation in Travel & Hospitality 
Outsourced Customer Support Project for Retail Company Redefining Online Shopping Experience Through Smart CX Automation in Retail & E-Commerce -thumb-webp.webp)
Outsourced Customer Support Project for Energy & Mining Company Powering Customer Trust Through Digital Experience Transformation in Energy & Utilities 
Outsourced Customer Support Project for Supplements Company Revolutionizing Policyholder Support in the Insurance Sector 
Outsourced Customer Support Project for Manufacturing Company Enhancing Customer Experience for a Manufacturing Enterprise 
Outsourced Customer Support Project for Media & Communications Company Transforming Viewer Engagement with AI-Driven Customer Experience in Media & Entertainment
Reviews verified by DesignRush and sourced from the agency's profileTop Customer Service Reviews & Testimonials
Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
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Data sourced from the agency's DesignRush profileTrainual Inc 15Five ElectrIQ Marketing YCharts PERQ GMass Heinz Marketing Inc Arch-Con Corporation
Highest Quality, Call Center Services with Superior Customer Support.
Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365. [... see all TAS United reviews ]- Location
- San Antonio, Texas
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTAS United Services
Reviews verified by DesignRush and sourced from the agency's profileTAS United Reviews & Testimonials
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Phone Answering Services Review from Cerena Schane
Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.
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Call Centers Review from Viktoriia Bielkova
My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.
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Phone Answering Services Review from Dr. Shiree Flume
I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.
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Data sourced from the agency's DesignRush profileBaylor Siemens Floodmaster Restauration Golden Pass LNG
Support that changes your business life.
Outsourced VA, who has been in the business since 2009, is a Business Support Outsourcing (BSO) providing virtual support assistant that aims to take away tedious tasks so that clients can focus on income-generating activitieschanging how they do business and allowing them to go to the next level. [... see all Outsourced VA reviews ]- Location
- Iloilo City, Philippines
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOutsourced VA Services
Reviews verified by DesignRush and sourced from the agency's profileOutsourced VA Reviews & Testimonials
Customer Support Review from Joshua Kaiser
The virtual agents provided excellent support on both handling inbound phone calls, and acting as our concierge support team. Their work ethic and dedication to improvement is incredibly encouraging to see. From top to bottom from supervisors to agents everyone strives for the best and is there to assist.
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Virtual Assistant Review from Anna Mistal
Our team has been very impressed with the virtual assistants support. Tasks are handled efficiently, communication is clear, and the service has become a reliable part of our daily operations. The owner is a wonderful personprofessional, attentive, and truly committed to making sure all our expectations are met. Highly recommended.
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Virtual Assistant Review from Darren Jacklin
I would highly recommend Outsourced VA for any of your Virtual Assistant needs or for any business partnership. Outsourced VA has helped me so much to focus on what I do best. Their Virtual Assistants have helped organize my multitasking so that I now focus only on income generating activities.
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Data sourced from the agency's DesignRush profileRentifi Property Management Real Brokerage House Traders Florida Happy Veg Inc. Darren Jacklin Helixos - Australia Therapy IQ Amalfi Jets
Built To Capture Leads, Book Calls, and Drive Growth
Were a San Diego-based creative and digital marketing agency helping local and national brands generate more traffic, leads, and conversions. From Google Ads to studio-quality content, everything we do is built to deliver measurable business outcomes not vanity metrics. [... see all Lead Wolf reviews ]- Location
- San Diego, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 7 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLead Wolf Services
Reviews verified by DesignRush and sourced from the agency's profileLead Wolf Reviews & Testimonials
Video Production Review from Adam Jones, Allied RDI
Couldnt have had a better experience! This wasnt just a video shoot - before we even started rolling there was a comprehensive discussion around the goals for the project and how success was to be measured. Following production, I received guidance on how best to utilize the content for maximum impact. And, of course, the quality of the work spoke for itself. Would enthusiastically recommend Lead Wolf to friends, colleagues, etc.!!!
Show moreHeather Vecellio's Review Sourced from Google
The Lead Wolf continues to complete our projects on time, often under budget and with excellent attention to detail. We are so grateful for the fast paced, high-level conscientious work. FIVE STARS!
Show moreConcepto Pizza Co.'s Review Sourced from Google
Great experience working with The Lead Wolf, super professional job, “Oz” the owner is an amazing person to work with, he is helping me with the marketing process for my company by doing and implementing strategies that gives my company more exposure over my competitors and attract more new customers, we have been working together for a couple weeks and I already started noticing the results.I highly recommend The Lead Wolf for your business!
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Data sourced from the agency's DesignRush profileMr. Moto Pizza UPNEEQ Barrio Donas PTC Boxing Gym Coast Creative BayCo HiNote My Herbal Pharmacy Revive.MD Sinister Propz
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
*Vserve Ebusiness Solution Overview*We are an End-to-End technology solutions provider that helps e-commerce businesses grow and allows them to operate more efficiently around the clock so that your business will have no downtimes. [... see all Vserve Ebusiness Solutions reviews ]- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVserve Ebusiness Solutions Services
Reviews verified by DesignRush and sourced from the agency's profileVserve Ebusiness Solutions Reviews & Testimonials
Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Show moreCustomer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
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Data sourced from the agency's DesignRush profileTraci Miller Marcia Maples Joseph Powell
Answering Service Care Provides Trained Customer Service Professionals.
Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in [... see all Answering Service Care, LLC. reviews ]- Location
- Margate, Florida
- Number of Employees
- Under 49
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswering Service Care, LLC. Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Appointment Setting Project Medical Answering Service 
Appointment Setting Project Home Services Call Answering 
Appointment Setting Project Legal Answering Service
Reviews verified by DesignRush and sourced from the agency's profileAnswering Service Care, LLC. Reviews & Testimonials
Phone Answering Services Review from Vai Lealiiee
I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!
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Phone Answering Services Review from Lee Ann Morris
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Show moreCarolina Silva's Review Sourced from Google
Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!
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Data sourced from the agency's DesignRush profileFlowers & Foley UOAA HG Consulting
Phone answering solutions that businesses are proud of!
Nexa emerges as a trailblazing 24/7 virtual phone answering service renowned for its nationwide operations across the United States. Our forte lies in delivering unparalleled customer experiences through technology-driven call answering solutions, orchestrated by our adept virtual receptionists who possess [... see all Nexa reviews ]- Location
- Phoenix, Arizona
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsNexa Services
Reviews verified by DesignRush and sourced from the agency's profileNexa Reviews & Testimonials
Phone Answering Services Review from Summer Forbes
Rikard and his team have been great to work with. They are on top of details and have a great system. We’re excited to implement and utilize Nexa!
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Phone Answering Services Review from Mandy
I’ve relied on Nexa as my primary answering service for customer calls, and they’ve been outstanding. Their after-hours and midday telephone answering services ensure no call goes unanswered, providing incredible convenience and ease of use. The team’s effective communication and excellent virtual receptionist service have consistently impressed me and made a real difference in managing customer interactions.
Show moreSally B's Review Sourced from Google
NEXA recently changed their platform blocking clients from entering specific times outside of a set schedule. Clients must submit an email of changes, wait for a response, send a reminder email and then find out at 3am that changes were not made correctly. I have now been awake since 3 am (unable to go back to sleep and no opportunity to nap during the day) because NEXA ceased client control of our own schedules and someone failed to do their job properly.when I requested a variation from their blocked times. Prior to this platform change, I would have recommended NEXA. Now, I recommend looking elsewhere.
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Data sourced from the agency's DesignRush profileFuze SearchKings Penguin Air Paradigm
Maximize Your Business Potential
A Call Center company in the Philippines, providing outsourcing services such as Data Entry, SaaS Product Support, Outbound Lead Generation and Chat Support. Aside from hourly rate, we also offer a Pay Per Task and Pay Per Lead option. [... see all OBI Services reviews ]- Location
- Dipolog City, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $3/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOBI Services Services
Reviews verified by DesignRush and sourced from the agency's profileOBI Services Reviews & Testimonials
Virtual Assistant Review from Robbie Forsyth
Obi Services has been a fantastic extension of our workforce, since we began using them for support in 2022. They have shown themselves to be efficient workers, giving us great output for the hours spent - at excellent value for money. Their versatility is outstanding too, supporting us with admin (the jobs our staff find boring), IT and design work. Their communication systems are ideal too, so we are always in the loop. Would strongly recommend them for anyone looking into an all round VA service.
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Digital Marketing Review from Dusty Jenkins
I can't speak highly enough of the OBI team. I have been using them over 2 years now for my marketing company and have used them through a variety of tasks. Landing Page Design, Canvas Design, Branding, Logo Creation, Youtube Thumbnails, Youtube Bumpers, Logo Animation, Video Editing, Photoshop Editing, and List Building to name a few. Every new task I've made with them has been a home run overall. As new staff comes into OBI workspace, there will be times where we need to provide additional feedback but overall, I'm very very pleased with how they follow SOPs and help create them along the way. I have never been more organized in my marketing business and will continue to shout the OBI name from every mountain top I encounter. Give them a shot! Their communication is top notch and they truly feel like family to me. I couldn't do business without them.
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Data sourced from the agency's DesignRush profileMeorient Senior Market Solutions Congruent Marketing Deenz Business Group GoQAV
Offshore Data Entry Service: Precision, Speed and Security
Top Offshore BPO company [... see all Offshore India Data Entry reviews ]- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOffshore India Data Entry Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Back Office Outsourcing Project Managing High-Volume Seasons: Supporting Clients During Peak Demand 
Call Centers Project 24/7 Support: Our Commitment to Ensuring Client Availability 
BPO Project Cost Reduction Strategies: How We Help Clients Save on Operational Expenses 
Medical Billing Project Crisis Management: Our Role in Supporting Clients During Challenging Times
Reviews verified by DesignRush and sourced from the agency's profileOffshore India Data Entry Reviews & Testimonials
Document Digitization Review from Lisa Rozario
We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.
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Data sourced from the agency's DesignRush profileallianze bpo nexgen india data entry
You Create, We Support.
MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success. [... see all MiXBS, LLC reviews ]- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMiXBS, LLC Services
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BPO Project for Music Company Customer support 
BPO Project for Media & Communications Company CDEK -thumb-webp.webp)
BPO Project for Entertainment Company Email support 
BPO Project for Manufacturing Company Market Research
Reviews verified by DesignRush and sourced from the agency's profileMiXBS, LLC Reviews & Testimonials
Customer Support Review from Kevin Swindlehurst
If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.
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Data sourced from the agency's DesignRush profileCDEK Buch Ramayoga Imark Tech SovPlym KNOVR
We talk, We Listen, We Provide Solutions
Hire Live Support is a full-scale BPO service provider and a digital marketing company with 10+ years clientele and preparedness. We specialize in providing the leading live support services and new-age digital marketing gigs to SMEs, Enterprises, and Startups to delegate, scale, and manage business [... view Hire Live Support Inc profile ]- Location
- Cerritos, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 16 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHire Live Support Inc Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio-thumb-webp.webp)
Call Centers Project for Social Networks Company Customer Experience & Helpdesk Solutions 
Virtual Assistant Project for Finance Company Virtual Assistance & Operations Support for Menio Global -thumb-webp.webp)
BPO Project for Health Care Company Multilingual Customer Service Representative Tech Support for Lifesupply.ca -thumb-webp.webp)
Call Centers Project for Health Care Company Customer Experience & Support Solutions for Ami Naturals -thumb-webp.webp)
BPO Project for Sports Company Customer Support Solutions for Multichannel Communication, Issue Resolution & Client Success for VPA 
Virtual Assistant Project for Design Company Virtual Assistant Fast, Reliable Data Entry & Organization for SelectPrint
Reviews verified by DesignRush and sourced from the agency's profileHire Live Support Inc Reviews & Testimonials
Alex Stone's Review Sourced from Google
Partnering with Hire Live Support has been one of the best decisions for Our Company. Over the past two years, they have consistently delivered exceptional service and have handled our operations seamlessly, allowing us to focus on growth without any operational worries.We currently have a team of 13 experienced agents working with us through Hire Live Support across multiple departments, including Customer Support Representatives, Go-High Level Tech Experts, and exceptional Customer Experience Agents. The level of professionalism, dedication, and reliability they bring is truly outstanding. They have ensured smooth day-to-day functioning, provided well-trained resources, and managed our processes with complete accountability.Finding an outsourcing agency as reliable as Hire Live Support is rare. They have been the most dependable and trustworthy partner I’ve worked with, and I continue to be impressed by their commitment to excellence.I highly recommend Hire Live Support to anyone looking for a reliable outsourcing partner.
Show moreBrit Wilbanks's Review Sourced from Google
Please don't apply to companies open jobs posing as a candidate. The job market is hard enough for people out here, without businesses getting flooded with other businesses slide decks trying to make sales connections.Sincerely,The recruiter who had to look at your stupid slide deck.
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Data sourced from the agency's DesignRush profileGoggles4u Savers Hyperanimation Eyeglasses.pk
Precision Billing, Maximum Revenue, Minimal Risk.
Our USA-based Medical Billing Company streamlines billing operations for healthcare providers, ensuring increased revenue, reduced costs, and minimized risk. From small practices to large hospitals, we handle denials management, credentialing, coding, and payer verification with expert precision. [... see all SwiftCare Billing LLC reviews ]- Location
- Evesham, New Jersey
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $20/hr
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSwiftCare Billing LLC Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio-processing-File-indexing-and-document-management-thumb-webp.webp)
BPO Project for Health Care Company Follow-Up, Indexing and AR 
Medical Billing Project for Health Care Company Revenue Cycle Managment 
Back Office Outsourcing Project for Health Care Company Revenue Cycle Managment
Reviews verified by DesignRush and sourced from the agency's profileSwiftCare Billing LLC Reviews & Testimonials
Medical Billing Review from Julie Formica
We have been partnering with SwiftCare Billing for the past year to manage key administrative operations, including billing, accounts receivable (AR) processing, and file indexing. This collaboration has been instrumental in improving our internal workflows, reducing turnaround times, and enhancing the accuracy of our financial and document management systems.One of the major strengths of SwiftCare Billing is their responsiveness and client service. From the initial onboarding to ongoing operations, their team has been professional, communicative, and solution-oriented. We receive regular updates and clear performance metrics, which has helped build a high level of trust in their services.While our overall experience has been highly positive, a few initial challenges related to software integration and adapting to our internal protocols required some time and coordination. However, SwiftCare Billing showed flexibility and commitment in overcoming these hurdles, and weve since seen steady improvements in alignment and efficiency.Overall, SwiftCare Billing has proven to be a reliable, professional, and valuable partner. Their services in billing, AR, and file indexing have added measurable value to our operations, allowing our in-house team to focus on core business activities. We would not hesitate to recommend their services to other organizations seeking a capable and trustworthy outsourcing provider.
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Data sourced from the agency's DesignRush profileHealth Care Industry Dental Industry Insurance Industry HR Industry BPO Outsourcing Medical Billing
Quality over Quantity
A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of [... view EuroCom CX profile ]- Location
- Tirana, Albania
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $14/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsEuroCom CX Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Back Office Outsourcing Project Costumer Care 
Outsourced Customer Support Project for Health Care Company CX for Audika Group 
Outsourced Customer Support Project for Insurance Company Life Insurance CX
Reviews verified by DesignRush and sourced from the agency's profileEuroCom CX Reviews & Testimonials
Siar Residence's Review Sourced from Google
We’ve been working with EuroCom CX Services for our real estate campaign, and the results have been outstanding. Their team has been instrumental in helping us connect with potential buyers and renters, streamline our communication processes, and improve overall lead conversion.EuroCom CX has a deep understanding of the real estate industry, and their tailored solutions really made a difference in how we manage inquiries, follow-ups, and customer engagement. Their multilingual support allowed us to reach a wider audience, which was crucial for our international property listings. Whether it’s through live chat, phone support, or email, their team is always responsive and professional, ensuring no lead is missed.The customer experience management they provide is exceptional—they ensure every touchpoint with potential clients is smooth and efficient, from initial inquiries to final negotiations. Their ability to capture valuable insights and feedback from customers helped us fine-tune our strategies and better cater to our clients’ needs.If you're in the real estate sector and looking to improve your client engagement and sales process, I highly recommend EuroCom CX Services. Their expertise, flexibility, and commitment to results make them an invaluable partner.
Show moreGaetano Ferrara's Review Sourced from Google
I was a EuroCom CX customer for a telecommunications project, and I must say I was extremely satisfied with their work. Their expertise in customer experience management is evident in every aspect of their service.What impressed me most was their ability to provide customized solutions to meet our specific needs. EuroCom CX carefully analyzed our current customer experiences and developed tailored solutions to improve our customers' interactions with our company. Thanks to their knowledge of the telecommunications industry, they provided solutions we hadn't even considered previously.Furthermore, their focus on ensuring a seamless customer experience across every touchpoint was extraordinary. This significantly improved our interactions with our customers and created a foundation for their loyalty and increased satisfaction.Their commitment to innovation was also a significant factor in our collaboration. EuroCom CX has provided us with cutting-edge technology platforms that have allowed us to improve our business efficiency, obtain real-time feedback from our customers, and optimize our operations to achieve our business goals.Finally, their excellent customer service and technical support have been impeccable. Their team has been responsive, professional, and available to answer all our questions and resolve any issues we encountered during our collaboration.In summary, I highly recommend EuroCom CX to any telecommunications company looking to improve customer experience, increase customer loyalty, and achieve business results. Their expertise, customized solutions, focus on customer experience, and commitment to innovation have been key factors in our successful collaboration.
Show moreJosè Freitas's Review Sourced from Google
As a client in the automotive industry, I had the pleasure of partnering with EuroCom CX to enhance our customer experience and ultimately increase and upscale our clientele. Working with EuroCom CX has been a game-changer for our business, and we are grateful for the exceptional support and guidance they have provided us.One of the most significant ways EuroCom CX helped us was by providing customized solutions that catered to our unique needs and requirements. Through a thorough analysis of our existing customer experience, EuroCom CX identified areas of improvement and developed tailored solutions to enhance our customer engagement and satisfaction. These solutions were not generic but tailored to our business, which made a significant difference.EuroCom CX's focus on delivering a seamless customer experience across all touchpoints was another critical factor in our success. From the initial contact to post-sale follow-up, EuroCom CX ensured that each customer interaction was seamless and consistent. This approach fostered customer loyalty and enhanced the chances of repeat business and positive referrals, ultimately leading to increased clientele.We were particularly impressed by EuroCom CX's commitment to technology and innovation. The company's sophisticated platforms integrated seamlessly with our existing systems, providing real-time insights into customer behavior and preferences. This data allowed us to make informed decisions and optimize our operations to drive revenue growth and expand our clientele.Finally, EuroCom CX's excellent customer service and support were outstanding. The team was responsive, knowledgeable, and professional, always going above and beyond to ensure our satisfaction. This level of support helped us to build a strong relationship with EuroCom CX and provided us with the confidence to trust them with our business needs.Overall, partnering with EuroCom CX has been one of the best business decisions we have made. Through their personalized approach, focus on delivering a seamless customer experience, commitment to technology and innovation, and excellent customer service, EuroCom CX helped us increase and upscale our clientele. We highly recommend EuroCom CX to any business seeking to enhance their customer experience and drive growth.
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Data sourced from the agency's DesignRush profileRocket Sharing Audika Group Digital One Vodafone TIM
The Call Center Pros
Call Center Sales Pro (CCSP) offers a comprehensive range of services for businesses in the United States. These services include telephone answering, healthcare call centers, outsourced call centers, business process outsourcing (BPO), nurse triage, appointment setting and call center consulting. [... see all CCSP reviews ]- Location
- Seymour, Tennessee
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCCSP Services
Reviews verified by DesignRush and sourced from the agency's profileCCSP Reviews & Testimonials
Phone Answering Services Review from Ellie Dennard
Superior Healthcare had a stellar experience with Call Center Sales Pro (CCSP). The staff provided responsive and friendly service and its customer support team was exceptional. Regular check-ins ensured top-notch service, making CCSP a highly recommended choice for answering service needs. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profileTelehealth Groups Property Management Clients Municipal Agencies Law Firms Corporate Clients Medical Networks Service / Trades Companies Hospitals Small Businesses
Top Provider of Outsourcing and Customer Support
Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation [... view Dalerio Consulting profile ]- Location
- Durres, Albania
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 9 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDalerio Consulting Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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B2B Sales Outsourcing Project Business Development for Swiss Translation Agency 
Outsourced Customer Support Project 24/7 Live Chat Support for Online Gaming Startup 
Outsourced Customer Support Project BPO Services for White Label Software Company 
Appointment Setting Project Telemarketing Services for US Loan Processor 
Outsourced Customer Support Project 24/7 Live Chat Support for Australian Gaming Site
Reviews verified by DesignRush and sourced from the agency's profileDalerio Consulting Reviews & Testimonials
DAFKU Law Firm's Review Sourced from Google
We signed last year with Dalerio Consulting, and they are dealing with our customer support through call center services. Working with this company has been a great experience so far, so we would recommend Dalerio Considering to everyone who is looking for a BPO company.
Show moreDenisian Prifti's Review Sourced from Google
If you're searching for a unique and distinctive online presence for your brand or business, look no further as Dalerio Consulting got you covered.
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Data sourced from the agency's DesignRush profileSwissTranslate KlimaTek SpotGaming Youth Activities Center Korrieri
Trusted Advisors, VARs, Managed IT & Technology Broker Services.
Internet Nerdz stands as a premier technology services and consulting firm, dedicated to crafting innovative solutions tailored to meet the intricate demands of your digital transformation journey. With a steadfast commitment to excellence, we specialize in developing cutting-edge strategies and solutions [... see all Internet Nerdz reviews ]- Location
- Pensacola, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $200/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsInternet Nerdz Services
Reviews verified by DesignRush and sourced from the agency's profileInternet Nerdz Reviews & Testimonials
IT Services Review from Scott Berg
If you're looking for a company to handle your IT and telephony needs then Scott and his team at Internet Nerdz is who you should be working with. They have my highest recommendation!
Show moreShaun Green's Review Sourced from Google
Internet Nerdz has been a game-changer for my business. Their team is responsive, knowledgeable, and genuinely committed to helping their clients succeed. They made everything simple and stress-free, from setup to ongoing support. Highly recommend for anyone looking for reliable and expert service!
Show moreAngelica Cervantes's Review Sourced from Google
In an increasingly digital world, partnering with Internet Nerdz Inc is a strategic move towards achieving your business goals. With their unparalleled expertise, dedication to excellence, and commitment to customer satisfaction, they are truly the gateway to digital success. Whether you're a startup, a small business, or a multinational corporation, Internet Nerdz Inc has the tools and the talent to propel your brand to new heights.
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Data sourced from the agency's DesignRush profileClearspan Communications Cynergy HiTech Innisfree Hotels Tandy Leather Higgenbotham Insurance Agency Northland Development Prominence Hospitality Fora Financial Entouch Controls Nexxiot Inc.
BPO Company India | Call Center Outsourcing | Ascent BPO
We are offering Data Entry Projects, Data Entry Services,BPO Services, Call Center and data Entry Process Outsourcing Services to our valued clients, Noida, India [... view Ascent BPO Services profile ]- Location
- Noida, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAscent BPO Services Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Data Entry Project Data Entry Outsourcing 
BPO Project BPO Services 
BPO Project Call Center Services
Reviews verified by DesignRush and sourced from the agency's profileAscent BPO Services Reviews & Testimonials
Ankit Kumar's Review Sourced from Google
I passed the interview at Asant Bapo but was late on the second day. I was thrown out for 20 minutes and asked to take leave.
Show moreKanchan Srivastav's Review Sourced from Google
We've been working with Ascent BPO for the past few months, and I must say their service has exceeded our expectations. The team is professional, responsive, and consistently delivers high-quality results. From data entry to back-office support, their attention to detail and commitment to deadlines has really helped streamline our operations. Communication has been smooth, and any issues are quickly addressed. Highly recommend them if you're looking for a reliable and efficient BPO partner.
Show moreVikas Srivastav's Review Sourced from Google
Ascent bpo has truly exceeded our expectations. Their team is efficient, professional, and dedicated to providing high - quality services. They've helped streamline our processes and allowed us to focus on core operation. Highly recommended
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Data sourced from the agency's DesignRush profileGuwahati University Silver Pumps & Motors Pradhan Mantri Kaushal Vikas Yojana IndiaMART HDFC Bank
We serve Success
We offer 24-7 Inbound Contact Center Services that include Phone, Email, Live Chat, Text and Social Media Support Services. We also help with back-office support work including order processing, data entry and related VA tasks. [... see all Digitech Outsourcing Solution reviews ]- Location
- Rehoboth Beach, Delaware
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDigitech Outsourcing Solution Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Outsourced Customer Support Project Customer Service for E-learning platform
Reviews verified by DesignRush and sourced from the agency's profileDigitech Outsourcing Solution Reviews & Testimonials
Customer Support Review from Jason
I am impressed with the customer support team at this company. They are knowledgeable and always go above and beyond to help with any issues or questions. The team is very flexible and always willing to find a solution that works. Overall, I have been satisfied with the level of support this team provides and would highly recommend them to anyone in need of assistance in the CS field.
Show moreVictor Roige's Review Sourced from Google
We have been working with DOS support for months and they provide a great customer service!
Show moreRachel Lynch's Review Sourced from Google
We have been working with DOS for several months now and are very satisfied with their services. The entire team is very responsive and eager to help out in any way they can. Highly recommend!
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Data sourced from the agency's DesignRush profileUnified Signal GetSetup Timecamp
24/7 live answering for property professionals - real people, not bots
Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots. [... view SignMore profile ]- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSignMore Services
Reviews verified by DesignRush and sourced from the agency's profileSignMore Reviews & Testimonials
Nick Resto's Review Sourced from Google
We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.
Show moreFred Paskell's Review Sourced from Google
Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼
Show moreStasia Creek 406 East Realty's Review Sourced from Google
Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!
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Data sourced from the agency's DesignRush profileMcGraw Realtors XS Asset Management Chido Real Estate Investments The Agency ONXHomes Quantive Property Management Lang Management RE/MAX Keller Williams Heritage Terra Bella Property Management
24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most. [... view AnswerFirst Communications profile ]- Location
- Tampa, Florida
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerFirst Communications Services
Reviews verified by DesignRush and sourced from the agency's profileAnswerFirst Communications Reviews & Testimonials
Johnson Legal PLLC's Review Sourced from Google
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.
Show moreDemetri Karoutsos's Review Sourced from Google
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based BusinessesWe've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.Demetri KaroutsosDirector, CareMaster
Show moreScott Lady's Review Sourced from Google
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.I highly recommend giving them a shot for your call inbound call needs.
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Data sourced from the agency's DesignRush profileAAMCO ABM AFC Urgent Care AFLAC Bauer Food, LLC (Operates McDonald's) Berkshire Hathaway Brookhaven National Lab Coldwell Banker Century 21 Cushman and Wakefield
Explore Phone Answering Services Specializations
What Makes Answering Services for Small Business Unique?
Similar to other business answering services on the market, answering services for small business handle inbound and outbound calls to help organizations:
- Improve their customer service
- Increase client satisfaction rates
- Drive more repeated purchases
However, what makes these companies different is their focus and experience in helping small and medium-sized businesses create meaningful, personal connections with their callers aiming to grow their list of clients.
Considering that 89% of the organizations that offer "significantly above average" customer experiences are financially more successful than their competitors, excellent customer service is a brand differentiator that builds trust and increases customer retention.
So, businesses that want to grow should ensure high-quality support. This is where small business answering service companies step in. They can help you provide great customer service and generate repeat purchases.
What Services Do Small Business Answering Service Companies Provide?
These specialized agencies typically provide the following services:
- Screening calls
- Recording calls
- Delivering messages
- Taking orders
- Scheduling appointments
- Managing emergency calls
- Processing outbound marketing campaigns
- Providing customer service and technical support
- Communicating with clients via text and email
- Conducting customer surveys
Making the best first impression for small business owners can make all the difference.
This is where industry-trained call answering agents can come in handy, providing each caller with professional assistance while presenting your brand in the best light possible.
DesignRush experts ranked the best telemarketing companies.
FIND THEM HERE Why You Should Outsource Telephone Answering Services for Small Business?
These are the key reasons to invest in an answering service for small businesses:
Reason #1: Cost Reduction
As your business grows, your expenses will increase. You'll need to hire more people to perform various operations, including a receptionist, to handle your client communication.
However, considering that an in-house receptionist is worth, on average, $3,313 per month in the U.S., outsourcing answering services can help you cut front desk-related costs.
If we calculate the cost of payroll taxes, sick days, holidays, and office equipment, then it will go up.
These solutions will cost you between $30 and a few hundred dollars per month, allowing you to direct these savings toward other more critical areas of your business.
A telephone answering service for small businesses will give you all the benefits a traditional receptionist would at a fraction of the cost.
Reason #2: Improved Business Efficiency
With several employees wearing many hats, it can be challenging for small organizations to manage client communication.
Responding to each call and email professionally can be time-consuming, especially if you receive a higher volume of calls.
Outsourcing virtual answering services for small businesses can take this task off your shoulders, allowing you to focus on more value-added responsibilities and more significant sales drivers.
This will reduce your workload and ultimately increase your business efficiency.
Reason #3: High-Quality Customer Service
Unlike in-house receptionists who can assist your clients during working hours, small business answering service providers work 24/7 for 365 days, covering weekends and holidays.
They can increase your company's responsiveness, which is the key to maintaining a professional image and reinforcing strong customer relationships.
So you won't have to worry about missed calls or sales opportunities.
Additionally, these experts can ensure each caller receives high-quality support and personalized attention, which contributes to enhanced customer service and increased satisfaction.
Why Choose an Answering Service for Small Business Over a Machine Reply
Sales calls are the lifeblood of every small business. When not appropriately answered, they can lead to missed opportunities.
Despite technological improvements and artificial intelligence, machines cannot replace the quality of service a live answering receptionist would provide.
And organizations need to consistently deliver exceptional customer experiences to achieve their goals and drive business growth.
Though machines may be less expensive, customers prefer to talk with human beings.
Data supports this fact, and according to NICE inContact, agent-assisted methods of communication bring a higher level of satisfaction among customers.
The logic behind this may come down to the higher level of personalization that live agents can bring. It also allows callers to explain complex problems and lets agents better recognize the callers' emotions.
Connect with top legal answering service companies.
FIND THEM HERE How Much Do Answering Services for Small Business Cost?
There are a few factors that can influence the cost of answering services for small businesses:
- The agency's reputation and size
- The time coverage
- The number of services the business needs
Typically, these companies design their subscription plans based on per-minute, per-call, and per-month pricing.
Small and medium-sized businesses can come across prices starting at $30 and going up to a few hundred dollars per month.
Most of these agencies offer custom pricing, so these services may be cost-effective, considering that organizations can pay based on the number of calls they receive.
How to Choose the Best Virtual Answering Services for Small Business
To choose the best small business answering service company, consider the following aspects:
1. Industry Experience
Find out if the prospective companies have agents trained to serve your specific industry. This is important because experienced representatives will know your customer groups better. They will better understand your client's needs and provide relevant answers to their questions while representing your brand in the best light possible.
On the other hand, agents that have no previous experience in your sector will take longer to learn the ins and outs of your market and the FAQ your clients may have.
2. Call Recording
Learn if the top providers of telephone answering services for small businesses on our list offer call recording. This is a vital process that will ensure important client info is collected.
However, call recording is also beneficial in ensuring that your agents are meeting your quality standards and protecting your business just in case any legal issues come along the way.
3. Service Quality
Discover how each prospective company can ensure the quality of its services. Customer support can make or break your business, which is crucial to ensure your partner delivers exceptional service.
Most reputable companies will have internal call evaluation programs and follow specific processes focusing on courtesy, response time, and accuracy.
4. Bilingual Receptionists
Learn which small business answering service companies have access to bilingual resources.
Spanish is the most common foreign language in the U.S., and some Hispanics are not fluent in English. This highlights that you must have Spanish-speaking agents handling your calls to ensure effective communication.
5. Analytical Reports
Make sure you only consider answering services for small businesses that can offer monthly reporting.
Analytical reports matter in collecting critical data about your customers, like their names, emails, and phone numbers, that you can use for sales purposes. They are also helpful in understanding how well your agents are performing as they can give you valuable info on their average response time, number of solved issues, and more.
10 Questions to Ask Small Business Answering Service Companies
- Which industries are your agents trained to serve?
- What tools and technologies do you use to handle customer communication?
- Where are your agents located, and what is their level of experience?
- Do you have bilingual resources?
- What is the time coverage you can offer?
- What is your emergency backup plan?
- Will I receive performance reports? Which metrics will you track?
- Do you provide other call center related services to support my business?
- How closely will you collaborate with my team?
- How much will you charge me?
Takeaways on Answering Services for Small Business
Answering services for small businesses can help startups and medium-sized companies improve their client satisfaction and drive more repeat purchases.
Their solutions may cost you between $30 and a few hundred dollars monthly.
The benefits of investing in these specialized services are:
- Cost reduction
- Improved efficiency
- High-quality customer service
To choose the best agency for your organization, consider these factors:
- Industry experience
- Call recording
- Service quality
- Bilingual receptionists
- Analytical reports
Good luck with your research!
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