Are you looking for the best legal answering service that can provide extensive customer support for your law firm? We have evaluated countless verified client feedback and success stories of the best answering services for lawyers to build our listing — all to help businesses like yours find the right partner. Browse our directory and tailor your search by location, pricing, minimum budget, team size, and other criteria to begin your search.
We have sifted through over 40 companies to carefully curate the list of top legal answering services, considering their services, awards, case studies, client feedback, pricing, and legal call-handling expertise. Read on to explore their specific skill focus and look at their success stories to choose the best partner.
The Number 1 Legal Answering Service as Selected by DesignRush Is...
Smith.ai
- Best for: Overall
- Average hourly rate: $15
- Minimum budget: Inquire
- Founded: 2015
- Size: 100-249
- Location: Los Altos, CA
- Notable clients: Woznicki Law, Littleton Legal PLLC, Indie Law, K Bennett Law, LifePlan Legal
Smith.ai is a virtual receptionist provider of scalable and customizable answering solutions for business of all sizes. It has experienced virtual receptionists trained to handle legal calls with discretion and efficiency. The legal answering services firm offers after-hours and overflow answering, bilingual answering, outbound call-backs, spam blocking, appointment scheduling, sales development, payment collection, CRM integration, and lead development. Smith.ai is trusted by over 3,000 companies, establishing itself as a leading provider of call intelligence and real-time data visualizations.
Smith.ai Success Story
- Challenge: Michelle, a lawyer at a family law firm Woznicki Law, was losing clients because she was struggling to answer all the calls. Potential leads were not receiving timely responses, which made them turn to other law firms.
- Solution: The law firm partnered with Smith.ai to get attorney answering services designed specifically to streamline operations and gain more clients. Smith.ai’s 24/7 phone answering ensured Michelle never missed another call, guaranteeing the firm’s constant availability. Smith.ai also took over free spam blocking, lead screening, appointment scheduling, and warm phone transfers.
- Results: The partnership significantly improved Woznicki Law’s sales and customer engagement. The law firm exceeded its annual revenue goals within the first half of the following year. This success was attributed to Smith.ai’s legal answering services, which allowed Mechelle to focus on billable legal work and achieve work-life balance.
Check Out Smith.ai Agency Profile
Answering Legal
- Best for: Warm phone transfers
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2013
- Size: 250-499
- Location: Nesconset, NY
- Notable clients: Liberty Law Team, Lawlytics, Reputation Ink, CASEpeer, Precision Legal Marketing
Answering Legal is a specialized 24/7 live answering service catering to the unique needs of law firms. With highly trained virtual receptionists, the legal answering service ensures that a real person is available to answer every call, 24 hours a day, 365 days a year. Answering Legal also provides customization options based on the law firm’s preferred call-handling process, greetings, and routing. The answering service for lawyers also offers bilingual receptionists who can communicate effectively with clients in multiple languages.
Answering Legal Success Story
- Challenge: Lonny Fish, a sole practitioner at the Liberty Law Team, was overwhelmed with handling a significant portion of his firm’s phone answering duties by himself. This hindered his ability to focus on other critical aspects of his legal practice. That’s why he decided to turn to an agency handling answering services for law offices.
- Solution: Answering Legal tackled the challenge by providing Lonny Fish with a team of trained virtual receptionists to handle his law firm’s phone answering duties. The team provided expert message-taking, warm phone transferring, and comprehensive summaries of the calls through an organized process.
- Results: The collaboration streamlined Liberty Law Firm’s call and inquiry management. It also enabled more efficient and reliable legal business operations, which improved the firm’s client satisfaction and relationships.
Check Out Answering Legal Agency Profile
Ruby
- Best for: Bilingual call handling
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2008
- Size: 500-999
- Location: Portland, OR
- Notable clients: Opin Law, Florin Gray Bouzas Owens, Hilltop Law Firms, Perkiomen Schools, Murdock’s Moving
With over two decades of experience, Ruby has established itself as a trusted provider of virtual receptionist and answering services for lawyers. It provides highly skilled conversationalists who underwent 120 hours of professional training to ensure that every interaction is handled with professionalism and care. Ruby leverages proprietary technology, contributing to its industry-leading answering speeds, robust scheduling capabilities, new client intake processes, payment processing, and virtual switchboard call handling capabilities.
Ruby Success Story
- Challenge: Wendy and Eric Opin, owners of Opin Law, struggled to balance their work and personal lives. The burden of handling the law firm’s client calls while managing other administrative tasks was taking a toll on their well-being and limiting their ability to focus on core legal work.
- Solution: Ruby provided Opin Law with professional receptionists to handle incoming client calls, schedule appointments, and provide administrative support. Its bilingual receptionists also provided valuable service for Spanish-speaking clients, expanding the firm’s reach.
- Results: The law officeanswering service enabled Wendy and Eric to achieve work-life balance, enhance business efficiency, and provide excellent client service. The firm gained flexibility by offloading administrative tasks while Ruby’s answering services provided prompt and inclusive communication, fostering client trust.
Easybee
- Best for: Appointment scheduling
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2016
- Size: Under 49
- Location: Hollywood, FL
- Notable clients: Grace Immigration, Jones Paralegal, Law Office of Maria Colon, Luqman Law, Kaiser Financial Services
Easybee has been a trusted provider of attorney answering services, handling an average of 1 million calls a year. It offers 24/7 expert call answering, after-hours support, and overflow call handling services. The legal answering service also has a team of receptionists trained in legal terminology who can assist clients in English and Spanish. Taking pride in its less than 11-second average answer time, Easybee has established its reliability as an answering service for attorneys to its 400+ clients across different industries.
Easybee Success Story
- Challenge: Jennifer Smyrnos is an immigration law attorney at her law firm, Grace Immigration. She struggled to manage incoming client calls while focusing on her legal practice. This led to potential missed opportunities and frustrated clients.
- Solution: Jennifer chose Easybee for its comprehensive law firm answering services. Additionally, Easybee’s appointment scheduling feature simplified the process of setting up consultations, while its message taking ensured detailed information was captured. Outbound calling capabilities also helped Jennifer reach clients efficiently, saving her time and ensuring excellent service.
- Results: With the help of Easybee’s legal answering services, Jennifer was able to foster stronger client relationships and improve the firm’s reputation.
Check Out Easybee Agency Profile
LEX Reception
- Best for: Overflow call support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2012
- Size: 250-499
- Location: Portland, OR
- Notable clients: Hammerschmidt, Stickradt, and Associates, Elzinga & Associates, Your Practice Mastered, Information Systems Integration
With over a decade of expertise, LEX Reception has provided specialized answering services for law firms. It offers a comprehensive services, such as 24/7 call answering, legal intake, call forwarding, appointment setting, and bilingual support. LEX Reception also integrates its call handling services with Setmore, a popular legal calendar service, and other technologies that can streamline client management. The legal answering service received the National Excellence Award, emphasizing LEX Reception’s stellar team and its commitment to innovation.
LEX Reception Success Story
- Challenge: Hammerschmidt, Stickradt, and Associates, a bankruptcy law firm, faced the challenge of missing potential clients due to limited after-hours availability. Many callers who were transferred to voicemail were unlikely to leave a message or try calling again, which led to lost business opportunities.
- Solution: The firm partnered with LEX Reception to handle calls outside of regular business hours. LEX Receptionists acted as lead capture agents, taking information and scheduling appointments for potential clients on evenings and during the weekend.
- Results: Partnering with LEX turned out to be the best decision for the law firm. Namely, within the first weekend of using LEX Reception, Hammerschmidt, Stickradt, and Associatesscheduled appointments for two callers who became long-term clients. Thanks to this collaboration, the law firm generated approximately $4,000 to $5,000 in revenue.
Check Out LEX Reception Agency Profile
Moneypenny USA
- Best for: 24/7 call support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2000
- Size: 100-249
- Location: Duluth, GE
- Notable clients: Tayntons Solicitors, Ragle Biosciences, Finbra Ltd, Sterne Kessler Goldstein & Fox, Keystone Law
With over two decades of industry experience, Moneypenny USA has positioned itself as a top-notch outsourced customer communication service provider. It offers comprehensive answering services for lawyers, including overflow call support, 24/7 call provision, managed live chat, fully outsourced switchboard, and professional outbound calling. Moneypenny USA’s team has 95 receptionists, all having relevant legal experience that can help deliver reliable call handling services. With these qualifications and work culture, Moneypenny USA has built a reputation for providing exceptional customer support and answering services for lawyers.
Moneypenny Success Story
- Challenge: Tayntons Solicitors’ in-house reception team was overwhelmed with managing calls for offices in two different locations. This resulted in missed calls and delayed visitors, negatively impacting customer service.
- Solution: To address these challenges, Tayntons collaborated with Moneypenny USA to outsource its legal answering services. A dedicated Moneypenny receptionist, Wendi, was assigned to handle the firm’s calls. She became an invaluable asset and now seamlessly serves as an extension of the team. Moneypenny USA’s online portal also provided insights into call volumes and patterns.
- Results: By outsourcing calls, Tayntons Solicitors’ team was able to focus on providing better service to visitors. With its client calls being answered promptly, Tayntons Solicitors enhanced customer experience and boosted productivity across the company.
Check Out Moneypenny USA Agency Profile
Abby Connect
- Best for: Call reporting
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2005
- Size: 100-249
- Location: Houston, TX
- Notable clients: Frank Himel’s Law Firm, Green Hill Fence Company
Beyond traditional call handling services, Abby Connect offers personalized service through small, dedicated teams of virtual receptionists who are specifically trained to represent their clients. It offers specialized attorney answering services, such as a dedicated receptionist or CSM team, appointment scheduling, bilingual receptionists, and custom call handling. Abby Connect’s innovative Abby Intelligence technology combines automation with human intelligence, resulting in improved customer relations, reduced errors, and a better call handling experience. This dedication to innovation affirms Abby Connect’s expertise in legal answering services, making it stand out as a law firm partner.
Abby Connect Success Story
- Challenge: Due to limited time and resources, Frank Himel, a Chicago criminal defense attorney, struggled to manage a high volume of incoming calls and prioritize cases for his law practice. This led to lost clients and potential revenue, prompting him to seek reliable answering services for lawyers.
- Solution: Abby Connect’s team took over Himel’s call management. It provided call answering, screening, routing, and tracking, allowing the attorney to prioritize calls and focus on core legal tasks. Moreover, the law firm answering service’s technology featured comprehensive call summaries, transcripts, and recordings, which provided valuable insights for Frank Himel’s Law Firm.
- Results: Thanks to the partnership with Abby Connect, the law firm was able to respond to potential clients quickly, which led to improved call response time. It also increased client acquisition, convertiing more inquiries into paying clients.
Check Out Abby Connect Agency Profile
PATLive
- Best for: Client intake calls
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1990
- Size: 100-249
- Location: Tallahassee, FL
- Notable clients: Law Office of James Mullaney, Value Capital Funding, Anytime Realty, AuctionVcommerce LLC
PATLive is a leading provider of 24/7 call answering services, offering specialized answering services for lawyers and call handling solutions. From live call answering and message taking to lead generation, sales support, and appointment scheduling, its team is equipped to handle a wide range of legal answering services. Its receptionists are also native English speakers fluent in Spanish. With over 33 years of experience, PATLive has received awards from prestigious bodies, including Forbes, US News & World Resort, and Business.com, for best virtual receptionist.
PATLive Success Story
- Challenge: James Mullaney, a family law attorney, was struggling to manage a high volume of incoming calls on his own while balancing other professional and personal responsibilities. Because of his inability to answer calls promptly, he missed out on potential clients, which began affecting his legal practice.
- Solution: The attorney partnered with PATLive to outsource legal answering services to its team of virtual receptionists. PATLive’s legal answering service provided live call answering, message taking, client intake, and call transfers, allowing the attorney to focus on providing legal services.
- Results: The collaboration led to increased client acquisition and reduced operational costs compared to hiring in-house staff. James achieved 25% cost savings and superior service, backed by PATLive’s decades of experience in law officeanswering services.
Check Out PATLive Agency Profile
Nexa
- Best for: Call routing
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2015
- Size: 100-249
- Location: Phoenix, AR
- Notable clients: Law Office of Stephanie Lake, Fuze, SearchKings, Penguin Air, Paradigm
Nexa is a top provider of 24/7 live answering services, specializing in call handling, appointment scheduling, and customer service solutions. It has grown to serve over 5,000 businesses across the US, building expertise around law firm answering services. Some of the legal answering services Nexa specializes in include 24/7 live answering by trained specialists, expert client intake and lead generation, effective inbound and outbound sales, real-time customer support through live chat and text messaging, seamless integration with popular CRM software, detailed reporting and analytics, and reliable overflow and after-hours answering.
Nexa Success Story
- Challenge: Stephanie Lake leads a social security law firm in Arizona. Her small team was overwhelmed by the high volume of calls and couldn’t answer all of them. This led to missed calls, client losses, and difficulty managing the workload. The firm’s previous answering service lacked scheduling capabilities and sufficient call-handling capacity, which prompted Stephanie to seek a new one.
- Solution: Nexa stepped in and routed calls to the legal secretary, providing appointment reminders, paperwork follow-up, and cost letter communication. Nexa also played a crucial role in resolving a false bar complaint by providing irrefutable evidence that the client had not missed any calls from the complainant, which led to the case being dismissed.
- Results: The collaboration with Nexa increased the law firm’s productivity. During peak months, 2,000 calls were handled, and 44% of qualified leads were booked through Nexa.
AnswerFirst
- Best for: Live answering
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1998
- Size: Under 49
- Location: Tampa, FL
- Notable clients: Yanger Law, The Law Office of Robert Boeshaar, Cairns Law, The Law Office of Karen M. Holman, The Severn Group
With a proven track record of over two decades, AnswerFirst has become one of the leading customer service providers. Its team of US-based agents provides 24/7 live answering services and inbound contact center solutions for businesses, including law offices. AnswerFirst boasts an average time to answer of less than 6 seconds and an average call abandon rate of less than 2%, underscoring the quality of its legal answering services. It has also received industry recognition from Inc. 5000, Business Journal, and Tampa Bay Times, proving AnswerFirst’s exceptional answering services for attorneys.
AnswerFirst Success Story
- Challenge: As a solo lawyer in his legal Practice, Yanger Law, Bill Yanger struggled to manage all his phone calls and follow up promptly with leads. This was negatively impacting his revenue and the overall experience of his clients.
- Solution: Yanger Law hired AnswerFirst’s for its live answering services to handle inbound calls, record messages, and patch through important calls. This allowed Yanger to respond more quickly to incoming inquiries.
- Results: The collaboration led to a significant increase in revenue resulting from speed-up deal closures. Yanger Law also achieved higher client satisfaction levels due to the prompt and reliable legal answering service.
Check Out AnswerFirst Agency Profile
How We Picked the Best Answering Services for Lawyers
Our dedicated selection team at DesignRush evaluated companies through our directory of answering services for lawyers using an in-depth qualitative process. This ensures that the agencies we select are within our high standards. We picked the best legal answering services based on the following criteria:
- Client satisfaction: Verified client feedback on agency expertise, quality of work, and credibility
- Successful case studies: Range of work and industry focus
- Industry accolades: Awards and recognition from reputable industry leaders
- Team quality: Level of expertise, background in the legal industry, work ethics
- Legal answering services: Comprehensive service offerings
For each legal answering service we feature in our listings, we ensure that they offer:
- Experienced receptionists with legal industry knowledge
- 24/7/365 round-the-clock services
- Customizable call scripts
- Multiple languages support
- Strong communication and interpersonal skills
Visit the DesignRush Research Methodology page to learn more about our selection process.
10 Best Legal Answering Services Compared
| Agency name | Location | Hourly rate | Size | Best for |
| Smith.ai | Los Altos, CA | $15 | 100-249 | Overall |
| Answering Legal | Nesconset, NY | Inquire | 250-499 | Warm phone transfers |
| Ruby | Portland, OR | Inquire | 500-999 | Bilingual call handling |
| Easybee | Hollywood, FL | Inquire | Under 49 | Appointment scheduling |
| LEX Reception | Portland, OR | Inquire | 250-499 | Overflow call support |
| Moneypenny | Duluth, GE | Inquire | 100-249 | 24/7 call support |
| Abby Connect | Houston, TX | Inquire | 100-249 | Call reporting |
| PATLive | Tallahassee, FL | Inquire | 100-249 | Client intake calls |
| Nexa | Phoenix, AR | Inquire | 100-249 | Call routing |
| AnswerFirst | Tampa, FL | Inquire | Under 49 | Live answering |
Phone answering solutions that businesses are proud of!
Nexa emerges as a trailblazing 24/7 virtual phone answering service renowned for its nationwide operations across the United States. Our forte lies in delivering unparalleled customer experiences through technology-driven call answering solutions, orchestrated by our adept virtual receptionists who possess [... see all Nexa reviews ]Top Services:
- Phone Answering Services
- Location
- Phoenix, Arizona
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsNexa Services
Data sourced from the agency's DesignRush profileFuze SearchKings Penguin Air Paradigm
Reviews verified by DesignRush and sourced from the agency's profileNexa Reviews & Testimonials
Phone Answering Services Review from Summer Forbes
Rikard and his team have been great to work with. They are on top of details and have a great system. We’re excited to implement and utilize Nexa!
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Phone Answering Services Review from Mandy
I’ve relied on Nexa as my primary answering service for customer calls, and they’ve been outstanding. Their after-hours and midday telephone answering services ensure no call goes unanswered, providing incredible convenience and ease of use. The team’s effective communication and excellent virtual receptionist service have consistently impressed me and made a real difference in managing customer interactions.
Show moreJessica Michalak's Review Sourced from Google
Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in over TWO months. When I called to ask why calls weren’t being forwarded, and why we were never notified, I was told they “have too many customers to keep an eye on each one.” Despite this, we were billed every month, even though they didn’t answer one call. I was told a supervisor would follow up. No one ever did. Our IT team confirmed multiple times that it wasn't an issue on our end but that was what Nexa claimed it to be. After sending two additional emails with no response, I finally emailed to cancel. Only then did I hear back, receiving a cancellation form and a generic “sorry to see you go.” Don’t waste your time. This is not a legitimate answering service if customer support is essentially nonexistent.
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Your 24-hour Answering Service
We are a telecommunications company with personalized call center solutions who provide the highest quality & most reliable customer service. [... view VoiceLink Communications profile ]Top Services:
- Phone Answering Services
- Location
- Houston, Texas
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVoiceLink Communications Services
Data sourced from the agency's DesignRush profileRetail Industry Real Estate Industry Corporate Services Industry
Spaces and Services to grow your business.
Davinci Virtual Office Solutions is the global provider of virtual offices, live receptionist services, business addresses, day offices, meeting rooms, coworking and workspace solutions. [... view Davinci profile ]Top Services:
- Phone Answering Services
- Location
- Salt Lake City, Utah
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDavinci Services
Data sourced from the agency's DesignRush profileShowMyPC Verneccia LaShay Fashion+House Dr. Ehrenhaus
Reviews verified by DesignRush and sourced from the agency's profileDavinci Reviews & Testimonials
Kara Senn's Review Sourced from Google
renting the space was easy and the agent was very friendly and helpful. great option for inexpensive meeting space.
Show moreJono's Review Sourced from Google
This company is garbage. They have a $30 charge for parking written into the fine print of what you sign. Always add at least $50 to the price they tell you.
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Focused on Customer Satisfaction
SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs. [... view SureCall profile ]Top Services:
- Phone Answering Services
- Location
- Denver, Colorado
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSureCall Services
Data sourced from the agency's DesignRush profileFinance Industry Retail Industry Automotive Industry
Reviews verified by DesignRush and sourced from the agency's profileSureCall Reviews & Testimonials
Kassy's Locker's Review Sourced from Google
Surecall Experts is a top-tier BPO call center known for exceptional customer service and professional outsourcing solutions. They offer businesses reliable support in areas such as customer care, technical assistance, and more. A good partner for your business!
Show moreHelius's Review Sourced from Google
SureCall Experts provides excellent customer service through their call centre services. Their team's experience and efficiency come through, as they respond quickly to all questions. A reliable partner for smooth customer interactions.
Show moreJulie Berdin's Review Sourced from Google
We have been a client of Surecall for well over 10 years. Surecall is an extension of our business and we continue to work closely with their team to ensure a high level of customer service.
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24/7 phone answering services for businesses
Ambs Call Center functions 24/7, delivering steadfast phone answering services and comprehensive call center solutions. [... see all Ambs Call Center reviews ]Top Services:
- Phone Answering Services
- Location
- Jackson, Michigan
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAmbs Call Center Services
Data sourced from the agency's DesignRush profileMichigan State University Cadillac Federal-Mogul
Reviews verified by DesignRush and sourced from the agency's profileAmbs Call Center Reviews & Testimonials
Call Centers Review from Anonymous
Barry-Eaton District Health Department praises Ambs' reliability, not only for the company but also for the public. Furthermore, Ambs' team is proactive, easily accessible, and confident. (Source: 3rd Party Review Platform).
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Call Centers Review from Todd Desy
According to Todd Desy of Lammers Heating & Air Conditioning, Ambs helps the company serve its customers as efficiently as possible. In addition to improving customer service, Lammers Heating & Air Conditioning commends Ambs for smooth communication and timely information delivery. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Ted Christoff
According to Ted Christoff of Christoff and Sons Floor Covering, collaborating with Ambs has brought several new clients they would have lost due to unavailability to answer calls after business hours. Additionally, the collaboration yielded a remarkable ROI. The best thing about working with Ambs is that the team is an expert in the field and is on the same page with Christoff and Sons Floor Covering. (Source: 3rd Party Review Platform)
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World-class outbound solutions in the US
Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US. [... view SSR Techvision profile ]Top Services:
- Phone Answering Services
- Location
- Noida, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSSR Techvision Services
Data sourced from the agency's DesignRush profileSaiVa System Deebaco Absolute Health Agents
Reviews verified by DesignRush and sourced from the agency's profileSSR Techvision Reviews & Testimonials
kratika singh's Review Sourced from Google
“Great company for work. Management is so supportive and having friendly environment.”Salary and incentives are generally paid on time, and in many cases are substantial.“On‑time salary and huge incentives are paid to almost everyone here.”Employees value flexible timings, project bonuses, and transport perks like one‑way cab services.
Show moreDeepak Kanojia's Review Sourced from Google
✅ Review as an Employee:⭐️⭐️⭐️⭐️⭐️"Excellent workplace for growth and learning!"I worked at SSR Techvision Pvt. Ltd. and had a great experience. The work environment is very positive, with supportive management and a strong focus on training and employee development. It's a great place to start or grow your career in the BPO sector. The HR team is helpful, and the company culture promotes teamwork and responsibility.
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Highest Quality, Call Center Services with Superior Customer Support.
Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365. [... see all TAS United reviews ]Top Services:
- Phone Answering Services
- Location
- San Antonio, Texas
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTAS United Services
Data sourced from the agency's DesignRush profileBaylor Siemens Floodmaster Restauration Golden Pass LNG
Reviews verified by DesignRush and sourced from the agency's profileTAS United Reviews & Testimonials
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Phone Answering Services Review from Cerena Schane
Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.
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Call Centers Review from Viktoriia Bielkova
My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.
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Phone Answering Services Review from Dr. Shiree Flume
I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.
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Fitting your call center requirements ideally
SAS specializes in tailored phone answering services, catering precisely to clients' unique business requirements. Our committed support team undergoes rigorous training to deliver outstanding solutions, encompassing a wide spectrum of needs, such as general customer service, billing inquiries, sales [... view Specialty Answering Service profile ]Top Services:
- Phone Answering Services
- Location
- Philadelphia, Pennsylvania
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSpecialty Answering Service Services
Data sourced from the agency's DesignRush profileAdvertising Industry Accounting Engineering Energy Industry IT Industry Financial Industry Legal Industry Travel Industry Retail Industry Telecommunications Industry
Reviews verified by DesignRush and sourced from the agency's profileSpecialty Answering Service Reviews & Testimonials
Sarah Gonzales's Review Sourced from Google
We are a digital marketing agency and have been using SAS for the past three months. I'm so happy with this service. They screen all our calls, and have saved us so much time and hassles having to deal with spam calls. They've also been really helpful in building out instructions for their team to ensure that each call from either current clients or prospective customers is handled in the right way. And I love that they are always aiming to improve -- every time I suggest a new way to handle calls, they immediately implement the suggestion. This is a great, very personalized and affordable receptionist service for small businesses.
Show moreZoe Newbold's Review Sourced from Google
We use SAS answering service for our after hour needs for our guests at our boutique hotel. They are great and I love the format how they send the messages of the missed calls. Also, the support team is very responsive and helpful. They work quickly to build your script and ensure that we are happy with the product.
Show moreS B's Review Sourced from Google
SAS Desk has been fantastic for our customer support needs. We've used them for many years now. Their team is professional, responsive, and always courteous with our customers. Calls are handled quickly and effectively, and we’ve seen a big boost in customer satisfaction. Highly recommend! Thanks to Courtney and Gabe for all their help.
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Grow Your Business With USAnswer's Dedicated Live Answering Service!
USAnswer offers specially tailored call answering services in Portland and Maine to make your business available 24/7. Our call answering service in Maine ensures your business growth by handling all customer queries. [... view USAnswer profile ]Top Services:
- Phone Answering Services
- Location
- Portland, Maine
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsUSAnswer Services
Data sourced from the agency's DesignRush profileRobert Schachter Will Zinn Derek Beckelman
Reviews verified by DesignRush and sourced from the agency's profileUSAnswer Reviews & Testimonials
Robert Schachter's Review Sourced from Google
Beyond amazing. I don’t usually write reviews, but sometimes if I find something that is sensational, I want to let people know about it. I have worked with answering services for many years. I have a psychological practice in New York with a rather sophisticated clientele. People call, often under stress, or uncomfortable asking for help. How they are responded to on first contact is critical to determining how they will see my practice. I have been so grateful and impressed by US ANSWER. When someone calls, it feels as if he or she are speaking to my personal assistant. They are very well-versed in facts answering questions people may have. They are warm concerned, and caring. They have technology that allows them to put a call through to me directly, so it appears and feels like they are talking to my actual assistant. If I cannot respond, they contact me immediately via text and email.This is an experienced, exquisitely run business, and I could not recommend them more highly.
Show morePaul Diou's Review Sourced from Google
They’ve been instrumental in my daily operations for over 10 years and I couldn’t imagine operating without them. A+
Show moreJon Bova's Review Sourced from Google
US Answer has far exceeded my expectations. The owner is heavily involved in the operations (which is a rare these days). They handle my calls in a friendly and professional manner. Any "hiccups" have always been addressed promptly and handled professionally. Their call takers don't sound like a robot reading a script word for word like most other answering services. Bottom line, if you are a busy entrepreneur, or small business owner looking for a top notch, personable answering service, US Answer will not disappoint!
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Call Center Excellence.
We provide nationwide inbound call center and live answering telephone services to both small and large businesses across the country. [... view Executel Communications profile ]Top Services:
- Phone Answering Services
- Location
- Chelmsford, Massachusetts
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsExecutel Communications Services
Data sourced from the agency's DesignRush profileVirtual Receptionist Medical Answering Service Auto Attendant and Voice Mail Customer Service Appointments Scheduling
Global Support Redefined!
IdeasUnlimited is a BPO with fifteen (15) years of experience in providing various BPO services. [... see all IdeasUnlimited reviews ]Top Services:
- Phone Answering Services
- Location
- Sugar Land, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
SDR Teams, Lead Generation & Call Center Services for B2B Companies
Munzai Solutions provides dedicated SDR teams, inbound call handling, and outbound lead generation for growing companies. We help businesses generate qualified meetings, manage customer inquiries, and build consistent sales pipelines without the cost of hiring in-house teams. [... see all Munzai Solutions reviews ]Top Services:
- Phone Answering Services
- Location
- Manchester, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 12 Projects Listed
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions. [... see all TechSpeed reviews ]Top Services:
- Phone Answering Services
- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
America's best phone answering service taking care of your callers
As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills [... see all Moneypenny USA reviews ]Top Services:
- Phone Answering Services
- Location
- Duluth, Georgia
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
People-powered answering service
Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by staying connected with your customers 24/7. No bots. No AI. Just real people, answering with care, treating your customers like their own. We handle your calls, book appointments, qualify leads & much more. [... see all AnswerConnect reviews ]Top Services:
- Phone Answering Services
- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Answering calls since '59!
For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today! [... see all Call Management Resources reviews ]Top Services:
- Phone Answering Services
- Location
- Columbus, Ohio
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
They Call. We Answer.
As a multiple award-winning, 24 hour call center & live answering service, you should know that our call agent team is trained and certified in professional call taking, messaging, dispatch and appointment setting. We are the first line of communication for hundreds of medical offices, hospitals, property [... see all Answering365 reviews ]Top Services:
- Phone Answering Services
- Location
- Los Angeles, California
- Number of Employees
- Under 49
- Face for Business is a UK telephone answering service, providing call handling and outsourced reception for businesses of all types and sizes. Our PAs are the Difference. [... see all Face For Business reviews ]
Top Services:
- Phone Answering Services
- Location
- Burscough, United Kingdom
- Number of Employees
- Under 49
- Portfolios Count
- 5 Projects Listed
Comprehensive Outsourced Customer Support Services
Embracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on fostering continual growth for both our clients and our dedicated workforce. [... see all Uassist.ME reviews ]Top Services:
- Phone Answering Services
- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Expect more from your Contact Center Partner.
Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We have successfully completed over 5000+ projects in various industries. [... see all Blue Valley Marketing reviews ]Top Services:
- Phone Answering Services
- Location
- Home, Kansas
- Number of Employees
- 250 - 499
Allow Gabbyville deliver your VOICE with a SMILE!
Gabbyville specializes in providing live virtual receptionist answering services to a wide array of small and medium-sized business owners across the nation. Our services encompass answering inbound calls, making outbound calls, scheduling appointments, and a host of other administrative tasks. [... see all Gabbyville reviews ]Top Services:
- Phone Answering Services
- Location
- Knoxville, Tennessee
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
We Take Care of Your Calls.
TeleDirect stands tall as an acclaimed industry frontrunner, focused on delivering outstanding on-demand call center and phone answering solutions. With a profound grasp of the contact center landscape, the team has firmly positioned itself as the ultimate preference for global organizations. [... see all TeleDirect reviews ]Top Services:
- Phone Answering Services
- Location
- Sacramento, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Answering Service Care Provides Trained Customer Service Professionals.
Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in [... see all Answering Service Care, LLC. reviews ]Top Services:
- Phone Answering Services
- Location
- Margate, Florida
- Number of Employees
- Under 49
- Portfolios Count
- 3 Projects Listed
Maximize Your Business Potential
A Call Center company in the Philippines, providing outsourcing services such as Data Entry, SaaS Product Support, Outbound Lead Generation and Chat Support. Aside from hourly rate, we also offer a Pay Per Task and Pay Per Lead option. [... see all OBI Services reviews ]Top Services:
- Phone Answering Services
- Location
- Dipolog City, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $3/hr
- Minimal Budget
- Under $1,000
Offshore Data Entry Service: Precision, Speed and Security
Top Offshore BPO company [... see all Offshore India Data Entry reviews ]Top Services:
- Phone Answering Services
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 4 Projects Listed
Trusted Advisors, VARs, Managed IT & Technology Broker Services.
Internet Nerdz stands as a premier technology services and consulting firm, dedicated to crafting innovative solutions tailored to meet the intricate demands of your digital transformation journey. With a steadfast commitment to excellence, we specialize in developing cutting-edge strategies and solutions [... see all Internet Nerdz reviews ]Top Services:
- Phone Answering Services
- Location
- Pensacola, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $200/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most. [... view AnswerFirst Communications profile ]Top Services:
- Phone Answering Services
- Location
- Tampa, Florida
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
24/7 Virtual Receptionist & Answering Services
Responsive Answering Service is a trusted communications solution offering the latest technology, reliability, and affordability to its clients. [... see all Responsive Answering Service reviews ]Top Services:
- Phone Answering Services
- Location
- Coral Gables, Florida
- Number of Employees
- Under 49
Web Design. SEO. Reputation. Everything you need to grow onlinedone for you.
Sportsman Creative helps businesses win online with professional web design, SEO, and AI-powered automation. From $0-down websites to CRM workflows that manage reviews, leads, and customer messages, we make digital growth simple and effective. [... view Sportsman Creative profile ]Top Services:
- Phone Answering Services
- Location
- Springfield, Missouri
- Number of Employees
- Under 49
- Portfolios Count
- 2 Projects Listed
Total CX and BPO Services.
ROI CX Solutions offers Total Contact Management and Business Support Services. We leverage our expertise to deliver a total package of customer care solutions and contact center services! We provide dedicated 24X7-365 outsourcing solutions. ROI CX Solutions is driven by results, whether it is maximizing your [... view ROI CX Solutions profile ]Top Services:
- Phone Answering Services
- Location
- American Fork, Utah
- Number of Employees
- 1000 & Up
- Portfolios Count
- 3 Projects Listed
International Business Support Solutions for SME's and Large Enterprises
BusinAssist is a trusted global partner for entrepreneurs, startups and established businesses seeking seamless company incorporation, professional virtual offices and a wide range of business support services. [... view BusinAssist profile ]Top Services:
- Phone Answering Services
- Location
- Romford, United Kingdom
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
24/7 Legal Answering Built For Law Firms
Veza Reception is a legal answering service built specifically for law firms. We provide 24/7 live call answering, legal intake support, and dedicated receptionist teams trained to handle calls for law firms with professionalism, warmth, and consistency. [... view Veza Reception profile ]Top Services:
- Phone Answering Services
- Location
- Phoenix, Arizona
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
We are a nimble organization and can provide a customizable solution that meets your needs.
Headquartered in a fast-growing suburb of Minneapolis/St. Paul, Minnesota, CCS has been serving the North American business community with effective call center and answering service solutions for 50 years. Operating 24x7x365, with multiple call center support teams located throughout North America, we [... view Customer Contact Services profile ]Top Services:
- Phone Answering Services
- Location
- Minnetonka, Minnesota
- Number of Employees
- 250 - 499
- Portfolios Count
- 3 Projects Listed
Real people, real answers.
Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years. [... view AnswerPlus profile ]Top Services:
- Phone Answering Services
- Location
- Hamilton, Canada
- Number of Employees
- 250 - 499
When you succeed, we succeed!
IT Advisors Online (ITAdOn) is a growing team of technology experts who are passionate about helping companies like yours boost their effectiveness. Join ITAdOn today and grow your business. When you succeed, we succeed! [... view ITAdOn IT Solutions profile ]Top Services:
- Phone Answering Services
- Location
- Philadelphia, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Your CRM and Communication Solutions Partner
S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider. [... view S3 Technology Group profile ]Top Services:
- Phone Answering Services
- Location
- Austin, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $125/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
24/7 Live Answering and Call Center Services
Headquartered in Berkeley, CA, Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry. We provide solutions for inbound call taking, messaging, urgent dispatch, and other answering services that are available 24/7/365. [... view Direct Line Tele Response profile ]Top Services:
- Phone Answering Services
- Location
- Berkeley, California
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Top class phone answering services
AnswerForce delivers a suite of live, genial, and proficient phone answering services, alongside virtual reception solutions and beyond. Our seasoned team of customer-centric agents tend to your calls continuously, all year round, allowing you to concentrate on advancing your enterprise. [... view AnswerForce profile ]Top Services:
- Phone Answering Services
- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Contact Center. Call Center Services. Professional BPO Services.
Offering Contact & Call Center Services. At Connectica Solutions, our main focus is to help you “Connect”. Connect with your customers, your employees, providers and partners using the most efficient communication channels and the latest technology to your advantage. [... view Connectica Solutions profile ]Top Services:
- Phone Answering Services
- Location
- Houston, Texas
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Virtual Assistants & Legal Answering
Betties virtual receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support solo and small law firms across the US and Canada. [... view Back Office Betties profile ]Top Services:
- Phone Answering Services
- Location
- Scottsdale, Arizona
- Number of Employees
- Under 49
We Make Sure Law Firms Never Miss a New Client.
Answering Legal, Inc. provides law firms with a professional, highly trained answering service for any sized law firm. 24/7 live virtual receptionists! [... view Answering Legal profile ]Top Services:
- Phone Answering Services
- Location
- Nesconset, New York
- Number of Employees
- 250 - 499
24/7 Live Answering Service
We manage the call center , sales and customer service traffic to minimize your capital expenses and maximize your profits. Our reliable, cost-effective service enhances your customer service reputation and complements your corporation’s branding and marketing efforts. [... view Alliance Communications profile ]Top Services:
- Phone Answering Services
- Location
- New York City, New York
- Number of Employees
- Under 49
Family Owned & Operated Since 1948
Hastings Humans is a full service call center and phone answering service. Hastings Humans provides its clients that competitive advantage of the human touch - and at a much lower cost than an in-house call center and with better customer service experience and close ratio than with IVR. Hastings is a [... view Hastings Humans profile ]Top Services:
- Phone Answering Services
- Location
- Austin, Texas
- Number of Employees
- Under 49
Solutions. Trust. Dependability.
AnswerCalifornia gets your customers out of “Voicemail Jail”. Professionalism plays an integral part in providing superior customer care. Your customer and prospects will feel comfortable choosing and staying with your business. One phone call is all it takes to make your customers satisfied that a [... view Answer California profile ]Top Services:
- Phone Answering Services
- Location
- El Cajon, California
- Number of Employees
- Under 49
Capture Every Lead and Never Miss a Client With 24/7/365 Availability.
Alert Communications is a 55,000 square foot, 400+ person legal only call center located in Camarillo, CA. Founded in 1965, Alert services thousands of attorneys and hundreds of legal marketing agencies across the nation. [... view Alert Communications profile ]Top Services:
- Phone Answering Services
- Location
- Camarillo, California
- Number of Employees
- Under 49
Missing Valuable Calls? We Are Here To Help
We know that as a business owner, building your business is one of the most important, and difficult, things to do. Whether it’s acquiring new customers, managing day-to-day operations, fighting those everyday fires there’s always something to be done, and if you’re interrupted by answering telephone [... view Telephone-Answering profile ]Top Services:
- Phone Answering Services
- Location
- Luton, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
- AnswerMTI is a professional 24×7 live telephone answering service providing affordable customer service solutions since 1982. [... view AnswerMTI profile ]
Top Services:
- Phone Answering Services
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
Building Something Different
Lawyerist is home to the largest online community of solo and small-firm lawyers in the world. Our goal is to help lawyers build better law practices by bringing together a group of innovative lawyers to share ideas, experiments, and best practices. [... view Lawyerist profile ]Top Services:
- Phone Answering Services
- Location
- Minneapolis, Minnesota
- Number of Employees
- 100 - 249
Real Connections, Real Growth.
We help small businesses gain and retain customers through our legendary virtual receptionist and chat solutions. [... view Ruby profile ]Top Services:
- Phone Answering Services
- Location
- Portland, Oregon
- Number of Employees
- 500 - 999
24/7 Answering Service Solutions
Specialized, affordable 24/7 phone answering services using a combination of friendly, articulate agents, exceptional training and premium technology to work for your business. [... view Elation profile ]Top Services:
- Phone Answering Services
- Location
- Bloomington, Minnesota
- Number of Employees
- Under 49
Explore Phone Answering Services Specializations
Why Trust DesignRush
A trusted B2B marketplace connecting businesses with top-tier legal answering services, DesignRush maintains an impressive 4.7 rating on Trustpilot and Google.
Our dedicated team of agency experts built a network of over 30,000 agencies. We simplify the agency selection process, providing value to clients and agencies alike, via the DesignRush Marketplace.
Media Features
As a media platform, our press releases are picked up by 141 media outlets and reach a potential audience of 70 million. Our expertise extends to reputable platforms, such as Forbes, MSN, Yahoo! Finance, CNBC, MarketWatch, and Benzinga, solidifying our presence in the industry.
These achievements underscore our commitment to providing valuable insights and solutions within the digital landscape.
As seen on
Legal Answering Expertise
Legal answering services on DesignRush have industry experience in assisting law firms and legal professionals to achieve a more efficient workflow and business processes. They have the skills and expertise in call handling, answering, client intake, client onboarding, appointment scheduling, legal research, customer service, and bilingual support.
Agency Credibility Indicators
These answering services for lawyers have been recognized by prestigious organizations for demonstrating high-quality customer service, earning awards, such as:
- Association of Teleservices International (ATSI) Awards
- Client Choice Awards
- IFLR Awards
By consistently introducing innovative solutions and top-notch expertise across legal answering services, these attorney answering services have improved business operations, increased productivity, and reduced costs, resulting in high client satisfaction rates.
Their certifications demonstrate the answering service companies’ capabilities in handling legal inquiries and processes, including, but not limited to:
- NALA Certified Paralegal (CP) Program
- National Association for Legal Support Accredited Legal Professional (ALP) Certification
- National Association for Legal Support Professional Legal Secretary (PLS) Certification
- California Association of Legal Document Assistants (CALDA) Legal Document Assistants Certification
Agencies’ Supported Technologies
Answering services for lawyers use a wide range of technologies to cater to the needs of their clients, including, but not limited to, Twilio, Vonage, RingCentral, Zendesk, JivoChat, Gmail, Outlook, Salesforce, Confluence, Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.
Agency Reviews
For deeper insight into these agencies, DesignRush features client testimonials that share project challenges, results, and overall feedback. Each review undergoes verification, ensuring that the insights we present are both current and accurate.
Using the Bayesian Statistical Method, our algorithm calculates the most probable success rate for each agency. This reduces bias and promotes equity in the rating system, aligning our agency rankings more closely with the genuine quality of the services they offer.
Content Relevance & Accuracy
We make sure our content stays up to date, incorporating the latest listing data, industry trends, emerging technologies, and real-time insights supplied by agencies. It is reviewed by seasoned industry professionals who also provide their invaluable expertise – ensuring accurate and in-depth information.
Legal Answering Service Hiring Guide
What is a legal answering service?
A legal answering service is a specialized service tailored to law firms’ needs. Its team of qualified agents works on demand, acting as an extension of the business by handling communication lines 24/7. The service is designed to efficiently communicate with clients and manage a legal firm’s workflow.
Law firms often face challenges that make it difficult to manage client communication alone. Many turn to legal answering services to handle issues such as:
- High incoming call volume
- Lack of human resources to accommodate after-hours calls
- Language barriers
- Limited resources dedicated to call handling
- Untrained staff for client-facing roles
The importance of law firm answering services is emphasized in the 2024 MyCase Legal Industry Report. While only 16% of law firms outsource call handling services, those that do have seen substantial benefits. These firms reported acquiring an average of 2-3 leads per week and significant time savings. This information demonstrates how integrating answering services for lawyers can significantly boost lead generation and improve operational efficiency for law firms.
Success story
The following case study demonstrates how law firms can improve efficiency and client satisfaction by outsourcing non-core tasks like call management to attorney answering services, allowing internal teams to focus on business performance:
- Challenge: Wendy Opin, the owner of Opin Law Firm, struggled with maintaining a work-life balance due to the high volume of client calls and the time-consuming management of the in-house receptionist.
- Solution: The firm partnered with Ruby to handle its calls, ensuring clients could reach the firm even after business hours. Ruby’s proprietary mobile app provided greater control and visibility through seamless call monitoring, forwarding, transcription, screening, and detailed recordings. Its bilingual agents allowed the firm to serve its Spanish-speaking clients better.
- Results: The partnership resulted in significant savings through reduced in-house labor costs and increased efficiency. Wendy Opin gained the flexibility to manage her practice remotely, improving productivity. Ruby’s legal answering service enhanced communication and responsiveness, increasing client satisfaction.
What do answering services for lawyers do?
Answering services for lawyers provide professional support by managing incoming calls, scheduling appointments, and handling client inquiries. These services ensure that law firms maintain 24/7 availability, including after-hours coverage, without overburdening in-house staff.
Additionally, answering services can offer call screening, message transcription, and bilingual support, helping lawyers efficiently manage communication while focusing on their cases. Law firms can improve client satisfaction, enhance responsiveness, and streamline operations by outsourcing these tasks.
The most common duties include:
- Call handling
Answering incoming calls on behalf of the law firm, ensuring prompt and professional responses to client inquiries - Message taking
Taking detailed messages and forwarding them to the appropriate attorney or paralegal within your organization - Appointment scheduling
Scheduling appointments for clients with attorneys, ensuring efficient use of time and resources - Lead generation
Identifying and qualifying potential clients, helping to generate new business and clients for the law firm - Live chat support
Offering live chat support on the client’s website to provide immediate assistance to its clients and potential leads - Email management
Managing the legal firm’s email inbox, responding to inquiries, and forwarding messages to the appropriate attorney - Document distribution
Distributing legal documents to clients via email or other electronic means - Payment processing
For specific legal services, answering services can handle payment processing, ensuring that invoices are paid on time. - Community management
Managing the legal firm’s social media community by posting updates and responding to comments - Translation services
If your firm serves a diverse client base, answering services can provide translation services to help communicate with clients who do not speak English.
Success story
Our agency experts have chosen the following case study to illustrate the value of legal answering services in providing reliable client support 24/7 and improving client relations for law firms:
- Challenge: Sterne Kessler Goldstein & Fox, a law firm with international and nationwide clients, faced difficulties answering all incoming calls due to varying time zones and an increased call volume.
- Solution: VoiceNation addressed these challenges by implementing a 24-hour call support solution that seamlessly transfers overflow calls to the law firm’s receptionists. This move ensured all calls were answered promptly, even outside regular business hours.
- Results: The 24-hour call support improved client engagement and helped the firm build stronger relationships by ensuring clients could reach the law firm anytime, regardless of time zone.
How much do legal answering services cost?
Legal answering services can cost between $175 and $2,775 per month, depending on the number of minutes included in their packages. Besides per-minute pricing, they can employ per-call pricing plans. The cost of these plans depends on the expected volume of calls, the industry experience of the agents, and business size.
Specifically, here are the standard pricing structures of answering services and their inclusions:
| Type of plan | Price per month |
| 100-minute plan (50 calls) | $150-$250 |
| 250-minute plan (125 calls) | $295-$395 |
| 500-minute plan (250 calls) | $549-$649 |
| 1000-minute plan (500 calls) | $1,075-$1,175 |
| 2000-minute plan (1,250 calls) | $2,675-$2,775 |
On DesignRush, the top legal answering services charge an average of $29/hour. 56.3% of answering service companies for lawyers accept projects with a budget of under $1,000.
Why should I hire answering services for lawyers?
You should hire answering services for lawyers because it improves your law firm’s customer experience by enabling 24/7 support availability and providing a prompt first point of contact. This establishes your reliability, which gives your business a competitive edge in the industry.
Moreover, you should hire an answering service for lawyers because it:
- Has well-trained agents ensuring accurate responses to inquiries
- Can cater to unique cases with its niche-focused legal agents
- Can fast-track case resolutions
- Efficiently handles high call volumes and reduces client wait times
- Can project a professional image for your legal business
- Streamlines business processes and increases productivity
- Has a systematic process for time-sensitive calls
Success story
After evaluating several success stories, our agency experts have selected the following one, which perfectly demonstrates how hiring a professional law office answering service like Alert Communications bridges the gap of timely and efficient call handling after-hours:
- Challenge: Dordick Law Firm struggled with its in-house voicemail system, often leaving clients waiting for return calls. This problem frustrated clients and diverted internal resources from other essential organizational tasks.
- Solution: The firm hired Alert Communications to handle its after-hours and overflow calls. Alert Communications provided professional call answering services, including call screening and patching and providing essential information to client inquiries.
- Results: Dordick Law Firm was extremely satisfied with Alert Communications’ ability to answer calls promptly, screen calls effectively, and provide helpful information to clients. The client was delighted with the professionalism and attention to detail provided by the legal answering service.
How do I choose the best legal answering service for my business?
To choose the best legal answering service for your business, assess the service provider’s industry reputation, legal expertise, awards, certifications, client feedback, and adherence to legal standards.
Follow these steps to make the right decision:
- Define your needs
Clearly outline the specific services you require, such as call answering, appointment scheduling, or legal document retrieval. Determine the volume of calls you anticipate and the hours of coverage needed. Consider any specialized legal fields or languages that you are looking for. - Research legal answering service providers
Look for reputable answering services for law firms on Google. You can also browse online directories like DesignRush, which provides in-depth agency profiles to help you choose the right service provider. - Evaluate experience and expertise
Assess the legal answering service provider’s experience serving law firms or legal practices similar to yours. If you are working on a legal niche, inquire about its agents’ legal knowledge and qualifications to determine if they fit your business. - Assess technical expertise
Evaluate the answering service’s technology platforms, proprietary applications, and work infrastructure to ensure it meets your needs. Consider factors like call routing, call recording, and data security. - Consider the reputation of the answering service
Check the online reviews and testimonials from previous law office answering service’s clients. Pay attention to feedback on the quality of work, professionalism of staff, and overall satisfaction. Check if they have received awards or other notable recognitions that indicate a good reputation. - Shortlist potential design agency partner
Select a few answering services for law firms that align with your organizational needs. Send a request for proposal (RFP) to outline the scope of the partnership. - Consider scalability
Your call volume will likely increase as your law firm expands and attracts more clients. Assess if the answering services for attorneys can handle a higher volume of calls without compromising the quality of service. - Interview the team
Set up a meeting with the team of attorney answering service that will be handling your calls. Assess their professionalism, expertise, and communication skills, which are essential for providing high-quality service to your clients. - Conduct a trial period
If possible, request a trial period to test the service and ensure it meets your expectations. - Review pricing
Compare pricing structures and hidden fees from different answering services for law offices. Carefully review the terms and conditions of the contract, including service level agreements, cancellation policies, and confidentiality clauses. - Negotiate terms
Use the information gathered during the evaluation process to negotiate favorable terms, such as pricing, service level agreements, and contract length. - Decide on your selected service provider
Based on your evaluation, choose the answering service for attorneys that best aligns with your business needs, budget, and preferences.
Are you having difficulty seeking a legal answering service that aligns with your business needs? Visit our Marketplace to get personalized recommendations. Leave us a brief description of your project, and we’ll provide top agencies that can cater to your needs – for free.
How do I find the best answering services for lawyers on DesignRush that fit my budget?
To find the best answering services for lawyers that fit your budget, use our filters to navigate agencies depending on their average hourly rate and minimum budget.
Below, you can see some suggestions:
| Low Budget: 1k above |
You can also filter agencies by location, company size, and hourly rate to customize your search according to your preferences and project needs.
What are the key success metrics in legal answering services?
Key success metrics in legal answering services include the following:
- Average answering time (AAT)
The average time it takes for a call to be answered by an agent - Abandonment rate
The percentage of calls that are disconnected before being answered - Agent productivity
The number of calls handled per agent per hour - Agent turnover rate
The rate of how long agents stay in the company - Call transfer rate
The percentage of calls transferred to other departments or personnel - Call resolution rate
The percentage of calls that are resolved satisfactorily on the first attempt - First call resolution (FCR)
The percentage of calls that are resolved without requiring a callback or transfer - Customer satisfaction surveys
Feedback from clients on the quality of service provided - Net promoter score (NPS)
A measure of customer loyalty and willingness to recommend the service - Repeat business rate
The percentage of clients who use the service multiple times
What questions should I ask legal answering services before hiring one?
The questions you should ask legal answering services before hiring one include:
Its Relevant Background
- What legal fields do your agents specialize in?
- What are the qualifications and training requirements for your agents?
- Are you affiliated with any professional organizations or associations?
- What is your agent turnover rate, and how does this impact the consistency of service?
- What ongoing training and development opportunities do you provide to your agents?
- Do you have bilingual operators? What languages do they speak besides English?
Its Services and Processes
- Are your services limited to a specific jurisdiction, or can you support clients in multiple jurisdictions?
- How do you handle calls that require immediate attention or involve complex legal matters?
- How do you measure and evaluate the performance of your agents?
- How do you ensure compliance with relevant legal and regulatory requirements, such as data privacy laws?
- What is your process for escalating calls to attorneys or other authorized personnel?
- What security measures do you have in place to protect against data breaches and unauthorized access to legal documents?
- Do you carry professional liability insurance to protect your clients in case of any errors or omissions?
- How do you protect the confidentiality of client information and sensitive data?
- Does your agency cover legal intake?
Related to Your Project
- Can your services be scaled to accommodate changes in our business needs?
- How will your services integrate with our existing phone system, CRM software, or other legal tools?
- What types of reports and analytics can you provide to help us measure the effectiveness of your services?
- Can you provide agents who can answer calls within our company’s time zone?
- How much will we pay for your services in total?
What are the best legal answering services in the US?
The best legal answering services in the US are:
- Smith.ai
- 4.8 stars on Google (85 reviews)
- Top clients: CMIT Solutions, Littleton Legal OLLC, Indie Law, Chestnut Hill Legal
- Answering Legal
- 4.7 stars on Google (597 reviews)
- Top clients: Lawlytics, CASEpeer, Precision Legal Marketing, Everest Legal Marketing
- Ruby
- 4.5 stars on Google (57 reviews)
- Top clients: Hilltop Law Firm, Opin Law Firm, A. Taylor Law Firm, Flanagan Legal Services
- LEX Reception
- 4.8 stars on Google (181 reviews)
- Top clients: Elzinga & Associates, Your Practice Mastered, Hammerschmidt, Stickradt, & Associates, Information Systems Integration
- PATLive
- 4.6 stars on DesignRush (3 reviews)
- 4.0 stars on Google (4 reviews)
- Top clients: New England Hypnosis & Weight Loss, Land Profit Generator, Houzz, Jon D Buys Houses, M7 Real Estate Ltd
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.