Are you looking for the best legal answering service that can provide extensive customer support for your law firm? We have evaluated countless verified client feedback and success stories of the best answering services for lawyers to build our listing — all to help businesses like yours find the right partner. Browse our directory and tailor your search by location, pricing, minimum budget, team size, and other criteria to begin your search.
We have sifted through over 40 companies to carefully curate the list of top legal answering services, considering their services, awards, case studies, client feedback, pricing, and legal call-handling expertise. Read on to explore their specific skill focus and look at their success stories to choose the best partner.
Table of Contents
The Number 1 Legal Answering Service as Selected by DesignRush Is...
1. Smith.ai
- Best for: Overall
- Average hourly rate: $15
- Minimum budget: Inquire
- Founded: 2015
- Size: 100-249
- Location: Los Altos, CA
- Notable clients: Woznicki Law, Littleton Legal PLLC, Indie Law, K Bennett Law, LifePlan Legal
Smith.ai is a virtual receptionist provider of scalable and customizable answering solutions for business of all sizes. It has experienced virtual receptionists trained to handle legal calls with discretion and efficiency. The legal answering services firm offers after-hours and overflow answering, bilingual answering, outbound call-backs, spam blocking, appointment scheduling, sales development, payment collection, CRM integration, and lead development. Smith.ai is trusted by over 3,000 companies, establishing itself as a leading provider of call intelligence and real-time data visualizations.
Smith.ai Success Story
- Challenge: Michelle, a lawyer at a family law firm Woznicki Law, was losing clients because she was struggling to answer all the calls. Potential leads were not receiving timely responses, which made them turn to other law firms.
- Solution: The law firm partnered with Smith.ai to get attorney answering services designed specifically to streamline operations and gain more clients. Smith.ai’s 24/7 phone answering ensured Michelle never missed another call, guaranteeing the firm’s constant availability. Smith.ai also took over free spam blocking, lead screening, appointment scheduling, and warm phone transfers.
- Results: The partnership significantly improved Woznicki Law’s sales and customer engagement. The law firm exceeded its annual revenue goals within the first half of the following year. This success was attributed to Smith.ai’s legal answering services, which allowed Mechelle to focus on billable legal work and achieve work-life balance.
Check Out Smith.ai Agency Profile
2. Answering Legal
- Best for: Warm phone transfers
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2013
- Size: 250-499
- Location: Nesconset, NY
- Notable clients: Liberty Law Team, Lawlytics, Reputation Ink, CASEpeer, Precision Legal Marketing
Answering Legal is a specialized 24/7 live answering service catering to the unique needs of law firms. With highly trained virtual receptionists, the legal answering service ensures that a real person is available to answer every call, 24 hours a day, 365 days a year. Answering Legal also provides customization options based on the law firm’s preferred call-handling process, greetings, and routing. The answering service for lawyers also offers bilingual receptionists who can communicate effectively with clients in multiple languages.
Answering Legal Success Story
- Challenge: Lonny Fish, a sole practitioner at the Liberty Law Team, was overwhelmed with handling a significant portion of his firm’s phone answering duties by himself. This hindered his ability to focus on other critical aspects of his legal practice. That’s why he decided to turn to an agency handling answering services for law offices.
- Solution: Answering Legal tackled the challenge by providing Lonny Fish with a team of trained virtual receptionists to handle his law firm’s phone answering duties. The team provided expert message-taking, warm phone transferring, and comprehensive summaries of the calls through an organized process.
- Results: The collaboration streamlined Liberty Law Firm’s call and inquiry management. It also enabled more efficient and reliable legal business operations, which improved the firm’s client satisfaction and relationships.
Check Out Answering Legal Agency Profile
3. Ruby
- Best for: Bilingual call handling
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2008
- Size: 500-999
- Location: Portland, OR
- Notable clients: Opin Law, Florin Gray Bouzas Owens, Hilltop Law Firms, Perkiomen Schools, Murdock’s Moving
With over two decades of experience, Ruby has established itself as a trusted provider of virtual receptionist and answering services for lawyers. It provides highly skilled conversationalists who underwent 120 hours of professional training to ensure that every interaction is handled with professionalism and care. Ruby leverages proprietary technology, contributing to its industry-leading answering speeds, robust scheduling capabilities, new client intake processes, payment processing, and virtual switchboard call handling capabilities.
Ruby Success Story
- Challenge: Wendy and Eric Opin, owners of Opin Law, struggled to balance their work and personal lives. The burden of handling the law firm’s client calls while managing other administrative tasks was taking a toll on their well-being and limiting their ability to focus on core legal work.
- Solution: Ruby provided Opin Law with professional receptionists to handle incoming client calls, schedule appointments, and provide administrative support. Its bilingual receptionists also provided valuable service for Spanish-speaking clients, expanding the firm’s reach.
- Results: The law officeanswering service enabled Wendy and Eric to achieve work-life balance, enhance business efficiency, and provide excellent client service. The firm gained flexibility by offloading administrative tasks while Ruby’s answering services provided prompt and inclusive communication, fostering client trust.
4. Easybee
- Best for: Appointment scheduling
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2016
- Size: Under 49
- Location: Hollywood, FL
- Notable clients: Grace Immigration, Jones Paralegal, Law Office of Maria Colon, Luqman Law, Kaiser Financial Services
Easybee has been a trusted provider of attorney answering services, handling an average of 1 million calls a year. It offers 24/7 expert call answering, after-hours support, and overflow call handling services. The legal answering service also has a team of receptionists trained in legal terminology who can assist clients in English and Spanish. Taking pride in its less than 11-second average answer time, Easybee has established its reliability as an answering service for attorneys to its 400+ clients across different industries.
Easybee Success Story
- Challenge: Jennifer Smyrnos is an immigration law attorney at her law firm, Grace Immigration. She struggled to manage incoming client calls while focusing on her legal practice. This led to potential missed opportunities and frustrated clients.
- Solution: Jennifer chose Easybee for its comprehensive law firm answering services. Additionally, Easybee’s appointment scheduling feature simplified the process of setting up consultations, while its message taking ensured detailed information was captured. Outbound calling capabilities also helped Jennifer reach clients efficiently, saving her time and ensuring excellent service.
- Results: With the help of Easybee’s legal answering services, Jennifer was able to foster stronger client relationships and improve the firm’s reputation.
Check Out Easybee Agency Profile
5. LEX Reception
- Best for: Overflow call support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2012
- Size: 250-499
- Location: Portland, OR
- Notable clients: Hammerschmidt, Stickradt, and Associates, Elzinga & Associates, Your Practice Mastered, Information Systems Integration
With over a decade of expertise, LEX Reception has provided specialized answering services for law firms. It offers a comprehensive services, such as 24/7 call answering, legal intake, call forwarding, appointment setting, and bilingual support. LEX Reception also integrates its call handling services with Setmore, a popular legal calendar service, and other technologies that can streamline client management. The legal answering service received the National Excellence Award, emphasizing LEX Reception’s stellar team and its commitment to innovation.
LEX Reception Success Story
- Challenge: Hammerschmidt, Stickradt, and Associates, a bankruptcy law firm, faced the challenge of missing potential clients due to limited after-hours availability. Many callers who were transferred to voicemail were unlikely to leave a message or try calling again, which led to lost business opportunities.
- Solution: The firm partnered with LEX Reception to handle calls outside of regular business hours. LEX Receptionists acted as lead capture agents, taking information and scheduling appointments for potential clients on evenings and during the weekend.
- Results: Partnering with LEX turned out to be the best decision for the law firm. Namely, within the first weekend of using LEX Reception, Hammerschmidt, Stickradt, and Associatesscheduled appointments for two callers who became long-term clients. Thanks to this collaboration, the law firm generated approximately $4,000 to $5,000 in revenue.
Check Out LEX Reception Agency Profile
6. Moneypenny USA
- Best for: 24/7 call support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2000
- Size: 100-249
- Location: Duluth, GE
- Notable clients: Tayntons Solicitors, Ragle Biosciences, Finbra Ltd, Sterne Kessler Goldstein & Fox, Keystone Law
With over two decades of industry experience, Moneypenny USA has positioned itself as a top-notch outsourced customer communication service provider. It offers comprehensive answering services for lawyers, including overflow call support, 24/7 call provision, managed live chat, fully outsourced switchboard, and professional outbound calling. Moneypenny USA’s team has 95 receptionists, all having relevant legal experience that can help deliver reliable call handling services. With these qualifications and work culture, Moneypenny USA has built a reputation for providing exceptional customer support and answering services for lawyers.
Moneypenny Success Story
- Challenge: Tayntons Solicitors’ in-house reception team was overwhelmed with managing calls for offices in two different locations. This resulted in missed calls and delayed visitors, negatively impacting customer service.
- Solution: To address these challenges, Tayntons collaborated with Moneypenny USA to outsource its legal answering services. A dedicated Moneypenny receptionist, Wendi, was assigned to handle the firm’s calls. She became an invaluable asset and now seamlessly serves as an extension of the team. Moneypenny USA’s online portal also provided insights into call volumes and patterns.
- Results: By outsourcing calls, Tayntons Solicitors’ team was able to focus on providing better service to visitors. With its client calls being answered promptly, Tayntons Solicitors enhanced customer experience and boosted productivity across the company.
Check Out Moneypenny USA Agency Profile
7. Abby Connect
- Best for: Call reporting
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2005
- Size: 100-249
- Location: Houston, TX
- Notable clients: Frank Himel’s Law Firm, Green Hill Fence Company
Beyond traditional call handling services, Abby Connect offers personalized service through small, dedicated teams of virtual receptionists who are specifically trained to represent their clients. It offers specialized attorney answering services, such as a dedicated receptionist or CSM team, appointment scheduling, bilingual receptionists, and custom call handling. Abby Connect’s innovative Abby Intelligence technology combines automation with human intelligence, resulting in improved customer relations, reduced errors, and a better call handling experience. This dedication to innovation affirms Abby Connect’s expertise in legal answering services, making it stand out as a law firm partner.
Abby Connect Success Story
- Challenge: Due to limited time and resources, Frank Himel, a Chicago criminal defense attorney, struggled to manage a high volume of incoming calls and prioritize cases for his law practice. This led to lost clients and potential revenue, prompting him to seek reliable answering services for lawyers.
- Solution: Abby Connect’s team took over Himel’s call management. It provided call answering, screening, routing, and tracking, allowing the attorney to prioritize calls and focus on core legal tasks. Moreover, the law firm answering service’s technology featured comprehensive call summaries, transcripts, and recordings, which provided valuable insights for Frank Himel’s Law Firm.
- Results: Thanks to the partnership with Abby Connect, the law firm was able to respond to potential clients quickly, which led to improved call response time. It also increased client acquisition, convertiing more inquiries into paying clients.
Check Out Abby Connect Agency Profile
8. PATLive
- Best for: Client intake calls
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1990
- Size: 100-249
- Location: Tallahassee, FL
- Notable clients: Law Office of James Mullaney, Value Capital Funding, Anytime Realty, AuctionVcommerce LLC
PATLive is a leading provider of 24/7 call answering services, offering specialized answering services for lawyers and call handling solutions. From live call answering and message taking to lead generation, sales support, and appointment scheduling, its team is equipped to handle a wide range of legal answering services. Its receptionists are also native English speakers fluent in Spanish. With over 33 years of experience, PATLive has received awards from prestigious bodies, including Forbes, US News & World Resort, and Business.com, for best virtual receptionist.
PATLive Success Story
- Challenge: James Mullaney, a family law attorney, was struggling to manage a high volume of incoming calls on his own while balancing other professional and personal responsibilities. Because of his inability to answer calls promptly, he missed out on potential clients, which began affecting his legal practice.
- Solution: The attorney partnered with PATLive to outsource legal answering services to its team of virtual receptionists. PATLive’s legal answering service provided live call answering, message taking, client intake, and call transfers, allowing the attorney to focus on providing legal services.
- Results: The collaboration led to increased client acquisition and reduced operational costs compared to hiring in-house staff. James achieved 25% cost savings and superior service, backed by PATLive’s decades of experience in law officeanswering services.
Check Out PATLive Agency Profile
9. Nexa
- Best for: Call routing
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2015
- Size: 100-249
- Location: Phoenix, AR
- Notable clients: Law Office of Stephanie Lake, Fuze, SearchKings, Penguin Air, Paradigm
Nexa is a top provider of 24/7 live answering services, specializing in call handling, appointment scheduling, and customer service solutions. It has grown to serve over 5,000 businesses across the US, building expertise around law firm answering services. Some of the legal answering services Nexa specializes in include 24/7 live answering by trained specialists, expert client intake and lead generation, effective inbound and outbound sales, real-time customer support through live chat and text messaging, seamless integration with popular CRM software, detailed reporting and analytics, and reliable overflow and after-hours answering.
Nexa Success Story
- Challenge: Stephanie Lake leads a social security law firm in Arizona. Her small team was overwhelmed by the high volume of calls and couldn’t answer all of them. This led to missed calls, client losses, and difficulty managing the workload. The firm’s previous answering service lacked scheduling capabilities and sufficient call-handling capacity, which prompted Stephanie to seek a new one.
- Solution: Nexa stepped in and routed calls to the legal secretary, providing appointment reminders, paperwork follow-up, and cost letter communication. Nexa also played a crucial role in resolving a false bar complaint by providing irrefutable evidence that the client had not missed any calls from the complainant, which led to the case being dismissed.
- Results: The collaboration with Nexa increased the law firm’s productivity. During peak months, 2,000 calls were handled, and 44% of qualified leads were booked through Nexa.
10. AnswerFirst
- Best for: Live answering
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1998
- Size: Under 49
- Location: Tampa, FL
- Notable clients: Yanger Law, The Law Office of Robert Boeshaar, Cairns Law, The Law Office of Karen M. Holman, The Severn Group
With a proven track record of over two decades, AnswerFirst has become one of the leading customer service providers. Its team of US-based agents provides 24/7 live answering services and inbound contact center solutions for businesses, including law offices. AnswerFirst boasts an average time to answer of less than 6 seconds and an average call abandon rate of less than 2%, underscoring the quality of its legal answering services. It has also received industry recognition from Inc. 5000, Business Journal, and Tampa Bay Times, proving AnswerFirst’s exceptional answering services for attorneys.
AnswerFirst Success Story
- Challenge: As a solo lawyer in his legal Practice, Yanger Law, Bill Yanger struggled to manage all his phone calls and follow up promptly with leads. This was negatively impacting his revenue and the overall experience of his clients.
- Solution: Yanger Law hired AnswerFirst’s for its live answering services to handle inbound calls, record messages, and patch through important calls. This allowed Yanger to respond more quickly to incoming inquiries.
- Results: The collaboration led to a significant increase in revenue resulting from speed-up deal closures. Yanger Law also achieved higher client satisfaction levels due to the prompt and reliable legal answering service.
Check Out AnswerFirst Agency Profile
How We Picked the Best Answering Services for Lawyers
Our dedicated selection team at DesignRush evaluated companies through our directory of answering services for lawyers using an in-depth qualitative process. This ensures that the agencies we select are within our high standards. We picked the best legal answering services based on the following criteria:
- Client satisfaction: Verified client feedback on agency expertise, quality of work, and credibility
- Successful case studies: Range of work and industry focus
- Industry accolades: Awards and recognition from reputable industry leaders
- Team quality: Level of expertise, background in the legal industry, work ethics
- Legal answering services: Comprehensive service offerings
For each legal answering service we feature in our listings, we ensure that they offer:
- Experienced receptionists with legal industry knowledge
- 24/7/365 round-the-clock services
- Customizable call scripts
- Multiple languages support
- Strong communication and interpersonal skills
Visit the DesignRush Research Methodology page to learn more about our selection process.
10 Best Legal Answering Services Compared
| Agency name | Location | Hourly rate | Size | Best for |
| Smith.ai | Los Altos, CA | $15 | 100-249 | Overall |
| Answering Legal | Nesconset, NY | Inquire | 250-499 | Warm phone transfers |
| Ruby | Portland, OR | Inquire | 500-999 | Bilingual call handling |
| Easybee | Hollywood, FL | Inquire | Under 49 | Appointment scheduling |
| LEX Reception | Portland, OR | Inquire | 250-499 | Overflow call support |
| Moneypenny | Duluth, GE | Inquire | 100-249 | 24/7 call support |
| Abby Connect | Houston, TX | Inquire | 100-249 | Call reporting |
| PATLive | Tallahassee, FL | Inquire | 100-249 | Client intake calls |
| Nexa | Phoenix, AR | Inquire | 100-249 | Call routing |
| AnswerFirst | Tampa, FL | Inquire | Under 49 | Live answering |
Best Answering Services for Lawyers
58 Companies
Rankings updated: June 13, 2025
24/7 Professional Outsourced Customer Support TeamSupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. [... view the full profile of SupportYourApp]Wilmington, Delaware 1000 & Up Inquire $1,000 - $10,000
Phone answering solutions that businesses are proud of!Nexa emerges as a trailblazing 24/7 virtual phone answering service renowned for its nationwide operations across the United States. Our forte lies in delivering unparalleled customer experiences [... view the full profile of Nexa]Phoenix, Arizona 100 - 249 Inquire Inquire
Your 24-hour Answering ServiceWe are a telecommunications company with personalized call center solutions who provide the highest quality & most reliable customer service. [... view the full profile of VoiceLink Communications]Houston, Texas Under 49 Inquire Inquire
Spaces and Services to grow your business.Davinci Virtual Office Solutions is the global provider of virtual offices, live receptionist services, business addresses, day offices, meeting rooms, coworking and workspace solutions. [... view the full profile of Davinci]Salt Lake City, Utah 100 - 249 Inquire Inquire
Focused on Customer SatisfactionSureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs. [... view the full profile of SureCall]Denver, Colorado 100 - 249 Inquire Under $1,000
24/7 phone answering services for businessesAmbs Call Center functions 24/7, delivering steadfast phone answering services and comprehensive call center solutions. [... view the full profile of Ambs Call Center]Jackson, Michigan 100 - 249 Inquire Inquire
World-class outbound solutions in the USSince 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce [... view the full profile of SSR Techvision]Noida, India 100 - 249 $15/hr $1,000 - $10,000
Highest Quality, Call Center Services with Superior Customer Support.Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you [... view the full profile of TAS United]San Antonio, Texas Under 49 Inquire Inquire
Fitting your call center requirements ideallySAS specializes in tailored phone answering services, catering precisely to clients' unique business requirements. Our committed support team undergoes rigorous training to deliver outstanding [... view the full profile of Specialty Answering Service]Philadelphia, Pennsylvania 100 - 249 Inquire Inquire
Grow Your Business With USAnswer's Dedicated Live Answering Service!USAnswer offers specially tailored call answering services in Portland and Maine to make your business available 24/7. Our call answering service in Maine ensures your business growth by handling all [... view the full profile of USAnswer]Portland, Maine Under 49 Inquire Inquire
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Call Center Excellence.We provide nationwide inbound call center and live answering telephone services to both small and large businesses across the country. [... view the full profile of Executel Communications]Chelmsford, Massachusetts Under 49 Inquire Inquire
Global Support Redefined!IdeasUnlimited is a global support services provider with thirteen (13) years of experience in providing Call Center and Remote Business support services! [... view the full profile of IdeasUnlimited]Sugar Land, Texas 100 - 249 $10/hr $1,000 - $10,000
Closing deals, opening doorsMunzai Solutions is a creative development and digital sales organization that aims to address a market vacuum. We give you a chance to see a significant improvement in your business growth with our [... view the full profile of Munzai Solutions]Manchester, United Kingdom Under 49 $20/hr $1,000 - $10,000
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO SolutionsTechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop [... view the full profile of TechSpeed]Portland, Oregon 100 - 249 $6/hr $1,000 - $10,000
America's best phone answering service taking care of your callersVoiceNation is an industry-leading live answering provider, serving thousands of businesses across key sectors, including real estate, legal, medical, finance, home services and franchise. What [... view the full profile of Moneypenny USA]Duluth, Georgia 1000 & Up Inquire Under $1,000
People-powered answering serviceVoted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by staying connected with your customers 24/7. No bots. No AI. Just real people, answering with care, treating [... view the full profile of AnswerConnect]Portland, Oregon 1000 & Up Inquire Under $1,000
Answering calls since '59!For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today! [... view the full profile of Call Management Resources]Columbus, Ohio 50 - 99 Inquire Under $1,000
They Call. We Answer.As a multiple award-winning, 24 hour call center & live answering service, you should know that our call agent team is trained and certified in professional call taking, messaging, dispatch and [... view the full profile of Answering365]Los Angeles, California Under 49 Inquire Inquire- Face for Business is a UK telephone answering service, providing call handling and outsourced reception for businesses of all types and sizes. Our PAs are the Difference. [... view the full profile of Face For Business]Burscough, United Kingdom Under 49 Inquire Inquire
Comprehensive outsourced customer support servicesEmbracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on [... view the full profile of Uassist.ME]Miami, Florida 500 - 999 $15/hr $1,000 - $10,000
Expect more from your Contact Center Partner.Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We [... view the full profile of Blue Valley Marketing]Home, Kansas 250 - 499 Inquire Inquire
Allow Gabbyville deliver your VOICE with a SMILE!Gabbyville specializes in providing live virtual receptionist answering services to a wide array of small and medium-sized business owners across the nation. Our services encompass answering inbound [... view the full profile of Gabbyville]Knoxville, Tennessee 100 - 249 Inquire Under $1,000
Answering Service Care Provides Trained Customer Service Professionals.Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising [... view the full profile of Answering Service Care, LLC.]Margate, Florida Under 49 Inquire Inquire
We take care of your callsTeleDirect stands tall as an acclaimed industry frontrunner, focused on delivering outstanding on-demand call center and phone answering solutions. With a profound grasp of the contact center [... view the full profile of TeleDirect]Sacramento, California 250 - 499 $100/hr Inquire
Offshore Data Entry Service: Precision, Speed and SecurityTop Offshore BPO company [... view the full profile of Offshore India Data Entry]Chicago, Illinois 100 - 249 $5/hr $10,000 - $25,000
24/7 Virtual Receptionist & Answering ServicesResponsive Answering Service is a trusted communications solution offering the latest technology, reliability, and affordability to its clients. [... view the full profile of Responsive Answering Service]Coral Gables, Florida Under 49 Inquire Inquire
Total CX and BPO Services.ROI CX Solutions offers Total Contact Management and Business Support Services. We leverage our expertise to deliver a total package of customer care solutions and contact center services! We provide [... view the full profile of ROI CX Solutions]American Fork, Utah 1000 & Up Inquire Inquire
24/7 Customer Service and Answering Service SolutionsAnswerFirst provides clients and their customers with exceptional 24/7 customer service and answering service solutions. We handle all types of business communications including telephone, email, SMS [... view the full profile of AnswerFirst Communications]Tampa, Florida Under 49 Inquire Inquire
We are a nimble organization and can provide a customizable solution that meets your needs.Headquartered in a fast-growing suburb of Minneapolis/St. Paul, Minnesota, CCS has been serving the North American business community with effective call center and answering service solutions for 50 [... view the full profile of Customer Contact Services]Minnetonka, Minnesota 250 - 499 Inquire Inquire
Real people, real answers.Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years. [... view the full profile of AnswerPlus]Hamilton, Canada 250 - 499 Inquire Inquire
Your CRM and Communication Solutions PartnerS3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider. [... view the full profile of S3 Technology Group]Austin, Texas Under 49 $125/hr Under $1,000
Offering the best in bilingual phone answeringFor more than four decades, Sunshine Communication Services, Inc. has excelled in delivering expert bilingual phone answering services in both English and Spanish. [... view the full profile of Sunshine Communication]Miami, Florida Under 49 $25/hr Inquire- Headquartered in Berkeley, CA, Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry. We provide solutions for [... view the full profile of Direct Line Tele Response]Berkeley, California 100 - 249 Inquire Under $1,000
A top-grade call center solutions providerMagellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities [... view the full profile of Magellan Solutions]Melbourne, Florida 500 - 999 Inquire Inquire
Top class phone answering servicesAnswerForce delivers a suite of live, genial, and proficient phone answering services, alongside virtual reception solutions and beyond. Our seasoned team of customer-centric agents tend to your calls [... view the full profile of AnswerForce]Portland, Oregon 100 - 249 Inquire Under $1,000
Contact Center / Call Center Services / Professional ServicesOffering Contact & Call Center Services. At Connectica Solutions, our main focus is to help you “Connect”. Connect with your customers, your employees, providers and partners using the most [... view the full profile of Connectica Solutions]Houston, Texas 250 - 499 $100/hr Inquire
Virtual Assistants & Legal AnsweringBetties virtual receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support [... view the full profile of Back Office Betties]Scottsdale, Arizona Under 49 Inquire Inquire
Family Owned & Operated Since 1948Hastings Humans is a full service call center and phone answering service. Hastings Humans provides its clients that competitive advantage of the human touch - and at a much lower cost than an [... view the full profile of Hastings Humans]Austin, Texas Under 49 Inquire Inquire- AnswerCalifornia gets your customers out of “Voicemail Jail”.Professionalism plays an integral part in providing superior customer care. Your customer and prospects will feel comfortable [... view the full profile of Answer California]El Cajon, California Under 49 Inquire Inquire
Capture every lead and never miss a client with 24/7/365 availability.Alert Communications is a 55,000 square foot, 400+ person legal only call center located in Camarillo, CA. Founded in 1965, Alert services thousands of attorneys and hundreds of legal marketing [... view the full profile of Alert Communications]Camarillo, California Under 49 Inquire Inquire
Missing Valuable Calls? We Are Here To HelpWe know that as a business owner, building your business is one of the most important, and difficult, things to do. Whether it’s acquiring new customers, managing day-to-day operations, fighting [... view the full profile of Telephone-Answering]Luton, United Kingdom Under 49 $10/hr Under $1,000
Building Something DifferentLawyerist is home to the largest online community of solo and small-firm lawyers in the world. Our goal is to help lawyers build better law practices by bringing together a group of innovative lawyers [... view the full profile of Lawyerist]Minneapolis, Minnesota 100 - 249 Inquire Inquire
24/7 Answering Service SolutionsSpecialized, affordable 24/7 phone answering services using a combination of friendly, articulate agents, exceptional training and premium technology to work for your business. [... view the full profile of Elation]Bloomington, Minnesota Under 49 Inquire Inquire
Giving more time.LEX Reception is a legal reception service that gives lawyers more time. You have time for what matters most when LEX legal receptionists answer calls, schedule appointments and take payments 24/7. [... view the full profile of LEX Reception]Portland, Oregon 250 - 499 Inquire Inquire
Outsourcing Solutions Made EasyContact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America [... view the full profile of Contact Center Source]Mission Viejo, California 250 - 499 Inquire $1,000 - $10,000
One Stop Shop for Lead Generation.Zaphyre LLC is among the top B2B lead generation companies in the United States. We specialize in connecting businesses of all sizes, from Fortune 500s to startups, with qualified prospects to drive [... view the full profile of Zaphyre LLC]Fairfax, Virginia 100 - 249 $40/hr $1,000 - $10,000
Call-handling for small business, law firm, construction company, dental or medical practice.Abby Connect is your A.I.-assisted human receptionist bringing top-notch customer service experts and technology together to turn your phone into a customer-delighting, lead capturing, revenue [... view the full profile of Abby Connect]Houston, Texas 100 - 249 Inquire InquireNeed Help Selecting The Right Agency For Your Project?
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Legal Answering Service Hiring Guide
What is a legal answering service?
A legal answering service is a specialized service tailored to law firms’ needs. Its team of qualified agents works on demand, acting as an extension of the business by handling communication lines 24/7. The service is designed to efficiently communicate with clients and manage a legal firm’s workflow.
Law firms often face challenges that make it difficult to manage client communication alone. Many turn to legal answering services to handle issues such as:
- High incoming call volume
- Lack of human resources to accommodate after-hours calls
- Language barriers
- Limited resources dedicated to call handling
- Untrained staff for client-facing roles
The importance of law firm answering services is emphasized in the 2024 MyCase Legal Industry Report. While only 16% of law firms outsource call handling services, those that do have seen substantial benefits. These firms reported acquiring an average of 2-3 leads per week and significant time savings. This information demonstrates how integrating answering services for lawyers can significantly boost lead generation and improve operational efficiency for law firms.
Success story
The following case study demonstrates how law firms can improve efficiency and client satisfaction by outsourcing non-core tasks like call management to attorney answering services, allowing internal teams to focus on business performance:
- Challenge: Wendy Opin, the owner of Opin Law Firm, struggled with maintaining a work-life balance due to the high volume of client calls and the time-consuming management of the in-house receptionist.
- Solution: The firm partnered with Ruby to handle its calls, ensuring clients could reach the firm even after business hours. Ruby’s proprietary mobile app provided greater control and visibility through seamless call monitoring, forwarding, transcription, screening, and detailed recordings. Its bilingual agents allowed the firm to serve its Spanish-speaking clients better.
- Results: The partnership resulted in significant savings through reduced in-house labor costs and increased efficiency. Wendy Opin gained the flexibility to manage her practice remotely, improving productivity. Ruby’s legal answering service enhanced communication and responsiveness, increasing client satisfaction.
What do answering services for lawyers do?
Answering services for lawyers provide professional support by managing incoming calls, scheduling appointments, and handling client inquiries. These services ensure that law firms maintain 24/7 availability, including after-hours coverage, without overburdening in-house staff.
Additionally, answering services can offer call screening, message transcription, and bilingual support, helping lawyers efficiently manage communication while focusing on their cases. Law firms can improve client satisfaction, enhance responsiveness, and streamline operations by outsourcing these tasks.
The most common duties include:
- Call handling
Answering incoming calls on behalf of the law firm, ensuring prompt and professional responses to client inquiries - Message taking
Taking detailed messages and forwarding them to the appropriate attorney or paralegal within your organization - Appointment scheduling
Scheduling appointments for clients with attorneys, ensuring efficient use of time and resources - Lead generation
Identifying and qualifying potential clients, helping to generate new business and clients for the law firm - Live chat support
Offering live chat support on the client’s website to provide immediate assistance to its clients and potential leads - Email management
Managing the legal firm’s email inbox, responding to inquiries, and forwarding messages to the appropriate attorney - Document distribution
Distributing legal documents to clients via email or other electronic means - Payment processing
For specific legal services, answering services can handle payment processing, ensuring that invoices are paid on time. - Community management
Managing the legal firm’s social media community by posting updates and responding to comments - Translation services
If your firm serves a diverse client base, answering services can provide translation services to help communicate with clients who do not speak English.
Success story
Our agency experts have chosen the following case study to illustrate the value of legal answering services in providing reliable client support 24/7 and improving client relations for law firms:
- Challenge: Sterne Kessler Goldstein & Fox, a law firm with international and nationwide clients, faced difficulties answering all incoming calls due to varying time zones and an increased call volume.
- Solution: VoiceNation addressed these challenges by implementing a 24-hour call support solution that seamlessly transfers overflow calls to the law firm’s receptionists. This move ensured all calls were answered promptly, even outside regular business hours.
- Results: The 24-hour call support improved client engagement and helped the firm build stronger relationships by ensuring clients could reach the law firm anytime, regardless of time zone.
How much do legal answering services cost?
Legal answering services can cost between $175 and $2,775 per month, depending on the number of minutes included in their packages. Besides per-minute pricing, they can employ per-call pricing plans. The cost of these plans depends on the expected volume of calls, the industry experience of the agents, and business size.
Specifically, here are the standard pricing structures of answering services and their inclusions:
| Type of plan | Price per month |
| 100-minute plan (50 calls) | $150-$250 |
| 250-minute plan (125 calls) | $295-$395 |
| 500-minute plan (250 calls) | $549-$649 |
| 1000-minute plan (500 calls) | $1,075-$1,175 |
| 2000-minute plan (1,250 calls) | $2,675-$2,775 |
On DesignRush, the top legal answering services charge an average of $29/hour. 56.3% of answering service companies for lawyers accept projects with a budget of under $1,000.
Why should I hire answering services for lawyers?
You should hire answering services for lawyers because it improves your law firm’s customer experience by enabling 24/7 support availability and providing a prompt first point of contact. This establishes your reliability, which gives your business a competitive edge in the industry.
Moreover, you should hire an answering service for lawyers because it:
- Has well-trained agents ensuring accurate responses to inquiries
- Can cater to unique cases with its niche-focused legal agents
- Can fast-track case resolutions
- Efficiently handles high call volumes and reduces client wait times
- Can project a professional image for your legal business
- Streamlines business processes and increases productivity
- Has a systematic process for time-sensitive calls
Success story
After evaluating several success stories, our agency experts have selected the following one, which perfectly demonstrates how hiring a professional law office answering service like Alert Communications bridges the gap of timely and efficient call handling after-hours:
- Challenge: Dordick Law Firm struggled with its in-house voicemail system, often leaving clients waiting for return calls. This problem frustrated clients and diverted internal resources from other essential organizational tasks.
- Solution: The firm hired Alert Communications to handle its after-hours and overflow calls. Alert Communications provided professional call answering services, including call screening and patching and providing essential information to client inquiries.
- Results: Dordick Law Firm was extremely satisfied with Alert Communications’ ability to answer calls promptly, screen calls effectively, and provide helpful information to clients. The client was delighted with the professionalism and attention to detail provided by the legal answering service.
How do I choose the best legal answering service for my business?
To choose the best legal answering service for your business, assess the service provider’s industry reputation, legal expertise, awards, certifications, client feedback, and adherence to legal standards.
Follow these steps to make the right decision:
- Define your needs
Clearly outline the specific services you require, such as call answering, appointment scheduling, or legal document retrieval. Determine the volume of calls you anticipate and the hours of coverage needed. Consider any specialized legal fields or languages that you are looking for. - Research legal answering service providers
Look for reputable answering services for law firms on Google. You can also browse online directories like DesignRush, which provides in-depth agency profiles to help you choose the right service provider. - Evaluate experience and expertise
Assess the legal answering service provider’s experience serving law firms or legal practices similar to yours. If you are working on a legal niche, inquire about its agents’ legal knowledge and qualifications to determine if they fit your business. - Assess technical expertise
Evaluate the answering service’s technology platforms, proprietary applications, and work infrastructure to ensure it meets your needs. Consider factors like call routing, call recording, and data security. - Consider the reputation of the answering service
Check the online reviews and testimonials from previous law office answering service’s clients. Pay attention to feedback on the quality of work, professionalism of staff, and overall satisfaction. Check if they have received awards or other notable recognitions that indicate a good reputation. - Shortlist potential design agency partner
Select a few answering services for law firms that align with your organizational needs. Send a request for proposal (RFP) to outline the scope of the partnership. - Consider scalability
Your call volume will likely increase as your law firm expands and attracts more clients. Assess if the answering services for attorneys can handle a higher volume of calls without compromising the quality of service. - Interview the team
Set up a meeting with the team of attorney answering service that will be handling your calls. Assess their professionalism, expertise, and communication skills, which are essential for providing high-quality service to your clients. - Conduct a trial period
If possible, request a trial period to test the service and ensure it meets your expectations. - Review pricing
Compare pricing structures and hidden fees from different answering services for law offices. Carefully review the terms and conditions of the contract, including service level agreements, cancellation policies, and confidentiality clauses. - Negotiate terms
Use the information gathered during the evaluation process to negotiate favorable terms, such as pricing, service level agreements, and contract length. - Decide on your selected service provider
Based on your evaluation, choose the answering service for attorneys that best aligns with your business needs, budget, and preferences.
Are you having difficulty seeking a legal answering service that aligns with your business needs? Visit our Marketplace to get personalized recommendations. Leave us a brief description of your project, and we’ll provide top agencies that can cater to your needs – for free.
How do I find the best answering services for lawyers on DesignRush that fit my budget?
To find the best answering services for lawyers that fit your budget, use our filters to navigate agencies depending on their average hourly rate and minimum budget.
Below, you can see some suggestions:
| Low Budget: 1k above |
You can also filter agencies by location, company size, and hourly rate to customize your search according to your preferences and project needs.
What are the key success metrics in legal answering services?
Key success metrics in legal answering services include the following:
- Average answering time (AAT)
The average time it takes for a call to be answered by an agent - Abandonment rate
The percentage of calls that are disconnected before being answered - Agent productivity
The number of calls handled per agent per hour - Agent turnover rate
The rate of how long agents stay in the company - Call transfer rate
The percentage of calls transferred to other departments or personnel - Call resolution rate
The percentage of calls that are resolved satisfactorily on the first attempt - First call resolution (FCR)
The percentage of calls that are resolved without requiring a callback or transfer - Customer satisfaction surveys
Feedback from clients on the quality of service provided - Net promoter score (NPS)
A measure of customer loyalty and willingness to recommend the service - Repeat business rate
The percentage of clients who use the service multiple times
What questions should I ask legal answering services before hiring one?
The questions you should ask legal answering services before hiring one include:
Its Relevant Background
- What legal fields do your agents specialize in?
- What are the qualifications and training requirements for your agents?
- Are you affiliated with any professional organizations or associations?
- What is your agent turnover rate, and how does this impact the consistency of service?
- What ongoing training and development opportunities do you provide to your agents?
- Do you have bilingual operators? What languages do they speak besides English?
Its Services and Processes
- Are your services limited to a specific jurisdiction, or can you support clients in multiple jurisdictions?
- How do you handle calls that require immediate attention or involve complex legal matters?
- How do you measure and evaluate the performance of your agents?
- How do you ensure compliance with relevant legal and regulatory requirements, such as data privacy laws?
- What is your process for escalating calls to attorneys or other authorized personnel?
- What security measures do you have in place to protect against data breaches and unauthorized access to legal documents?
- Do you carry professional liability insurance to protect your clients in case of any errors or omissions?
- How do you protect the confidentiality of client information and sensitive data?
- Does your agency cover legal intake?
Related to Your Project
- Can your services be scaled to accommodate changes in our business needs?
- How will your services integrate with our existing phone system, CRM software, or other legal tools?
- What types of reports and analytics can you provide to help us measure the effectiveness of your services?
- Can you provide agents who can answer calls within our company’s time zone?
- How much will we pay for your services in total?
What are the best legal answering services in the US?
The best legal answering services in the US are:
- Smith.ai
- 4.8 stars on Google (85 reviews)
- Top clients: CMIT Solutions, Littleton Legal OLLC, Indie Law, Chestnut Hill Legal
- Answering Legal
- 4.7 stars on Google (597 reviews)
- Top clients: Lawlytics, CASEpeer, Precision Legal Marketing, Everest Legal Marketing
- Ruby
- 4.5 stars on Google (57 reviews)
- Top clients: Hilltop Law Firm, Opin Law Firm, A. Taylor Law Firm, Flanagan Legal Services
- LEX Reception
- 4.8 stars on Google (181 reviews)
- Top clients: Elzinga & Associates, Your Practice Mastered, Hammerschmidt, Stickradt, & Associates, Information Systems Integration
- PATLive
- 4.6 stars on DesignRush (3 reviews)
- 4.0 stars on Google (4 reviews)
- Top clients: New England Hypnosis & Weight Loss, Land Profit Generator, Houzz, Jon D Buys Houses, M7 Real Estate Ltd
Why Trust DesignRush
A trusted B2B marketplace connecting businesses with top-tier legal answering services, DesignRush maintains an impressive 4.7 rating on Trustpilot and Google.
Our dedicated team of agency experts built a network of over 30,000 agencies. We simplify the agency selection process, providing value to clients and agencies alike, via the DesignRush Marketplace.
Media Features
As a media platform, our press releases are picked up by 141 media outlets and reach a potential audience of 70 million. Our expertise extends to reputable platforms, such as Forbes, MSN, Yahoo! Finance, CNBC, MarketWatch, and Benzinga, solidifying our presence in the industry.
These achievements underscore our commitment to providing valuable insights and solutions within the digital landscape.
As seen on
Legal Answering Expertise
Legal answering services on DesignRush have industry experience in assisting law firms and legal professionals to achieve a more efficient workflow and business processes. They have the skills and expertise in call handling, answering, client intake, client onboarding, appointment scheduling, legal research, customer service, and bilingual support.
Agency Credibility Indicators
These answering services for lawyers have been recognized by prestigious organizations for demonstrating high-quality customer service, earning awards, such as:
- Association of Teleservices International (ATSI) Awards
- Client Choice Awards
- IFLR Awards
By consistently introducing innovative solutions and top-notch expertise across legal answering services, these attorney answering services have improved business operations, increased productivity, and reduced costs, resulting in high client satisfaction rates.
Their certifications demonstrate the answering service companies’ capabilities in handling legal inquiries and processes, including, but not limited to:
- NALA Certified Paralegal (CP) Program
- National Association for Legal Support Accredited Legal Professional (ALP) Certification
- National Association for Legal Support Professional Legal Secretary (PLS) Certification
- California Association of Legal Document Assistants (CALDA) Legal Document Assistants Certification
Agencies’ Supported Technologies
Answering services for lawyers use a wide range of technologies to cater to the needs of their clients, including, but not limited to, Twilio, Vonage, RingCentral, Zendesk, JivoChat, Gmail, Outlook, Salesforce, Confluence, Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.
Agency Reviews
For deeper insight into these agencies, DesignRush features client testimonials that share project challenges, results, and overall feedback. Each review undergoes verification, ensuring that the insights we present are both current and accurate.
Using the Bayesian Statistical Method, our algorithm calculates the most probable success rate for each agency. This reduces bias and promotes equity in the rating system, aligning our agency rankings more closely with the genuine quality of the services they offer.
Content Relevance & Accuracy
We make sure our content stays up to date, incorporating the latest listing data, industry trends, emerging technologies, and real-time insights supplied by agencies. It is reviewed by seasoned industry professionals who also provide their invaluable expertise – ensuring accurate and in-depth information.
About The Author and Expert Reviewer
Zarah Ariola specializes in research and business. Working at IBM and serving at the UN Migration Agency provided her with first-hand information on business processes, HR, and finance subjects. She now uses these insights to produce valuable and actionable B2B content for DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.
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