Are you looking for the best legal answering service that can provide extensive customer support for your law firm? We have evaluated countless verified client feedback and success stories of the best answering services for lawyers to build our listing — all to help businesses like yours find the right partner. Browse our directory and tailor your search by location, pricing, minimum budget, team size, and other criteria to begin your search.
We have sifted through over 40 companies to carefully curate the list of top legal answering services, considering their services, awards, case studies, client feedback, pricing, and legal call-handling expertise. Read on to explore their specific skill focus and look at their success stories to choose the best partner.
The Number 1 Legal Answering Service as Selected by DesignRush Is...
Smith.ai
- Best for: Overall
- Average hourly rate: $15
- Minimum budget: Inquire
- Founded: 2015
- Size: 100-249
- Location: Los Altos, CA
- Notable clients: Woznicki Law, Littleton Legal PLLC, Indie Law, K Bennett Law, LifePlan Legal
Smith.ai is a virtual receptionist provider of scalable and customizable answering solutions for business of all sizes. It has experienced virtual receptionists trained to handle legal calls with discretion and efficiency. The legal answering services firm offers after-hours and overflow answering, bilingual answering, outbound call-backs, spam blocking, appointment scheduling, sales development, payment collection, CRM integration, and lead development. Smith.ai is trusted by over 3,000 companies, establishing itself as a leading provider of call intelligence and real-time data visualizations.
Smith.ai Success Story
- Challenge: Michelle, a lawyer at a family law firm Woznicki Law, was losing clients because she was struggling to answer all the calls. Potential leads were not receiving timely responses, which made them turn to other law firms.
- Solution: The law firm partnered with Smith.ai to get attorney answering services designed specifically to streamline operations and gain more clients. Smith.ai’s 24/7 phone answering ensured Michelle never missed another call, guaranteeing the firm’s constant availability. Smith.ai also took over free spam blocking, lead screening, appointment scheduling, and warm phone transfers.
- Results: The partnership significantly improved Woznicki Law’s sales and customer engagement. The law firm exceeded its annual revenue goals within the first half of the following year. This success was attributed to Smith.ai’s legal answering services, which allowed Mechelle to focus on billable legal work and achieve work-life balance.
Check Out Smith.ai Agency Profile
Answering Legal
- Best for: Warm phone transfers
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2013
- Size: 250-499
- Location: Nesconset, NY
- Notable clients: Liberty Law Team, Lawlytics, Reputation Ink, CASEpeer, Precision Legal Marketing
Answering Legal is a specialized 24/7 live answering service catering to the unique needs of law firms. With highly trained virtual receptionists, the legal answering service ensures that a real person is available to answer every call, 24 hours a day, 365 days a year. Answering Legal also provides customization options based on the law firm’s preferred call-handling process, greetings, and routing. The answering service for lawyers also offers bilingual receptionists who can communicate effectively with clients in multiple languages.
Answering Legal Success Story
- Challenge: Lonny Fish, a sole practitioner at the Liberty Law Team, was overwhelmed with handling a significant portion of his firm’s phone answering duties by himself. This hindered his ability to focus on other critical aspects of his legal practice. That’s why he decided to turn to an agency handling answering services for law offices.
- Solution: Answering Legal tackled the challenge by providing Lonny Fish with a team of trained virtual receptionists to handle his law firm’s phone answering duties. The team provided expert message-taking, warm phone transferring, and comprehensive summaries of the calls through an organized process.
- Results: The collaboration streamlined Liberty Law Firm’s call and inquiry management. It also enabled more efficient and reliable legal business operations, which improved the firm’s client satisfaction and relationships.
Check Out Answering Legal Agency Profile
Ruby
- Best for: Bilingual call handling
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2008
- Size: 500-999
- Location: Portland, OR
- Notable clients: Opin Law, Florin Gray Bouzas Owens, Hilltop Law Firms, Perkiomen Schools, Murdock’s Moving
With over two decades of experience, Ruby has established itself as a trusted provider of virtual receptionist and answering services for lawyers. It provides highly skilled conversationalists who underwent 120 hours of professional training to ensure that every interaction is handled with professionalism and care. Ruby leverages proprietary technology, contributing to its industry-leading answering speeds, robust scheduling capabilities, new client intake processes, payment processing, and virtual switchboard call handling capabilities.
Ruby Success Story
- Challenge: Wendy and Eric Opin, owners of Opin Law, struggled to balance their work and personal lives. The burden of handling the law firm’s client calls while managing other administrative tasks was taking a toll on their well-being and limiting their ability to focus on core legal work.
- Solution: Ruby provided Opin Law with professional receptionists to handle incoming client calls, schedule appointments, and provide administrative support. Its bilingual receptionists also provided valuable service for Spanish-speaking clients, expanding the firm’s reach.
- Results: The law officeanswering service enabled Wendy and Eric to achieve work-life balance, enhance business efficiency, and provide excellent client service. The firm gained flexibility by offloading administrative tasks while Ruby’s answering services provided prompt and inclusive communication, fostering client trust.
Easybee
- Best for: Appointment scheduling
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2016
- Size: Under 49
- Location: Hollywood, FL
- Notable clients: Grace Immigration, Jones Paralegal, Law Office of Maria Colon, Luqman Law, Kaiser Financial Services
Easybee has been a trusted provider of attorney answering services, handling an average of 1 million calls a year. It offers 24/7 expert call answering, after-hours support, and overflow call handling services. The legal answering service also has a team of receptionists trained in legal terminology who can assist clients in English and Spanish. Taking pride in its less than 11-second average answer time, Easybee has established its reliability as an answering service for attorneys to its 400+ clients across different industries.
Easybee Success Story
- Challenge: Jennifer Smyrnos is an immigration law attorney at her law firm, Grace Immigration. She struggled to manage incoming client calls while focusing on her legal practice. This led to potential missed opportunities and frustrated clients.
- Solution: Jennifer chose Easybee for its comprehensive law firm answering services. Additionally, Easybee’s appointment scheduling feature simplified the process of setting up consultations, while its message taking ensured detailed information was captured. Outbound calling capabilities also helped Jennifer reach clients efficiently, saving her time and ensuring excellent service.
- Results: With the help of Easybee’s legal answering services, Jennifer was able to foster stronger client relationships and improve the firm’s reputation.
Check Out Easybee Agency Profile
LEX Reception
- Best for: Overflow call support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2012
- Size: 250-499
- Location: Portland, OR
- Notable clients: Hammerschmidt, Stickradt, and Associates, Elzinga & Associates, Your Practice Mastered, Information Systems Integration
With over a decade of expertise, LEX Reception has provided specialized answering services for law firms. It offers a comprehensive services, such as 24/7 call answering, legal intake, call forwarding, appointment setting, and bilingual support. LEX Reception also integrates its call handling services with Setmore, a popular legal calendar service, and other technologies that can streamline client management. The legal answering service received the National Excellence Award, emphasizing LEX Reception’s stellar team and its commitment to innovation.
LEX Reception Success Story
- Challenge: Hammerschmidt, Stickradt, and Associates, a bankruptcy law firm, faced the challenge of missing potential clients due to limited after-hours availability. Many callers who were transferred to voicemail were unlikely to leave a message or try calling again, which led to lost business opportunities.
- Solution: The firm partnered with LEX Reception to handle calls outside of regular business hours. LEX Receptionists acted as lead capture agents, taking information and scheduling appointments for potential clients on evenings and during the weekend.
- Results: Partnering with LEX turned out to be the best decision for the law firm. Namely, within the first weekend of using LEX Reception, Hammerschmidt, Stickradt, and Associatesscheduled appointments for two callers who became long-term clients. Thanks to this collaboration, the law firm generated approximately $4,000 to $5,000 in revenue.
Check Out LEX Reception Agency Profile
Moneypenny USA
- Best for: 24/7 call support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2000
- Size: 100-249
- Location: Duluth, GE
- Notable clients: Tayntons Solicitors, Ragle Biosciences, Finbra Ltd, Sterne Kessler Goldstein & Fox, Keystone Law
With over two decades of industry experience, Moneypenny USA has positioned itself as a top-notch outsourced customer communication service provider. It offers comprehensive answering services for lawyers, including overflow call support, 24/7 call provision, managed live chat, fully outsourced switchboard, and professional outbound calling. Moneypenny USA’s team has 95 receptionists, all having relevant legal experience that can help deliver reliable call handling services. With these qualifications and work culture, Moneypenny USA has built a reputation for providing exceptional customer support and answering services for lawyers.
Moneypenny Success Story
- Challenge: Tayntons Solicitors’ in-house reception team was overwhelmed with managing calls for offices in two different locations. This resulted in missed calls and delayed visitors, negatively impacting customer service.
- Solution: To address these challenges, Tayntons collaborated with Moneypenny USA to outsource its legal answering services. A dedicated Moneypenny receptionist, Wendi, was assigned to handle the firm’s calls. She became an invaluable asset and now seamlessly serves as an extension of the team. Moneypenny USA’s online portal also provided insights into call volumes and patterns.
- Results: By outsourcing calls, Tayntons Solicitors’ team was able to focus on providing better service to visitors. With its client calls being answered promptly, Tayntons Solicitors enhanced customer experience and boosted productivity across the company.
Check Out Moneypenny USA Agency Profile
Abby Connect
- Best for: Call reporting
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2005
- Size: 100-249
- Location: Houston, TX
- Notable clients: Frank Himel’s Law Firm, Green Hill Fence Company
Beyond traditional call handling services, Abby Connect offers personalized service through small, dedicated teams of virtual receptionists who are specifically trained to represent their clients. It offers specialized attorney answering services, such as a dedicated receptionist or CSM team, appointment scheduling, bilingual receptionists, and custom call handling. Abby Connect’s innovative Abby Intelligence technology combines automation with human intelligence, resulting in improved customer relations, reduced errors, and a better call handling experience. This dedication to innovation affirms Abby Connect’s expertise in legal answering services, making it stand out as a law firm partner.
Abby Connect Success Story
- Challenge: Due to limited time and resources, Frank Himel, a Chicago criminal defense attorney, struggled to manage a high volume of incoming calls and prioritize cases for his law practice. This led to lost clients and potential revenue, prompting him to seek reliable answering services for lawyers.
- Solution: Abby Connect’s team took over Himel’s call management. It provided call answering, screening, routing, and tracking, allowing the attorney to prioritize calls and focus on core legal tasks. Moreover, the law firm answering service’s technology featured comprehensive call summaries, transcripts, and recordings, which provided valuable insights for Frank Himel’s Law Firm.
- Results: Thanks to the partnership with Abby Connect, the law firm was able to respond to potential clients quickly, which led to improved call response time. It also increased client acquisition, convertiing more inquiries into paying clients.
Check Out Abby Connect Agency Profile
PATLive
- Best for: Client intake calls
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1990
- Size: 100-249
- Location: Tallahassee, FL
- Notable clients: Law Office of James Mullaney, Value Capital Funding, Anytime Realty, AuctionVcommerce LLC
PATLive is a leading provider of 24/7 call answering services, offering specialized answering services for lawyers and call handling solutions. From live call answering and message taking to lead generation, sales support, and appointment scheduling, its team is equipped to handle a wide range of legal answering services. Its receptionists are also native English speakers fluent in Spanish. With over 33 years of experience, PATLive has received awards from prestigious bodies, including Forbes, US News & World Resort, and Business.com, for best virtual receptionist.
PATLive Success Story
- Challenge: James Mullaney, a family law attorney, was struggling to manage a high volume of incoming calls on his own while balancing other professional and personal responsibilities. Because of his inability to answer calls promptly, he missed out on potential clients, which began affecting his legal practice.
- Solution: The attorney partnered with PATLive to outsource legal answering services to its team of virtual receptionists. PATLive’s legal answering service provided live call answering, message taking, client intake, and call transfers, allowing the attorney to focus on providing legal services.
- Results: The collaboration led to increased client acquisition and reduced operational costs compared to hiring in-house staff. James achieved 25% cost savings and superior service, backed by PATLive’s decades of experience in law officeanswering services.
Check Out PATLive Agency Profile
Nexa
- Best for: Call routing
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2015
- Size: 100-249
- Location: Phoenix, AR
- Notable clients: Law Office of Stephanie Lake, Fuze, SearchKings, Penguin Air, Paradigm
Nexa is a top provider of 24/7 live answering services, specializing in call handling, appointment scheduling, and customer service solutions. It has grown to serve over 5,000 businesses across the US, building expertise around law firm answering services. Some of the legal answering services Nexa specializes in include 24/7 live answering by trained specialists, expert client intake and lead generation, effective inbound and outbound sales, real-time customer support through live chat and text messaging, seamless integration with popular CRM software, detailed reporting and analytics, and reliable overflow and after-hours answering.
Nexa Success Story
- Challenge: Stephanie Lake leads a social security law firm in Arizona. Her small team was overwhelmed by the high volume of calls and couldn’t answer all of them. This led to missed calls, client losses, and difficulty managing the workload. The firm’s previous answering service lacked scheduling capabilities and sufficient call-handling capacity, which prompted Stephanie to seek a new one.
- Solution: Nexa stepped in and routed calls to the legal secretary, providing appointment reminders, paperwork follow-up, and cost letter communication. Nexa also played a crucial role in resolving a false bar complaint by providing irrefutable evidence that the client had not missed any calls from the complainant, which led to the case being dismissed.
- Results: The collaboration with Nexa increased the law firm’s productivity. During peak months, 2,000 calls were handled, and 44% of qualified leads were booked through Nexa.
AnswerFirst
- Best for: Live answering
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1998
- Size: Under 49
- Location: Tampa, FL
- Notable clients: Yanger Law, The Law Office of Robert Boeshaar, Cairns Law, The Law Office of Karen M. Holman, The Severn Group
With a proven track record of over two decades, AnswerFirst has become one of the leading customer service providers. Its team of US-based agents provides 24/7 live answering services and inbound contact center solutions for businesses, including law offices. AnswerFirst boasts an average time to answer of less than 6 seconds and an average call abandon rate of less than 2%, underscoring the quality of its legal answering services. It has also received industry recognition from Inc. 5000, Business Journal, and Tampa Bay Times, proving AnswerFirst’s exceptional answering services for attorneys.
AnswerFirst Success Story
- Challenge: As a solo lawyer in his legal Practice, Yanger Law, Bill Yanger struggled to manage all his phone calls and follow up promptly with leads. This was negatively impacting his revenue and the overall experience of his clients.
- Solution: Yanger Law hired AnswerFirst’s for its live answering services to handle inbound calls, record messages, and patch through important calls. This allowed Yanger to respond more quickly to incoming inquiries.
- Results: The collaboration led to a significant increase in revenue resulting from speed-up deal closures. Yanger Law also achieved higher client satisfaction levels due to the prompt and reliable legal answering service.
Check Out AnswerFirst Agency Profile
How We Picked the Best Answering Services for Lawyers
Our dedicated selection team at DesignRush evaluated companies through our directory of answering services for lawyers using an in-depth qualitative process. This ensures that the agencies we select are within our high standards. We picked the best legal answering services based on the following criteria:
- Client satisfaction: Verified client feedback on agency expertise, quality of work, and credibility
- Successful case studies: Range of work and industry focus
- Industry accolades: Awards and recognition from reputable industry leaders
- Team quality: Level of expertise, background in the legal industry, work ethics
- Legal answering services: Comprehensive service offerings
For each legal answering service we feature in our listings, we ensure that they offer:
- Experienced receptionists with legal industry knowledge
- 24/7/365 round-the-clock services
- Customizable call scripts
- Multiple languages support
- Strong communication and interpersonal skills
Visit the DesignRush Research Methodology page to learn more about our selection process.
10 Best Legal Answering Services Compared
| Agency name | Location | Hourly rate | Size | Best for |
| Smith.ai | Los Altos, CA | $15 | 100-249 | Overall |
| Answering Legal | Nesconset, NY | Inquire | 250-499 | Warm phone transfers |
| Ruby | Portland, OR | Inquire | 500-999 | Bilingual call handling |
| Easybee | Hollywood, FL | Inquire | Under 49 | Appointment scheduling |
| LEX Reception | Portland, OR | Inquire | 250-499 | Overflow call support |
| Moneypenny | Duluth, GE | Inquire | 100-249 | 24/7 call support |
| Abby Connect | Houston, TX | Inquire | 100-249 | Call reporting |
| PATLive | Tallahassee, FL | Inquire | 100-249 | Client intake calls |
| Nexa | Phoenix, AR | Inquire | 100-249 | Call routing |
| AnswerFirst | Tampa, FL | Inquire | Under 49 | Live answering |
Best Answering Services for Lawyers
61 Companies - Rankings updated: March 31, 2026
DesignRush evaluates each agency using expert assessment and client feedback to inform your choices. Some featured agencies have paid placements.
Phone answering solutions that businesses are proud of!
Nexa emerges as a trailblazing 24/7 virtual phone answering service renowned for its nationwide operations across the United States. Our forte lies in delivering unparalleled customer experiences through technology-driven call answering solutions, orchestrated by our adept virtual receptionists who possess [... see all Nexa reviews ]Top Services:
- Phone Answering Services
- Location
- Phoenix, Arizona
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsNexa Services
Reviews verified by DesignRush and sourced from the agency's profileNexa Reviews & Testimonials
Phone Answering Services Review from Summer Forbes
Rikard and his team have been great to work with. They are on top of details and have a great system. We’re excited to implement and utilize Nexa!
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Phone Answering Services Review from Mandy
I’ve relied on Nexa as my primary answering service for customer calls, and they’ve been outstanding. Their after-hours and midday telephone answering services ensure no call goes unanswered, providing incredible convenience and ease of use. The team’s effective communication and excellent virtual receptionist service have consistently impressed me and made a real difference in managing customer interactions.
Show moreSally B's Review Sourced from Google
NEXA recently changed their platform blocking clients from entering specific times outside of a set schedule. Clients must submit an email of changes, wait for a response, send a reminder email and then find out at 3am that changes were not made correctly. I have now been awake since 3 am (unable to go back to sleep and no opportunity to nap during the day) because NEXA ceased client control of our own schedules and someone failed to do their job properly.when I requested a variation from their blocked times. Prior to this platform change, I would have recommended NEXA. Now, I recommend looking elsewhere.
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Data sourced from the agency's DesignRush profileFuze SearchKings Penguin Air Paradigm
Your 24-hour Answering Service
We are a telecommunications company with personalized call center solutions who provide the highest quality & most reliable customer service. [... view VoiceLink Communications profile ]Top Services:
- Phone Answering Services
- Location
- Houston, Texas
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVoiceLink Communications Services
Data sourced from the agency's DesignRush profileRetail Industry Real Estate Industry Corporate Services Industry
Spaces and Services to grow your business.
Davinci Virtual Office Solutions is the global provider of virtual offices, live receptionist services, business addresses, day offices, meeting rooms, coworking and workspace solutions. [... view Davinci profile ]Top Services:
- Phone Answering Services
- Location
- Salt Lake City, Utah
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDavinci Services
Reviews verified by DesignRush and sourced from the agency's profileDavinci Reviews & Testimonials
Kara Senn's Review Sourced from Google
renting the space was easy and the agent was very friendly and helpful. great option for inexpensive meeting space.
Show moreJono's Review Sourced from Google
This company is garbage. They have a $30 charge for parking written into the fine print of what you sign. Always add at least $50 to the price they tell you.
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Data sourced from the agency's DesignRush profileShowMyPC Verneccia LaShay Fashion+House Dr. Ehrenhaus
Focused on Customer Satisfaction
SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs. [... view SureCall profile ]Top Services:
- Phone Answering Services
- Location
- Denver, Colorado
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSureCall Services
Reviews verified by DesignRush and sourced from the agency's profileSureCall Reviews & Testimonials
Kassy's Locker's Review Sourced from Google
Surecall Experts is a top-tier BPO call center known for exceptional customer service and professional outsourcing solutions. They offer businesses reliable support in areas such as customer care, technical assistance, and more. A good partner for your business!
Show moreHelius's Review Sourced from Google
SureCall Experts provides excellent customer service through their call centre services. Their team's experience and efficiency come through, as they respond quickly to all questions. A reliable partner for smooth customer interactions.
Show moreJulie Berdin's Review Sourced from Google
We have been a client of Surecall for well over 10 years. Surecall is an extension of our business and we continue to work closely with their team to ensure a high level of customer service.
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Data sourced from the agency's DesignRush profileFinance Industry Retail Industry Automotive Industry
24/7 phone answering services for businesses
Ambs Call Center functions 24/7, delivering steadfast phone answering services and comprehensive call center solutions. [... see all Ambs Call Center reviews ]Top Services:
- Phone Answering Services
- Location
- Jackson, Michigan
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAmbs Call Center Services
Reviews verified by DesignRush and sourced from the agency's profileAmbs Call Center Reviews & Testimonials
Call Centers Review from Anonymous
Barry-Eaton District Health Department praises Ambs' reliability, not only for the company but also for the public. Furthermore, Ambs' team is proactive, easily accessible, and confident. (Source: 3rd Party Review Platform).
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Call Centers Review from Todd Desy
According to Todd Desy of Lammers Heating & Air Conditioning, Ambs helps the company serve its customers as efficiently as possible. In addition to improving customer service, Lammers Heating & Air Conditioning commends Ambs for smooth communication and timely information delivery. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Ted Christoff
According to Ted Christoff of Christoff and Sons Floor Covering, collaborating with Ambs has brought several new clients they would have lost due to unavailability to answer calls after business hours. Additionally, the collaboration yielded a remarkable ROI. The best thing about working with Ambs is that the team is an expert in the field and is on the same page with Christoff and Sons Floor Covering. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profileMichigan State University Cadillac Federal-Mogul
World-class outbound solutions in the US
Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US. [... view SSR Techvision profile ]Top Services:
- Phone Answering Services
- Location
- Noida, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSSR Techvision Services
Reviews verified by DesignRush and sourced from the agency's profileSSR Techvision Reviews & Testimonials
kratika singh's Review Sourced from Google
“Great company for work. Management is so supportive and having friendly environment.”Salary and incentives are generally paid on time, and in many cases are substantial.“On‑time salary and huge incentives are paid to almost everyone here.”Employees value flexible timings, project bonuses, and transport perks like one‑way cab services.
Show moreDeepak Kanojia's Review Sourced from Google
✅ Review as an Employee:⭐️⭐️⭐️⭐️⭐️"Excellent workplace for growth and learning!"I worked at SSR Techvision Pvt. Ltd. and had a great experience. The work environment is very positive, with supportive management and a strong focus on training and employee development. It's a great place to start or grow your career in the BPO sector. The HR team is helpful, and the company culture promotes teamwork and responsibility.
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Data sourced from the agency's DesignRush profileSaiVa System Deebaco Absolute Health Agents
Highest Quality, Call Center Services with Superior Customer Support.
Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365. [... see all TAS United reviews ]Top Services:
- Phone Answering Services
- Location
- San Antonio, Texas
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTAS United Services
Reviews verified by DesignRush and sourced from the agency's profileTAS United Reviews & Testimonials
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Phone Answering Services Review from Cerena Schane
Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.
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Call Centers Review from Viktoriia Bielkova
My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.
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Phone Answering Services Review from Dr. Shiree Flume
I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.
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Data sourced from the agency's DesignRush profileBaylor Siemens Floodmaster Restauration Golden Pass LNG
Fitting your call center requirements ideally
SAS specializes in tailored phone answering services, catering precisely to clients' unique business requirements. Our committed support team undergoes rigorous training to deliver outstanding solutions, encompassing a wide spectrum of needs, such as general customer service, billing inquiries, sales [... view Specialty Answering Service profile ]Top Services:
- Phone Answering Services
- Location
- Philadelphia, Pennsylvania
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSpecialty Answering Service Services
Reviews verified by DesignRush and sourced from the agency's profileSpecialty Answering Service Reviews & Testimonials
Sarah Gonzales's Review Sourced from Google
We are a digital marketing agency and have been using SAS for the past three months. I'm so happy with this service. They screen all our calls, and have saved us so much time and hassles having to deal with spam calls. They've also been really helpful in building out instructions for their team to ensure that each call from either current clients or prospective customers is handled in the right way. And I love that they are always aiming to improve -- every time I suggest a new way to handle calls, they immediately implement the suggestion. This is a great, very personalized and affordable receptionist service for small businesses.
Show moreZoe Newbold's Review Sourced from Google
We use SAS answering service for our after hour needs for our guests at our boutique hotel. They are great and I love the format how they send the messages of the missed calls. Also, the support team is very responsive and helpful. They work quickly to build your script and ensure that we are happy with the product.
Show moreS B's Review Sourced from Google
SAS Desk has been fantastic for our customer support needs. We've used them for many years now. Their team is professional, responsive, and always courteous with our customers. Calls are handled quickly and effectively, and we’ve seen a big boost in customer satisfaction. Highly recommend! Thanks to Courtney and Gabe for all their help.
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Data sourced from the agency's DesignRush profileAdvertising Industry Accounting Engineering Energy Industry IT Industry Financial Industry Legal Industry Travel Industry Retail Industry Telecommunications Industry
Grow Your Business With USAnswer's Dedicated Live Answering Service!
USAnswer offers specially tailored call answering services in Portland and Maine to make your business available 24/7. Our call answering service in Maine ensures your business growth by handling all customer queries. [... view USAnswer profile ]Top Services:
- Phone Answering Services
- Location
- Portland, Maine
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsUSAnswer Services
Reviews verified by DesignRush and sourced from the agency's profileUSAnswer Reviews & Testimonials
Robert Schachter's Review Sourced from Google
Beyond amazing. I don’t usually write reviews, but sometimes if I find something that is sensational, I want to let people know about it. I have worked with answering services for many years. I have a psychological practice in New York with a rather sophisticated clientele. People call, often under stress, or uncomfortable asking for help. How they are responded to on first contact is critical to determining how they will see my practice. I have been so grateful and impressed by US ANSWER. When someone calls, it feels as if he or she are speaking to my personal assistant. They are very well-versed in facts answering questions people may have. They are warm concerned, and caring. They have technology that allows them to put a call through to me directly, so it appears and feels like they are talking to my actual assistant. If I cannot respond, they contact me immediately via text and email.This is an experienced, exquisitely run business, and I could not recommend them more highly.
Show morePaul Diou's Review Sourced from Google
They’ve been instrumental in my daily operations for over 10 years and I couldn’t imagine operating without them. A+
Show moreJon Bova's Review Sourced from Google
US Answer has far exceeded my expectations. The owner is heavily involved in the operations (which is a rare these days). They handle my calls in a friendly and professional manner. Any "hiccups" have always been addressed promptly and handled professionally. Their call takers don't sound like a robot reading a script word for word like most other answering services. Bottom line, if you are a busy entrepreneur, or small business owner looking for a top notch, personable answering service, US Answer will not disappoint!
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Data sourced from the agency's DesignRush profileRobert Schachter Will Zinn Derek Beckelman
Call Center Excellence.
We provide nationwide inbound call center and live answering telephone services to both small and large businesses across the country. [... view Executel Communications profile ]Top Services:
- Phone Answering Services
- Location
- Chelmsford, Massachusetts
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsExecutel Communications Services
Data sourced from the agency's DesignRush profileVirtual Receptionist Medical Answering Service Auto Attendant and Voice Mail Customer Service Appointments Scheduling
Global Support Redefined!
IdeasUnlimited is a BPO with fifteen (15) years of experience in providing various BPO services. [... see all IdeasUnlimited reviews ]- Location
- Sugar Land, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsIdeasUnlimited Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Call Centers Project Call Center Locations 
Inbound Call Centers Project B2B Awards
Reviews verified by DesignRush and sourced from the agency's profileIdeasUnlimited Reviews & Testimonials
BPO Review from Kimberly Weber
We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.
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BPO Review from Miriam Woodward
IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.
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Medical Review from Jeffrey Bill
Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.
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Data sourced from the agency's DesignRush profileBabeBox PatPat Sapphire Messenio Stevens Realty Justin TV (now known as Twitch TV)
SDR Teams, Lead Generation & Call Center Services for B2B Companies
Munzai Solutions provides dedicated SDR teams, inbound call handling, and outbound lead generation for growing companies. We help businesses generate qualified meetings, manage customer inquiries, and build consistent sales pipelines without the cost of hiring in-house teams. [... see all Munzai Solutions reviews ]- Location
- Manchester, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 12 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMunzai Solutions Services
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Telemarketing Project Cold-Calling Case Study: A Large Energy Contractor In Maryland 
B2B Sales Outsourcing Project Navigating the Learning Landscape Munzai Solutions Impact on LeaderJams Outreach Strategy 
B2B Sales Outsourcing Project Metrics that Matter: Munzai Solutions Symphony of Success in Boosting Jobleys Vital Signs 
B2B Sales Outsourcing Project Revamping Energy Campaign Strategies at Chesapeake Challenges Faced and Lessons Learned 
B2B Sales Outsourcing Project Jerald Novaks DUI Practice Transformed with Munzai Solutions Efficient Call Management. 
B2B Sales Outsourcing Project A Strategic Partnership Between Souqh and Munzai Solutions.
Reviews verified by DesignRush and sourced from the agency's profileMunzai Solutions Reviews & Testimonials
Lead Generation Review from Nathan Arbitman
I'll be honest, I came in skeptical. Offshore SDR vendors have a reputation for generic blasting and slow response times. Munzai has been the opposite. Responsiveness is where they stand out. When I need a cadence adjusted, copy reworked, or targeting updated, it gets handled quickly, without me having to follow up multiple times. For a solo commercial lead juggling a lot, that matters more than I expected. The value is hard to argue with. For a very fair price, I get dedicated outreach execution across a complex B2B pipeline. They also got up to speed faster than I anticipated. Our market has real nuance, and within a reasonable onboarding window, messaging was going out clean and on-brand.If you're a lean commercial team trying to build outreach capacity without the overhead of a full hire, Munzai is worth a serious look.
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Appointment Setting Review from Jon Sciammarella
The Munzai team was great to work with. The appointments they set for us were usually great. Our biggest limiting factor was the data we could get them. I was very impressed with the team, I would recommend them highly.
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Lead Generation Review from Cyle Adair
Munzai has been great to work with! Zain, Umair, and Jerry are professionals and willing to put in the work to help us succeed. We tested out a couple things with little success, but then found the right platforms, wording, workflows, and process to help generate the leads we want.Not only have they helped with that but helping with Hubspot to improve reporting and provide insights with their background and experience.I definitely recommend them and confident you'll see similar results!
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Data sourced from the agency's DesignRush profileSouqh Maxyfi Konch Skriber
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions. [... see all TechSpeed reviews ]- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTechSpeed Services
Reviews verified by DesignRush and sourced from the agency's profileTechSpeed Reviews & Testimonials
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Data Entry Review from Etienne Demeules
TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations
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Data Entry Review from Diane Ernstsson
TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!
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Data Entry Review from Mark Stefanski
For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)
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Data sourced from the agency's DesignRush profileWACOM Hofstra Univercity Merrill Lynch C2 Financial Corporation Griflan Design Bridgetown Coffee Direct Crown Passport Unlimited
America's best phone answering service taking care of your callers
As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills [... see all Moneypenny USA reviews ]- Location
- Duluth, Georgia
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMoneypenny USA Services
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Phone Answering Services Project Essential Live Answering 
Phone Answering Services Project Personalized Live Answering 
Inbound Call Centers Project Managed Live Chat 
Outbound Call Centers Project Outbound Calling
Reviews verified by DesignRush and sourced from the agency's profileMoneypenny USA Reviews & Testimonials
Call Centers Review from Eric Martin
The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.
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Call Centers Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!
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Phone Answering Services Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!
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Data sourced from the agency's DesignRush profileCritter Control The Federal Savings Bank Sterne Kessler BMW Keller Williams The Glass Guru Eagle Biosciences Charleston Heating & Air
People-powered answering service
Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by staying connected with your customers 24/7. No bots. No AI. Just real people, answering with care, treating your customers like their own. We handle your calls, book appointments, qualify leads & much more. [... see all AnswerConnect reviews ]- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerConnect Services
Reviews verified by DesignRush and sourced from the agency's profileAnswerConnect Reviews & Testimonials
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Phone Answering Services Review from Claire Riendeau
Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Dr. Harris
Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Steve Ruiz-Esparza
According to Steve Ruiz-Esparza from the Prysma Lending Group, AnswerConnect provided a simple and straightforward service. Moreover, Ruiz-Esparza noted the ease of use, especially when canceling after he has utilized its services. Overall, he rated the agency five stars. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profileMosquito Squad Stormguard Crash Hotel
Answering calls since '59!
For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today! [... see all Call Management Resources reviews ]- Location
- Columbus, Ohio
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCall Management Resources Services
Reviews verified by DesignRush and sourced from the agency's profileCall Management Resources Reviews & Testimonials
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Call Centers Review from Linda Woessner
Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform)
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Call Centers Review from Anonymous
As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform)
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Call Centers Review from Michele Ahmadi
Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform)
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Data sourced from the agency's DesignRush profileGeneral Mills Hollywood Casino Mack Trucks Storm King Medpoint Management Roundy's Supermarket Best Courier
They Call. We Answer.
As a multiple award-winning, 24 hour call center & live answering service, you should know that our call agent team is trained and certified in professional call taking, messaging, dispatch and appointment setting. We are the first line of communication for hundreds of medical offices, hospitals, property [... see all Answering365 reviews ]- Location
- Los Angeles, California
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswering365 Services
Reviews verified by DesignRush and sourced from the agency's profileAnswering365 Reviews & Testimonials
Call Centers Review from Eric Jones
Answer365 was the answer to our problems. We receive an insane amount of calls to our venue and Answer 365 was able to step in and save the day. Extremely professional and Agile, I would completely recommend this firm if you need some help with your call volume.
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Call Centers Review from Paul Tennen
We have been using the services of Answering 365 for years now and we could not be happier. They have a friendly staff, are always attentive to our needs, and are very pleasant to speak to on the phone. We use them for our after hours call needs. They have always been reliable and friendly to the residents and clients that we service. We are very grateful for the help of the staff at Answering 365.
Show moreCall Centers Review from Amy Hendel
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
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Data sourced from the agency's DesignRush profileCorporate Services Industry Legal Industry Healthcare Industry
- Face for Business is a UK telephone answering service, providing call handling and outsourced reception for businesses of all types and sizes. Our PAs are the Difference. [... see all Face For Business reviews ]
- Location
- Burscough, United Kingdom
- Number of Employees
- Under 49
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsFace for Business Services
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Phone Answering Services Project The Legal Stop -thumb-webp.webp)
Phone Answering Services Project How we added 45% more call handling capacity to a busy estate agent 
Phone Answering Services Project for Manufacturing Company Actuation Valve 
Answering Services for Property Management Project for Real Estate Company Lancasters Estate Agents 
Virtual Receptionist Project for Health Care Company Formby GP
Reviews verified by DesignRush and sourced from the agency's profileFace for Business Reviews & Testimonials
Phone Answering Services Review from Anonymous
Top quality service and customer care, really impressed with Face for Business and I couldn't recommend them any higher!
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Phone Answering Services Review from Nora
We have been using Face for Business services for a few years for our financial advice company. We can not fault their service, it has proved extremely useful, especially post-Covid in particular when we all moved to working from home rather than being in an office.
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Phone Answering Services Review from Joshie
I took over a busy clinic a few months back and on the days there is nobody to answer the phone these guys are ready to step in and intercept the calls ensuring no business is lost. I am very thankful for this great service and I highly recommend Face For Business as a professional and friendly team!
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Data sourced from the agency's DesignRush profilePure West Radio iLove homes Walsall Anji Hazell Lancasters Estate Agents Actuation Valve Formby GP Minshull Windows AmpEV PhysioGO Happy Dog Haven
Comprehensive Outsourced Customer Support Services
Embracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on fostering continual growth for both our clients and our dedicated workforce. [... see all Uassist.ME reviews ]- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsUassist.ME Services
Reviews verified by DesignRush and sourced from the agency's profileUassist.ME Reviews & Testimonials
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Translation Services Review from Benjamin Conboy
Benjamin Conboy of NuSvara praises Uassist.ME assistant's skills and output. NuSvara highlights the assistant's ability to learn, be proactive, and deal with daily technical issues. (Source: 3rd Party Review Platform)
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Virtual Assistant Review from Beth Dorian
According to Beth Dorian of Platteville Family Dentistry, Uassist.ME provided exceptional support services. The virtual assistant provided by Uassist.ME helped the dental clinic become more profitable by shifting the focus to its core businesses. The collaboration is ongoing, and Platteville Family Dentistry praises the team’s consistent communication and cooperation. (Source: 3rd Party Review Platform)
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Virtual Assistant Review from Lydia Martinez
According to Lydia Martinez of Elle Marketing and Events, Uassist.ME's assistant does a phenomenal job. Their support has improved Elle Marketing and Events' turnaround times and alleviated its administrative burdents. Uassist.ME assistant's preparedness allowed them to hit the ground running. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profilePica Pica Avanti Way Realty NuSvara
Expect more from your Contact Center Partner.
Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We have successfully completed over 5000+ projects in various industries. [... see all Blue Valley Marketing reviews ]- Location
- Home, Kansas
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBlue Valley Marketing Services
Reviews verified by DesignRush and sourced from the agency's profileBlue Valley Marketing Reviews & Testimonials
Call Centers Review from Kendra Brassfield
Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic
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Call Centers Review from Anne Marie Lukin
They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.
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Call Centers Review from Rhonda Mercaldo
From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.
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Data sourced from the agency's DesignRush profileIBM Cisco Microsoft Red Hat NVIDIA AWS Salesforce Verizon Endeavor
Allow Gabbyville deliver your VOICE with a SMILE!
Gabbyville specializes in providing live virtual receptionist answering services to a wide array of small and medium-sized business owners across the nation. Our services encompass answering inbound calls, making outbound calls, scheduling appointments, and a host of other administrative tasks. [... see all Gabbyville reviews ]- Location
- Knoxville, Tennessee
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGabbyville Services
Reviews verified by DesignRush and sourced from the agency's profileGabbyville Reviews & Testimonials
Phone Answering Services Review from Jotham King
Overall I highly recommend Gabbyville. If you’re a business looking for that extra phone support, Gabbyville should be the first place to look. From how satisfied my clients are, to the positive reviews they leave about my company’s “receptionists”, Gabbyville has helped my business greatly! Thank you Gabbyville for getting me to where I am today with my business!
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Phone Answering Services Review from Cesar Rodriguez
Gabbyville has helped me expand my business in a manner that would have been impossible by myself. We’ve increased our revenue almost 2 times in the past 6 months, growing it into a 6-figure business! While I maintained a full-time job, I can probably count the number of times I had to personally call customers on just one hand. By using Gabbyville, I’m able to focus my limited time on running the business and working on marketing. Gabbyville’s receptionists have my complete trust, and they can probably convert leads into clients better than I can. Thank you Gabbyville for getting me to where I am today with my business!
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Call Centers Review from Joshua Holmes
The last couple of years, Ethode has experiencing tremendous growth. We have trouble answering phones, taking messages and scheduling meetings. Gabbyville has exceeded our expectations and has become a crucial part in how we do business. We would highly recommend Gabbyville to any company that’s struggling in handling phone calls and taking care of their customers the right way.
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Data sourced from the agency's DesignRush profileC Sharp Video Productions Ethode Book2Clean T.W. Family Law Attorney JustMaid4You Yaniv and Associates Marszalek Law Firm Via Nova Consulting Tier 3 Technology Solutions CornerStone Consulting
We Take Care of Your Calls.
TeleDirect stands tall as an acclaimed industry frontrunner, focused on delivering outstanding on-demand call center and phone answering solutions. With a profound grasp of the contact center landscape, the team has firmly positioned itself as the ultimate preference for global organizations. [... see all TeleDirect reviews ]- Location
- Sacramento, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTeleDirect Services
Reviews verified by DesignRush and sourced from the agency's profileTeleDirect Reviews & Testimonials
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Call Centers Review from Michelle Goode
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Call Centers Review from Tiffany L. Garcia
Tiffany L. Garcia gave TeleDirect Communications, Inc. a 5-star rating. Tiffany shared that she had used TeleDirect in her offices and also referred her clients to the agency. She praised the top-notch customer care and excellent communication and client engagement experience she and her clients had received since day one. Garcia highlighted TeleDirect's effectiveness in handling inbound call volume and seminar reservation services. (Source: 3rd party review platform)
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Call Centers Review from Carol Magdalein
Carol Magdalein gave TeleDirect Communications, Inc. a 5-star rating. She commended its account representative, Kat, for always responding promptly and efficiently to any questions or issues. (Source: 3rd party review platform)
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Data sourced from the agency's DesignRush profileSouthern California Public Radio WayFM WGVU
Answering Service Care Provides Trained Customer Service Professionals.
Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in [... see all Answering Service Care, LLC. reviews ]- Location
- Margate, Florida
- Number of Employees
- Under 49
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswering Service Care, LLC. Services
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Appointment Setting Project Medical Answering Service 
Appointment Setting Project Home Services Call Answering 
Appointment Setting Project Legal Answering Service
Reviews verified by DesignRush and sourced from the agency's profileAnswering Service Care, LLC. Reviews & Testimonials
Phone Answering Services Review from Vai Lealiiee
I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!
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Phone Answering Services Review from Lee Ann Morris
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Show moreCarolina Silva's Review Sourced from Google
Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!
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Data sourced from the agency's DesignRush profileFlowers & Foley UOAA HG Consulting
Maximize Your Business Potential
A Call Center company in the Philippines, providing outsourcing services such as Data Entry, SaaS Product Support, Outbound Lead Generation and Chat Support. Aside from hourly rate, we also offer a Pay Per Task and Pay Per Lead option. [... see all OBI Services reviews ]- Location
- Dipolog City, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $3/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOBI Services Services
Reviews verified by DesignRush and sourced from the agency's profileOBI Services Reviews & Testimonials
Virtual Assistant Review from Robbie Forsyth
Obi Services has been a fantastic extension of our workforce, since we began using them for support in 2022. They have shown themselves to be efficient workers, giving us great output for the hours spent - at excellent value for money. Their versatility is outstanding too, supporting us with admin (the jobs our staff find boring), IT and design work. Their communication systems are ideal too, so we are always in the loop. Would strongly recommend them for anyone looking into an all round VA service.
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Digital Marketing Review from Dusty Jenkins
I can't speak highly enough of the OBI team. I have been using them over 2 years now for my marketing company and have used them through a variety of tasks. Landing Page Design, Canvas Design, Branding, Logo Creation, Youtube Thumbnails, Youtube Bumpers, Logo Animation, Video Editing, Photoshop Editing, and List Building to name a few. Every new task I've made with them has been a home run overall. As new staff comes into OBI workspace, there will be times where we need to provide additional feedback but overall, I'm very very pleased with how they follow SOPs and help create them along the way. I have never been more organized in my marketing business and will continue to shout the OBI name from every mountain top I encounter. Give them a shot! Their communication is top notch and they truly feel like family to me. I couldn't do business without them.
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Data sourced from the agency's DesignRush profileMeorient Senior Market Solutions Congruent Marketing Deenz Business Group GoQAV
Offshore Data Entry Service: Precision, Speed and Security
Top Offshore BPO company [... see all Offshore India Data Entry reviews ]- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOffshore India Data Entry Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Back Office Outsourcing Project Managing High-Volume Seasons: Supporting Clients During Peak Demand 
Call Centers Project 24/7 Support: Our Commitment to Ensuring Client Availability 
BPO Project Cost Reduction Strategies: How We Help Clients Save on Operational Expenses 
Medical Billing Project Crisis Management: Our Role in Supporting Clients During Challenging Times
Reviews verified by DesignRush and sourced from the agency's profileOffshore India Data Entry Reviews & Testimonials
Document Digitization Review from Lisa Rozario
We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.
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Data sourced from the agency's DesignRush profileallianze bpo nexgen india data entry
Trusted Advisors, VARs, Managed IT & Technology Broker Services.
Internet Nerdz stands as a premier technology services and consulting firm, dedicated to crafting innovative solutions tailored to meet the intricate demands of your digital transformation journey. With a steadfast commitment to excellence, we specialize in developing cutting-edge strategies and solutions [... see all Internet Nerdz reviews ]- Location
- Pensacola, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $200/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsInternet Nerdz Services
Reviews verified by DesignRush and sourced from the agency's profileInternet Nerdz Reviews & Testimonials
IT Services Review from Scott Berg
If you're looking for a company to handle your IT and telephony needs then Scott and his team at Internet Nerdz is who you should be working with. They have my highest recommendation!
Show moreShaun Green's Review Sourced from Google
Internet Nerdz has been a game-changer for my business. Their team is responsive, knowledgeable, and genuinely committed to helping their clients succeed. They made everything simple and stress-free, from setup to ongoing support. Highly recommend for anyone looking for reliable and expert service!
Show moreAngelica Cervantes's Review Sourced from Google
In an increasingly digital world, partnering with Internet Nerdz Inc is a strategic move towards achieving your business goals. With their unparalleled expertise, dedication to excellence, and commitment to customer satisfaction, they are truly the gateway to digital success. Whether you're a startup, a small business, or a multinational corporation, Internet Nerdz Inc has the tools and the talent to propel your brand to new heights.
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Data sourced from the agency's DesignRush profileClearspan Communications Cynergy HiTech Innisfree Hotels Tandy Leather Higgenbotham Insurance Agency Northland Development Prominence Hospitality Fora Financial Entouch Controls Nexxiot Inc.
24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most. [... view AnswerFirst Communications profile ]- Location
- Tampa, Florida
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerFirst Communications Services
Reviews verified by DesignRush and sourced from the agency's profileAnswerFirst Communications Reviews & Testimonials
Johnson Legal PLLC's Review Sourced from Google
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.
Show moreDemetri Karoutsos's Review Sourced from Google
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based BusinessesWe've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.Demetri KaroutsosDirector, CareMaster
Show moreScott Lady's Review Sourced from Google
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.I highly recommend giving them a shot for your call inbound call needs.
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Data sourced from the agency's DesignRush profileAAMCO ABM AFC Urgent Care AFLAC Bauer Food, LLC (Operates McDonald's) Berkshire Hathaway Brookhaven National Lab Coldwell Banker Century 21 Cushman and Wakefield
24/7 Virtual Receptionist & Answering Services
Responsive Answering Service is a trusted communications solution offering the latest technology, reliability, and affordability to its clients. [... see all Responsive Answering Service reviews ]- Location
- Coral Gables, Florida
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsResponsive Answering Service Services
Reviews verified by DesignRush and sourced from the agency's profileResponsive Answering Service Reviews & Testimonials
Phone Answering Services Review from Lana Goldenberg
Responsive Answering Service, true to its name, is a fantastic partner for all our phone answering needs. It's helped our business grow by screening calls, patching high priority calls immediately to Sales, and providing detailed reporting on our inbound calls. We appreciate the 24/7 availability and the attention to our custom instructions. Every team member at Responsive has been a pleasure to work with. We highly recommend Responsive for businesses across industries; particularly for small businesses with no in-house receptionist, and for overflow call management.
Show moreTony Junkin's Review Sourced from Google
Excellent choice if you are looking for an answering service! I compared several companies and this one seemed to be the best of all of them and it has been wonderful! Jessica and Deb were great helping get everything set up and they are very responsive. The whole service has ran so smoothly and we are no longer missing calls from potential clients. Absolutely recommend them!
Show moreRanger Stardust-Kidd's Review Sourced from Google
DONT SHOP HEREWORST SERVICE WE EVER HAD.THEY ARE THE CHEAPEST AND YOU GET WHAT YOU PAY FOR...They nor picking up on calls, we had our phone company test system..The calls ring 7 times and goes to voicemail..We're basically retired we take certain project maybe 12 calls a month 5 weeks and they have not picked up 1 call as of yet..I should have not even hired them they blamed the phone company after that was disproven they blamed me.Like I was not doing my part to forward the calls.They then said we'll if you cannot help diagnose the problem we will cancel you...I can only say it clearly, the call comes in the call goes to you and gets sent back to our voicemail because you failed to pick up...I can only forward the call answering the call is up to you.These other review must be employees doing review for them..Most people with something bad will not bother writing one we take the time to be sure people know what we had to go thru and warn others.
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Data sourced from the agency's DesignRush profileDr. David Markle Office Hamby Roof Repair Marietta Dermatology Clairmont Pediatrics Tri-Rivers Musculoskeletal
Web Design. SEO. Reputation. Everything you need to grow onlinedone for you.
Sportsman Creative helps businesses win online with professional web design, SEO, and AI-powered automation. From $0-down websites to CRM workflows that manage reviews, leads, and customer messages, we make digital growth simple and effective. [... view Sportsman Creative profile ]- Location
- Springfield, Missouri
- Number of Employees
- Under 49
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSportsman Creative Services
Reviews verified by DesignRush and sourced from the agency's profileSportsman Creative Reviews & Testimonials
B&K Detailing LLC's Review Sourced from Google
Thank you Sportsman Creative for bringing our website to life. Jordan was amazing to work with, he got back with us fast always. Always was there to answer our questions. We highly recommend working with Sportsman Creative!
Show moreallan roach's Review Sourced from Google
Sportsman did a fantastic job of walking us through our first business website. It looks amazing and they had a lot of great input that made the site even better! I would strongly recommend Jacob and his team for first time or experienced web site development needs.
Show moreMatthew's Review Sourced from Google
Spent some time today talking with Jordan, and he was extremely helpful. With his guidance, I was even able to increase my 5-star reviews. I’m confident that Sportsman Creative will be a great asset to our small business.
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Data sourced from the agency's DesignRush profileOzarks Overhead Door & More Precise Plumbing Middle of Anywhere Moving
Total CX and BPO Services.
ROI CX Solutions offers Total Contact Management and Business Support Services. We leverage our expertise to deliver a total package of customer care solutions and contact center services! We provide dedicated 24X7-365 outsourcing solutions. ROI CX Solutions is driven by results, whether it is maximizing your [... view ROI CX Solutions profile ]- Location
- American Fork, Utah
- Number of Employees
- 1000 & Up
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsROI CX Solutions Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Inbound Call Centers Project CUSTOMER SERVICE SUPPORT / CARE 
Survey Companies Project MARKET RESEARCH SURVEYS 
Outbound Call Centers Project CALL CENTER OUTSOURCING
Reviews verified by DesignRush and sourced from the agency's profileROI CX Solutions Reviews & Testimonials
Mr. John's Review Sourced from Google
If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.
Show moreValupack Gaming's Review Sourced from Google
Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.
Show moreAlece Peterson's Review Sourced from Google
I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly.The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.
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Data sourced from the agency's DesignRush profileHello Fresh SAMSUNG TSA PRE Panera VISA
International Business Support Solutions for SME's and Large Enterprises
BusinAssist is a trusted global partner for entrepreneurs, startups and established businesses seeking seamless company incorporation, professional virtual offices and a wide range of business support services. [... view BusinAssist profile ]- Location
- Romford, United Kingdom
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBusinAssist Services
Data sourced from the agency's DesignRush profileFinance Industry Legal Industry Corporate Services Industry Joseph K
We are a nimble organization and can provide a customizable solution that meets your needs.
Headquartered in a fast-growing suburb of Minneapolis/St. Paul, Minnesota, CCS has been serving the North American business community with effective call center and answering service solutions for 50 years. Operating 24x7x365, with multiple call center support teams located throughout North America, we [... view Customer Contact Services profile ]- Location
- Minnetonka, Minnesota
- Number of Employees
- 250 - 499
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCustomer Contact Services Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outbound Call Centers Project After Hours Answering Service 
Outbound Call Centers Project Outbound Call Center 
Call Centers Project Customer Service Call Center
Reviews verified by DesignRush and sourced from the agency's profileCustomer Contact Services Reviews & Testimonials
Tara Miller's Review Sourced from Google
CCS has been a lifesaver for our business! We have people who man the phones 24/7, but in the event a call is missed, for whatever reason, CCS steps in, handles the call, gets all the pertinent information, sends us a text and then calls to ensure we got the message.We've used them for a few years now and are very happy with the cost and service.If you're looking for a backup/after hours answering service solution, try these folks!
Show moreEloy Perez's Review Sourced from Google
DO NOT DO BUSINESS WITH THIS SERVICE. I cannot emphasize enough that the pricing and presentation are very misleading. We had a previous answering service that we were paying less than $50 a month for when they solicited our partnership. The representative, Chrissy Lochner, recommended the $99 per month plan with the commitment to review after the first month came in; that NEVER happened. Here we are 3 months and SEVEN THOUSAND DOLLARS later when we were finally able to cancel the services. When I called to speak with the billing department the representative Dianne Archerd, stated she was only in the billing department and would need to switch me over to her customer service department, she placed me on a 40+ minute hold and then the phone went silent. I guess that is their “Customer Service” at its best. Now you know how they came up with $7,000 of over the limit minutes and fees on their billing! They are now sending an outstanding invoice for an additional $1,274. Please do your due diligence before getting into business with this company.
Show moreNatalie Cadarette's Review Sourced from Google
Our company switched to CCS about 6 months ago, and we have nothing but raving reviews. Coming from a challenging partnership with another vendor, CCS solved all of the challenges we had faced and has helped us reach our goals in as little as a few months. The team is extremely kind and easy to work with, flexible with our process, and the caller experience is superb. Customer service is top- notch from admin to agent and they are incredibly responsive. Highly recommend!
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Data sourced from the agency's DesignRush profileConsumer Goods Industry Finance Industry Healthcare Industry
Real people, real answers.
Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years. [... view AnswerPlus profile ]- Location
- Hamilton, Canada
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerPlus Services
Reviews verified by DesignRush and sourced from the agency's profileAnswerPlus Reviews & Testimonials
Cindy Halsall's Review Sourced from Google
We have tried several different services to look after our after hours phones. AnswerPlus was by far the most professional company. I would highly recommend!!!
Show moreLaura M Dixon's Review Sourced from Google
They age discriminate and I have been in contact with their head office to report them
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Data sourced from the agency's DesignRush profileSkilled Trades Elevators Healthcare Professional Services Property + Facilities Management Government Other Industries
Your CRM and Communication Solutions Partner
S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider. [... view S3 Technology Group profile ]- Location
- Austin, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $125/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsS3 Technology Group Services
Data sourced from the agency's DesignRush profileMad Subie Performance Davis Realty USAA
24/7 Live Answering and Call Center Services
Headquartered in Berkeley, CA, Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry. We provide solutions for inbound call taking, messaging, urgent dispatch, and other answering services that are available 24/7/365. [... view Direct Line Tele Response profile ]- Location
- Berkeley, California
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDirect Line Tele Response Services
Reviews verified by DesignRush and sourced from the agency's profileDirect Line Tele Response Reviews & Testimonials
Connie Hansen's Review Sourced from Google
I had used Direct Line with a previous employer, and when I started a new role with a new organization I was able to get them connected and it has been great! Some hiccups here and there but Direct Line has fantastic Customer Service. Their response times and resolution are awesome! My team is very happy.
Show morejohn evans's Review Sourced from Google
As a business owner, the value of first impressions is crucial to customer engagement and retention. I receive compliments from my clients on a regular basis. I'm thankful to have chosen Direct Line to rep my business.
Show moreKathy Elder's Review Sourced from Google
Our company has partnered with Direct Line for many years. Their representatives are specially trained to handle our calls, 24/7, 365 days per year. They do a great job overall! When we have a question or concern, they spring into action and provide their reps additional training and coaching. I highly recommend Direct Line!
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Data sourced from the agency's DesignRush profileHealthcare Industry Real Estate Industry Corporate Services Industry
Top class phone answering services
AnswerForce delivers a suite of live, genial, and proficient phone answering services, alongside virtual reception solutions and beyond. Our seasoned team of customer-centric agents tend to your calls continuously, all year round, allowing you to concentrate on advancing your enterprise. [... view AnswerForce profile ]- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerForce Services
Reviews verified by DesignRush and sourced from the agency's profileAnswerForce Reviews & Testimonials
Jeff Short's Review Sourced from Google
Very inconsistent on the quality of calls answered and the quality seems to be decreasing. We lost quite a few potential customers in the last week due to "robotic" and emotionless agents who sound like they have no interest in doing their job. When you call in to discuss your business relationship, you find out your relationship manager is whomever answers the phone. Be prepared to discuss everything you expected and implemented when you were sold the plan all over again.
Show moreJeff Tate's Review Sourced from Google
I would not recommend them unless you like paying for extra services over what it stated in your agreement. I found out they have deviated from my approved template for a long time. They did not have a good reason for why. I am paying $2 a minute for a call agent to ask additional questions over what I have approved. I think we all know why the additional question are being asked. I asked for a credit on my bills since I paid for the additional minutes and surprise!!!, I never heard back from them.
Show moreAJ's Review Sourced from Google
Thank Shanna & Andrea for providing us exceptional service. We appreciate all that you do for our team !AJ
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Data sourced from the agency's DesignRush profileFranchise HVAC Service Industry
Contact Center. Call Center Services. Professional BPO Services.
Offering Contact & Call Center Services. At Connectica Solutions, our main focus is to help you “Connect”. Connect with your customers, your employees, providers and partners using the most efficient communication channels and the latest technology to your advantage. [... view Connectica Solutions profile ]- Location
- Houston, Texas
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsConnectica Solutions Services
Data sourced from the agency's DesignRush profileSoftware & IT Services Industry Retail Industry Finance Industry
Virtual Assistants & Legal Answering
Betties virtual receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support solo and small law firms across the US and Canada. [... view Back Office Betties profile ]- Location
- Scottsdale, Arizona
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBack Office Betties Services
Data sourced from the agency's DesignRush profileTelecommunications Industry IT Industry BPO Industry Legal Industry
We Make Sure Law Firms Never Miss a New Client.
Answering Legal, Inc. provides law firms with a professional, highly trained answering service for any sized law firm. 24/7 live virtual receptionists! [... view Answering Legal profile ]- Location
- Nesconset, New York
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswering Legal Services
Reviews verified by DesignRush and sourced from the agency's profileAnswering Legal Reviews & Testimonials
Kathleen Raffaele's Review Sourced from Google
Answering Legal has been great to work with. Their attendants are accurate and efficient so we get concise messages that are easy to process internally.
Show moreParisa Houshmandpour's Review Sourced from Google
I rarely leave negative reviews, but my experience with this company compels me to warn others. In my opinion, they are dishonest, unreliable, unprofessional, and extremely rude. Based on my personal experience, I strongly advise against using their services. There are countless other Answering service providers out there— Save your money and choose one that values honesty, professionalism, and basic courtesy.I was told I would get a two weeks trial period but when I ended my services with them, they charged me thousands of dollars for 3 days!
Show moreJohn Rafferty's Review Sourced from Google
As a solo-attorney, I was really on the fence about spending money for a 24/7 receptionist like AL provides. But since human connection feels more important today than ever, I decided to give it a try. Chris, their Dir of Sales, provided white-glove service throughout the whole onboarding process and answered every question I asked with specifics. After a two week trial of emails about every missed call, I was hooked. More importantly than me however, are the potential clients and other attorneys who call and speak to an AL agent: they are delighted by their conversations. How do I know? About once a week someone who's trying to get a hold of me lets me know how impressed they are with my answering service and says something like, "I didn't know you hired someone new" or "that person was so kind - nice touch with whoever is answering the phone."This is a good reminder that so long as clients and referral partners are delighted with AL, I can only be delighted with them as well.
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Data sourced from the agency's DesignRush profileSocial Firestarter LawLytics Reputation Ink CASEpeer Precision Legal Marketing Everest Legal Marketing
24/7 Live Answering Service
We manage the call center , sales and customer service traffic to minimize your capital expenses and maximize your profits. Our reliable, cost-effective service enhances your customer service reputation and complements your corporation’s branding and marketing efforts. [... view Alliance Communications profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAlliance Communications Services
Data sourced from the agency's DesignRush profileReal Estate Industry Hospitality Industry Legal Industry
Family Owned & Operated Since 1948
Hastings Humans is a full service call center and phone answering service. Hastings Humans provides its clients that competitive advantage of the human touch - and at a much lower cost than an in-house call center and with better customer service experience and close ratio than with IVR. Hastings is a [... view Hastings Humans profile ]- Location
- Austin, Texas
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHastings Humans Services
Reviews verified by DesignRush and sourced from the agency's profileHastings Humans Reviews & Testimonials
S Malone's Review Sourced from Google
Not sure why my company uses Hastings.....the customer service is not very good. Apparently there is only one person in the whole company, that can make changes to my account. When she is not there the account gets screwed up. they used to be good, but the service has deteriorated over the years.
Show moreSamuel Kimelman's Review Sourced from Google
Hastings Humans take the time to get to know your business, and work with you to make sure their telephone answering services fit the way you work. This is the level of commitment that customers notice, and their contact center services are highly reliable and can increase the number of paying customers over voicemail.
Show moreDarrick Eugene's Review Sourced from Google
Hastings Humans provided telephone answering services for my small business for over a year. They became part of my business and family. HH provided a seamless answering service that made my business appear professional and service oriented. I often received comments on how professional and polite my answering service was and I know that it absolutely contributed to the success of my business. I give them five stars and would recommend their services without hesitation.
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Data sourced from the agency's DesignRush profileRetail Industry Corporate Services Industry Finance Industry
Solutions. Trust. Dependability.
AnswerCalifornia gets your customers out of “Voicemail Jail”. Professionalism plays an integral part in providing superior customer care. Your customer and prospects will feel comfortable choosing and staying with your business. One phone call is all it takes to make your customers satisfied that a [... view Answer California profile ]- Location
- El Cajon, California
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswer California Services
Reviews verified by DesignRush and sourced from the agency's profileAnswer California Reviews & Testimonials
Malik Mannequin's Review Sourced from Google
Manager just was not as friendly as I thought over the phn PLEASANT in person BOTHERED
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Data sourced from the agency's DesignRush profileFinance/Insurance Legal Healthcare Services Real Estate
Capture Every Lead and Never Miss a Client With 24/7/365 Availability.
Alert Communications is a 55,000 square foot, 400+ person legal only call center located in Camarillo, CA. Founded in 1965, Alert services thousands of attorneys and hundreds of legal marketing agencies across the nation. [... view Alert Communications profile ]- Location
- Camarillo, California
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAlert Communications Services
Reviews verified by DesignRush and sourced from the agency's profileAlert Communications Reviews & Testimonials
Jessica Bitterman's Review Sourced from Google
Most businesses I work with are hesitant to hire a call center for their company for multiple reasons. However, the AlertCommunications team has been the best company I’ve worked with in over 5 years. Especially, Jenilee Ramos. Anytime I need insight on a call, she is reliable!! The AC team has always been attentive, responsive and pretty awesome at what they do. I highly recommend using this group for your company’s needs!
Show morePrestige Legal Solutions's Review Sourced from Google
Working with Alert Communications has been a breeze. They are always responsive to our requests, and are dynamic to implement changes when we ask. Their customer service level is top-notch, and Melissa P. is particularly helpful and wonderful to work with. We've been partnered with Alert for 4+ years and won't be changing providers due to their unmatched service level and quality team. We greatly appreciate their partnership.
Show moreCandice Hemenes's Review Sourced from Google
Alert Communications has been exactly what we needed the entire time for our personal injury practice. John Daley has been amazing putting everything into play and constantly following up to make sure things are working to receive the best results possible. Anytime that we have needed to make changes or just have questions, John is quick to respond and has been invaluable to our firm. We highly recommend Alert Communications for anyone looking to streamline your intake process and work with an amazing team!
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Data sourced from the agency's DesignRush profileScott Law Firm The Derrick Law Firm Dordick Law firm
Missing Valuable Calls? We Are Here To Help
We know that as a business owner, building your business is one of the most important, and difficult, things to do. Whether it’s acquiring new customers, managing day-to-day operations, fighting those everyday fires there’s always something to be done, and if you’re interrupted by answering telephone [... view Telephone-Answering profile ]- Location
- Luton, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTelephone-Answering Services
Data sourced from the agency's DesignRush profileCopy Box Trio Telecom Storage King
- AnswerMTI is a professional 24×7 live telephone answering service providing affordable customer service solutions since 1982. [... view AnswerMTI profile ]
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerMTI Services
Reviews verified by DesignRush and sourced from the agency's profileAnswerMTI Reviews & Testimonials
Cathy's Review Sourced from Google
Check around before using this company. You get charged extra for holidays (there is nothing in my contract that says that), there are hidden fees (they will tell you there are none), and their prices are a lot higher than other answering services. You will pay through the nose to cut ties with them. Their customer service is awful. Our customers would wait on hold for long periods of time and when they did answer, they were hard to understand and the call service didn't seem to know what they were supposed to do (even with a written script). I'm sure we lost more than a few jobs because of this. AMTI was once a preferred vendor for our Franchise but they lost that status and now I know why.Edit to AMTI's response: My review stands. There were more than a few occasions that the call service did a lousy job. When we called to find out why, the same excuses were used; we are in a storm situation, we are understaffed, etc. My contract, that I signed in or around 2017 has nothing about the 30 day cancellation. The $61.38 prorated fee was not for actual calls. We had already changed to another approved vendor. It was for their multiple fees and holiday fees (yes, you pay extra for holidays). These are my issues and there are many more franchises that have even more problems with them. It's also the reason AMTI is no longer a Preferred Vendor with our Corporate Office.
Show moreSaher Gouda's Review Sourced from Google
I can’t tell you how many times our calls were not picked up in the agreed upon timeframe. This weekend we saw a customer wait 6 minutes for a rep to answer. Service has gone significantly downhill.
Show moreChloe Olsen's Review Sourced from Google
Whenever our office gets busy and we can't get to each caller right away, we roll our calls over to AnswerMTI. Their professional receptionist service is perfect for us as we're able to ensure every caller gets the personalized attention we strive to deliver.
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Data sourced from the agency's DesignRush profileHealthcare Industry Retail Industry Hospitality Industry
Building Something Different
Lawyerist is home to the largest online community of solo and small-firm lawyers in the world. Our goal is to help lawyers build better law practices by bringing together a group of innovative lawyers to share ideas, experiments, and best practices. [... view Lawyerist profile ]- Location
- Minneapolis, Minnesota
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLawyerist Services
Reviews verified by DesignRush and sourced from the agency's profileLawyerist Reviews & Testimonials
Erik Pelton's Review Sourced from Google
Lawyerist®️ has been an important incredible resource for me and my law firm to help in so many ways. Whether providing information, instruction, or templates on key law firm management topics, or gathering in person with other law firm owners from around the country to share and learn from each other, Lawyerist has been an incredible value to our trademark law firm. I frequently recommend Lawyerist to others starting or growing law firms.
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Data sourced from the agency's DesignRush profileLegal industry Financial Industry Real Estate Industry
Real Connections, Real Growth.
We help small businesses gain and retain customers through our legendary virtual receptionist and chat solutions. [... view Ruby profile ]- Location
- Portland, Oregon
- Number of Employees
- 500 - 999
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsRuby Services
Reviews verified by DesignRush and sourced from the agency's profileRuby Reviews & Testimonials
David B's Review Sourced from Google
Ruby's reception services have been a great benefit to our business. We can rest assured knowing our customers can always reach a live human, no matter how busy we get. Thanks, Ruby, for being a valued part of our growing business!
Show moreWhitney Gibson's Review Sourced from Google
Super cute decor & cheerful employees/co-workers in secure & safe environment. Very busy inbound answering service for mostly law firms & medical/dental practices & small businesses across the country. Modern thinking & policies, diversity of all types warmly welcomed. Lots of work-place activities & hobby groups & even a dedicated studio w/several weekly exercise classes & approved "nap" room w/couch, blanket, pillows & ear plugs. Extremely particular about the wording of the msgs taken, its probable you may have to unlearn a few things picked up in call centers to be aligned with policies here. Pay is the typical low wage but full benefits offered. Huge full kitchen with lots of treats given out often. Located in same directly next door to a Safeway supermarket.
Show moreDean Hanson's Review Sourced from Google
A fantastic company with a fantastic culture. Some have said, "It's like working for Facebook, but much better!!" If your small business is in need of a receptionist to route their calls and messages, this brilliant and friendly small company in Portland is the place to go!
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Data sourced from the agency's DesignRush profileLegal Industry IT Industry Small Business Industry
24/7 Answering Service Solutions
Specialized, affordable 24/7 phone answering services using a combination of friendly, articulate agents, exceptional training and premium technology to work for your business. [... view Elation profile ]- Location
- Bloomington, Minnesota
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsElation Services
Reviews verified by DesignRush and sourced from the agency's profileElation Reviews & Testimonials
NewPatient Registration's Review Sourced from Google
We have used Elations Answering Service for our Family Practice after hours service for many years. We have been very happy with their service. They are always courteous with our patients, and thorough is determining their needs. They are also very flexible with changes in our schedule and assisting with any questions we have.
Show moreFNA OPE1's Review Sourced from Google
Our company has utilized Elation Answering Service for several years now. Our process is complicated and our script has been challenging over the years to include international support. Through it all the managers have worked tirelessly to ensure that they handle everything as requested. Even the representatives are amazing at adjusting the script while speaking with them to make sure they get the correct individual to take a call. This has been the best decision for our company in providing 24 hour support to our customers.
Show moreMackenzie Muldowney's Review Sourced from Google
Our outpatient behavioral health practice has utilized Elation Answering Service for close to 4 years. Throughout that time, Elation has handled our needs efficiently and effectively, even in the face of a worldwide pandemic. Our account manager, Jenny Clark, has been hands on all the way, and always prompt to answer our questions/make edits to our call schedules and rosters on the fly. Our clinicians, staff, and patients have all benefited from the support of this service.
Show more
Data sourced from the agency's DesignRush profileMedical Industry Real Estate Industry Legal Industry
Grow the business of your practice.
Martindale-Avvo comprises the online legal brands Martindale-Hubbell, Martindale-Nolo, Ngage, and Avvo, and connects attorneys with 23 million consumers monthly. [... view Martindale-Avvo profile ]- Location
- El Segundo, California
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMartindale-Avvo Services
Data sourced from the agency's DesignRush profileD. Miller & Associates, P.L.L.C. The Law Offices of RJ Harber CMC Law
Giving more time.
LEX Reception is a legal reception service that gives lawyers more time. You have time for what matters most when LEX legal receptionists answer calls, schedule appointments and take payments 24/7. Our team also supports wildlife non-profits giving more time to animals at risk of extinction. With ou [... view LEX Reception profile ]- Location
- Portland, Oregon
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLEX Reception Services
Reviews verified by DesignRush and sourced from the agency's profileLEX Reception Reviews & Testimonials
Marci Raider's Review Sourced from Google
The set up was easy and thorough and the follow-up was extremely helpful. My account manager, Akanksha, made the transition so easy and pleasant.
Show moreJosselyn Ivonne Marroquin B.'s Review Sourced from Google
Latasha was very kind and assertive in her support to address my issue and find a solution to get more accurate interactions with our callers.
Show moreJeremy Maher's Review Sourced from Google
It is very difficult to work with their integration team. They need people that are smarter. We have been using them for years, and every time we need to make an adjustment to the script integration, it turns into a nightmare. Something I can do in less than 30 minutes turns into 4-12 days of them making mistakes and misunderstanding things. There regular team that makes small adjustment not involving the integration are great. If you need integrations into your CRM it is probably best to find another company.
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Data sourced from the agency's DesignRush profileElzinga & Associates Your Practice Mastered Hammerschmidt, Stickradt, & Associates
Explore Phone Answering Services Specializations
Why Trust DesignRush
A trusted B2B marketplace connecting businesses with top-tier legal answering services, DesignRush maintains an impressive 4.7 rating on Trustpilot and Google.
Our dedicated team of agency experts built a network of over 30,000 agencies. We simplify the agency selection process, providing value to clients and agencies alike, via the DesignRush Marketplace.
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As a media platform, our press releases are picked up by 141 media outlets and reach a potential audience of 70 million. Our expertise extends to reputable platforms, such as Forbes, MSN, Yahoo! Finance, CNBC, MarketWatch, and Benzinga, solidifying our presence in the industry.
These achievements underscore our commitment to providing valuable insights and solutions within the digital landscape.
As seen on
Legal Answering Expertise
Legal answering services on DesignRush have industry experience in assisting law firms and legal professionals to achieve a more efficient workflow and business processes. They have the skills and expertise in call handling, answering, client intake, client onboarding, appointment scheduling, legal research, customer service, and bilingual support.
Agency Credibility Indicators
These answering services for lawyers have been recognized by prestigious organizations for demonstrating high-quality customer service, earning awards, such as:
- Association of Teleservices International (ATSI) Awards
- Client Choice Awards
- IFLR Awards
By consistently introducing innovative solutions and top-notch expertise across legal answering services, these attorney answering services have improved business operations, increased productivity, and reduced costs, resulting in high client satisfaction rates.
Their certifications demonstrate the answering service companies’ capabilities in handling legal inquiries and processes, including, but not limited to:
- NALA Certified Paralegal (CP) Program
- National Association for Legal Support Accredited Legal Professional (ALP) Certification
- National Association for Legal Support Professional Legal Secretary (PLS) Certification
- California Association of Legal Document Assistants (CALDA) Legal Document Assistants Certification
Agencies’ Supported Technologies
Answering services for lawyers use a wide range of technologies to cater to the needs of their clients, including, but not limited to, Twilio, Vonage, RingCentral, Zendesk, JivoChat, Gmail, Outlook, Salesforce, Confluence, Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.
Agency Reviews
For deeper insight into these agencies, DesignRush features client testimonials that share project challenges, results, and overall feedback. Each review undergoes verification, ensuring that the insights we present are both current and accurate.
Using the Bayesian Statistical Method, our algorithm calculates the most probable success rate for each agency. This reduces bias and promotes equity in the rating system, aligning our agency rankings more closely with the genuine quality of the services they offer.
Content Relevance & Accuracy
We make sure our content stays up to date, incorporating the latest listing data, industry trends, emerging technologies, and real-time insights supplied by agencies. It is reviewed by seasoned industry professionals who also provide their invaluable expertise – ensuring accurate and in-depth information.
Legal Answering Service Hiring Guide
What is a legal answering service?
A legal answering service is a specialized service tailored to law firms’ needs. Its team of qualified agents works on demand, acting as an extension of the business by handling communication lines 24/7. The service is designed to efficiently communicate with clients and manage a legal firm’s workflow.
Law firms often face challenges that make it difficult to manage client communication alone. Many turn to legal answering services to handle issues such as:
- High incoming call volume
- Lack of human resources to accommodate after-hours calls
- Language barriers
- Limited resources dedicated to call handling
- Untrained staff for client-facing roles
The importance of law firm answering services is emphasized in the 2024 MyCase Legal Industry Report. While only 16% of law firms outsource call handling services, those that do have seen substantial benefits. These firms reported acquiring an average of 2-3 leads per week and significant time savings. This information demonstrates how integrating answering services for lawyers can significantly boost lead generation and improve operational efficiency for law firms.
Success story
The following case study demonstrates how law firms can improve efficiency and client satisfaction by outsourcing non-core tasks like call management to attorney answering services, allowing internal teams to focus on business performance:
- Challenge: Wendy Opin, the owner of Opin Law Firm, struggled with maintaining a work-life balance due to the high volume of client calls and the time-consuming management of the in-house receptionist.
- Solution: The firm partnered with Ruby to handle its calls, ensuring clients could reach the firm even after business hours. Ruby’s proprietary mobile app provided greater control and visibility through seamless call monitoring, forwarding, transcription, screening, and detailed recordings. Its bilingual agents allowed the firm to serve its Spanish-speaking clients better.
- Results: The partnership resulted in significant savings through reduced in-house labor costs and increased efficiency. Wendy Opin gained the flexibility to manage her practice remotely, improving productivity. Ruby’s legal answering service enhanced communication and responsiveness, increasing client satisfaction.
What do answering services for lawyers do?
Answering services for lawyers provide professional support by managing incoming calls, scheduling appointments, and handling client inquiries. These services ensure that law firms maintain 24/7 availability, including after-hours coverage, without overburdening in-house staff.
Additionally, answering services can offer call screening, message transcription, and bilingual support, helping lawyers efficiently manage communication while focusing on their cases. Law firms can improve client satisfaction, enhance responsiveness, and streamline operations by outsourcing these tasks.
The most common duties include:
- Call handling
Answering incoming calls on behalf of the law firm, ensuring prompt and professional responses to client inquiries - Message taking
Taking detailed messages and forwarding them to the appropriate attorney or paralegal within your organization - Appointment scheduling
Scheduling appointments for clients with attorneys, ensuring efficient use of time and resources - Lead generation
Identifying and qualifying potential clients, helping to generate new business and clients for the law firm - Live chat support
Offering live chat support on the client’s website to provide immediate assistance to its clients and potential leads - Email management
Managing the legal firm’s email inbox, responding to inquiries, and forwarding messages to the appropriate attorney - Document distribution
Distributing legal documents to clients via email or other electronic means - Payment processing
For specific legal services, answering services can handle payment processing, ensuring that invoices are paid on time. - Community management
Managing the legal firm’s social media community by posting updates and responding to comments - Translation services
If your firm serves a diverse client base, answering services can provide translation services to help communicate with clients who do not speak English.
Success story
Our agency experts have chosen the following case study to illustrate the value of legal answering services in providing reliable client support 24/7 and improving client relations for law firms:
- Challenge: Sterne Kessler Goldstein & Fox, a law firm with international and nationwide clients, faced difficulties answering all incoming calls due to varying time zones and an increased call volume.
- Solution: VoiceNation addressed these challenges by implementing a 24-hour call support solution that seamlessly transfers overflow calls to the law firm’s receptionists. This move ensured all calls were answered promptly, even outside regular business hours.
- Results: The 24-hour call support improved client engagement and helped the firm build stronger relationships by ensuring clients could reach the law firm anytime, regardless of time zone.
How much do legal answering services cost?
Legal answering services can cost between $175 and $2,775 per month, depending on the number of minutes included in their packages. Besides per-minute pricing, they can employ per-call pricing plans. The cost of these plans depends on the expected volume of calls, the industry experience of the agents, and business size.
Specifically, here are the standard pricing structures of answering services and their inclusions:
| Type of plan | Price per month |
| 100-minute plan (50 calls) | $150-$250 |
| 250-minute plan (125 calls) | $295-$395 |
| 500-minute plan (250 calls) | $549-$649 |
| 1000-minute plan (500 calls) | $1,075-$1,175 |
| 2000-minute plan (1,250 calls) | $2,675-$2,775 |
On DesignRush, the top legal answering services charge an average of $29/hour. 56.3% of answering service companies for lawyers accept projects with a budget of under $1,000.
Why should I hire answering services for lawyers?
You should hire answering services for lawyers because it improves your law firm’s customer experience by enabling 24/7 support availability and providing a prompt first point of contact. This establishes your reliability, which gives your business a competitive edge in the industry.
Moreover, you should hire an answering service for lawyers because it:
- Has well-trained agents ensuring accurate responses to inquiries
- Can cater to unique cases with its niche-focused legal agents
- Can fast-track case resolutions
- Efficiently handles high call volumes and reduces client wait times
- Can project a professional image for your legal business
- Streamlines business processes and increases productivity
- Has a systematic process for time-sensitive calls
Success story
After evaluating several success stories, our agency experts have selected the following one, which perfectly demonstrates how hiring a professional law office answering service like Alert Communications bridges the gap of timely and efficient call handling after-hours:
- Challenge: Dordick Law Firm struggled with its in-house voicemail system, often leaving clients waiting for return calls. This problem frustrated clients and diverted internal resources from other essential organizational tasks.
- Solution: The firm hired Alert Communications to handle its after-hours and overflow calls. Alert Communications provided professional call answering services, including call screening and patching and providing essential information to client inquiries.
- Results: Dordick Law Firm was extremely satisfied with Alert Communications’ ability to answer calls promptly, screen calls effectively, and provide helpful information to clients. The client was delighted with the professionalism and attention to detail provided by the legal answering service.
How do I choose the best legal answering service for my business?
To choose the best legal answering service for your business, assess the service provider’s industry reputation, legal expertise, awards, certifications, client feedback, and adherence to legal standards.
Follow these steps to make the right decision:
- Define your needs
Clearly outline the specific services you require, such as call answering, appointment scheduling, or legal document retrieval. Determine the volume of calls you anticipate and the hours of coverage needed. Consider any specialized legal fields or languages that you are looking for. - Research legal answering service providers
Look for reputable answering services for law firms on Google. You can also browse online directories like DesignRush, which provides in-depth agency profiles to help you choose the right service provider. - Evaluate experience and expertise
Assess the legal answering service provider’s experience serving law firms or legal practices similar to yours. If you are working on a legal niche, inquire about its agents’ legal knowledge and qualifications to determine if they fit your business. - Assess technical expertise
Evaluate the answering service’s technology platforms, proprietary applications, and work infrastructure to ensure it meets your needs. Consider factors like call routing, call recording, and data security. - Consider the reputation of the answering service
Check the online reviews and testimonials from previous law office answering service’s clients. Pay attention to feedback on the quality of work, professionalism of staff, and overall satisfaction. Check if they have received awards or other notable recognitions that indicate a good reputation. - Shortlist potential design agency partner
Select a few answering services for law firms that align with your organizational needs. Send a request for proposal (RFP) to outline the scope of the partnership. - Consider scalability
Your call volume will likely increase as your law firm expands and attracts more clients. Assess if the answering services for attorneys can handle a higher volume of calls without compromising the quality of service. - Interview the team
Set up a meeting with the team of attorney answering service that will be handling your calls. Assess their professionalism, expertise, and communication skills, which are essential for providing high-quality service to your clients. - Conduct a trial period
If possible, request a trial period to test the service and ensure it meets your expectations. - Review pricing
Compare pricing structures and hidden fees from different answering services for law offices. Carefully review the terms and conditions of the contract, including service level agreements, cancellation policies, and confidentiality clauses. - Negotiate terms
Use the information gathered during the evaluation process to negotiate favorable terms, such as pricing, service level agreements, and contract length. - Decide on your selected service provider
Based on your evaluation, choose the answering service for attorneys that best aligns with your business needs, budget, and preferences.
Are you having difficulty seeking a legal answering service that aligns with your business needs? Visit our Marketplace to get personalized recommendations. Leave us a brief description of your project, and we’ll provide top agencies that can cater to your needs – for free.
How do I find the best answering services for lawyers on DesignRush that fit my budget?
To find the best answering services for lawyers that fit your budget, use our filters to navigate agencies depending on their average hourly rate and minimum budget.
Below, you can see some suggestions:
| Low Budget: 1k above |
You can also filter agencies by location, company size, and hourly rate to customize your search according to your preferences and project needs.
What are the key success metrics in legal answering services?
Key success metrics in legal answering services include the following:
- Average answering time (AAT)
The average time it takes for a call to be answered by an agent - Abandonment rate
The percentage of calls that are disconnected before being answered - Agent productivity
The number of calls handled per agent per hour - Agent turnover rate
The rate of how long agents stay in the company - Call transfer rate
The percentage of calls transferred to other departments or personnel - Call resolution rate
The percentage of calls that are resolved satisfactorily on the first attempt - First call resolution (FCR)
The percentage of calls that are resolved without requiring a callback or transfer - Customer satisfaction surveys
Feedback from clients on the quality of service provided - Net promoter score (NPS)
A measure of customer loyalty and willingness to recommend the service - Repeat business rate
The percentage of clients who use the service multiple times
What questions should I ask legal answering services before hiring one?
The questions you should ask legal answering services before hiring one include:
Its Relevant Background
- What legal fields do your agents specialize in?
- What are the qualifications and training requirements for your agents?
- Are you affiliated with any professional organizations or associations?
- What is your agent turnover rate, and how does this impact the consistency of service?
- What ongoing training and development opportunities do you provide to your agents?
- Do you have bilingual operators? What languages do they speak besides English?
Its Services and Processes
- Are your services limited to a specific jurisdiction, or can you support clients in multiple jurisdictions?
- How do you handle calls that require immediate attention or involve complex legal matters?
- How do you measure and evaluate the performance of your agents?
- How do you ensure compliance with relevant legal and regulatory requirements, such as data privacy laws?
- What is your process for escalating calls to attorneys or other authorized personnel?
- What security measures do you have in place to protect against data breaches and unauthorized access to legal documents?
- Do you carry professional liability insurance to protect your clients in case of any errors or omissions?
- How do you protect the confidentiality of client information and sensitive data?
- Does your agency cover legal intake?
Related to Your Project
- Can your services be scaled to accommodate changes in our business needs?
- How will your services integrate with our existing phone system, CRM software, or other legal tools?
- What types of reports and analytics can you provide to help us measure the effectiveness of your services?
- Can you provide agents who can answer calls within our company’s time zone?
- How much will we pay for your services in total?
What are the best legal answering services in the US?
The best legal answering services in the US are:
- Smith.ai
- 4.8 stars on Google (85 reviews)
- Top clients: CMIT Solutions, Littleton Legal OLLC, Indie Law, Chestnut Hill Legal
- Answering Legal
- 4.7 stars on Google (597 reviews)
- Top clients: Lawlytics, CASEpeer, Precision Legal Marketing, Everest Legal Marketing
- Ruby
- 4.5 stars on Google (57 reviews)
- Top clients: Hilltop Law Firm, Opin Law Firm, A. Taylor Law Firm, Flanagan Legal Services
- LEX Reception
- 4.8 stars on Google (181 reviews)
- Top clients: Elzinga & Associates, Your Practice Mastered, Hammerschmidt, Stickradt, & Associates, Information Systems Integration
- PATLive
- 4.6 stars on DesignRush (3 reviews)
- 4.0 stars on Google (4 reviews)
- Top clients: New England Hypnosis & Weight Loss, Land Profit Generator, Houzz, Jon D Buys Houses, M7 Real Estate Ltd
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.
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