Household

Household is an award-winning creative agency building transformative brand experiences that blend experience strategy, innovation and design for modern brands around the world.

Born in 2004, with studios in London and Los Angeles, we design immersive 360 brand experiences for businesses that are serious about playing a significant, active role in their customers’ lives.  Businesses leading the charge on innovation that makes a difference to customers.

And customers are the key.  They expect more from the brands they choose. They want authenticity, desirability, and prize convenience as much as luxury.

Armed with insight, we’re here to transform brand experiences into something special and relevant through our rich mix of strategy, innovation ideas, customer journey and experience design.

The brand stories and experience points of discovery we design embrace new customer values like learning, playing, personalising, services, and sharing ideas. This is where we add real value to the relationship between a brand and customer.

Through our approach, we bring bigger ideas, innovation and design activation from on-to-offline, from human to physical to digital, from retail into hospitality, and back again.  Merging these worlds is the future, and we aim to be at the forefront of it.

Our clients include Amazon, Christian Louboutin, Cowshed, Dunhill, Fairmont Hotels, H&M, Hammerson, Harrods, John Lewis Partnership, Soho House &Co, Starbucks, Tesco, The White Company.

“Amazon’s Treasure Truck was a great continuation of a successful collaboration with Household. It has taken the US and the UK by storm, delighting customers and generating results above and beyond our expectations.

Household understood the challenge completely, providing creative and innovative ideas for this unique retail concept.”

Chris Tobey, Creative Director, Amazon