Jackie B Review from Google

1.0★

Jackie B's Review Sourced from Google

Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened.Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company.When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored.After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.

Deep R Review from Google

3.0★

Deep R's Review Sourced from Google

I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business.I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR.I think using them as a message-taking service is fine but would not expect anything more of them.

Mairreaner Johnson Review from Google

5.0★

Mairreaner Johnson's Review Sourced from Google

One of the most best call centers ever!!!! Thank you for being so nice and yet professional! I really loved working there and can’t wait to go back

Front Office Review from Google

5.0★

Front Office's Review Sourced from Google

Kenai is absolutely fantastic! He is always quick to respond, incredibly knowledgeable, and consistently goes above and beyond to help resolve any IT issues we encounter. No matter how big or small the problem is, Kenai approaches it with patience, professionalism, and a positive attitude.What really stands out is his ability to explain things clearly and make even the most frustrating technical issues feel manageable. He is an excellent problem-solver, and we can always count on him to find a solution quickly and efficiently.We truly appreciate everything Kenai does for our team. His expertise, responsiveness, and friendly demeanor make such a difference, and we are incredibly grateful to have him as our IT tech. He is a tremendous asset and deserves the highest praise!

Robyn Beadles Review from Google

5.0★

Robyn Beadles's Review Sourced from Google

Thank you, Kyle Halpin, for always helping me when I’m traveling and need to download new printer apps for the multiple locations I visit. I really appreciate you taking the time to help me navigate new systems and apps we need to keep things running smoothly.You’re always calm, patient, and willing to help—even when I have what might feel like a “silly” tech question. It truly does not go unnoticed. Thank you for all that you do!Thank you,Robyn B.Summit Housing & Highland Property Mgt Missoula, Montana

B & M Concrete Construction Review from Google

5.0★

B & M Concrete Construction's Review Sourced from Google

Our company has been a client of Univision since 2017. Pete Sinclair just worked on our file transfer following additional storage installation in under and hour and we're back up and running. We could not be happier with their work product.