RVA311

Standout features:

• Mission-focused
• Streamlined UI/UX
• Makes public services more efficient

Helping the AvePoint Public Sector which had previously developed a custom backend system and web portal that enables municipalities to manage the city of Richmond’s services for its citizens, ClearSummit followed up with a mobile app redesign (built in React Native) and incorporated additional features including account creation, push notifications, geolocation and third-party login.

Putting citizens' needs first, RVA311 provides an easy-to-use service for citizens of Richmond and streamlines administrative issues flawlessly. The expansive QA process included testing in real-world scenarios, including areas of the city with reduced cell coverage and places that required the city GIS to match user location with proper addresses to guarantee efficient usability.

Users can easily find the service types they are looking for and complete the request submission process in as few steps as possible without sacrificing completeness. The city wanted to encourage account creation but also allows users to also submit anonymously so that they felt comfortable making requests their neighbors might see.