Tiffany Bentley Review from Google

5.0★

Tiffany Bentley's Review Sourced from Google

I've had a great experience using Pilot in my therapy practice! Admitting I needed extra help with my accounting was a tough step, but the team at Pilot has been incredibly supportive. I really appreciate being able to reach real people when I need help—no long waits with a chatbot only to have to explain things all over again. Everyone I’ve worked with has been helpful, responsive, and down to earth.

Kellie Robinson Review from Google

5.0★

Kellie Robinson's Review Sourced from Google

Pilot has been so easy to work with and quick to respond to any of my questions. Highly recommend!!!

Annalisa Signorelli Review from Google

5.0★

Annalisa Signorelli's Review Sourced from Google

I am a new business owner who just started a new Company. Financials and bookkeeping are not my super-power. After careful consideration I decided to try Pilot for my bookkeeping and taxes needs and I couldnt be more happy.Every staff member I got in touch with has been extremely helpfull, willing to answer all my questions and educate me, and extremel professioal and accurate.I would recommend to everybody who doesn't ahve the time and/or knowledge to stay on top of all financials.

Eric Day Review from Google

5.0★

Eric Day's Review Sourced from Google

Working with Burkland has been exceptional. Their responsive service and guidance through our early-stage startup journey were invaluable, ultimately contributing to a successful exit. Steve Lord's expertise was particularly impactful. I've engaged Burkland multiple times for different companies and would absolutely work with them again. Highly recommended for startups seeking top-tier financial consulting, guidance, and leadership.

Magdalena Puchała Review from Google

5.0★

Magdalena Puchała's Review Sourced from Google

Jessica has made a huge difference to our startup. We started working with Burkland after a firm which communication was bad, responses shady and chasing them was the norm. With Jessica the experience is the complete opposite - she behaves as part of the team, drives initiatives, ensures our startup's financial and tax compliance along with her team and is extremely efficient in communication. What a great choice we've made!

Alexis Garbarino Review from Google

1.0★

Alexis Garbarino's Review Sourced from Google

I hired Burkland Associates to help our family-owned business transition from QuickBooks Desktop to QuickBooks Online. We have been in business since 1973, and while I understand that Burkland focuses on startups, we had been informed their team could help us with the significant accounting overhaul we needed as an established business. Unfortunately, our experience was far from what we expected.From the very start, working with Emily Felceti was frustrating and unprofessional. Despite making it clear that our books were outdated and our accounting needs were complex, Emily’s attitude was dismissive, and she provided no meaningful support. When my mother joined the conversation, Emily became increasingly rude. There was only one virtual meeting between the three of us during which Emily appeared overwhelmed with the task of training small business owners, and she never provided the training we needed. Afterward, Emily canceled every meeting we tried to schedule and failed to follow through on any commitments.Due to Emily's lack of responsiveness, I eventually reached out to Karina Kongo, who had helped us during the initial stages of the transition. Karina was helpful, but by this point, we had already been left without the support we desperately needed.Burkland unexpectedly dropped us as clients in the middle of our work without completing the transition, leaving us in a difficult position. We did not pay the final invoice because the work was left unfinished, and we were left to manage the transition ourselves. Burkland then turned the unpaid invoice over to collections, and the correspondence included an internal email from Emily, in which she inaccurately and unprofessionally described us as “very rude and difficult to train.” In reality, there was only one meeting, and during that time, Emily was neither helpful nor responsive to our needs.While I believe that Burkland Associates may have strong team members suited to startup-focused projects, our experience was a significant disappointment. Emily's lack of professionalism, poor communication, and mishandling of the transition was a major setback for our business. As a small family-owned business, this left us in a very challenging situation. We were wildly frustrated and disappointed with how this relationship was handled, and I would not recommend Burkland Associates to established businesses seeking reliable support.