Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Simply Contact designs and runs customer support operations for complex, high-expectation industries. We pair trained European teams with AI embedded into workflowsreal-time translation, voicebots, QA automationto cut costs, improve resolution speed, and scale without losing quality...
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We Imagine a World in which Small and Big Companies Have Equal Chances to Win New Customers in the Market. Our purpose is to bring "parity" and reduce the gap between large and small firms with the help of our cold calling and email marketing services...
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LTS Group is a reliable Vietnam IT outsourcing company with 7+ years of experience in software development, software testing, and digital BPO...
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Leadium is a US-based B2B outbound SDR agency running cold email, cold calling, and LinkedIn programs for companies that need qualified pipeline without building an in-house team. Boutique model. 100% US-based execution. Founder-led delivery on every account...
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A Call Center company in the Philippines, providing outsourcing services such as Data Entry, SaaS Product Support, Outbound Lead Generation and Chat Support. Aside from hourly rate, we also offer a Pay Per Task and Pay Per Lead option...
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Top Offshore BPO company...
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Pexly offers comprehensive customer support services that help you improve relationships with your customers and increase retention rates...
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Korfshore is a global outsourcing partner delivering smart, scalable, and high-performance offshore teams across multiple industries. We help businesses reduce costs, streamline operations, and access specialized talent in finance, technology, logistics, healthcare, and back-office support. With a strong...
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Keach Assistants is a U.S.-based virtual assistant company specializing in providing expert bookkeeping, accounting, eCommerce, and data entry services. Our team of highly skilled virtual assistants is equipped to handle the complexities of modern business tasks, helping you streamline operations and improve...
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Global Impact Sourcing LLC is a social cause-based business process outsourcing company that is in the forefront of teaching companies on the inner workings and benefits of impact sourcing as well as how companies can most effectively profit from impact sourcing. Businesses not only gain economic...
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Billing MedTech streamlines medical billing with tech-powered solutions that boost revenue, reduce denials, and simplify RCM. Supporting 80+ practices across 35+ specialties, we help healthcare providers focus on patient care while we handle billing with accuracy, transparency, and speed...
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Axendi is one of Europes leading providers of AI-powered contact center and BPO services. Since 2008, Axendi has been designing value-driven customer experiences by combining operational expertise with technology and in-depth vertical advisory...
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Our collaborators have grown to rely on our commitment, responsibility, and adaptability through tailor-made resolutions. Our endeavor to cultivate Brand Passion involves cultivating profound insights into processes and products, coupled with fostering strong relationships...
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Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in...
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Enfinity Medical Billing is a healthcare revenue cycle management company that helps organizations maximize revenue and streamline operations through medical billing, transcription, credentialing, auditing, and consultation services...
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FutureMD Solutions is a leading nationwide Revenue Cycle Management (RCM) firm providing end-to-end medical billing services to practices across the United States. While we have a strong footprint in the Texas healthcare market, our certified experts serve providers in all 50 states. We specialize in reducing...
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Our USA-based Medical Billing Company streamlines billing operations for healthcare providers, ensuring increased revenue, reduced costs, and minimized risk. From small practices to large hospitals, we handle denials management, credentialing, coding, and payer verification with expert precision...
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Hire your best team for your data entry entry requirement...
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Insurance Support World is a leading global provider of insurance back-office outsourcing solutions. Insurance Support World delivers industry and functional solutions to insurers worldwide. Our team comprises of skillful professionals who bring in deep business insight and extensive insurance domain...
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We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia...
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Professional QA solutions for publishers and developers.Testing projects for USA, Europe, South America, and Asia markets...
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A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of...
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Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
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Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365...
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We provide a wide range of IT integration services for enterprises, with a key focus on Big Data storage solutions, infrastructure and networking optimization, cybersecurity and ML-based business analytics...
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Were your one-stop-shop for all your business telecommunication needs. With Alltel, you can expect reliable service, dependable support, and leading technology...
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We are a professional data management firm that allows you the best time and data management systems for your business. We are dedicated to offering you the best prices and timely service according to your business needs. We are here to make your business do better and be more efficient by reducing your...
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At United Alliances, we bridge the gap between busy insurance agencies and the power of remote talent. We specialize in providing highly-trained virtual assistants (VAs) with a deep understanding of the insurance industry. Our mission is to streamline your operations, enhance customer service, and free up...
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Hire Live Support is a full-scale BPO service provider and a digital marketing company with 10+ years clientele and preparedness. We specialize in providing the leading live support services and new-age digital marketing gigs to SMEs, Enterprises, and Startups to delegate, scale, and manage business...
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Aidey is a BPO company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions...
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Total Quality Call Center is a One-stop Shop for all of your business needs. We are known for quality services with highest level of professionalism. Our Team is up for every job, managing different projects as we provide affordable business registration, business planning, CRM or Software setups and...
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Global Dispatch Management BPO is here with and aim of providing a comprehensive solution to our customers outsourcing needs. We are a team of passionate, dedicated, and talented people who can work as a third hand of your business in dealing your back office work with intense care and work efficiency. We are...
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Designveloper is a leading software development company in Vietnam, founded in 2013 and headquartered in Ho Chi Minh City. Our mission is to help startups and enterprises transform ideas into real, impactful products...
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Tapping into the potential of North American markets, our HR firm specializes in connecting high-level talent from Mexico to your business. Our team specializes in recruitment, administration and management services that drive success for both employers and employees alike. We are committed to helping you...
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MOS (Managed Outsource Solutions) is a reputable outsourcing company based in Tulsa, Oklahoma. With over 15 years of experience and a commitment to excellence, we offer value-added services that drive business transformation for our clients...
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Web Screen Scraping has been Providing World-Class Data Scraping Solutions to the Different Industries Like E-Commerce, Real Estate, Import/Export, Sales Lead, Social Media, News & Articles, Finance, Entertainment, Market Research, etc...
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Metrickal is a startup that bases its services on 2 pillars:- Business Process Outsourcing (BPO) of operational, marketing, sales and human resources tasks, saving more than 50% on equal productivity, with seamless integration.- Providing employees and candidates from other companies How do we do...
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We provide bespoke outsourcing and remote work solutions for Immigration and other law firms. We specialise in case management of Immigration matters, and have proven experience in preparing a wide range of visa applications, especially O-1, EB-1, NIW and PERM visa applications. Our clients choose us because...
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We serve as your dedicated software department partner, delivering experienced remote engineers who seamlessly integrate with your team. Our comprehensive approach covers software development, maintenance, and platform solutions while significantly reducing costs and accelerating time-to-market. We focus on...
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Founded by medical billers, coders, and healthcare subject matter experts, MBW RCM is today the trusted back office partner for some of the top medical billing companies, physician practices, healthcare systems, revenue cycle, and EHR system providers in the United States...
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We're Uniquely. Here to deliver elevated sales and service experiences to maximise value and up impact for brands and businesses. As Ireland's leading customer service and sales outsourcing partner, we've grown our reputation for excellence across Ireland and the UK...
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We provide bookkeeping, digital marketing, and administrative support for small business owners at prices they can afford. Whether you need an advisor to guide your next steps or an expanded team to lighten your load, we let you focus on doing what you love...
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NCRI began 13 years ago in a two-man shop working on AR for small companies. With a lot of hard work and earned reputation, the word of mouth spread and thereon we expanded from our one office in Mississauga to three multiple locations within Canada. With 80+ years of combined management experience and...
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Blending Shopify Magento and Innovation with the latest AI-driven technologies, we deliver effective, affordable, and custom e-commerce solutions crafted by expert developers...
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Aya Data /AYA Data Ghana Limited is a global AI data and annotation company founded in 2021, specialising in high-quality data annotation, AI training data, 3D annotations, machine learning solutions, and geospatial AI services. Based in London with operations across the US, UK, Europe, and Africa...
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In Remote Team Solutions, we believe in people and contributing to their lives. That's why we build a great place to work where we make sure all the talented staff is motivated, happy, doing a great job, and well remunerated. It's fantastic to see people's lives being changed at the same time that we are...
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MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...
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Dedicated virtual assistants and full phone teams, matched in 3 to 5 days, managed daily by our team, and backed by a 110-Day Guarantee. You run the business. We run the team...
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NQX is a Canadian customer experience and contact center solutions provider offering contact center outsourcing, digital transformation, AI-powered solutions, CX consulting, automation, analytics, software development, and omnichannel customer support. It helps businesses modernize and scale their customer...
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tkxel is an AI engineering partner helping businesses turn AI ambition into real, measurable outcomes. We design, build and deploy intelligent solutions, agentic systems, modernized applications and custom software that work in production, not just in pilots...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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