Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
We are BPO Plus, the largest Outsourcing platform in the Middle East. BPO+ is uniquely focused on delivering experience to global brands through technology, analytics and back office resulting in improved consumer experiences. Over the last 13 years, BPO+ has increased its portfolio of solutions to target the...
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Die intan group ist Spezialist für abogebundene Produkte und seit mehr als 30 Jahren eines der führenden Medienvertriebsunternehmen in Deutschland, Österreich und der Schweiz...
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Berpengalaman lebih dari 22 tahun mengelola contact center, Infomedia merupakan market leader (by market share) penyedia layanan contact center di Indonesia. Sejalan dengan perkembangan teknologi digital, Infomedia mengembangkan bisnisnya sebagai penyedia solusi Business Process Outsourcing (BPO) dan...
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We are a 13-years-expertise Digital Agency focused on improving the efficiency of our clients' businesses. We offer customized digital and marketing solutions that provide outsourcing of Human Resources and Business Processes (BPO) with a personalized service and costs reduction...
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We ask the right questions to make sure we have a full understanding of your business. We are readily available at an hour of the day and on multiple channels...
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We are a company based in Vilnius, Lithuania providing comprehensive Business Process Outsourcing (BPO) services to fulfill specific client needs...
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We are a Ukrainian law firm specializing in privacy-related matters...
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Here at The Contact Company, we add value for clients, working as trusted partners to manage and develop their customer contact processes...
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Our Triniter BPO help top fortune and medium companies to expand their customer support and back-office support teams. As we have offices in Miami, US, Chennai, India and Manila, our BPO company has been able to work 24/7 continuously...
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We are a well established Australian based offshore outsourcing company...
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Solvo is a company specially created to be a strategic partner in North America providing back office support for US based companies, turning it into our front office...
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CARMO is a group formed by Accountants and auditors in Chile. It is composed of a select multidisciplinary professional team, which is headed by Carmen Morales M. Our main objective is focused on efficient management and quality work, integrating the situation analysis of companies and their corresponding...
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We are an expert institution in BPM (Business Process Management) that designs and develops BPO (Business Process Outsourcing) solutions focused on virtual office services, vehicle registration, legal compliance, human capital and systems...
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Founded in 2012 by professional entrepreneurs, Peña Marulanda Asesores SAS. (PMA) is a company of chartered accountants and lawyers with extensive experience in providing services related to accounting, financial, administrative and legal practices. We guarantee high standards of quality and professional...
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We believe that statistics reflects only half of the truth in any success story. Behind every outstaffed resource, there are hours of calls with the clients, dozens of searched candidates and numbers of calculations made to fit the budget. But all this is united with the same result every time - connecting...
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Datascribe is an ISO 9001 and ISO 27001 company rendering high quality legal solutions to our clients through a quantitative and process-driven approach with best-in-class turn-around time and high accuracy...
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Spanning the full range of litigation, contract lifecycle management and business enablement solutions, Integreon empowers law firms, corporations, professional services organizations and financial services institutions to deliver predictable outcomes allowing our clients to focus on what they do best...
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Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer...
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Sunknowledge Services Inc. is a dynamic medical billing services & collections company extending superior, proprietary technologies, workflow, and business processes that exceed clients' expectations and enhance their revenue cycle. Focused on providing operational enhancements while significantly reducing...
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Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing company. For 45 years we’ve provided companies of all sizes with people solutions on an onsite outsourced, direct hire, temporary, temp-to-hire and consulting basis...
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For over 30 years MDC has helped innovators and entrepreneurs bring In Vitro Diagnostics (IVD) and Medical Devices to market that impact the lives of millions of patients around the world, every year. Our mission is to continue to support these innovators by applying our expertise in Regulatory Affairs...
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Welcome to Boston Direct Inc, a leader in outsourced marketing and sales. We are dedicated to helping our billion dollar clients in their pursuit to acquire new residential consumers in the Boston area. We have proven that a firm handshake, a great smile, and clear communication are the most effective tools...
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Founded as Boston Search Group in 1997 and rebranded in 2008, BSG Team Ventures is a retained executive search firm focused on recruiting leaders for rapidly changing environments. While we serve a wide range of clients including public corporations and not-for-profit organizations, the greatest...
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GeBBS Healthcare Solutions is a KLAS rated leading provider of Revenue Cycle Management (RCM) services and Risk Adjustment solutions. GeBBS’ innovative technology, combined with over 9,500-strong global workforce, helps clients improve financial performance, adhere to compliance, and enhance the patient...
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Business process outsourcing (BPO) is a valuable strategy for companies seeking new ways to achieve high performance by controlling costs, reducing risk, and focusing on core compentencies. SoftFile offers our clients a unique blend of technology and highly trained labor to assist you with your day-to-day...
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Our services provide you with a well-structured analysis that will help you make an informed choice. Virtual Assistant services from the United States fully comprehend, support, and operate in accordance with your needs...
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Phoenix Virtual Solutions places dedicated virtual medical assistants with US home health agencies, hospice organizations, and medical practices. Built by healthcare operators with 75+ years of experience. HIPAA-trained, performance-managed, zero-risk replacement. Clients save up to 60% on labor...
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Zventus is a global services provider of management consulting, staffing solutions, and outsourcing services that empower organizations to innovate, improve and grow their business...
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Get Virtual Assistance Services for Back office data entry, data cleaning, data conversion, pdf conversion services. Contact us to Outsource your project...
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Valerion Health is a U.S.-based healthcare outsourcing agency that partners with hospitals, physician groups and clinics to optimize revenue cycle management through medical coding, billing, auditing and telemedicine support. Blending innovative solutions with deep industry experience, Valerion empowers...
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We are a high yield and technology empowered US Healthcare RCM outsourcing company that provides medical billing and medical coding services to prime healthcare providers across the United States...
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Providing short to long term staffing solutions to help our clients meet their immediate staffing needs...
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LAR CAPITAL TIME is specialized in all accounting and BPO services. Our team is attentive to the new technologies used by the federal, state, and municipal government, ensuring efficiency in services and cost reduction in this new digital era...
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Physician Billing Company ensures 99.5% collection of your billed revenue. Serving in 48 states, we are helping independent physicians & practices increase their practice revenue by up to 30%...
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As one of Elabram Group's business divisions, Elabram HR Solution focuses on human resources solutions. The company covers every HR needs: from manpower/temporary staff and payroll services by HR Outsourcing solution, permanent staff, expatriate providers, Executive Search by Recruitment Solutions, and...
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We are one of the leading laboratory billing service and AR recovery services providers in the United States. We offer a comprehensive suite of profitable lab revenue cycle management...
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Powering Growth and Scale for companies with our outsourcing service and SaaS platform. We make it easy to run any business, anywhere - including Hybrid and Remote working models...
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Leader in the management of both administrative and documentary processes in outsourcing, for over 20 years IDC has been the reference point for Information Management and Business Process Outsourcing services as well. Cutting-edge technologies, many years of experience and constant search for innovative...
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TurnKey Resources has professional staff to help with general administrative task or a specific skill set for niche and specialty programs, we have you covered...
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Blumot provides solutions to private and public organizations to multiple countries and industries...
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AS BPO Solutions Provides all range of telesales, customer care, research and development, and software development services to corporations including banking, telecommunications, transportation, energy, and retail...
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We're committed to providing multiemployer clients and their members with tailored solutions, superior customer experiences, and local personalized services...
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We launched Performance Dynamics in 2001, with the goal of becoming an insourcing company for tasks that are repetitive within organizations...
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At Convuent, we understand that reviews and mentions can make or break a business. That's why we offer a suite of tools designed to help you get more customer reviews, showcase your best ones, and mitigate any negative ones already out there...
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Grazia Consulting, the future of hiring and recruitment, delivers cloud-based talent intelligence solution. Our innovative AI-powered platform is designed to revolutionize the way companies find and hire top talent. Our cutting-edge technology, combined with a team of experienced recruiters, ensures that...
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A purpose-built and performance-driven organisation, NTT Business Process Outsourcing provides end-to-end solutions that support the whole customer journey and lifecycle. To make the linked future possible, we are here. We identify ways that technology can have a positive influence via the work we conduct...
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ALL STAR BPO LLC is a call center situated in Palatine, IL that provides call center services such as inbound and outbound sales, as well as DIGITAL MARKETING SERVICES such as tech support, admin assistance, web development, SEO, PPC, Android apps, web applications, and much more...
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Clerk-Tech is involved in off-shore recruiting and outsourcing, where we assist businesses in employing highly qualified full-time employees for a fraction of the cost of hiring the same talent in North America. You can hire individuals for positions in Sales, Marketing, Accounting, Administration, and...
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BellMedex is the nation's most highly rated revenue cycle management company. Our customers enjoy superior communication, rapid response times, best-in-class claims management, and exceptional claim follow-up and denial management...
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Our "SECRET SAUCE" is the combination of effective and qualified labor with the best telecom solution, flexible dialing platform and data reporting that fits your specific needs...
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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