Axendi Overview
- Number of Employees
- 1000 & Up
- Minimal Budget
- Inquire
- Average Hourly Rate
- $25/hr
- Year Founded
- 2008
Since 2008, weve been designing value-driven customer operations by combining three elements in every project:
- delivery (end-to-end customer service and back-office),
- technology (our own AI agents and automation stack),
- and advisory (practical consulting based on how operations really work).
Our scope covers the full CX and BPO life-cycle: customer service and helpdesk, inbound and outbound sales, technical support, document processing, and regulated processes such as AML and KYC. We also implement process automation and AI solutions that are productionready, not experimental from AI assistants and voicebots to analytics tools that turn everyday conversations into operational insight.
We work with clients such as Allegro, Volvo, L'Oréal, BNP Paribas, Rossmann, and leading healthcare and financial institutions. What they have in common is a strategic approach to customer experience and a need for stable, scalable operations that can handle both everyday volumes and peak periods.
Axendi does not offer one-size-fits-all services. For each client, we co-create a tailored operating model: defining processes, team structures, quality standards, and the right level of automation. Our people-first, relationship-led approach means we act as a partner rather than a generic vendor taking responsibility for outcomes, not just SLAs.
Key strengths:
- Deep expertise in ecommerce, retail, banking & finance, and healthcare
- Strong nearshore delivery from Poland with multilingual teams
- Inhouse AI solutions designed specifically for CX and BPO environments
- Proven ability to scale quickly while maintaining quality and compliance
Whether you are looking to outsource customer service, redesign existing operations, or integrate AI into your contact center and backoffice, Axendi helps you turn customer experience into a measurable competitive advantage.
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Axendi Services
AI Expertise
- AI Automation
- AI Customer Service
- Agentic AI
- Chatbot Solution
- Conversational AI
- Data Annotation
- Industry AI
- Predictive Analytics
BPO Expertise
- AI BPO
- Back Office Outsourcing
Back Office Outsourcing Expertise
- Catalog Management
- Claims Processing
Business Consulting Expertise
- Business Operations Consulting
- Compliance Consultancy
- Telecommunications Consulting
Call Center Expertise
- Appointment Setting
- Healthcare Call Centers
- Inbound
- Outbound
- Survey Services
- Telemarketing
IT Services Expertise
- IT Outsourcing
Managed Services Expertise
- Help desk
- Telecom
Phone Answering Services Expertise
- AI Phone Answering Services
Industries
- eCommerce
- Retail
- Finance
- Health Care
- Beauty
- Electronics
- Food and Beverage
Client Types
- Medium Businesses
- Enterprise / Corporate
Axendi Reviews
Reviews from Google Maps are available on this profile.
Voice Contact Center sp. z o.o. is harassing people at the behest of Tauron. The company is unreliable and lacks professionalism in customer service. "Oskar Jan's Review Sourced from Google
The professionalism of this company stems primarily from a long-standing foundation built on an excellent management team. The knowledge of those responsible for preparing employees for the job is also at a high level. They provide both practical and practical training to prepare even the most novice for work in a contact center. Best regards, Dawid Gadecki "Dawid Gadecki's Review Sourced from Google
A very chaotic conversation, with an arrogant woman who struggles to name the company she works for. Her voice is filled with dissatisfaction and disrespect. I wouldn't recommend this company if I'd known sooner (she called as a representative of Alior Bank, which confused me, but when she started asking strange questions, I realized something was wrong). I don't recommend contacting this company. "MoMa's Review Sourced from Google
A nice office building. Unfortunately, there's not much space and the work stations are very small. The kitchen has everything you need. "Wiktoria Nowak's Review Sourced from Google
Great access. Nice and spacious office building. "Jan Todorski's Review Sourced from Google
Axendi Team Bios
Ewa Depta
Board Member, Sales Director
Ewa Depta, Board Member and Sales Director at Axendi, combines strategic insight with clientfocused leadership to match organisations with the right CX solutions. Known for trust-based partnerships and tangible results, she's currently training for a marathon in her free time.
Ewa Czarnecka
CEO
Ewa Czarnecka, CEO of Axendi, has 20+ years in CX and 15+ in senior management. She leads strategy and growth with a focus on operational excellence, clear goals, integrity and winwin collaboration. Privately, she's a family person, traveller and culture enthusiast.
Paulina Zając
HR Director
Paulina Zając, HR Director at Axendi, leads HR, Employer Branding and Quality & Training, keeping people and culture at the centre of the companys growth. She designs recruitment and development strategies for fast-moving CX projects so teams feel supported, valued and ready to grow.
Ewelina Kowalczewska
Key Account Director
Ewelina Kowalczewska, Key Account Director, specialises in customer experience excellence. She leads strategic projects, strengthens cooperation with key clients and manages highperforming teams. Awardwinning CX leader, she loves time outdoors with family and friends and is passionate about cooking.
Aneta Nurzyńska
Multilingual Services Director
Aneta Nurzyńska, Director of Multilingual Services at Axendi, leads international projects and diverse language teams across markets, ensuring highquality, scalable and culturally aligned support. Privately, she values time with her children, enjoys crime novels, self-development and baking.
Piotr Kempa
R&D Director
Piotr Kempa is R&D Director at Axendi and creator of Primebot, the companys proprietary voicebot. A hands-on leader with deep NLU, AI and ML expertise, he designs AI-powered automation for multichannel customer service and explains complex tech in clear, accessible language.
Sebastian Kowalicki
IT Director
Sebastian, IT Director at Axendi, ensures technology infrastructure supports smooth daily operations and topquality customer service. He oversees IT strategy, key systems and cybersecurity, and combines practical efficiency with constant improvement. Off work, he enjoys family, music and books.
Konrad Sługocki
Finance Director
Konrad, Finance Director at Axendi, is responsible for financial planning that supports business growth and effective resource management. He aligns finance with operations, sales, HR and IT, oversees compliance in complex international projects, and outside work is passionate about martial arts.
Tomasz Rabiczko
Commercial Technology Officer
Tomasz Rabiczko, New Tech Director at Axendi, leads R&D and analytics, focusing on innovative technologies and business analytics to build competitive advantage. He believes the future of customer service lies in intelligent use of data and tech, and is a home automation enthusiast in private.
Krzysztof Banaś
Operations and Client Director
Krzysztof Banaś is Operations and Client Director at Axendi. He drives company strategy, oversees key client relationships and ensures operational standards across teams. Focused on process optimisation and resource management, he keeps operations efficient, and recharges through regular running.
Monika Röhr-Łukasik
Solutions and International Growth Director
Monika RöhrŁukasik is a senior CX and operations leader with 18+ years of international experience. She has built multilingual teams for 35+ markets and now focuses on Axendi's international expansion, guided by her belief that impossible only requires more time, courage or determination.
Grzegorz Paterek
Site Director
Grzegorz Paterek manages Axendis operational centre in Lublin, overseeing daily team work, goals and alignment with client expectations. In CX since 2002, he worked his way up from agent to director. Privately, he enjoys travel, sports, politics, TV series and gardening.
Arkadiusz Pasieczny
Key Account Manager
Arkadiusz Pasieczny is Site Director in Rzeszów with 10+ years in CX and 9 in leadership. He has led multifunctional teams of 200+ FTE across front and back office, focusing on efficiency, team engagement and measurable results. Privately, he enjoys football, running and fantasy novels.
Katarzyna Wawruch
Quality and Training Manager
Katarzyna Wawruch leads Axendis training team, improving daily operations and strengthening employee skills to support highquality CX. With 10+ years experience as a trainer, coach and assessor, she values honest feedback, small intentional change, and loves travel and personal growth books.
Katarzyna Kempa
Marketing Director
Katarzyna Kempa, Marketing Director at Axendi, brings years of tech experience from Europe and the US across agency, consulting and inhouse roles. With a background in strategy and linguistics, she builds high-performing teams and also teaches marketing while following a holistic approach to health.
Angelika Paprocka
Business Development Manager
Angelika Paprocka, Business Development Manager at Axendi, drives international client partnerships and matches CX solutions to business needs. An experienced negotiator and leader, she builds resultsdriven teams. Privately, she's active, loves tennis, hiking, her dogs and learning Spanish.
Elżbieta Puławska
Sales Specialist
Elżbieta Puławska supports Polish market clients in choosing tailored CX solutions. She specialises in contact center services for ecommerce, banking and healthcare, with a focus on efficiency and satisfaction. Privately, she enjoys walks, board games, puzzles and crime novels.
Axendi Clients
Axendi Awards
