Chris Cottrell CEO & Cofounder at Shepherd's

1.0★

Design Services Review from Chris Cottrell

I hired Superside a few months ago and was really excited to work with them. I was impressed with their other work and our business. Sadly, I regret ever stumbling across them. I requested a very simple project (make ~20 SVG icons, most of which already existed and needed a few small tweaks) and they quoted me 100 hours, which was my entire month's budget of work. I brought this up to the account admin team, who were nice and professional, and they did a second attempt, which wasn't much different. Frustrated, I was able to complete the task myself in about two hours. I decided to cancel my agreement and, since this was the first project they'd ever worked on for me, asked for my money back. They'd delivered no work as of yet so it seemed reasonable. It's taken more than three months to work through this and, to top it all off, when I said I'd be posting honest reviews of what happened, they said: "We refer to your email dated May 30, 2024, regarding your threat to publish negative reviews about Superside. While we are always open to constructive feedback and are committed to resolving any legitimate concerns our customers may have, it is against the law to use threats of defamation as a means to an end. We take these matters very seriously and must remind you that defamation, including libel if written, is a serious offense and Superside will not hesitate to take the appropriate legal action. I've never been so surprised to see a company's legal team say they would pursue legal action if I published a negative review. Well, here I am publishing it anyway. You deserve to know what kind of company Superside is, and now you do.