André Medeiros Tech Lead of Web Team at Socket

4.8★

UI/UX Design Review from André Medeiros

I'd give Eleken's UX designers a 5/5 overall, no hesitation. The two designers I worked with were fast, and constantly surprising me with high quality prototypes. Their attitude is genuinely helpful, always willing to jump on a call or dig into a weird edge case. But what impresses me is they don't just make things pretty. Every beautiful UI decision comes backed by actual UX principles and reasoning, not just subjective taste. Highly recommend them.

Tony Chung Founder at ConstructLane

4.7★

Product Design Review from Tony Chung

For founders, you often need product design rather than pure UX design. The 2 are more far apart than it seems, especially if your product is complex in workflows. Eleken prides themselves on having the stomach for SaaS. And claimed that not all agencies are geared for it. I’ve witness their capacity to engage in enterprise workflow designs which is not UX designs in its traditional sense anymore.

Max Hinchcliffe Co-Founder at Royalty Reader

5.0★

UI/UX Design Review from Max Hinchcliffe

We asked for Eleken to help us identify places where we could do better for our users. Eleken was incredibly helpful, diving right in to understanding our niche and suggesting high-impact changes that really helped transform our product. We are very grateful for their partnership and would not hesitate to work with them again in the future.

Chris Cottrell CEO & Cofounder at Shepherd's

1.0★

Design Services Review from Chris Cottrell

I hired Superside a few months ago and was really excited to work with them. I was impressed with their other work and our business. Sadly, I regret ever stumbling across them. I requested a very simple project (make ~20 SVG icons, most of which already existed and needed a few small tweaks) and they quoted me 100 hours, which was my entire month's budget of work. I brought this up to the account admin team, who were nice and professional, and they did a second attempt, which wasn't much different. Frustrated, I was able to complete the task myself in about two hours. I decided to cancel my agreement and, since this was the first project they'd ever worked on for me, asked for my money back. They'd delivered no work as of yet so it seemed reasonable. It's taken more than three months to work through this and, to top it all off, when I said I'd be posting honest reviews of what happened, they said: "We refer to your email dated May 30, 2024, regarding your threat to publish negative reviews about Superside. While we are always open to constructive feedback and are committed to resolving any legitimate concerns our customers may have, it is against the law to use threats of defamation as a means to an end. We take these matters very seriously and must remind you that defamation, including libel if written, is a serious offense and Superside will not hesitate to take the appropriate legal action. I've never been so surprised to see a company's legal team say they would pursue legal action if I published a negative review. Well, here I am publishing it anyway. You deserve to know what kind of company Superside is, and now you do.