ben howlett's Review Sourced from Google
We were overwhelmed by seasonal spikes in customer enquiries, plant care scheduling, and online orders across multiple garden centres. Smart Outsourcing Solution’s Employer of Record (EOR) service helped us quickly hire a remote horticulture support team in the Philippines, handling compliance, payroll, and onboarding end‑to‑end. Result: faster response times, better stock and planting coordination, and the ability to scale our support across Southeast Asia without setting up local entities.
Project Overview
We needed reliable admin and customer support coverage to manage planting schedules, subscription garden kits, and care advice lines during peak growing months. SOS acted as our EOR, standing up a trained offshore workforce that now supports order management, chat support, and seasonal campaigns.
What Do You Like the Most About Working with Smart Outsourcing Solution
They understood seasonal labour swings and let us scale remote teams up or down without HR complexity. Compliance and payroll were fully managed, so we could focus on growing healthy gardens — not navigating labour law.
What Can Smart Outsourcing Solution Improve on Further
A self-serve forecasting tool tied to our sales cycles would help us plan headcount ahead of spring and holiday promotions.
Results & Recommendation
If you run a gardening or horticulture business and need flexible staffing, an Employer of Record (EOR) partner in the Philippines is a cost‑effective, compliant way to support growth, customer care, and seasonal demand across Southeast Asia.
