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Explore top phone answering services that provide professional, 24/7 call handling, appointment scheduling, and customer support to help businesses enhance responsiveness and improve client satisfaction. Check out leading US-based phone answering services that specialize in delivering reliable, personalized support tailored to domestic markets.

We Have Researched the Best Telephone Answering Service Companies For You

327 Companies - Rankings updated: August 24, 2026

Every agency on DesignRush meets evaluation criteria around expertise and client feedback to empower informed choices. Some listings include paid partnerships.

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  • Message Direct

    The 24/7 Call Answering Specialists

    The 24/7 Call Answering Specialists

    Message Direct is the longest established and highest rated UK call answering service...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    Location
    Ferndown, United Kingdom
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000
    View Profile
    3.6 3.6 (65)

  • StaffWiz

    Hire Your Wiz For Biz

    Hire Your Wiz For Biz

    Staffwiz helps startups and growing businesses hire top-tier global remote talent with up to 70% payroll savings. Choose from fully managed or direct hire models, and start building your remote team in weeks, not months...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    Location
    New York City, New York
    Number of Employees
    100 - 249
    Average Hourly Rate
    $5/hr
    View Profile

  • Logical Moderator Solutions

    Innovation is the key to sustainability!

    Innovation is the key to sustainability!

    LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Paramaribo, Suriname
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    View Profile

  • USA Outsource Today

    Outsource Smarter Grow Faster

    Outsource Smarter Grow Faster

    USA Outsource Today is an American-led business process outsourcing (BPO) company that helps organizations scale operations through skilled talent and AI-driven solutions. The company provides cost-effective outsourcing services across customer support, sales development, back-office operations, and digital...

    Top Services:

    • BPO
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Market Research
    • Show more
    Location
    Cebu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
    View Profile

  • SuperStaff

    Comprehensive BPO, RPO, and Call Center Outsourcing Solutions for Growing Businesses .

    Comprehensive BPO, RPO, and Call Center Outsourcing Solutions for Growing Businesses .

    SuperStaff can design organizational models that would address your company’s specific pain points. We can develop a strategy and implement solutions that will allow business operations to grow the way stakeholders envisioned it. Allow us to add, subtract or customize outsourcing services depending on...

    Top Services:

    • Call Centers
    • HR Outsourcing
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    Manila, Philippines
    Number of Employees
    1000 & Up
    View Profile
    4.2 4.2 (17)

  • Magellan Solutions

    A Top-Grade Call Center Solutions Provider

    A Top-Grade Call Center Solutions Provider

    Magellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    Melbourne FL, Florida
    Number of Employees
    500 - 999
    View Profile
    5.0 5.0 (1)

  • SureCall

    Focused on Customer Satisfaction

    Focused on Customer Satisfaction

    SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    • Show more
    Location
    Denver, Colorado
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (5)

  • 1st Bytes

    Technology Solutions Without the Hassle

    Technology Solutions Without the Hassle

    1st Bytes goal is to help you focus on your business without getting hung up on daily technology frustrations. Managing diverse and constantly developing technology is not only stressful but may also lead to a confusing IT vision...

    Top Services:

    • IT Services
    • Digital Marketing
    • Phone Answering Services
    • Call Centers
    • Show more
    Location
    Chattanooga, Tennessee
    Number of Employees
    Under 49
    View Profile
    4.0 4.0 (4)

  • Call Serv Limited

    Taking ownership of every call and providing a quality experience the first time, every time.

    Taking ownership of every call and providing a quality experience the first time, every time.

    As a CCaaS our range of call center services includes customer care, telesurveys, customer contact, marketing services, web chats, email responses, technical support and work desk, customer insights, and data analysis. As a business process outsourcing provider in Trinidad and Tobago, we are committed to...

    Top Services:

    • Call Centers
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Chaguanas, Trinidad and Tobago
    Number of Employees
    100 - 249
    Average Hourly Rate
    $9/hr
    View Profile

  • Alliance DMS

    Providing Industry Leading Contact Center Solutions

    Providing Industry Leading Contact Center Solutions

    Today, more than ever, the marketing world is an ever-changing sea of ambiguities, meaningless KPI’s and irrelevant clicks, impressions and likes. Alliance prefers a more predictable, systematic and productive method made possible by our ability to fully integrate and provide a turnkey approach to direct...

    Top Services:

    • Market Research
    • BPO
    • Phone Answering Services
    • Call Centers
    • Digital Marketing
    • Show more
    Location
    Hurst, Texas
    Number of Employees
    Under 49
    View Profile
    3.8 3.8 (8)

  • Phyiatric LLC

    End-to-End Revenue Cycle Management Services (Medical Billing and Coding)

    End-to-End Revenue Cycle Management Services (Medical Billing and Coding)

    At Phyiatric, we simplify the complex. As a full-service healthcare revenue cycle management partner, we empower providers with tailored solutions that drive efficiency, optimize cash flow, reduce denials, successful claim filing, and ensure compliance - every step of the way. Our experts and technology for...

    Top Services:

    • BPO
    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Transcription Services
    • Show more
    Location
    Moseley, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • ATM Group

    Smarter Tech Real People Better Outcomes

    Smarter Tech Real People Better Outcomes

    ATM Group is a customer operations and revenue outsourcing company. We deliver contact centre outsourcing, revenue generation programmes, multilingual support and AI-enabled optimisation in the UK, Europe and South Africa...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Leicester, United Kingdom
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $10,000 - $25,000
    View Profile
    3.5 3.5 (52)

  • Proglobalbusinesssolutions

    3D Modeling, Video Editing, Photo Editing, Call Center Services at affordable cost.

    3D Modeling, Video Editing, Photo Editing, Call Center Services at affordable cost.

    PGBS, a reliable BPO company provides high-quality services like customer support, photo editing, video editing, data cleansing, 3D modeling, 3D rendering, eBook conversion, and graphic designs...

    Top Services:

    • BPO
    • Phone Answering Services
    • Call Centers
    • Video Production
    • Product Design
    • Show more
    Location
    Bengaluru, India
    Number of Employees
    100 - 249
    Portfolios Count
    3 Projects Listed
    View Profile
    4.5 4.5 (6)

  • Blueshirt Media

    The only platform built explicitly for treatment centers

    The only platform built explicitly for treatment centers

    Blueshirt Media is the only call answering and lead recovery platform built exclusively for addiction treatment centers and behavioral health programs. We help treatment centers recover missed calls, re-engage lost leads, and bring more people back to treatment with HIPAA-compliant call answering av...

    Top Services:

    • Software Development
    • Call Centers
    • Phone Answering Services
    • AI Development
    • Digital Strategy
    • Show more
    Location
    Philadelphia, Pennsylvania
    Number of Employees
    Under 49
    Average Hourly Rate
    $300/hr
    View Profile
    5.0 5.0 (9)

  • BOOM Digital Marketing Company

    Getting You MORE Business Through Digital Marketing

    Getting You MORE Business Through Digital Marketing

    We are NOT a super creative, cutting edge, fancy pants marketing agency. We focus on tried and true strategies proven to get our client partners results in their local market. We stick to what works. We only care about getting our partners an ROI. If that's what you want, you know what to do...

    Top Services:

    • Digital Marketing
    • Social Media Marketing
    • PPC
    • CRO
    • Media Buying
    • Show more
    Location
    St. Paul, Minnesota
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Professionalisation

    Taking care of business

    Taking care of business

    Helping owners and managers of businesses and charities, start up, manage and grow. Based in the UK, we provide on-call business operations. We work on an hourly basis, with no contracts so you just pay for the time you need, and our average rate is just £24 an hour...

    Top Services:

    • Accounting
    • BPO
    • Phone Answering Services
    • Business Consulting
    • HR Outsourcing
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $19/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (2)

  • Five Star Solutions

    We Focus On Customer Service So You Can Focus On Your Business.

    We Focus On Customer Service So You Can Focus On Your Business.

    Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...

    Top Services:

    • Business Consulting
    • Call Centers
    • BPO
    • Phone Answering Services
    • Show more
    Location
    Sioux Falls, South Dakota
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $50,000 & Up
    View Profile

  • Flatworld Solutions

    Global BPO Company

    Global BPO Company

    Flatworld Solutions (FWS) is a global company offering IT, Data Science, Data Mining, business consulting, and outsourcing solutions since 2002...

    Top Services:

    • BPO
    • Call Centers
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    Princeton, New Jersey
    Number of Employees
    1000 & Up
    View Profile
    3.0 3.0 (2)

  • Vozaa Solutions

    For Every Voice, We Deliver a Solution

    For Every Voice, We Deliver a Solution

    We help businesses connect with their customers through fast, friendly and reliable communication...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Show more
    Location
    Denver, Colorado
    Number of Employees
    250 - 499
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Me-Ta Call&More

    Meta Call & More Your Voice for Global Success

    Meta Call & More Your Voice for Global Success

    We are a highly experienced, flexible call center. Ready for new challenges and thrilled to help companies grow!...

    Top Services:

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Show more
    Location
    Kosovo, Croatia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $25,000 - $50,000
    View Profile

  • ITAdOn IT Solutions

    When you succeed, we succeed!

    When you succeed, we succeed!

    IT Advisors Online (ITAdOn) is a growing team of technology experts who are passionate about helping companies like yours boost their effectiveness. Join ITAdOn today and grow your business. When you succeed, we succeed!...

    Top Services:

    • IT Services
    • Managed Services
    • HR Outsourcing
    • UI/UX Design
    • IT Compliance Solution
    • Show more
    Location
    Philadelphia, Pennsylvania
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile
    5.0 5.0 (54)

  • Alphalead Global Solutions

    Accelerating Opportunities. Defining Growth.

    Accelerating Opportunities. Defining Growth.

    Startups & SMEs Outsourcing Partner...

    Top Services:

    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Market Research
    • eCommerce Development
    • Show more
    Location
    Mandaue City, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Cognexa AI

    Empower Your Business With AI Solutions

    Empower Your Business With AI Solutions

    Cognexa is an AI automation agency helping businesses work smarter through intelligent workflows, AI powered agents, and cutting-edge web solutions. From voice and WhatsApp AI agents to custom CRMs, lead generation, and social media automation we build the systems that let your business run itself...

    Top Services:

    • AI Development
    • Software Development
    • Phone Answering Services
    • Web Development
    • Social Media Marketing
    • Show more
    Location
    Centurion, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.0 4.0 (4)

  • MD Internet Marketing

    To Increase Communication and Productivity Between Vendors and Practices

    To Increase Communication and Productivity Between Vendors and Practices

    Founded in 2013, MD Internet Marketing has become a trusted partner in providing tailored digital marketing solutions for board-certified plastic surgeons. The company was established by a founder with extensive experience as a practice administrator for multiple successful aesthetic practices, bringing a...

    Top Services:

    • Reputation Management
    • Digital Strategy
    • Digital Marketing
    • Phone Answering Services
    • Social Media Marketing
    • Show more
    Location
    Houston, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (7)

  • rethinkCX

    We Match You with Global Vendors for Cost-Effective, High-Quality CX

    We Match You with Global Vendors for Cost-Effective, High-Quality CX

    RethinkCX connects businesses with the perfect outsourcing partner to elevate customer experience and reduce costs. As expert consultants, we match you with global vendors offering high-quality, scalable solutions tailored to your needs. Our technology-driven approach, including AI and analytics, ensures...

    Top Services:

    • Call Centers
    • Customer Support
    • BPO
    • Phone Answering Services
    • CRM Consulting
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    Under 49
    View Profile

  • PromoCall

    Best Option For Nearshore Call Center Services

    Best Option For Nearshore Call Center Services

    We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...

    Top Services:

    • BPO
    • Call Centers
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Chula Vista, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    View Profile

  • Switch360

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Switch360 is your dedicated partner in unleashing the full potential of your enterprise. Specializing in exceptional outsourcing solutions, we redefine the customer support landscape to propel your business toward unprecedented success. With a focus on digital dominance, we bring our expertise in short-term...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Los Angeles, California
    Number of Employees
    Under 49
    View Profile

  • Romeo Golf Consultants LLC

    Complexity Made Simple

    Complexity Made Simple

    Romeo Golf Consultants is a business consulting and services firm in Clearwater, Florida. We start the way a consultant should: by mapping how your business gets work, loses work, and spends it's time. Then we build what the map says you need. That might be an AI agent handling your inbound calls and emails...

    Top Services:

    • AI Development
    • Web Design
    • Web Development
    • Phone Answering Services
    • SEO
    • Show more
    Location
    Clearwater, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Customer Umbrella

    If speaking kindly to plants helps them grow imagine what speaking kindly to humans can do.

    If speaking kindly to plants helps them grow imagine what speaking kindly to humans can do.

    At Customer Umbrella, we pride ourselves on delivering professional, secure, and multilingual customer support services to our clients. With round-the-clock availability, 365 days a year, we ensure that our clients receive exceptional assistance at affordable rates...

    Top Services:

    • Call Centers
    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Translation Services
    • Show more
    Location
    Varna, Bulgaria
    Number of Employees
    500 - 999
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.7 4.7 (13)

  • Scicom MSC Berhad

    Total Customer Delight

    Total Customer Delight

    Scicom (MSC) Bhd is a leading business process outsourcing (BPO) company that provides business consulting, information technology and outsourcing services in Malaysia...

    Top Services:

    • Call Centers
    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Digital Marketing
    • Show more
    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    1000 & Up
    Minimal Budget
    $10,000 - $25,000
    View Profile

  • IYTBS

    Taking care of YOUR business IS our business

    Taking care of YOUR business IS our business

    We are a Canadian based outsourced business services agency. Our core services include VA, Reception Services and Bookkeeping. We buck the trend of of local outsourcing firms to contract out piece work by hiring employees that we support and train so they can provide better services to you...

    Top Services:

    • Call Centers
    • Customer Support
    • Business Consulting
    • Accounting
    • Phone Answering Services
    • Show more
    Location
    Vancouver, Canada
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    View Profile

  • Big Outsource

    SMEs' Premier Outsourcing Ally: Your #1 Choice

    SMEs' Premier Outsourcing Ally: Your #1 Choice

    Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Show more
    Location
    San Pablo City, Philippines
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.7 4.7 (29)

  • Joyno Inc.

    Inspiring Joy We Serve We Deliver.

    Inspiring Joy We Serve We Deliver.

    While everyone is focused on artificial intelligence, joyno is focused on human intelligence. Our employees undergo a vigorous training regimen designed to enhance the enormous talent and innate thirst for knowledge they desire. A positive attitude and authentic gratitude fosters the team spirit to endure the...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Show more
    Location
    Lapu-Lapu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Star Billing Solutions

    Experience You Can Trust

    Experience You Can Trust

    Star Billing Solutions is a medical billing and revenue cycle management (RCM) company that helps healthcare providers improve financial performance through accurate, compliant, and efficient billing services. The company specializes in streamlining billing workflows, reducing claim denials, and accelerating...

    Top Services:

    • BPO
    • Customer Support
    • Transcription Services
    • Phone Answering Services
    • CRM Consulting
    • Show more
    Location
    Phoenix, Arizona
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Circle Translations

    Translating Tomorrow's Success Today

    Translating Tomorrow's Success Today

    Circle Translations is a Lithuania-based translation and localization agency that helps businesses communicate across global markets through professional multilingual language services. The company provides translation, localization, subtitling, transcription, voice-over, and content adaptation services in...

    Top Services:

    • Public Relations
    • Digital Services
    • Translation Services
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    Vilnius, Lithuania
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Alp Web Studio

    Websites That Quote When You Can't

    Websites That Quote When You Can't

    Alp Web Studio builds fast, lead-generating websites for HVAC, plumbing, landscaping, and contracting companies across Nova Scotia. A built-in quote estimator hands homeowners an honest ballpark day or night, and every lead lands in one owner dashboard with instant follow-up texts. Custom-built websites with...

    Top Services:

    • Web Design
    • Web Development
    • UI/UX Design
    • SEO
    • Phone Answering Services
    • Show more
    Location
    Halifax, Canada
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    View Profile

  • Platonics LLC

    Outsource With Confidence

    Outsource With Confidence

    Platonics provides cost-effective medical staffing solutions with HIPAA-trained remote staff. Build your ideal team and save up to 75% on staffing costs...

    Top Services:

    • Call Centers
    • BPO
    • IT Compliance Solution
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    Houston, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (8)

  • ASC GROUP

    Comprehensive Solutions for Complex Business Matters

    Comprehensive Solutions for Complex Business Matters

    ASC Group is a leading provider for outsourcing services to accounting & Bookkeeping, legal, financial, and Business consulting services to small/medium/large enterprises in India, USA, Japan, Singapore, UK, Canada. The Group carries 25+ years of experience in advising 1000 + business globally...

    Top Services:

    • Market Research
    • Accounting
    • HR Outsourcing
    • BPO
    • Phone Answering Services
    • Show more
    Location
    Noida, India
    Number of Employees
    250 - 499
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.4 4.4 (66)

  • Linked2u

    Execution of campaigns and strategies

    Execution of campaigns and strategies

    At Linked2U call center, we are more than just a business process outsourcing (BPO) and call center company; we are your dedicated partners in success. Our core belief centers around the transformative power of collaboration. We understand that in today's fast-paced and interconnected business world...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Business Consulting
    • Accounting
    • Show more
    Location
    Barranquilla, Colombia
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Eoffice Network d.o.o.

    Your partner for conquering IT.

    Your partner for conquering IT.

    Eoffice Network d.o.o. offers proactive IT solutions, allowing you to concentrate on business growth without the burden of keeping pace with the rapidly evolving IT landscape and best practices. With our assistance, your business can stay ahead in today's dynamic IT industry, ensuring efficiency and success...

    Top Services:

    • IT Services
    • Managed Services
    • Staff Augmentation
    • Cybersecurity
    • DevOps Consulting
    • Show more
    Location
    Pancevo, Serbia
    Number of Employees
    Under 49
    Average Hourly Rate
    $40/hr
    View Profile
    5.0 5.0 (18)

  • Callindo

    Top AI-Driven Call Center in Indonesia

    Top AI-Driven Call Center in Indonesia

    Looking for a Reliable AI-Driven Outsourced Call Center in Indonesia? Callindo Delivers Top-notch Services to Enhance Your Customer Experience and Boost Your Business...

    Top Services:

    • BPO
    • Customer Support
    • Market Research
    • Business Consulting
    • Call Centers
    • Show more
    Location
    Jakarta, Indonesia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $24/hr
    Minimal Budget
    Under $1,000
    View Profile

  • ContactWorks

    Flexible. Scalable. Exceptional

    Flexible. Scalable. Exceptional

    ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...

    Top Services:

    • Customer Support
    • Managed Services
    • IT Services
    • BPO
    • Call Centers
    • Show more
    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.8 4.8 (5)

  • Triballi

    Boost Sales Growth.

    Boost Sales Growth.

    We are company specializing in outbound sales, aiming to help you increase your number of clients or customers. Our business models goal is to schedule meetings with potential clienst for you...

    Top Services:

    • Email Marketing
    • Direct Marketing
    • Business Consulting
    • Market Research
    • Call Centers
    • Show more
    Location
    Belgrade, Serbia
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Let's.Pro

    Get cost efficiently, improve your business processes and let your firm growth.

    Get cost efficiently, improve your business processes and let your firm growth.

    Outsourcing service which we are provider is dedicated solution for foreign companies. We have e-commerce specialists doing expansion at amazon, ebay, aliekpress,allegro and more marketplaces. We also provide iGaming solutions as a customer support 365/24/7 and compliance team...

    Top Services:

    • Logo Design
    • Product Design
    • BPO
    • Call Centers
    • HR Outsourcing
    • Show more
    Location
    Łódź, Poland
    Number of Employees
    Under 49
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Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding phone answering services. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Learn more about DesignRush Agency Ranking Methodology.

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  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Phone Answering Services FAQs

What are phone answering services?

Phone answering services are third-party companies that handle incoming calls for businesses. Instead of letting calls go to voicemail or pulling staff away from their work, these services provide trained professionals who answer on behalf of the business, take messages, transfer calls, or provide basic information. 

How do professional answering services help businesses improve customer communication?

Professional answering services improve customer communication by making sure every call is answered quickly and professionally. This reduces wait times, prevents missed opportunities, and ensures customers always reach a real person instead of voicemail. For many businesses, this consistency builds trust and improves overall customer satisfaction.

Which types of businesses benefit most from using phone answering services?

Businesses that benefit the most from using phone answering services include: 

  • Small businesses and startups gain professional call handling without hiring full-time staff 
  • Medical, legal, and service providers ensure clients always reach someone for urgent or time-sensitive needs 
  • E-commerce and customer support teams manage high call volumes and improve response times 

What are the top-rated phone answering service providers on DesignRush in 2025?

The top-rated phone answering service providers on DesignRush in 2025 are: 

  1. AnswerConnect  
  2. Hugo 
  3. Moneypenny USA 
  4. Endicott  
  5. Face For Business  
  6. Nexa  
  7. Answering Service Care, LLC 
  8. AnswerFirst Communications 
  9. Smith.ai  
  10. Westpark Communications  

What core and specialized services do phone answering companies provide?

Core services phone answering companies provide include: 

  • Live call answering 
  • Message taking and forwarding 
  • Call transfers and routing 
  • Appointment scheduling 
  • Basic customer support and FAQs 

Specialized services: 

  • Order processing and payment handling 
  • Bilingual or multilingual support 
  • After-hours and 24/7 coverage 
  • Industry-specific scripts (e.g., medical intake, legal intake) 
  • CRM and software integrations for seamless data management 

How much do phone answering services cost in 2025?

In 2025, phone answering services typically cost between $0.80 and $1.17 per minute, which equals about $20 to $45 per hour. Pricing depends on how calls are billed; some providers charge by the minute, some charge a flat fee per call, and others use a monthly subscription that includes a set number of minutes with extra charges for overages. 

The final price also varies by factors like call volume, call duration, transfers, and how providers handle wrong numbers or spam calls. 

How quickly can a business see improvements after adopting phone answering services?

Most businesses see improvements almost immediately after adopting a phone answering service. Calls stop going to voicemail, customers reach a live person faster, and staff get clear, timely messages. This shift alone can raise customer satisfaction from day one. 

Over a few weeks, the benefits compound: fewer missed leads, smoother appointment scheduling, and better responsiveness to urgent issues. For companies with high call volumes, the difference in efficiency and professionalism is often visible within the first month. 

What should you look for when choosing a phone answering service provider?

When choosing a phone answering service provider, look for: 

  • 24/7 availability and quick response times 
  • Professional, well-trained agents who represent your brand 
  • Transparent pricing and clear call reporting 
  • Flexible plans that match your call volume and budget 
  • Extra features like bilingual support, CRM integration, or industry-specific scripts 
  • Strong reviews and proven track record with businesses like yours 

What red flags suggest a phone answering service may not be reliable?

Red flags that suggest a phone answering service may not be reliable are: 

  • Long hold times or frequent missed calls during testing 
  • Vague or hidden pricing without clear breakdowns 
  • Poor communication or unprofessional behavior from agents 
  • Lack of transparency in call reports or performance data 
  • No references, reviews, or proven track record 
  • Limited availability, such as no after-hours or weekend coverage

What key questions should you ask before hiring a phone answering company?

Key questions you should ask before hiring a phone answering company include: 

  • What pricing model do you use (per minute, per call, or monthly)? 
  • How do you handle after-hours, weekends, and holidays? 
  • Can your agents follow customized scripts for my industry? 
  • Do you offer bilingual or multilingual support? 
  • Which CRMs or tools can you integrate with? 
  • How do you report on call activity and service performance? 

How do professional answering services differ from in-house receptionists or call software?

An in-house receptionist works only during business hours and requires a salary, benefits, and training. Software solutions, while cheaper, usually rely on automated menus or voicemail, which can frustrate customers looking for a real person. 

Answering services combine the best of both: live human support without the overhead of full-time staff. They provide 24/7 coverage, industry-specific scripts, and multilingual options, which most small teams can’t manage alone. Unlike software, they add empathy and judgment to calls, and unlike a single receptionist, they scale with call volume.

Which tools, CRM integrations, and multilingual features do top phone answering services use?

Top phone answering services use: 

  • Tools: IVR systems, call recording, analytics dashboards, VoIP/softphones, helpdesk ticketing 
  • CRMs: Salesforce, HubSpot, Zoho, Microsoft Dynamics 
  • Multilingual: Bilingual agents, multilingual call scripts, real-time language support 

 

 

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared his perspective on what qualifications to look for when hiring a customer support partner. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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