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Explore top phone answering services that provide professional, 24/7 call handling, appointment scheduling, and customer support to help businesses enhance responsiveness and improve client satisfaction. Check out leading US-based phone answering services that specialize in delivering reliable, personalized support tailored to domestic markets.

We Have Researched the Best Telephone Answering Service Companies For You

327 Companies - Rankings updated: August 24, 2026

All agencies are evaluated on DesignRush for demonstrated expertise and authentic client reviews to support your decision. Certain placements are paid.

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  • EAS

    Excel Answering Service, Inc. is a full service Bilingual (English and Spanish) Telephone Answering and Paging Service. We are staffed 24 hours per day, 7 days a week to meet your after-hours and overflow telephone answering needs...

    Top Services:

    • Digital Marketing
    • Phone Answering Services
    Location
    Chicago, Illinois
    Number of Employees
    Under 49
    View Profile

  • CitySprint

    The UK's same day courier experts

    The UK's same day courier experts

    As UK same day courier leaders and a rapidly expanding green fleet, you can trust in us to deliver. Our team are on hand to answer your queries Mon-Fri, 7am-7pm!...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Manchester, United Kingdom
    Number of Employees
    250 - 499
    View Profile
    3.4 3.4 (92)

  • LEX Reception

    Keep Law Human

    Keep Law Human

    LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Portland, Oregon
    Number of Employees
    250 - 499
    View Profile
    4.7 4.7 (200)

  • Cove Central Communications

    Creating Connections That Drive Results.

    Creating Connections That Drive Results.

    Cove Central is a national provider of hosted and on-premise Unified Communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, Cove Central solutions empower todays mobile and distributed workforces to be connected anywhere and on any device through voice...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Brunswick, Maine
    Number of Employees
    Under 49
    View Profile
    5.0 5.0 (3)

  • XACT

    XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Unity, Maine
    Number of Employees
    50 - 99
    View Profile

  • USAnswer

    Grow Your Business With USAnswer's Dedicated Live Answering Service!

    Grow Your Business With USAnswer's Dedicated Live Answering Service!

    USAnswer offers specially tailored call answering services in Portland and Maine to make your business available 24/7. Our call answering service in Maine ensures your business growth by handling all customer queries...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Portland, Maine
    Number of Employees
    Under 49
    View Profile
    5.0 5.0 (10)

  • Med Communications

    Global Medical Affairs Service Provider

    Global Medical Affairs Service Provider

    Med Communications is a leading provider of comprehensive global medical affairs services, including medical information contact centers, scientific content development, and pharmacovigilance. www.medcommunications.com...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Memphis, Tennessee
    Number of Employees
    100 - 249
    View Profile
    4.8 4.8 (4)

  • Absent Answer

    US-based Call Center & Live Answering Service

    US-based Call Center & Live Answering Service

    Absent Answer is an American telephone answering service and call center outsourcing company serving customers throughout the United States...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Jacksonville, Florida
    Number of Employees
    Under 49
    View Profile
    4.6 4.6 (10)

  • A Message Center, Inc

    People Answering People.

    People Answering People.

    At Message Center, Inc., we tailor service and agent training to meet your unique requirements, offering competitive rates and ensuring our staff handles your customers with professionalism and reliability. With our receptionists on hand, you'll never miss a chance to engage with potential customers, whether...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Millville, New Jersey
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    View Profile

  • Towne Answering Service

    Tailored Answering Services

    Tailored Answering Services

    Established in 1954, Towne Answering Service is a trusted provider of personalized answering solutions. The company caters to businesses and individuals nationwide. With a rich history of commitment to customized care calls, alarm monitoring, and lone worker solutions, Towne Answering Service ensures safety...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Souderton, Pennsylvania
    Number of Employees
    Under 49
    View Profile
    4.5 4.5 (15)

  • The VA Team

    Making the virtually impossible, possible...virtually!

    Making the virtually impossible, possible...virtually!

    The VA Team is here to help you and your business by providing support through virtual personal assistants or virtual receptionists (call answering services). As a team of professionals with years of experience, we understand the importance of getting the right help for your business. We also believe in...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Bracknell, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (12)

  • Go Hire Virtual

    Do What You Do Best, Go Hire The Rest

    Do What You Do Best, Go Hire The Rest

    At Go Hire Virtual, we help busy entrepreneurs and businesses scale without burnout. Our team of highly skilled virtual assistants handle the day-to-day, so you can focus on growth...

    Top Services:

    • BPO
    • Phone Answering Services
    Location
    Sandy, Utah
    Number of Employees
    50 - 99
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    4.9 4.9 (45)

  • Answering Agent

    Turn Every Caller Into A Member

    Turn Every Caller Into A Member

    Answering Agent eliminates the cost and limitations of traditional answering services. Available day and night, it qualifies leads, schedules appointments, and promotes offers with precision and consistency...

    Top Services:

    • AI Development
    • Phone Answering Services
    Location
    Castle Rock, Colorado
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Alris AI

    One AI. All Channels. Unified Context.

    One AI. All Channels. Unified Context.

    AI Agents for 24/7 Business Automation. Intelligent AI that helps automate phone calls, emails, and operational workflow...

    Top Services:

    • AI Development
    • Phone Answering Services
    Location
    Plano, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    View Profile

  • ASK 2 PRO

    "Your Trusted Service Partner, Across the Nation."

    "Your Trusted Service Partner, Across the Nation."

    ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...

    Top Services:

    • Web Development
    • Digital Marketing
    • AI Development
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
    View Profile

  • Networkcherry IT Solutions

    Sweet IT solutions for a connected world!

    Sweet IT solutions for a connected world!

    Professional and reliable IT services with excellent local support. We offer VOIP business phone systems, Call center phone system, managed IT services, IT support, IT outsourcing, managed Wi-Fi, IT consulting, and more...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • HR Outsourcing
    • Business Consulting
    • Managed Services
    • Show more
    Location
    Richmond Hill, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    View Profile
    5.0 5.0 (8)

  • Golden Goose Marketing

    Minting Golden Eggs Daily For Our Local Business Digital Marketing Family

    Minting Golden Eggs Daily For Our Local Business Digital Marketing Family

    The Gold Goose is a boutique digital marketing agency that provides personalized attention to each and every client. We believe in building long-term relationships with our clients, so we take the time to understand your business goals and work closely with you to achieve them. Our team of skilled marketers...

    Top Services:

    • Digital Marketing
    • Social Media Marketing
    • Advertising
    • PPC
    • Reputation Management
    • Show more
    Location
    Sacramento, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $80/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed
    View Profile
    5.0 5.0 (4)

  • CPC

    Optimize The Experience.

    Optimize The Experience.

    CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Location
    Manhattan Beach, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • SLED Sales

    Public sector sales acceleration

    Public sector sales acceleration

    Our B2G sales team helps you set more meetings and win more deals with state and local government agencies at a fraction of the cost of hiring internally...

    Top Services:

    • Business Consulting
    • Call Centers
    • Phone Answering Services
    Location
    Tempe, Arizona
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • VLBPO

    Top Nearshore BPO Services for US & Canadian Businesses | 24/7 Call Center Services

    Top Nearshore BPO Services for US & Canadian Businesses | 24/7 Call Center Services

    VLBPO is a strategic nearshore outsourcing partner enabling organizations to transform operational performance, reduce costs, and scale with speed and control through high-impact workforce solutions...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • Phone Answering Services
    • HR Outsourcing
    • Show more
    Location
    Kingston, Jamaica
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • NexRep

    Human-Focused.

    Human-Focused.

    Offering Contact & Call Center Services. Experience is everything. At NexRep, we know that creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    Location
    Portland, Maine
    Number of Employees
    250 - 499
    Minimal Budget
    Under $1,000
    View Profile

  • RDI Corporation

    Your Partner for Contact Center Support, Data Analytics, and Business Insights.

    Your Partner for Contact Center Support, Data Analytics, and Business Insights.

    At RDI, we believe in winning smart by providing customized, strategic solutions to our clients. Our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: winning...

    Top Services:

    • Market Research
    • Phone Answering Services
    • Digital Strategy
    Location
    Cincinnati, Ohio
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $100/hr
    View Profile
    3.3 3.3 (67)

  • Global Call Forwarding

    Expert Call Answering & Management Solutions

    Expert Call Answering & Management Solutions

    Global Call Forwarding provides International Toll-Free Numbers and Local Phone Numbers from many of the 195 countries worldwide...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Location
    Delray Beach, Florida
    Number of Employees
    Under 49
    View Profile
    5.0 5.0 (105)

  • Reception 247

    Live Receptionist & Call Answering Service

    Live Receptionist & Call Answering Service

    Reception 24/7 is a live receptionist and call answering service for businesses large and small...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Location
    Orlando, Florida
    Number of Employees
    Under 49
    View Profile

  • Global Help Desk Services

    GHDSi is 100% focused on help desk outsourcing. We are proud to be voted a Top Workplace in 2019-20.

    GHDSi is 100% focused on help desk outsourcing. We are proud to be voted a Top Workplace in 2019-20.

    Global Help Desk Services, Inc. (GHDSi) provides you with enterprise quality help desk services. Many IT and business leaders want the opportunity to focus on core initiatives and just have the help desk "work"​. That's our specialty...

    Top Services:

    • BPO
    • Phone Answering Services
    • IT Services
    Location
    Hartford, Connecticut
    Number of Employees
    100 - 249
    View Profile
    4.1 4.1 (12)

  • BMPB France

    Born from the experience of industrial process and know-how in telemarketing and market research, BMPB France is recognized as a partner dedicated to the Industry and Tertiary sectors, leading made-to-measure solutions for the business development of their customers...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Location
    Limas, France
    Number of Employees
    Under 49
    View Profile
    3.9 3.9 (24)

  • HelloSells

    Putting You in the lead.24/7 Lead Qualification and capture service

    Putting You in the lead.24/7 Lead Qualification and capture service

    HelloSells is a 24/7 Lead qualification, capture and response service. We help small businesses boost their conversion rate and improve their ROI. We instantly respond to your leads, qualify them and schedule appointments for you. We also provide call center and 24/7 appointment scheduling services...

    Top Services:

    • BPO
    • Phone Answering Services
    • Call Centers
    Location
    Portland, Oregon
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    View Profile
    3.5 3.5 (4)

  • Continental Message Solution

    Call center services built for any business

    Call center services built for any business

    Continental Message Solution (CMS) is an award-winning call center outsourcing company based in Columbus, Ohio. The company provides telephone customer service and live answering services to a worldwide network of clients, including numerous Fortune 500 corporations...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    Location
    Columbus, Ohio
    Number of Employees
    Under 49
    View Profile
    3.7 3.7 (23)

  • Vallu

    Premium Answering Services for Law Firms.

    Premium Answering Services for Law Firms.

    VALLU is a premium answering service tailored for law firms and attorneys, enhancing client engagement with a blend of human touch and technology. Specializing in professional call handling, message taking, and appointment scheduling, VALLU streamlines communications, elevating client experiences while...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Mesa, Arizona
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000
    View Profile

  • Airova

    Powering The Future Of Business

    Powering The Future Of Business

    Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • AI Development
    Location
    Markham, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • EmpireOne Contact Center

    Reliable BPO Contact Center for Call Handling

    Reliable BPO Contact Center for Call Handling

    Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • The VirtualUX

    Virtual UX has helped both companies and individuals navigate the ever-changing world of work. In addition to our local expertise, we also have access to the resources and support of a parent corporation that spans over more than 80 countries...

    Top Services:

    • Phone Answering Services
    Location
    Lahore, Pakistan
    Number of Employees
    Under 49
    View Profile
    4.3 4.3 (11)

  • Connectica Solutions

    Contact Center. Call Center Services. Professional BPO Services.

    Contact Center. Call Center Services. Professional BPO Services.

    Offering Contact & Call Center Services. At Connectica Solutions, our main focus is to help you “Connect”. Connect with your customers, your employees, providers and partners using the most efficient communication channels and the latest technology to your advantage...

    Top Services:

    • Digital Marketing
    • Phone Answering Services
    • Call Centers
    • BPO
    • Show more
    Location
    Houston, Texas
    Number of Employees
    250 - 499
    Average Hourly Rate
    $100/hr
    View Profile

  • Signius Communications

    Cell Center Services You Can Count On

    Cell Center Services You Can Count On

    Signius Communications has 12 locations across the United States, providing expert call center solutions...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • Customer Support
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    View Profile

  • Answer Aide

    Telephone Answering & Virtual Assistant Services

    Telephone Answering & Virtual Assistant Services

    Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Digital Marketing
    • Show more
    Location
    St. Augustine, Florida
    Number of Employees
    Under 49
    View Profile
    4.5 4.5 (8)

  • Datamark

    Your Preferred Outsourcing Vendor.

    Your Preferred Outsourcing Vendor.

    DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 2,800 at our facilities in the United States, Mexico and India...

    Top Services:

    • BPO
    • Phone Answering Services
    • Call Centers
    • Managed Services
    • Show more
    Location
    El Paso, Texas
    Number of Employees
    Under 49
    View Profile
    4.6 4.6 (9)

  • Rossa

    We Level the Playing Field

    We Level the Playing Field

    Rossa provides highly trained, bilingual legal virtual assistants to law firms and solo practitioners across the U.S. Our experts handle case management, legal reception, client intake, and more seamlessly integrating into your operations. Designed to reduce costs, boost efficiency, and support growth, Rossa...

    Top Services:

    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Arlington, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile
    5.0 5.0 (2)

  • Cavinol Panama

    Bringing people and technology together.

    Bringing people and technology together.

    Cavinolr Recruiters specializes in connecting top-tier talent with organizations in CS, Retention , sales, life sciences, healthcare, and biotechnology sectors. The firm combines industry expertise with personalized strategies to deliver exceptional recruitment solutions tailored to clients' unique needs...

    Top Services:

    • BPO
    • Phone Answering Services
    • Translation Services
    • Customer Support
    • Show more
    Location
    Plantation, Florida
    Number of Employees
    250 - 499
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Magellan Solutions USA

    Empowering Growth with Expert Contact Center & Digital Solutions Tailored to Your Needs

    Empowering Growth with Expert Contact Center & Digital Solutions Tailored to Your Needs

    Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • Show more
    Location
    Melbourne FL, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $29/hr
    Minimal Budget
    Under $1,000
    View Profile
    5.0 5.0 (1)

  • CallTel Communications Limited

    Africa's No.1 Telephone Answering Service Firm.

    Africa's No.1 Telephone Answering Service Firm.

    CallTel is a business process outsourcing, telephone answering service, and customer engagement company that works together. We provide cutting-edge digital solutions that enable and maximize the effectiveness of individuals, groups, and companies using technology...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • BPO
    • Show more
    Location
    Lagos, Nigeria
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    View Profile
    3.7 3.7 (3)

  • Slice Sports Management

    Fueling Every Athlete's Journey to Success

    Fueling Every Athlete's Journey to Success

    We are Slice Sports Management, a renowned branding and sports marketing agency. Fueled by our unbridled passion for sports and unwavering commitment to athlete advocacy, we provide diverse branding and management services to athletes...

    Top Services:

    • Social Media Marketing
    • Digital Marketing
    • Branding
    • Video Production
    • Email Marketing
    • Show more
    Location
    Woodbury, New York
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
    View Profile

  • Voice Contact Center

    We create a positive customer experience.

    We create a positive customer experience.

    Relying on the experience of our multilingual consultants supported by voicebots and chatbots, your company will receive the highest level of omnichannel customer service...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • AI Development
    • BPO
    • Show more
    Location
    Warsaw, Poland
    Number of Employees
    1000 & Up
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Econx Group

    Diversified Holding Company

    Diversified Holding Company

    We are a South Africa-based operations and support systems agency helping startups and growing companies scale customer support, AI operations, and backend workflows. We specialize in building efficient human-in-the-loop systems, support triage processes, and operational structures that reduce workload on...

    Top Services:

    • Business Consulting
    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Cape Town, South Africa
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    View Profile

  • Etalik

    French-based IT development company

    French-based IT development company

    Based in Marseille, ëtalik supports businesses and individuals in all their IT development projects in the Provence-Alpes-Côte d'Azur region and the South of France. Thanks to our local expertise, we offer reliable solutions tailored to your needs, ranging from application creation to application...

    Top Services:

    • Web Development
    • eCommerce Development
    • Mobile App Development
    • Software Development
    • Software Testing
    • Show more
    Location
    Marseille, France
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
    View Profile

  • S3 Technology Group

    Your CRM and Communication Solutions Partner

    Your CRM and Communication Solutions Partner

    S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...

    Top Services:

    • Call Centers
    • Customer Support
    • CRM Consulting
    • Phone Answering Services
    • Show more
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
    View Profile

  • OLYMP BPO

    Outsourcing Led By Your Most Trusted Partner

    Outsourcing Led By Your Most Trusted Partner

    Olymp BPO is a specialized outsourcing partner that delivers high-performance web development and comprehensive customer support solutions...

    Top Services:

    • Web Development
    • Mobile App Development
    • BPO
    • Phone Answering Services
    • AI Development
    • Show more
    Location
    Pristina, Kosovo
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    View Profile

  • Customer Contact Services

    We are a nimble organization and can provide a customizable solution that meets your needs.

    We are a nimble organization and can provide a customizable solution that meets your needs.

    Headquartered in a fast-growing suburb of Minneapolis/St. Paul, Minnesota, CCS has been serving the North American business community with effective call center and answering service solutions for 50 years. Operating 24x7x365, with multiple call center support teams located throughout North America, we...

    Top Services:

    • Call Centers
    Location
    Minnetonka, Minnesota
    Number of Employees
    250 - 499
    Portfolios Count
    3 Projects Listed
    View Profile
    4.3 4.3 (26)

  • Firms Desk

    Providing Exceptional Customer Service

    Providing Exceptional Customer Service

    We Are Known For Providing Exceptional Customer Service.We help clients build their dream customer support team with us. Our mission is to provide exceptional customer support and the back office you need to strengthen and expand your business...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    Location
    New York City, New York
    Number of Employees
    Under 49
    View Profile

  • Select Answering Service

    Call Center & Lead Generation Excellence

    Call Center & Lead Generation Excellence

    Select Answering Service gives you peace of mind with inbound call center solutions for live 24-hour emergency and after-hours virtual receptionist support. Free trials. No Obligation Quotes. Big Savings...

    Top Services:

    • Call Centers
    • Digital Marketing
    • Phone Answering Services
    Location
    New York City, New York
    Number of Employees
    Under 49
    View Profile

  • Smiledog

    Smiling Professional Awesome

    Smiling Professional Awesome

    Your Virtual Reception and Appointment Scheduling Partners. The warm friendly virtual receptionists you need to help grow your business. We are 100% Canadian owned and operated! We want to help you better connect with your clients all while sustaining your businesses growth potential...

    Top Services:

    • HR Outsourcing
    • Call Centers
    • Phone Answering Services
    Location
    Halifax, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    View Profile
    4.7 4.7 (54)

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  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Phone Answering Services FAQs

What are phone answering services?

Phone answering services are third-party companies that handle incoming calls for businesses. Instead of letting calls go to voicemail or pulling staff away from their work, these services provide trained professionals who answer on behalf of the business, take messages, transfer calls, or provide basic information. 

How do professional answering services help businesses improve customer communication?

Professional answering services improve customer communication by making sure every call is answered quickly and professionally. This reduces wait times, prevents missed opportunities, and ensures customers always reach a real person instead of voicemail. For many businesses, this consistency builds trust and improves overall customer satisfaction.

Which types of businesses benefit most from using phone answering services?

Businesses that benefit the most from using phone answering services include: 

  • Small businesses and startups gain professional call handling without hiring full-time staff 
  • Medical, legal, and service providers ensure clients always reach someone for urgent or time-sensitive needs 
  • E-commerce and customer support teams manage high call volumes and improve response times 

What are the top-rated phone answering service providers on DesignRush in 2025?

The top-rated phone answering service providers on DesignRush in 2025 are: 

  1. AnswerConnect  
  2. Hugo 
  3. Moneypenny USA 
  4. Endicott  
  5. Face For Business  
  6. Nexa  
  7. Answering Service Care, LLC 
  8. AnswerFirst Communications 
  9. Smith.ai  
  10. Westpark Communications  

What core and specialized services do phone answering companies provide?

Core services phone answering companies provide include: 

  • Live call answering 
  • Message taking and forwarding 
  • Call transfers and routing 
  • Appointment scheduling 
  • Basic customer support and FAQs 

Specialized services: 

  • Order processing and payment handling 
  • Bilingual or multilingual support 
  • After-hours and 24/7 coverage 
  • Industry-specific scripts (e.g., medical intake, legal intake) 
  • CRM and software integrations for seamless data management 

How much do phone answering services cost in 2025?

In 2025, phone answering services typically cost between $0.80 and $1.17 per minute, which equals about $20 to $45 per hour. Pricing depends on how calls are billed; some providers charge by the minute, some charge a flat fee per call, and others use a monthly subscription that includes a set number of minutes with extra charges for overages. 

The final price also varies by factors like call volume, call duration, transfers, and how providers handle wrong numbers or spam calls. 

How quickly can a business see improvements after adopting phone answering services?

Most businesses see improvements almost immediately after adopting a phone answering service. Calls stop going to voicemail, customers reach a live person faster, and staff get clear, timely messages. This shift alone can raise customer satisfaction from day one. 

Over a few weeks, the benefits compound: fewer missed leads, smoother appointment scheduling, and better responsiveness to urgent issues. For companies with high call volumes, the difference in efficiency and professionalism is often visible within the first month. 

What should you look for when choosing a phone answering service provider?

When choosing a phone answering service provider, look for: 

  • 24/7 availability and quick response times 
  • Professional, well-trained agents who represent your brand 
  • Transparent pricing and clear call reporting 
  • Flexible plans that match your call volume and budget 
  • Extra features like bilingual support, CRM integration, or industry-specific scripts 
  • Strong reviews and proven track record with businesses like yours 

What red flags suggest a phone answering service may not be reliable?

Red flags that suggest a phone answering service may not be reliable are: 

  • Long hold times or frequent missed calls during testing 
  • Vague or hidden pricing without clear breakdowns 
  • Poor communication or unprofessional behavior from agents 
  • Lack of transparency in call reports or performance data 
  • No references, reviews, or proven track record 
  • Limited availability, such as no after-hours or weekend coverage

What key questions should you ask before hiring a phone answering company?

Key questions you should ask before hiring a phone answering company include: 

  • What pricing model do you use (per minute, per call, or monthly)? 
  • How do you handle after-hours, weekends, and holidays? 
  • Can your agents follow customized scripts for my industry? 
  • Do you offer bilingual or multilingual support? 
  • Which CRMs or tools can you integrate with? 
  • How do you report on call activity and service performance? 

How do professional answering services differ from in-house receptionists or call software?

An in-house receptionist works only during business hours and requires a salary, benefits, and training. Software solutions, while cheaper, usually rely on automated menus or voicemail, which can frustrate customers looking for a real person. 

Answering services combine the best of both: live human support without the overhead of full-time staff. They provide 24/7 coverage, industry-specific scripts, and multilingual options, which most small teams can’t manage alone. Unlike software, they add empathy and judgment to calls, and unlike a single receptionist, they scale with call volume.

Which tools, CRM integrations, and multilingual features do top phone answering services use?

Top phone answering services use: 

  • Tools: IVR systems, call recording, analytics dashboards, VoIP/softphones, helpdesk ticketing 
  • CRMs: Salesforce, HubSpot, Zoho, Microsoft Dynamics 
  • Multilingual: Bilingual agents, multilingual call scripts, real-time language support 

 

 

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared his perspective on what qualifications to look for when hiring a customer support partner. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

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