Nick Resto Review from Google

5.0★

Nick Resto's Review Sourced from Google

We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.

Fred Paskell Review from Google

5.0★

Fred Paskell's Review Sourced from Google

Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼

Stasia Creek 406 East Realty Review from Google

5.0★

Stasia Creek 406 East Realty's Review Sourced from Google

Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!

Johnson Legal PLLC Review from Google

1.0★

Johnson Legal PLLC's Review Sourced from Google

As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.

Demetri Karoutsos Review from Google

5.0★

Demetri Karoutsos's Review Sourced from Google

Outstanding After-Hours Answering Service – Highly Recommend for Service-Based BusinessesWe've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.Demetri KaroutsosDirector, CareMaster

Scott Lady Review from Google

5.0★

Scott Lady's Review Sourced from Google

Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.I highly recommend giving them a shot for your call inbound call needs.

Adan Solis Review from Google

5.0★

Adan Solis's Review Sourced from Google

I use Veza for my law firm. Their service has been super convenient for my practice. It helps us never miss a call. My favorite part is that i have not once felt pressured for the upsell. That alone is worth going with them.

Christopher Thogmartin Review from Google

5.0★

Christopher Thogmartin's Review Sourced from Google

I needed a more cost-effective answering service that could follow a script and/or special instructions, for a competitive per-minute price model. I inquired, was contacted shortly thereafter by Momir, the owner, and he had me set up within a week. Full marks for doing exactly what I hired them to do. No complaints.

Kyle Madigan Review from Google

5.0★

Kyle Madigan's Review Sourced from Google

We’ve worked with this service since October and have been very pleased. They are professional, reliable, and represent our firm well with clients. Communication is easy, expectations are followed, and they’ve been a strong operational support for our team. Highly recommended.

Alex Stone Review from Google

5.0★

Alex Stone's Review Sourced from Google

Partnering with Hire Live Support has been one of the best decisions for Our Company. Over the past two years, they have consistently delivered exceptional service and have handled our operations seamlessly, allowing us to focus on growth without any operational worries.We currently have a team of 13 experienced agents working with us through Hire Live Support across multiple departments, including Customer Support Representatives, Go-High Level Tech Experts, and exceptional Customer Experience Agents. The level of professionalism, dedication, and reliability they bring is truly outstanding. They have ensured smooth day-to-day functioning, provided well-trained resources, and managed our processes with complete accountability.Finding an outsourcing agency as reliable as Hire Live Support is rare. They have been the most dependable and trustworthy partner I’ve worked with, and I continue to be impressed by their commitment to excellence.I highly recommend Hire Live Support to anyone looking for a reliable outsourcing partner.

Brit Wilbanks Review from Google

1.0★

Brit Wilbanks's Review Sourced from Google

Please don't apply to companies open jobs posing as a candidate. The job market is hard enough for people out here, without businesses getting flooded with other businesses slide decks trying to make sales connections.Sincerely,The recruiter who had to look at your stupid slide deck.

Jackie B Review from Google

1.0★

Jackie B's Review Sourced from Google

Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened.Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company.When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored.After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.

Deep R Review from Google

3.0★

Deep R's Review Sourced from Google

I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business.I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR.I think using them as a message-taking service is fine but would not expect anything more of them.

Jon Liebertz Review from Google

5.0★

Jon Liebertz's Review Sourced from Google

Our favorite vendor, Answer United!As a growing company with a handful of Customer Care staff inhouse, we had a critical need to find a partner that could handle our call influxes during prime time as well as assist in creating an Emergency Line which our clients could use that would reach our after hours manager.Barbara and the Answer United group have exceeded our expectations in not only the quality of service, but their ability to make small, custom changes that really boost our ability to provide a higher level of communication to our customers.Looking forward to expanding our business relationship into the 2020 year!

ALIMINA REYES HERNANDEZ Review from Google

5.0★

ALIMINA REYES HERNANDEZ's Review Sourced from Google

We have been using this call center for several months and we are very pleased. They answer calls quickly, the staff is friendly and well-trained, and the reports are clear and accurate. They have significantly improved the efficiency of our customer service.

Au-Niq Vybze Review from Google

5.0★

Au-Niq Vybze's Review Sourced from Google

I use Hit Rate with my business and they have been very professional and attentive to my concerns and needs. Any adjustment I request, they are able to make. Hit Rate has an easy to use platform with great service. I'd recommend to anyone.

Ms RobynHood Review from Google

1.0★

Ms RobynHood's Review Sourced from Google

They are a total ripoff. They play a good game to make it seem like they are doing something for you but reality they are not. You just waste your money with them. They string you along and then try blaming your leads as the reason they are not getting appts. That is false! Other people used the same leads and got results. Stay clear of these people. They are in the Philippines not in Chicago.

Ankit Kumar Review from Google

1.0★

Ankit Kumar's Review Sourced from Google

I passed the interview at Asant Bapo but was late on the second day. I was thrown out for 20 minutes and asked to take leave.

Kanchan Srivastav Review from Google

5.0★

Kanchan Srivastav's Review Sourced from Google

We've been working with Ascent BPO for the past few months, and I must say their service has exceeded our expectations. The team is professional, responsive, and consistently delivers high-quality results. From data entry to back-office support, their attention to detail and commitment to deadlines has really helped streamline our operations. Communication has been smooth, and any issues are quickly addressed. Highly recommend them if you're looking for a reliable and efficient BPO partner.

Vikas Srivastav Review from Google

5.0★

Vikas Srivastav's Review Sourced from Google

Ascent bpo has truly exceeded our expectations. Their team is efficient, professional, and dedicated to providing high - quality services. They've helped streamline our processes and allowed us to focus on core operation. Highly recommended

Connie Hansen Review from Google

5.0★

Connie Hansen's Review Sourced from Google

I had used Direct Line with a previous employer, and when I started a new role with a new organization I was able to get them connected and it has been great! Some hiccups here and there but Direct Line has fantastic Customer Service. Their response times and resolution are awesome! My team is very happy.

john evans Review from Google

5.0★

john evans's Review Sourced from Google

As a business owner, the value of first impressions is crucial to customer engagement and retention. I receive compliments from my clients on a regular basis. I'm thankful to have chosen Direct Line to rep my business.

Kathy Elder Review from Google

5.0★

Kathy Elder's Review Sourced from Google

Our company has partnered with Direct Line for many years. Their representatives are specially trained to handle our calls, 24/7, 365 days per year. They do a great job overall! When we have a question or concern, they spring into action and provide their reps additional training and coaching. I highly recommend Direct Line!

Jeff Short Review from Google

2.0★

Jeff Short's Review Sourced from Google

Very inconsistent on the quality of calls answered and the quality seems to be decreasing. We lost quite a few potential customers in the last week due to "robotic" and emotionless agents who sound like they have no interest in doing their job. When you call in to discuss your business relationship, you find out your relationship manager is whomever answers the phone. Be prepared to discuss everything you expected and implemented when you were sold the plan all over again.

Jeff Tate Review from Google

1.0★

Jeff Tate's Review Sourced from Google

I would not recommend them unless you like paying for extra services over what it stated in your agreement. I found out they have deviated from my approved template for a long time. They did not have a good reason for why. I am paying $2 a minute for a call agent to ask additional questions over what I have approved. I think we all know why the additional question are being asked. I asked for a credit on my bills since I paid for the additional minutes and surprise!!!, I never heard back from them.

AJ Review from Google

5.0★

AJ's Review Sourced from Google

Thank Shanna & Andrea for providing us exceptional service. We appreciate all that you do for our team !AJ

Martin F Review from Google

5.0★

Martin F's Review Sourced from Google

Excellent company. Michael works hard to understand your needs and create a customised service around your specific requirements. The VA's have been able to accurately fulfil our scope of work and at an affordable price point.

Chris Dahl Review from Google

5.0★

Chris Dahl's Review Sourced from Google

Review for The VA Team LimitedAs a financial adviser, I understand the importance of efficiency, professionalism, and exceptional client service. The VA Team Limited has consistently delivered these qualities, making them an invaluable partner in my practice.Virtual Reception:The virtual reception services provided by The VA Team Limited have been outstanding. They handle incoming calls with a level of professionalism that rivals any in-house team. Every call is answered promptly and courteously, ensuring my clients feel valued and attended to. This has significantly reduced missed calls and improved client satisfaction.Virtual Assistant:The virtual assistant services have been a game-changer for me. The VA Team takes care of various administrative tasks, allowing me to focus on what I do best – providing financial advice. Their attention to detail and ability to manage schedules, coordinate meetings, and handle paperwork have streamlined my workflow. They are proactive, reliable, and always willing to go the extra mile to support my business needs.Guest Management:Managing guest interactions and appointments can be challenging, but The VA Team handles it seamlessly. Whether it's scheduling client meetings or managing event invitations, they ensure everything runs smoothly. Their meticulous approach to guest management has left a positive impression on my clients, enhancing the overall client experience.Overall Experience:The VA Team Limited is professional, efficient, and highly responsive. They understand the demands of the financial services industry and adapt their services to meet my specific needs. Their support has allowed me to operate more efficiently and deliver a higher level of service to my clients.I highly recommend The VA Team Limited to any financial adviser or business professional looking to enhance their operations with reliable virtual reception, assistant, and guest management services. Their contribution to my practice has been invaluable, and I look forward to continuing our partnership.

Tamara Wark Review from Google

5.0★

Tamara Wark's Review Sourced from Google

The VA Team has been incredible in helping me grow my business. Thanks to their support, I have been able to build and expand my team significantly. They have consistently been easy to deal with and never fail to complete everything within the deadline (in fact, they often finish ahead of schedule). The VA Team is a great asset to have by any company's side.Kenneth, Kate, and the entire team feel like an extension of my own team. Communication is always clear, and they provide my clients with the best possible service. I highly recommend the VA Team to any business looking for reliable and efficient support.

Jayney Goddard Review from Google

5.0★

Jayney Goddard's Review Sourced from Google

The VA team has been invaluable to us as an organisation. We were let down very badly by another organisation and the VA team stepped in and immediately grasped what we needed them to do, and they have been outstanding in their service. We recommend them wholeheartedly.

Alex Lavarsse Review from Google

5.0★

Alex Lavarsse's Review Sourced from Google

super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars

Nicole Hogg Review from Google

5.0★

Nicole Hogg's Review Sourced from Google

We have a psychiatry clinic in OK and Smiledog has been the BEST answering service we have ever found. We have tried others but nothing compares to the quality and consistency of Smiledog. Highly recommend!

Shannon Georgievski Review from Google

5.0★

Shannon Georgievski's Review Sourced from Google

We have been using this service for 5 months. They have systems in place for a smooth setup and allow us to be confident in the knowledge they are proving on our business’ behalf. Very pleased with the communication and love that they are Canadian. The staff are definitely an extension to our awesome Team. We will be continuing to use this service and would recommend this. -MHP

Kurtis Brown Review from Google

5.0★

Kurtis Brown's Review Sourced from Google

I have been a customer for 10 months now and I have to say I could not be happier with the services provided by Smiledog. They are kind, smart and have truly helped me to not only keep costs down but have a professional answering service. I have heard back from many of my patients who have also expressed how much they liked the service provided by the Smiledog team.

Abi Bayley Review from Google

5.0★

Abi Bayley's Review Sourced from Google

Sophie at Message Direct has been incredibly helpful in porting across our message answering service from a previous supplier. It has been an extremely easy and prompt process. The service prices are also very good.

V M Review from Google

1.0★

V M's Review Sourced from Google

This is an absolutely awful company and you should avoid them like the plague. Do NOT fall for the fake 5-star reviews.Their service is terrible. Call handlers are NOT high quality, and make minimal effort on the phone. We've had multiple clients come in to our premesis physically distretted, crying and angry because of how call handlers have spoken to them.This is terrible considering the very high price this company charges compared to other places, which we should have researched deeper.If you dare question their service, they'll make up every excuse under the sun and gaslight you. Provide the call audio, however? Never. It doesn't matter how many times you tell them the call needs to be set up to provide a disclaimer and record audio, they'll NEVER provide you with the audio from their calls.This is NOT a transparent service. They charge top dollar, provide the lowest quality service, and gaslight you when you dare question them.This company cost us a lot of business and I would highly recommend you reconsider using them if you are looking here for advice.

Michael Redmond Review from Google

1.0★

Michael Redmond's Review Sourced from Google

Extremely unhappy. Refuse to not accept calls from numbers I have explicitly told them to block. Charge me for every second on call, purposely extending them for more fees. I refused to pay invoices as they stopped service and carried on charging me for 3 months where they didn't do anything! Now I've had a letter pursuing legal action...bring it on.

Kassy's Locker Review from Google

5.0★

Kassy's Locker's Review Sourced from Google

Surecall Experts is a top-tier BPO call center known for exceptional customer service and professional outsourcing solutions. They offer businesses reliable support in areas such as customer care, technical assistance, and more. A good partner for your business!

Helius Review from Google

5.0★

Helius's Review Sourced from Google

SureCall Experts provides excellent customer service through their call centre services. Their team's experience and efficiency come through, as they respond quickly to all questions. A reliable partner for smooth customer interactions.

Julie Berdin Review from Google

5.0★

Julie Berdin's Review Sourced from Google

We have been a client of Surecall for well over 10 years. Surecall is an extension of our business and we continue to work closely with their team to ensure a high level of customer service.

Thomas Gallagher Review from Google

5.0★

Thomas Gallagher's Review Sourced from Google

Kevin has been extremely helpful throughout. His in-depth knowledge has been highly beneficial to me and my small business. Would highly recommend.

Matt Mason Review from Google

5.0★

Matt Mason's Review Sourced from Google

As a charity it can be be helpful to find outside professional consultation to help us focus our strategy, develop training material and deliver it. Professionalisation has helped with all of this and more. They recently supported us by reviewing our funding application which helped us clarify our message. We see this as a long term relationship that has and continues to be extremely beneficial.

Riel Review from Google

5.0★

Riel's Review Sourced from Google

I've had my ups and downs hiring various IT professionals to assist in our tech operations. A trusted friend recommended this firm, and since then, I haven't looked back. Dealing with ITAdOn has been delightful; they have been our most reliable partner so far, and no provider I've ever hired has come close in terms of responsiveness, accountability, and professionalism.I've achieved great results with them, receiving fantastic IT support and meeting our recruiting needs. Huge thanks to the ITAdOn team for helping us scale our business.

Donald Romeo Review from Google

5.0★

Donald Romeo's Review Sourced from Google

I have been very satisfied with the IT Support we have received from ITAdOn. ITAdOn has helped us build a secure IT infrastructure that gives us peace of mind (especially where there are a lot of cybersecurity and ransomware risks nowadays). Every staff member is very competent, responsive, and easy to work with. They treat us like their own and do whatever it takes to properly get the job done. The team members at ITAdOn are truly the professionals you want on your team helping you out when your technology snags an issue. Knowing I can rely on them, they are our go-to IT support company here in Philadelphia! I highly recommend them.

Cameron Anchondo Review from Google

5.0★

Cameron Anchondo's Review Sourced from Google

ITAdOn has been managing our IT infrastructure for the last few months and we couldn’t be happier. The technical support team is very responsive and extremely knowledgeable. I feel great that our network, server, and our workstations are up to date and running smoothly. They recently upgraded our workstations to Windows 11 which was effortless on our end and everything is working seamlessly. Very happy with their service.