Explore top phone answering services that provide professional, 24/7 call handling, appointment scheduling, and customer support to help businesses enhance responsiveness and improve client satisfaction. Check out leading US-based phone answering services that specialize in delivering reliable, personalized support tailored to domestic markets.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Call Center Sales Pro (CCSP) offers a comprehensive range of services for businesses in the United States. These services include telephone answering, healthcare call centers, outsourced call centers, business process outsourcing (BPO), nurse triage, appointment setting and call center consulting...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Digital Marketing
- Show more
- Location
- Seymour, Tennessee
- Number of Employees
- 100 - 249
Axendi is one of Europes leading providers of AI-powered contact center and BPO services. Since 2008, Axendi has been designing value-driven customer experiences by combining operational expertise with technology and in-depth vertical advisory...
Top Services:
- Call Centers
- BPO
- Customer Support
- Phone Answering Services
- AI Development
- Show more
- Location
- Warsaw, Poland
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
Were a San Diego-based creative and digital marketing agency helping local and national brands generate more traffic, leads, and conversions. From Google Ads to studio-quality content, everything we do is built to deliver measurable business outcomes not vanity metrics...
Top Services:
- Digital Marketing
- PPC
- Video Production
- Digital Strategy
- Content Marketing
- Show more
- Location
- San Diego, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 7 Projects Listed
MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Business Consulting
- BPO
- Show more
- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Location
- Tampa, Florida
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Veza Reception is a legal answering service built specifically for law firms. We provide 24/7 live call answering, legal intake support, and dedicated receptionist teams trained to handle calls for law firms with professionalism, warmth, and consistency...
Top Services:
- Phone Answering Services
- Location
- Phoenix, Arizona
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
TWC IT Solutions is a premier system integrator, delivering world-class IT & Communication services. With a 90 NPS score, over 3,000 clients, and key partnerships with Microsoft, Cisco, and Samsung, our global reach extends from our UK base to the US and Asia...
Top Services:
- IT Services
- Managed Services
- Cybersecurity
- Cloud Consulting
- Call Centers
- Show more
- Location
- London, United Kingdom
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
A Call Center company in the Philippines, providing outsourcing services such as Data Entry, SaaS Product Support, Outbound Lead Generation and Chat Support. Aside from hourly rate, we also offer a Pay Per Task and Pay Per Lead option...
Top Services:
- BPO
- Call Centers
- Digital Marketing
- Market Research
- Transcription Services
- Show more
- Location
- Dipolog City, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $3/hr
- Minimal Budget
- Under $1,000
Top Offshore BPO company...
Top Services:
- BPO
- Accounting
- Customer Support
- Market Research
- Web Design
- Show more
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 4 Projects Listed
Starry Solutions is more than just a virtual receptionist; we act as an extension of your team. Our US-based team learns the ins and outs of your home service business, providing knowledgeable answers to build rapport with every caller. Regain your work-life balance, increase lead conversion, and nurture...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- San Diego, California
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Everhelp is the Result-as-a-Service ecosystem for customer support, aligning each client's targets with the talent, technology, and process needed to reach them. Founded in 2021, Everhelp is now one of the fastest-growing providers, ranking #13 on Clutch's Top 100 Fastest-Growing Companies...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- BPO
- Show more
- Location
- Warsaw, Poland
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Hire Live Support is a full-scale BPO service provider and a digital marketing company with 10+ years clientele and preparedness. We specialize in providing the leading live support services and new-age digital marketing gigs to SMEs, Enterprises, and Startups to delegate, scale, and manage business...
Top Services:
- Call Centers
- BPO
- Web Design
- Web Development
- SEO
- Show more
- Location
- Cerritos, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 16 Projects Listed
Responsive Answering Service is a trusted communications solution offering the latest technology, reliability, and affordability to its clients...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Coral Gables, Florida
- Number of Employees
- Under 49
A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of...
Top Services:
- BPO
- eCommerce
- Accounting
- Phone Answering Services
- Customer Support
- Show more
- Location
- Tirana, Albania
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $14/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
WebCraftio is a UK-based digital agency specializing in crafting bespoke websites, e-commerce stores, and innovative web solutions. We blend creativity and technology to deliver user-centric designs, seamless Shopify experiences, and cutting-edge digital transformations tailored to empower businesses in the...
Top Services:
- AI Development
- UI/UX Design
- eCommerce Development
- Web Development
- SEO
- Show more
- Location
- Derby, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $120/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
ExpertCallers is a global BPO partner with 20+ years' experience, delivering inbound/outbound call centers, customer support, and back-office services worldwide, powered by AI-assisted workflows and Lean Six Sigma-driven quality standards for measurable, reliable outcomes...
Top Services:
- Call Centers
- Creative Services
- eCommerce
- BPO
- Customer Support
- Show more
- Location
- Princeton, New Jersey
- Number of Employees
- 500 - 999
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Certified web design, UX/UI & SEO agency building AI-powered custom websites, apps & lead-gen systems for small businesses nationwide...
Top Services:
- Web Design
- Web Development
- SEO
- UI/UX Design
- AI Development
- Show more
- Location
- Oakland, California
- Number of Employees
- Under 49
- Portfolios Count
- 11 Projects Listed
Portiva's Virtual Medical Assistant is the No. 1 Provider in the World Today...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- HR Outsourcing
- Show more
- Location
- Trappe, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Hire your best team for your data entry entry requirement...
Top Services:
- BPO
- Customer Support
- Call Centers
- Market Research
- Email Marketing
- Show more
- Location
- Ghaziabad, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $4/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...
Top Services:
- Customer Support
- HR Outsourcing
- BPO
- Call Centers
- Phone Answering Services
- Show more
- Location
- Durres, Albania
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 9 Projects Listed
Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent...
Top Services:
- Call Centers
- Email Marketing
- Digital Marketing
- BPO
- IT Services
- Show more
- Location
- Stratham, New Hampshire
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $7/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 10 Projects Listed
The way you handle customer interactions determines how customers experience your brand. That is why we believe that our values, as a customer contact partner, should reinforce the values of your own brand. WEngage speaks your language and is honoured to facilitate your customer contact and to personify...
Top Services:
- Phone Answering Services
- Location
- Brussels, Belgium
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
About Comdata Comdata is a leading global provider of customer communication and process management services. We help clients maximize their customer value...
Top Services:
- Phone Answering Services
- Location
- Prague, Czech Republic
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $100/hr
Our Allied Health Virtual Reception team will ensure that your patients are dealt with in the most professional and personal manner...
Top Services:
- Phone Answering Services
- Location
- Paddington, Australia
- Number of Employees
- 50 - 99
Victoria Tower Medical provides the highest quality healthcare answering services all in one location...
Top Services:
- Phone Answering Services
- Location
- Sydney, Australia
- Number of Employees
- 50 - 99
Australia's most trusted provider of occupational health and general medicine services...
Top Services:
- Phone Answering Services
- Location
- Perth, Australia
- Number of Employees
- 1000 & Up
Australia's Leading Medical Answering Services!...
Top Services:
- Phone Answering Services
- Location
- Surry Hills, Australia
- Number of Employees
- Under 49
Diagnosis, immediate prescriptions, specialist referrals and medical certificates all from the comfort and convenience of home or the office...
Top Services:
- Phone Answering Services
- Location
- Battery Point, Australia
- Number of Employees
- 50 - 99
We are here to work alongside you in supporting your business no matter what industry, size or budget. From managing complex rotas and web-based activity to simple message taking when you are busy, were here to help...
Top Services:
- Phone Answering Services
- Location
- Cambridge, United Kingdom
- Number of Employees
- 50 - 99
Winning Service Business Owners new clients!...
Top Services:
- Phone Answering Services
- Location
- Bristol, United Kingdom
- Number of Employees
- 50 - 99
Outsourced Customer Response Solutions...
Top Services:
- Phone Answering Services
- Location
- Waco, Texas
- Number of Employees
- 1000 & Up
Whitfield Business Hub provide a team of Virtual Assistant receptionists who answer & manage a business telephone, mail & admin tasks. The team becomes a natural extension of a company, understanding a their individual ethos whilst embodying their goals & values...
Top Services:
- Phone Answering Services
- Location
- Heswall, United Kingdom
- Number of Employees
- Under 49
We help small businesses gain and retain customers through our legendary virtual receptionist and chat solutions...
Top Services:
- Phone Answering Services
- Location
- Portland, Oregon
- Number of Employees
- 500 - 999
Answering and Telemarketing Services...
Top Services:
- Phone Answering Services
- Location
- Mariestad, Sweden
- Number of Employees
- 50 - 99
Call4U has been a leading contact center in the Swedish market since 2005...
Top Services:
- Phone Answering Services
- Location
- Ronneby, Sweden
- Number of Employees
- 50 - 99
SRA Compliant Reception Desk for Lawfirms, Barristers and Solicitors - offering improved client care, business continuity and cost savings...
Top Services:
- Phone Answering Services
- Location
- Highworth, United Kingdom
- Number of Employees
- Under 49
We are your customer and answering service providers!...
Top Services:
- Phone Answering Services
- Location
- Stockholm, Sweden
- Number of Employees
- 500 - 999
We help companies with answering services in various forms. Present - Simple - Personal...
Top Services:
- Phone Answering Services
- Location
- Kalmar, Sweden
- Number of Employees
- Under 49
Specialized, affordable 24/7 phone answering services using a combination of friendly, articulate agents, exceptional training and premium technology to work for your business...
Top Services:
- Phone Answering Services
- Location
- Bloomington, Minnesota
- Number of Employees
- Under 49
A tech-driven commercial law firm with a commitment to innovation!...
Top Services:
- Phone Answering Services
- Location
- Surry Hills, Australia
- Number of Employees
- 100 - 249
Virtual HQ is a personalized live receptionist service. Let our receptionists see to it that all your calls are answered promptly and professionally...
Top Services:
- Phone Answering Services
- Location
- Phoenix, Arizona
- Number of Employees
- Under 49
Martindale-Avvo comprises the online legal brands Martindale-Hubbell, Martindale-Nolo, Ngage, and Avvo, and connects attorneys with 23 million consumers monthly...
Top Services:
- Phone Answering Services
- Location
- El Segundo, California
- Number of Employees
- 250 - 499
Since 1974, we at Midwest Answer have been serving our customers and their callers with answering services that are professional, flexible and responsive...
Top Services:
- Phone Answering Services
- Location
- Quincy, Illinois
- Number of Employees
- Under 49
A Better Connection provides a smart, easy and affordable answer to every call you receive and a valuable asset to your team...
Top Services:
- Phone Answering Services
- Location
- Gilbert, Arizona
- Number of Employees
- Under 49
Prime Legal is a legal marketing and payment solutions company that leads in providing technology and services helping law firms thrive...
Top Services:
- Phone Answering Services
- Location
- Newburgh, Indiana
- Number of Employees
- Under 49
Televergence is a 30+ year, nationwide telecom carrier who provides premium, all calls connect Inbound Toll-Free and Outbound Long Distance Service...
Top Services:
- Phone Answering Services
- Location
- Nashville, Tennessee
- Number of Employees
- 50 - 99
Abby Connect is your A.I.-assisted human receptionist bringing top-notch customer service experts and technology together to turn your phone into a customer-delighting, lead capturing, revenue generating machine...
Top Services:
- Phone Answering Services
- Location
- Houston, Texas
- Number of Employees
- 100 - 249
Headquartered in Utah, our team is composed of professional receptionists who are not only experts in their field but trained in giving your customers a WOW experience...
Top Services:
- Phone Answering Services
- Location
- Ogden, Utah
- Number of Employees
- 100 - 249
It's time to turn more callers into customers, with easybees answering service. Our operators can answer calls, screen them, announce them, and forward them to our clients, regardless of their location or phone number...
Top Services:
- Phone Answering Services
- Location
- Hollywood, Florida
- Number of Employees
- Under 49
Phone Answering Services Specializations
Services Related to Phone Answering Services
Popular Services
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
4.8
4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Phone Answering Services FAQs
What are phone answering services?
Phone answering services are third-party companies that handle incoming calls for businesses. Instead of letting calls go to voicemail or pulling staff away from their work, these services provide trained professionals who answer on behalf of the business, take messages, transfer calls, or provide basic information.
How do professional answering services help businesses improve customer communication?
Professional answering services improve customer communication by making sure every call is answered quickly and professionally. This reduces wait times, prevents missed opportunities, and ensures customers always reach a real person instead of voicemail. For many businesses, this consistency builds trust and improves overall customer satisfaction.
Which types of businesses benefit most from using phone answering services?
Businesses that benefit the most from using phone answering services include:
- Small businesses and startups gain professional call handling without hiring full-time staff
- Medical, legal, and service providers ensure clients always reach someone for urgent or time-sensitive needs
- E-commerce and customer support teams manage high call volumes and improve response times
What are the top-rated phone answering service providers on DesignRush in 2025?
The top-rated phone answering service providers on DesignRush in 2025 are:
What core and specialized services do phone answering companies provide?
Core services phone answering companies provide include:
- Live call answering
- Message taking and forwarding
- Call transfers and routing
- Appointment scheduling
- Basic customer support and FAQs
Specialized services:
- Order processing and payment handling
- Bilingual or multilingual support
- After-hours and 24/7 coverage
- Industry-specific scripts (e.g., medical intake, legal intake)
- CRM and software integrations for seamless data management
How much do phone answering services cost in 2025?
In 2025, phone answering services typically cost between $0.80 and $1.17 per minute, which equals about $20 to $45 per hour. Pricing depends on how calls are billed; some providers charge by the minute, some charge a flat fee per call, and others use a monthly subscription that includes a set number of minutes with extra charges for overages.
The final price also varies by factors like call volume, call duration, transfers, and how providers handle wrong numbers or spam calls.
How quickly can a business see improvements after adopting phone answering services?
Most businesses see improvements almost immediately after adopting a phone answering service. Calls stop going to voicemail, customers reach a live person faster, and staff get clear, timely messages. This shift alone can raise customer satisfaction from day one.
Over a few weeks, the benefits compound: fewer missed leads, smoother appointment scheduling, and better responsiveness to urgent issues. For companies with high call volumes, the difference in efficiency and professionalism is often visible within the first month.
What should you look for when choosing a phone answering service provider?
When choosing a phone answering service provider, look for:
- 24/7 availability and quick response times
- Professional, well-trained agents who represent your brand
- Transparent pricing and clear call reporting
- Flexible plans that match your call volume and budget
- Extra features like bilingual support, CRM integration, or industry-specific scripts
- Strong reviews and proven track record with businesses like yours
What red flags suggest a phone answering service may not be reliable?
Red flags that suggest a phone answering service may not be reliable are:
- Long hold times or frequent missed calls during testing
- Vague or hidden pricing without clear breakdowns
- Poor communication or unprofessional behavior from agents
- Lack of transparency in call reports or performance data
- No references, reviews, or proven track record
- Limited availability, such as no after-hours or weekend coverage
What key questions should you ask before hiring a phone answering company?
Key questions you should ask before hiring a phone answering company include:
- What pricing model do you use (per minute, per call, or monthly)?
- How do you handle after-hours, weekends, and holidays?
- Can your agents follow customized scripts for my industry?
- Do you offer bilingual or multilingual support?
- Which CRMs or tools can you integrate with?
- How do you report on call activity and service performance?
How do professional answering services differ from in-house receptionists or call software?
An in-house receptionist works only during business hours and requires a salary, benefits, and training. Software solutions, while cheaper, usually rely on automated menus or voicemail, which can frustrate customers looking for a real person.
Answering services combine the best of both: live human support without the overhead of full-time staff. They provide 24/7 coverage, industry-specific scripts, and multilingual options, which most small teams can’t manage alone. Unlike software, they add empathy and judgment to calls, and unlike a single receptionist, they scale with call volume.
Which tools, CRM integrations, and multilingual features do top phone answering services use?
Top phone answering services use:
- Tools: IVR systems, call recording, analytics dashboards, VoIP/softphones, helpdesk ticketing
- CRMs: Salesforce, HubSpot, Zoho, Microsoft Dynamics
- Multilingual: Bilingual agents, multilingual call scripts, real-time language support
How legitimate is the content in the FAQs?
We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared his perspective on what qualifications to look for when hiring a customer support partner.
Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups.