Premier BPO

Premier BPO

4.6(3 reviews)

Top Notch BPO Services.

121 Chanlon Rd Suite 201, New Providence, New Jersey 07974, United States
https://www.premierbpo.com
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Contact
Premier BPO
4.6(3 reviews)
Visit website
Contact

Premier BPO Overview

Number of Employees
1000 & Up
Minimal Budget
Inquire
Average Hourly Rate
Inquire
Year Founded
2003
Premier BPO is a leading Business Process Outsourcing company that excels in combining technology, human resources and customer requirements to deliver tailored solutions. Our comprehensive range of services includes call centers, back office processes, customer care, IT and technical support.

By leveraging our expertise, we help our clients achieve higher profits, reduced costs, enhanced customer satisfaction and long-lasting client relationships.
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Headquarters
121 Chanlon Rd Suite 201, New Providence, New Jersey 07974, United States
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Other Locations
153 Hampton Rd, Rothesay, NB E2E 2P2, Canada
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Premier BPO
Highlights and Considerations

Data sourced from the agency's DesignRush profile, website, and other relevant accounts, including 3rd-party platforms and AI summaries.

Pros

  • High-quality services that meet client expectations effectively
  • Expert and professional staff, indicating a well-trained and competent team
  • A competitive and budget-friendly pricing
  • Prompt and clear communication, facilitating smooth collaboration with the team
  • The ability to easily scale services according to business needs

Cons

  • Inconsistent turnaround times for projects, leading to delays
  • Limited geographic presence, potentially limiting accessibility for some clients
  • Difficulties in integrating services with clients' existing systems or workflows
  • Variability in the quality of service depending on different teams assigned to projects
  • Communication issues, particularly related to time zone differences or language proficiency

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Premier BPO Services

Areas of Expertise

  • BPO Expertise
  • Business Consulting Expertise
  • Digital Marketing Expertise
  • HR Outsourcing Expertise
BPO Expertise
BPO Expertise
  • Back Office Outsourcing
  • Data Entry
  • Medical Billing
Business Consulting Expertise
Business Consulting Expertise
  • Change Management
  • Project Management
  • Telecommunications Consulting
Digital Marketing Expertise
Digital Marketing Expertise
  • Lead Generation
HR Outsourcing Expertise
HR Outsourcing Expertise
  • Recruiting
  • Staffing

Premier BPO Portfolio

  • Premier BPO - SESAC Leading U.S. Music Licensing Company
    BPO
    SESAC Leading U.S. Music Licensing Company
  • Premier BPO - Home Security Client
    BPO
    Home Security Client
  • Premier BPO - LodgeLink - Workforce Travel Management Company
    BPO
    LodgeLink - Workforce Travel Management Company

Premier BPO Reviews

Submit a review
  • Dave Bolen

    Dave Bolen

    COO at AMP Smart

    BPO Services
    Project Type: BPO
    Review Date: 2 January, 2024
    AMP Smart researched many different BPO’s before deciding to partner with Premier. We made the absolute right decision. The integration with Premier was much easier than anticipated and we have transitioned more skill sets and tasks to Premier than we had originally planned due to the excellent quality of their work. Premier’s leadership is responsive and easy to work with. AMP Smart feels like its partnership with Premier is a true collaboration. They want our business to succeed and truly care about our customers.
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  • Bruce E Mattare

    Bruce E Mattare

    Principal Member at NCD Financial

    BPO Services
    Project Type: BPO
    Review Date: 24 December, 2023
    As a longtime client, I want to thank you for being a true partner with us. As you know the call center environment is one with ever increasing regulatory oversight. Premier LLC is well aware of this and places great emphasis on being compliant while simultaneously meeting management objectives. Your company’s commitment to success shows at every level of management down to the individual supervisor and agent. I’m glad we partnered with Premier LLC and look forward to maintaining that relationship for years to come.
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  • Natalie Nethken

    Natalie Nethken

    Sr. Director of Business Operations at The Newberry Group

    BPO Services
    Project Type: BPO
    Review Date: 17 December, 2023
    From our first meeting, we knew Premier would be a trusted partner. As we quickly ramped up to support new growth, Premier was right by our side to ensure our clients’ needs were fulfilled and provided great recommendations on how we could improve our service delivery. Premier never skips a beat in terms of service especially during challenging times, like the current pandemic. Their professionalism, efficiency, and quality are top notched. We are ecstatic we have a partner that is dedicated to our overall success.
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Premier BPO Clients

  • Cass Information Systems, Inc.
  • Gain Capital
  • The Newberry Group

Premier BPO Awards

  • Premier BPO - Award 1

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