Bogdan Czako Customer Support Team Lead at Covantis S.A.

5.0★

Customer Support Review from Bogdan Czako

We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.

Joseph Pinto Manager at Sweett

5.0★

Customer Support Review from Joseph Pinto

We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from theoffice to serve our growing global customer base. The team structure has evolved over time and nowincludes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time SocialMedia Research support.They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages andmaintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effectivepartner in scaling our customer support operations.

José Manuel Val Merinero CFO at VR LIFE, SL

5.0★

Customer Support Review from José Manuel Val Merinero

We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.

Alexander Zadorozhnyi Product Owner at Remoter.me

5.0★

HR Outsourcing Review from Alexander Zadorozhnyi

Our project is developing fast, and we often need to update and expand our tech team quickly. Outstaff Your Team is always on top of it, finding the best tech specialists from around the world to meet our needs. Because of them, we've been able to streamline our workflow and save on hiring and retaining tech talent. The entire hiring team adapts quickly to new updates, handles emergencies smoothly, and always brings fresh ideas to the table, which allows us to optimize our resources to a great extent. Were excited to keep working with Outstaff Your Team and highly recommend them to our partners.

Andrew Hulenko CTO at Vision Lab

5.0★

IT Staffing Review from Andrew Hulenko

With the development of a new project, we needed to assemble a reliable team ofdevelopers and designers in the shortest time. Based on the recommendations fromour partners, we turned to Outstaff Your Team for help. Their team responded quicklyto our request and put it to work. Thanks to the experienced Talent Acquisition team,we managed to hire five new high-class tech specialists. This allowed us to take ourprojects to a new level and become a part of European Federation of XRProfessionals. Using the services of Outstaff Your Team and delegating such a largepart of the work process as recruiting and retaining tech specialists was the bestsolution. We definitely plan to continue our cooperation and can confidentlyrecommend them

Vladimir Sobolev ♖ Project Manager at Fourth Estate

5.0★

IT Staffing Review from Vladimir Sobolev ♖

With the help of Outstaff Your Team, we gathered a team of developers, designers,QA specialists with a project manager on top. Hiring, onboarding, talentmanagement they made all HR processes feel like a breeze. Our outstaffed team isbasically an entire department on their own, where we have direct control overdevelopment process and do not have to handle administrative part and retention ofteam members. This kind of cooperation is really beneficial for us, as we save up a lotof time and reinvest it in the core business operations instead.

Phil Reynolds CEO at BriteCore

5.0★

Software Development Review from Phil Reynolds

The DICEUS team has consistently supported the BriteCore team for many years. Their engineers are well-educated and highly invested in the ongoing quality of the BriteCore platform with sustained relationships that extend over four years. We appreciate everything the DICEUS team brings to the table as a development partner.

Antoaneta Karagyozova CPSO at Fadata

5.0★

Software Development Review from Antoaneta Karagyozova

We are happy with DICEUS' software implementation services. The team's workflow is highly effective and professional in all aspects of the engagement. All clearly understand what goals we'd like to reach and do their best to do that as efficiently as possible. Overall, the partnership has been successful.

Игорь Крищук Head of installation service at Lanet

5.0★

Android Review from Игорь Крищук

Our company ordered the development of an Android application, which should provide installers working with subscribers with complete information that is needed to perform Internet connections, service repairs, and much more.The implementation of the project was done in 4 parts, and the full implementation took 14 months.I was personally impressed by the fact that each part was completed on time, and there were very few defects and they were quickly corrected.