L William Porter III Review from Google

5.0★

L William Porter III's Review Sourced from Google

Verity has handled storing my files for quite some time and helping me time to time when issues arise. I am a solo attorney so I do not have an IT department. Kyle Pizer helped me greatly today by transitioning all of my files and programs from an old to a new laptop so I can continue working without interruption. Much appreciated!

Phil Review from Google

1.0★

Phil's Review Sourced from Google

For a larger company that needs a complete managed service with a lot of employees maybe they are better suited? For a small company sales office like mine, with only 5 employees they were nothing short a nightmare. Techs were all great and very professional. Their billing department and their overall communication were terrible. Their sales team sold us products we never needed and they never followed up on things we actually wanted done. We asked them to address modernizing our office , setting up a cloud based server. Never happened. We had a 15 year old data server with less than 500 Gigs of data on it. We signed up with them in May 2023. We wanted their "monitored" pay as you go service, I asked them to provide what charges would be to set up a cloud based data server based on their own sales team suggestion before we signed up. After 3 attempts over several months, I was finally notified in August they would need to charge us 8 hours of billed time to provide what was needed to do that. This was after they already onboarded us and already had inventory of what we had. Having friends in the IT industry they told me something just didn't sound right and this forced me to educate myself on Microsoft 365 services, which we were already paying for I might add. I came to find out they basically wanted $1200 of extra charges just to tell us to move our data to SharePoint. They sold us an email filter program that they set up and installed which ended up blocking legit emails for our business, then when we needed to get those emails sent to our inbox they charged us billing time to do it, then charged us AGAIN to remove the program entirely when they installed and set up the program and it never worked. They opened tickets on our 15 year data server we were never told about, and then billed us time out of our hours block without ever notifying us about it until we saw the bill. Ultimately over 4 weeks time I moved all our data to SharePoint myself, removed our old data server from our network. Our Microsoft accounts were upgraded and all our employees can now work remotely if they chose with file access anywhere with all the benefits of Microsoft defender and malware endpoint security which has been configured also by myself ( Keep in mind I don’t consider myself an IT expert by any means and was able to do all this on my own with a little bit of research). We’re getting almost no email spam now and our dependency on a 15 year old data server is gone. Sadly this all came with no help from Verity IT and instead thousands of extra dollars in fees for things we never needed that could have been avoided. Now 3 months since terminating our relationship our office data sharing system runs flawlessly and we have had not 1 technical issue.

Dan Breen Review from Google

5.0★

Dan Breen's Review Sourced from Google

Verity IT was simply amazing to deal with. When COVID hit we rushed to get our teams to work from home and they were there every step of the way. Now transitioning back into the office they made sure that moving back in was simple and everything was taken care of. Great company to work with and have on your side.

Artem Pichugin Review from Google

5.0★

Artem Pichugin's Review Sourced from Google

Their expertise in cloud computing, cybersecurity, and managed IT services is impressive, and they have helped us improve our overall efficiency and productivity. I highly recommend Infinity Group for any business looking for reliable and efficient IT services.

Kate Boyes Review from Google

1.0★

Kate Boyes's Review Sourced from Google

I have been a client of Infinity for many years and feel disappointed that I need to leave this review.We raised a complaint last November - that only escalated to a complaint due to no account management - and the formal complaint has been completely ignored despite many many emails asking for progress - hence writing this review.Account management is very slow and not pro-active to act in clients best interests. Beware long term contracts and charging for items that are not needed especially in the fast changing world of technology.Support is very hit and miss. The type of firm that try and confuse non IT people using un-necessary terminology. Items on monthly invoices are really difficult to understand.After many years of using this firm I would now not recommend them to look after your firms infrastructure. Such a shame as they are a nice bunch of people but the service doesnt follow.

Raine Steadman Review from Google

5.0★

Raine Steadman's Review Sourced from Google

Happy to say that Infinity Group provides ample opportunities for one to learn both in and outside of the classroom. This shows two things; firstly - they're a company who rides the wave of innovative technology and secondly - they're willing and eager to keep their team up to date. Keep going Infinity :)!

Jessica Younts Review from Google

5.0★

Jessica Younts's Review Sourced from Google

I had a truly exceptional experience with GiaSpace and their team. I was having significant issues with my phone lines that no one else seemed able to resolve. Rob and the team at GiaSpace were absolutely amazing! They were knowledgeable, efficient, and went above and beyond to help me get everything sorted out. I'm so grateful for their expertise and their commitment to excellent service. I highly recommend GiaSpace to anyone needing reliable solutions and outstanding support!

Bill Edgar Review from Google

5.0★

Bill Edgar's Review Sourced from Google

Giaspace delivers high-quality work with unique expertise, always timely and efficient in their approach. Their team is personable, timely in their communication, and truly understands the needs of their clients. Projects are well-organized and easily accessible, making the entire process smooth from start to finish.

brandon roat Review from Google

5.0★

brandon roat's Review Sourced from Google

GiaSpace has been constant partners of RVA. They have been instrumental in keeping RVA up to date and our IT systems compliant and operational. Thank you for always looking out for your customer and their needs!

Dawn Lake Review from Google

5.0★

Dawn Lake's Review Sourced from Google

Geek to You is highly responsive when I need something fixed. They are knowledgeable and very pleasant to work with. Their remote access is a huge plus to me, so I don't have to drive to their shop. I have used their services for many years now. I give them 5 stars!

Sandi Hoffman Review from Google

5.0★

Sandi Hoffman's Review Sourced from Google

I had them hang 2 televisions, on which they did an excellent job.My computer was slow so I asked him to fix that. I happen to live far from his shop, so it took a while to receive the computer. They ended up doing diagnosis, virus removal and a full reboot for $150.00. I like to support family businesses, and this is one I would recommend.

Michael Sall Review from Google

1.0★

Michael Sall's Review Sourced from Google

I brought my computer in because a hinge broke on my laptop and pulled out my wifi wire. I told them what was wrong with the computer and exactly that. They called me back and said it would require a $75 diagnostic fee to figure out what needs to be done. I responded with that I already know what needs to be done and no diagnostic will be required. So I picked up my computer and they told me it would be 2-3 hours of labor to fix (even though they did not "diagnose" it). Obviously they did in the 10 minutes that it had been dropped off. I took it home and with never have taking a laptop apart before, I fixed it in 40 minutes. They are just out for a buck and not the customer.