Seiji Nunez Review from Google

5.0★

Seiji Nunez's Review Sourced from Google

I am delighted to share my unequivocal satisfaction with the outstanding IT support services provided by totality services. As a client who has had the privilege of partnering with them for an extended period, I am compelled to express my appreciation for their unwavering commitment to excellence.Since engagement a few years ago, it was evident that their team was dedicated to delivering IT solutions of the highest calibre. Their professionalism, technical expertise, and attention to detail have consistently exceeded my expectations.One of the standout attributes is their prompt responsiveness. Whenever I have encountered IT issues, their support team has been quick to address them, minimising downtime and ensuring that my business operations remain uninterrupted. Their 24/7 availability is a testament to their dedication to client satisfaction.In addition to their rapid response times, they have a team of highly skilled IT professionals who possess an in-depth understanding of a wide range of technologies. In our case they support Google Workspace, workstations and security solutions.Their ability to diagnose and resolve complex IT problems is truly commendable. Whether it's troubleshooting network issues, resolving software glitches, or implementing robust cybersecurity measures, they have consistently delivered results.Totality has also demonstrated a keen awareness of the importance of proactive IT management. Their proactive monitoring and maintenance services have helped our business avert potential IT crises before they could impact our operations negatively. This forward-thinking approach to IT support has proven invaluable in maintaining our productivity and safeguarding our data.Furthermore, the company's commitment to staying abreast of the latest industry trends and technologies is evident in their approach to IT strategy. They have been instrumental in helping us adapt to evolving IT landscapes and identifying opportunities for process optimisation.Cost-effectiveness is another noteworthy feature. They have consistently provided us with cost-efficient IT solutions tailored to our specific needs, ensuring that we receive excellent value for our investment.I wholeheartedly endorse totality. Their exceptional team, proactive approach, and unwavering commitment to client satisfaction have had a profoundly positive impact on my company's IT infrastructure and overall operational efficiency.If you are seeking a reliable, professional, and highly competent IT support company in plain English, I wholeheartedly recommend them. Their dedication to excellence and their ability to deliver results are truly unmatched. It has been a privilege to work with them, and I look forward to continuing our partnership for many years to come.

Tom Hashemi Review from Google

1.0★

Tom Hashemi's Review Sourced from Google

On day one, the Totality engineer assigned to on-board us turned up at our offices late and left early without having onboarded the team members that had patiently waited for their turn all day. He went incommunicado and they replaced him with another (who was much better, to be fair). It was a sign of things to come.1. Revenue loss.They lost us £100k of leads after making edits to our email set up (without any instruction from us, nor checking the change with us). They talk a lot about their ISO accreditation and the processes that they have - one would have thought their processes were set up to prevent this kind of mistake. It didn’t. They only accepted they had made the mistake after we pushed repeatedly for information on what had happened - the first few responses they attempted to misdirect us on what had happened and cover up their mistake. They made a paltry £2k reduction in fees to compensate us.2. Not prioritised.Custom projects (Cyber Essentials, website SSO set ups) took months as they were never prioritised - we constantly had to chase them to move things along and it felt like we were the lowest priority. This went to calls as well, for example our ‘Customer Success Manager’ just didn’t turn up for an account review call and then passed us off to a junior colleague.3. Lack of skills.Several of the support team didn’t seem to know what they were doing, like it was their first time on the job (last time I had an update, I had to show the person remotely controlling my machine how to access the update section for various pieces of software).4. Lack of Google Workspace expertise.They say they specialise in Google during the sales process, and maybe some of them do, but it's pot luck whether you get them. One support engineer commented to a colleague how they’d never worked with Google Workspace before so weren’t sure how to answer the question - despite Totality telling us all their engineers knew it inside out. They also - as above - lost us £100k in leads due to edits they made to our Google set up.5. Inefficient and costly processes galore.For example, to apply an update the computer notifies us that an update needs doing, we have to submit a support ticket, a Totality engineer rings us to arrange an appointment, you attend the appointment to have the update applied - and more often than not, they are late to the appointment that they set. Over the 12 months we were with Totality, this cost us a small fortune in wasted Consultant time.I hope Totality are much better with other customers, for us they were an incredibly expensive and time-consuming mistake.

Graham Smith Review from Google

5.0★

Graham Smith's Review Sourced from Google

Helpful humans and easy to work with!Totality Services were recommended to speak with about the frustrations I was having with our IT system at work, which all my team use daily.I’m not an expert in IT systems but they made it clear what the problems were that were slowing us down. They discussed various options in what I call ‘pub language’ (easy to understand, no jargon!)We no longer use our slow sever and my team have access to their support when needed too. And our new IT deal isn't actually costing us any more money so it’s a pleasure to recommend them to others.

Helen Goodchild Review from Google

5.0★

Helen Goodchild's Review Sourced from Google

Always easy to contact you for support and never made to feel stupid for any question I ask

Pauline Greer Review from Google

5.0★

Pauline Greer's Review Sourced from Google

I would wholeheartedly recommend Netitude as an IT support organisation. I have never had an occasion when a support engineer has not been available by telephone and they have always sorted out my IT query in a helpful and pleasant manner. Nothing has been too much trouble.

Lucie-Anne Turner Review from Google

5.0★

Lucie-Anne Turner's Review Sourced from Google

Highly recommend Netitude for IT Support! Have always had excellent it support from this company and believe it is a well managed IT provider. Wouldn’t want to go anywhere else.

Sonia H Review from Google

5.0★

Sonia H's Review Sourced from Google

Texaport is the new I.T. vendor for my client's company. While I was employed, they helped us through our data migration. Whenever I had inquiries, the representatives who responded (Lewis R., Dean P., and Daniel P.) were knowledgeable and speedy.

Gillian Reid Review from Google

5.0★

Gillian Reid's Review Sourced from Google

Quick response times either by phone or email. No complicated forms to fill or 'on hold' messages whilst your frustration rises - just excellent service by trusted advisors NOT bots, with quick solutions from people who know what they are doing and communicate effectively with you!

Owen Milloy Review from Google

5.0★

Owen Milloy's Review Sourced from Google

We have been using Texaport as our new I.T. specialists for the last 6 months. They have taken the time to understand our current I.T. processes, fix our recurring issues and integrate us into a new structure. Getting the help needed is quick and efficient.

Lloyd Downey Review from Google

5.0★

Lloyd Downey's Review Sourced from Google

We recently engaged Simpala for the installation of a new system and are very pleased with the outcome. The project was managed professionally from start to finish, with clear communication and excellent technical execution. The team ensured the process was seamless and straightforward, which significantly minimised disruption. Their expertise and attention to detail gave us complete confidence in the solution delivered. The aftercare and ongoing support have also been excellent, providing reassurance that we are in safe hands. We would have no hesitation in recommending Simpala for their professionalism and high-quality service.

Kim Buchan Review from Google

5.0★

Kim Buchan's Review Sourced from Google

We’ve been really impressed with the support and expertise from Simpala. The team are always quick to respond to queries, no matter how unexpected, and they feel incredibly approachable, making it easy to reach out whenever we need help. They really take the time to understand our needs and bring fresh ideas and suggestions that help us move forward in ways we hadn’t considered.A special shoutout to Bret, Ibrahim, Hollie and David for their professionalism, proactive approach, and friendly support – it’s made a huge difference to our experience. Highly recommended!

Natasha Mackintosh Review from Google

5.0★

Natasha Mackintosh's Review Sourced from Google

We had a fantastic experience working with Simpala! From the very beginning, they were professional, attentive, and truly took the time to understand our vision. Their expertise in uplifting our CRM was evident throughout the project, the delivery was a success.A special shoutout to Tineke and May — they’ve been an absolute pleasure to work with. Their collaborative approach, clear communication, and genuine enthusiasm made the entire process enjoyable and productive.Highly recommend Simpala to anyone looking for a knowledgeable and supportive team to elevate their CRM and business operations!

Ahmad Chaaban Review from Google

5.0★

Ahmad Chaaban's Review Sourced from Google

We've been collaborating with UK IT Services since 2021, and they have been a rock-solid partner ever since.They developed our B2C online shop and are now building our B2B platform both projects delivered to a very high standard. What sets them apart is their availability: no matter the time of day, they are there when you need them.Every issue gets resolved fast and professionally, without unnecessary back-and-forth. Pricing is fair and transparent ,excellent value for the quality you get.Five years in, we keep coming back. That says it all. Highly recommended!

Khurram Aslam Review from Google

5.0★

Khurram Aslam's Review Sourced from Google

UK IT Services helped our business with managed IT support, and the whole process was smooth from start to finish. The team explained everything clearly and helped us keep our systems running with much less stress.

Janelle Jackson Review from Google

5.0★

Janelle Jackson's Review Sourced from Google

The team redesigned our website and the improvement in usability and appearance was immediate. Very professional approach.

LPW Europe Ltd Review from Google

5.0★

LPW Europe Ltd's Review Sourced from Google

We’ve worked with Ben on several websites across LPW Group and have always been really impressed. He’s very knowledgeable and always quick to respond to any questions or issues, doing his best to resolve things as soon as possible. Every project has been completed to a high standard and we’ve been very happy with the results. Highly recommend!

Craig Thomson Review from Google

5.0★

Craig Thomson's Review Sourced from Google

Ben was great after the first chat he sent over the estimate which was clear and precise.We got to work and I have a fantastic website that serves my company well….Thanks again Ben

Jan Mazierski Review from Google

5.0★

Jan Mazierski's Review Sourced from Google

Ben at Web Design Essex has been absolutely fantastic to work with. From the start, he really took the time to understand what I needed and came up with smart, creative solutions that worked perfectly for my business. Communication was clear and quick throughout the whole process, and nothing ever felt too much trouble. If you’re looking for someone reliable, professional, and genuinely easy to work with, I’d highly recommend Ben. Thanks again!

Kirsteen Faulds Review from Google

5.0★

Kirsteen Faulds's Review Sourced from Google

I would thoroughly recommend crocodile web design! Very personable team that keeps us informed with new developments in seo and shopping trends.

Drysdale Osteopathy Review from Google

5.0★

Drysdale Osteopathy's Review Sourced from Google

Excellent - certainly wouldn’t go elsewhere after 15 years of first class service .Many thanks David

Michael Moncur Review from Google

5.0★

Michael Moncur's Review Sourced from Google

I have dealt with Ewen via my business for the last 4 years and cannot recommend his services highly enough. Has developed a site for us that is performing well and on any additional requirements has been superlative in anything we ask of him. Cannot recommend this business highly enough. Do not hesitate to deal with them.....but just don't make him to busy that he doesn't have time for us :-)

Olivia Bethencourt Review from Google

5.0★

Olivia Bethencourt's Review Sourced from Google

Codeguys did a great job on a website for me. They understood the brief perfectly, asked all the right questions and made brilliant suggestions. Special shout out to Rob for his patience when we were being very particular (read fussy) choosing images!They ensured the site had all the functionality required and technically performs exactly as it should! They were responsive to questions and any changes we needed. Very happy with the results and wouldn't hesitate to recommend them to anyone looking for a new website or for web support.

Gail Phillips Review from Google

5.0★

Gail Phillips's Review Sourced from Google

"I am really impressed with Codeguys! I needed help building a website for my Manchester hairdressing business, and a friend recommended them. They were amazing at communicating and took the time to understand what would be the best solution for my needs. Anytime I need help updating something, I just ask, and it's done within the time they promised. They are the go-to team for building websites. Straightforward, efficient, and reliable - l highly recommend Codeguys to anyone looking for professional web development!”

We Contract Review from Google

5.0★

We Contract's Review Sourced from Google

Rob has been fantastic to work with on the setup of our bespoke CRM system. He took the time to really understand how we work and translated that into a system tailored specifically to our needs. What really sets Rob apart is that he embraces our philosophy that nothing is ever a “finished product”- he’s always proactive, open to feedback, and constantly looking for ways to improve and refine the system. His approach, technical skill, and collaborative mindset have made a huge difference. Highly recommended.

Tom Crook Review from Google

5.0★

Tom Crook's Review Sourced from Google

I've been using Computer Assistance for more than 15 years - they've never let me down: consistently excellent and attentive service; and I've always appreciated their ready availability on the phone or in-person - just makes things a lot easier.

Fluffy MG Review from Google

4.0★

Fluffy MG's Review Sourced from Google

Used this place twice, first time about 3 years ago was brilliant, same day service whilst I waited.This time I had to leave my laptop with them (April 1st...I know!). Took them about a month and a half and couldn't fix the main issue (something to do with the battery charging component, not the battery itself), but they did fix the broken backlight that had been plaguing me for over a year.I wasn't mad about the charging issue (sad as it only runs at partial power as its a gaming laptop), moreso annoyed that I was the one constantly calling for an update, they only called me once unprovoked halfway through the almost 6 weeks they had it.

Andrew Olubodun Review from Google

5.0★

Andrew Olubodun's Review Sourced from Google

Great service. Excellent support. They were really helpful and talked me through all aspects of the service. My laptop had a problem with the software which was resolved and I was also given support and reassurance.I used the gold service and would recommend it