sarah parsons Review from Google

5.0★

sarah parsons's Review Sourced from Google

Brilliant experience from this company interesting forum discussion , handled very professionally and timely . Would highly recommend to anyone wanting to host similar or for anyone that wants to joinCustomer service was superb and the initial screen survey not too intense . Very friendly and helpful throughout the process

Chris Harrington Review from Google

1.0★

Chris Harrington's Review Sourced from Google

Really poor customer service process. The people who answer the phone are nice and positive. But, the truth is, you're not actually allowed to talk to anyone. I simply wanted to discuss their service offerings before I submitted a request. I find it useful to check alignment before putting effort into a detailed request. I called four times. First time, no one was available to talk and I was offered a call back. The call back didn't happen. Second time, I was just repeatedly told I had to fill in the online form, despite having told them I wanted to have a brief chat first. Third time my call was cut off without explanation. Fourth time, the person I spoke to was very helpful and tenacious, called through to a number of people, no one would talk - I was offered a call back in half an hour. It didn't happen. It seems to me that the reception team are repeatedly let down by the experts in the back office - typical poor implementation of a customer service process. The reception make promises that the professionals don't/can't/won't fulfil. It gives a very poor impression of an organisation. I spoke to a number of other market research agencies and they were all easy to get hold of and happy to have an initial chat. This lot - couldn't get through to them. It's a joke, as they have a number on their website - why have a number on your website if people actually can't do anything useful when calling that number. Even if they call me back now, I won't deal with them. Their credibility and professinalism is poor.

N M Review from Google

5.0★

N M's Review Sourced from Google

It was a pleasure to talk about the importance of getting vaccinations to help insure our good health. The survey was especially easy with the guidance of Bill, but even doing it on my own would have been a breeze.

Ritushree Ray Review from Google

5.0★

Ritushree Ray's Review Sourced from Google

Provided services for Honeywell event in Amsterdam , Asim was very prompt through the entire service - sharing options available with prices and quick processing of the order and delivery.Thank you for the great service throughout !

Christina Romanova Review from Google

5.0★

Christina Romanova's Review Sourced from Google

Very pleased with the service provided by UltraTend Ltd, Asim was always quick to respond and very helpful in assisting us with printed items for an event in Amsterdam. I would definitely recommend.

Alaa Omran Review from Google

5.0★

Alaa Omran's Review Sourced from Google

Well organized company and very cooperative, professional and polite employees. I’ve faced some small obstacles at the first day and Mr. Asim helped me a lot even in his off days. Waiting for another opportunity to deal with this company again. All my appreciation.