sarah parsons Review from Google

5.0★

sarah parsons's Review Sourced from Google

Brilliant experience from this company interesting forum discussion , handled very professionally and timely . Would highly recommend to anyone wanting to host similar or for anyone that wants to joinCustomer service was superb and the initial screen survey not too intense . Very friendly and helpful throughout the process

Chris Harrington Review from Google

1.0★

Chris Harrington's Review Sourced from Google

Really poor customer service process. The people who answer the phone are nice and positive. But, the truth is, you're not actually allowed to talk to anyone. I simply wanted to discuss their service offerings before I submitted a request. I find it useful to check alignment before putting effort into a detailed request. I called four times. First time, no one was available to talk and I was offered a call back. The call back didn't happen. Second time, I was just repeatedly told I had to fill in the online form, despite having told them I wanted to have a brief chat first. Third time my call was cut off without explanation. Fourth time, the person I spoke to was very helpful and tenacious, called through to a number of people, no one would talk - I was offered a call back in half an hour. It didn't happen. It seems to me that the reception team are repeatedly let down by the experts in the back office - typical poor implementation of a customer service process. The reception make promises that the professionals don't/can't/won't fulfil. It gives a very poor impression of an organisation. I spoke to a number of other market research agencies and they were all easy to get hold of and happy to have an initial chat. This lot - couldn't get through to them. It's a joke, as they have a number on their website - why have a number on your website if people actually can't do anything useful when calling that number. Even if they call me back now, I won't deal with them. Their credibility and professinalism is poor.

N M Review from Google

5.0★

N M's Review Sourced from Google

It was a pleasure to talk about the importance of getting vaccinations to help insure our good health. The survey was especially easy with the guidance of Bill, but even doing it on my own would have been a breeze.