Joel Accuardi Review from Google

1.0 ★

Joel Accuardi's Review Sourced from Google

We give them one and a half stars- We were excited to embark on our Journey with Attn in August 2022 after a very nice referral- (the referral was not to our knowledge a client of Attn). Our first web meet was with Bobby Dietz. He took our call in an outfit in my opinion one might wear if you didn’t plan to leave the house for the week. There were kids screaming in the back ground. He would jump from a room to a hallway to another room. We were constantly getting paused while he dealt with distractions. We kind of chalked it up as this modern day tech vibe situation. You work from home… who knows. It’s a different world we live in. We went thru our meeting - Bobby told us all about his strategy and his offerings. About their successes and his excitement to work with our brand. He emphasized the importance of reporting and value props. Etc. He drove home the point that we need to spend at least 50k a month to make any sort of progress on Facebook. Everything sounded pretty good to us. We proceeded forward with Attn. Immediately within the first month we noticed reporting was grossly off. During our weekly calls we would review reports with Attn. We noticed some major discrepancies with reporting and made it very clear to Attn numbers were not matching. Socials reporting would show almost double what our actual books were showing for revenue generated from ads. We noticed sales started to drop. Also we had a huge hunch our existing customers were being targeted instead of new ones. Of course this reporting discrepancy is a Major Major issue as one might assume an ad is doing much better than it really is. We made it clear to Attn there was a reporting issue. They offered their in-house service to audit all reporting systems and identify the bug -as they agreed there was indeed an issue. After the audit they were unable to find the bug!! Yet they strongly suggested that we increase our budget regardless. Interestingly enough that budget was above their tier one commission threshold. Hmmm I’ll admit he got us very pumped up in the beginning. After we signed Bobby punted us off to a project manager. We felt she was argumentative, didn’t care for changes we wanted to make, and overall didn’t understand us. The creatives that were made for us were not close to our standards. When we presented changes or issues we had with deliverables it always seemed like they were attempting to sell us on why certain changes shouldn’t be made. Tbh we just weren’t impressed. So here’s the most revealing behavior imo! After unsuccessfully auditing our reporting - they hit us with a bill that was higher than expressed and check this out… charged us to read our emails!!! To the tune of $150 per email!!!!! I have never in all of my experience been charged by a marketing agency to read my emails. I will never recommend any one from our network to do business with this company. I get it this may be ok for large companies with a ten million dollar budget and who cares if they charge to read emails- but us. Ya no… hard pass. ***** Reply to the owners response below***** Covid lockdown, restrictions etc were well over by the time you took our account- using this as a reason why your initial call was the way it was in my opinion is just a farce. In 2022 this should no longer be the excuse for that. Our review is anything but an attempt to smear you as this was our experience with you and your company. We paid our bill. We didn't dodge it as you'd like to make that seem. I suppose this is yet another attempt at you dodging responsibility for the poor audit, argumentative behavior, lack of ownership, and poor customer service we felt we experienced. You posted a video on your socials a while back about you not wanting to offer any referrals to your new clients. You were expressing they should just trust you... and if they ask for a referral they're not the right client for you. This is us leaving that review for you about our opinions, feelings and experiences.

Adam Hascall Review from Google

5.0 ★

Adam Hascall's Review Sourced from Google

I have been work with Andrew and his team for over two years now and have nothing but great things to say about them. As a business owner, I had been wary of bringing agency in to help. However, ATTN feels like it has become an extension of my business. I would highly recommend them to ANYONE looking for help with email, ppc, or web.

Jerwin Mendigorin Review from Google

5.0 ★

Jerwin Mendigorin's Review Sourced from Google

I've been working with ATTN Agency for a little over 3yrs now. They are good at what they do! Quick to respond, educate and take action on our companies marketing needs! I highly recommend them.