DesignX

DesignX completely transformed our web presence. They built us a custom e-commerce site with SEO optimization, CRM integration, micro animations, and conversion-focused design, all delivered on schedule. The team was responsive, professional, and genuinely invested in making our brand shine. They went above and beyond on copywriting, image optimization, page speed, and responsive design. The only point is attention to detail as several times an issue had to be mentioned 5 separate times before it got fixed. "

We were searching for a group to assist us in creating the UI and structure of a new platform for our customers. Our clients needed to be able to easily and effectively manage the components of their programs through the portal, which had to be incredibly user-friendly. For this project, both new user flows and existing flows that matched the new framework had to be designed.DesignX delivered an excellent service that far above expectations. Our project was under a strict deadline. The DesignX team collaborated with us from the beginning to thoroughly grasp the project's scope and deliverables, even with the little time we had at our disposal. The designer collaborated extensively with us during the project to maintain our objectives and "

DesignX helped us revamp the entire UI/UX of our patient portal. Initially, we had a couple of meetings, during which my team showed DesignX our current design assets. Then, they created some UI/UX design mock-ups based on what we wanted and focused on the platforms ease of use.Throughout the project, we went back and forth with DesignX team to discuss things we wanted to change. DesignX gave us different variations and versions of the UI/UX designs and let us pick between them.We recently finished implementing the UI/UX designs that DesignX created for us, so we launched our new portal recently. Thus far, we've received a few positive reviews from our patients on it. They're very happy with the new platform, as it looks much nicer and much cleaner, and its also easier to use. Additionally, we were absolutely pleased with the quality of the work we received. "

We employed DesignX to help revolutionized our UX & design strategy as our business scaled. They defined our UX & research strategy, led discovery workshops, created prototypes to test new ideas and then worked to create Hi-fi designs ready for implementation. They also established the foundations of our UX & design strategy, helping set direction for the business to ensure we have the right tools, people & processes in place as we scale. They are collaborative, open-minded, willing to challenge us, and fun to work with. "

Work produced by DesignX has little to no ambiguity and it is easy to take it to the next step. DesignX working approach gives our team clarity during meetings and discussion, helping the designs to have little mistakes when delivered. It makes our agile development process very efficient with little time wastage. Lastly, their work turns to practical use and has also impacted users in a positive ways.DesignX has always try their best to deliver on time and most importantly the work has always been meeting expectations. The unique part about the company is that they are a fully remote company. They have been communicating efficiently throughout our engagement and it really helps saves us a lot of time! The turnaround time of their designs is impressive given that our requirements can get overly complicated due to our product nature. "

We are very happy with DesignX. Our website is far better than what we had earlier. The site layout is cleaner and direct. There are no more broken processes. The number of users who dropped off from the purchase journey is reduced. DesignX was calm and patient throughout the workflow. They are willing to challenge us on our justification on the meaning and reason for putting in fields that require the user to fill in. Overall we are happy with DesignX. As we have to drop many old assumptions and school of thoughts in order to digitize the user buying experience.Before DesignX, our testing is filled with surprises and frustrations. Our old vendor would take months to develop a prototype. When it comes to testing, we have throw out pretty much everything as our old vendor did not understand our needs. With DesignX, we know exactly what we are getting into with the mock screens. With the mock screens, the turnaround time went from months to weekly. The backend development work only starts upon sign off. This saves the company development cost. "

We hired DesignX because we want to revamp our website UI/UX for better user experience and with SEO optimization and equipped with new features. They conduct research bout our business before kickstart. Then they estimate the timeline for the project. They work out a prototype in Invision which we can directly experience the user flow and comment on the area we wish to amend or improve. Once we approved the UI/UX work, DesignX brief and pass the relevant UI/UX asset to the programmer team for the development stage.The UI/UX designer is really experienced and good at what they do. In addition, they have Google SEO knowledge. They are very patient, they listen and understand what we need. When we have a new idea that pops up after UI/UX wireframe is confirmed, they will always identify if the amendment or new idea is important /must have it now or can be later. We learn a lot from them "

The quality of the UX designs provided by DesignX, combined with their attitude, approach, and engagement demonstrated throughout their work made the project one of the best experiences we had ever had. We were very pleased by the quality and clarity of what they designed and prepared for us, and we've also been applying the design principles they created for us to products in our portfolio, and the stakeholders around those have been happy with the work there as well. Their team worked hard to deliver all milestones on time and in budget. "

We started DesignX off with a small trial project based on one discrete component of our application to get their thoughts on how they would redesign and rearchitect it. We used design contractors in the past, so we gave DesignX a lot of our existing design assets. We also gave them a tour and full access to our application and trained them on our tools. They've done a lot of projects for us; today, we have 34 projects going at once. They designed from the ground up the concept of a rating page, so that we can have customers rate our application.They are super organized and responsive, and they have incredible attention to detail. You can explain concepts or parts of the application just once, and they'll get it and be able to carry it forward. The best part about working with them is that each project, in a sense, gets easier and easier because they have more context for the whole application. Since its a relatively consistent base of designers working with us, they can carry their understanding and expertise of the app forward to the next project. "

First, they were augmenting some of our UX and design teams. Then they shifted to include design support for new applications. Now they're 100% our UI/UX team. They're the sole designers of our new website and mobile app. They handle everything soup to nuts, from helping us gather requirements, to doing customer interviews, AB testing, design, and working with our software development team on the final product. They do an outstanding job of listening to what we want, comparing that against the competition, and then providing best practice solutions. They're not afraid to challenge our requests. They have top-shelf people. I always feel like I'm their only customer. "

They're on a monthly retainer. In the first few months, we were focused on redesigning the user flow for the quote-buy process. The conducted user research to better understand our target personas. Diving deep into user analytics, they assessed the fall of rates on each screen and for each button. Then they created wireframes and did user testing. From there they went into the design phase. They delivered final designs that our development team was able to implement.They've been excellent. Id give them an A+. Ive been in this business for a long time and this is as good as Ive seen. They're super organized and efficient. Everything is tracked and reported and that's all done very efficiently. Still, they balance that well with execution. They spend the bulk of their time on the critical work we need done.They've embedded themselves into our team and they think hard about our project and our business. They do research on their own and are becoming subject matter experts in our space. They put in a lot of effort to figure out the challenges that we have. They put all of their energy into it. "

The previous version of the app had a poor UI and wasn't intuitive. We brought on DesignX a few years ago and they started with some initial wireframes for some concepts. We did a few rounds of that and then they led customer surveys. They used a national database and sent out a description of what they were looking for. Then they screened those responses and selected eight potential users to interview.After gathering customer feedback from the survey, they reviewed the audio and notes from older customer research that I conducted.Based on the market data and the conceptual wireframes, we developed more wireframes that look pretty much how the final output would look. The final product will be for both iOS and Android. From the beginning, they were outstanding. They understand the vision and our brand. They knew our goals and what we were trying to do, and are able to execute on that. They do a good job of making an intuitive UI as well. Their extra understanding is what sets them apart from other providers. "

DesignX did all of the UI/UX design for our website. They did complete site-wide redesigns, and they also worked on optimization opportunities, user research and user testing.The team provided specs in Zeplin, and they also used InVision for feedback. We've done two rebrands with them, and they've done full rebrands of our homepage and product pages. DesignX also built out template pages. DesignX is very thoughtful and methodical in everything they do, including the design, optimization opportunities, user research, and gathering data. I'm always impressed with the questions they ask to kick off a project. They're data-driven. "

First, they took the time to understand our product, industry, and customer base. By understanding our platform better, they were able to design various elements of our dashboard, user screens, and administrative screens to make the UX more ideal. It was an iterative process by which they came out with mockups, showing that they understood that they knew what we were looking for.They also took the time to understood our branding preferences so they could come up with a new logo that appealed to our customer base. They were able to hone in on what we were looking for and came up with a logo that was appealing to everybody, including our senior leadership. At the end of the day, the logo they created was ideal for what we wanted.Were very happy with their design; they created a clean and easy-to-use UX. We were also able to move further along in our design capabilities. The quality of their work really stands out. They're thorough, communicative, and sensitive to our budget. They didnt overrun our budget and kept within the limit we set.They also have a lot of integrity. When they said they would do something, they did it. Overall, they have an excellent culture that makes them easy to partner with. "

Several websites in our portfolio have outdated designs. We submit project specs of what we're looking to accomplish, and in a collaborative manner, DesignX creates designs based on those specs. We then provide feedback, DesignX makes the appropriate tweaks, and ultimately the designs are wrapped up.We then take the final designs, develop them in-house, and then work with DesignX to further iterate as user data streams. The keyword is collaborative because DesignX's designers are incredibly creative and do a terrific job of challenging our thoughts around the product experience. We rely on DesignX's designers heavily to provide their expert opinions on web standards, trends, and best practices. Every team member we work with is endlessly passionate about their craft. It makes the working relationship fun and engaging. "