ABC-Amega

I've been getting emails frequently about a debt that I'm not even aware of. Dude I've never set off my foot beyond this country and how the heck could I owe you money for a hotel reservation in New Zealand? 😅. I wonder if this is some kind of a scam scheme similar to Microsoft tech support crap where Microsoft officials speaks to you in an indian accent about a missed payment.PS: Beware of the links that they send along with the emails. "

Overall rude staff…one person I’ve worked with for the past year or so (Rick) has been great, and I very much appreciate him. However at least two (maybe three) other staff members have been pushy and rude. One just hung up on me this afternoon, before I finished what I was trying to say…talk about poor customer service! I thought part of customer service etiquette is that you shouldn’t hang up on a customer (you let them hang up first). Anyway, if not for the very respectful treatment from Rick, I’d be giving them 1 star. On that note, thanks Rick, for your patience and much more respectful approach. "

well i was working here for 2 months, and was sadly let go today, I saw a bright future w/the company and thought i would be a long time employee, but apparently i was not meeting standards and #s they expected, which i was trained as good as you can through working wirelessly, i was talked to about numbers etc. which i busted hump to get to, however i guess it was not good enough..and the worst part about the job, was the non stop buffalo accent, and all the talk about the bills, and how great the worst team in nfl history is... they have never been able to pull the trigger, cause they are similar to the folks in buffalo.. it's the i am almost a new yorker, so since i can't hack the city, i'll act like i hate them even though they wish they lived in manhattan.. how could you not want to live there.. ill tell ya how you live in buffalo..I'm not quite sure as to what they wanted, but was blindsided w/a notice of termination today, sadly having no warning, write up, documentation of any kind. there were a few conversations w/a team lead, but outside of that there was no official documented warnings write ups, or anything period, which is a massive violation of my federal rights as a working employee in the usa..also beyond this the massive amount of regulations and laws they are in violations when it comes to the rights of consumers and debtors alike its amazing they have not gotten annihilated w/lawsuits.. they don't notify people of the calls being recorded and never have which is just shocking and possibly the most shocking breaking of any law in debt collections there is..regarding employee rights, and laws, they must have a paper trail of disclosed a signed forms notifying an employee of what they are needing to have adjusted, and fixed and the next steps, i received none of the above, i had conversations w/a team lead, but that was all.. luckily my brother, and uncle are partners in Arizona's 5th largest federal and individual state firms in the state. so will be exploring a massive lawsuit regards to favoritism as one employee is the spouse of management and is able to walk on water.. the incredible lack of disclosure regards to what needs to be done or the outcome if not.. i mean it goes on and on.. we will see, but i will definitely be pursuing and looking into a lawsuit as my employee rights are in massive violation.. so hey it will work out in the end, for me.. luckily no out of pocket legal cost from the fam so see yall in court.. and getting a check regardless.. good luck guys.. "

This company does criminal collecting. They will collect on items that have been paid.Also, the 4 star and 5 star rating that they have on these reviews are from employees of this company. They are instructed to do a review and to show proof for a bonus. This is common practice at most collection companies. "

I was not a customer of ABC Amega, but assigned as a temp for 3 months as a Customer Service Representative. They are contracted to collect debt from various national and international companies by their client companies. Their client companies are some of the cheapest, worst rated companies by the Better Business Bureau. The amount you get yelled and swore at is a fraction of a normal debt collection agency, and sometimes it feels like you might actually be making people's days better. Most times, it just feels like you're another number to get dumped on until they inevitably get rid of you for some of the most asinine policies I've ever had the misfortune of having to curtail to.It started out seeming like a great place to work; I was involved in 3 meetings my first week which showed me that there was quality communication between entry level employees and management, I was trained pretty well and advanced fast, and the office is absolutely beautiful.After just a month, it was clear that that week was an anomaly. They say they do monthly "one-on-ones" to talk with you and get feedback, work with you to get better; I never got one the whole time I was there, even though I was told I would have one multiple times. Therefore, other than anything I did wrong, I was never advised of what to do better, what I should continue doing. Which is funny because in the few meetings and conversations I was able to have with a Team Lead or Supervisor, they were always complaining how they're client only talks to them when they've done something wrong.Further, I was expressly told I shouldn't be expressing my opinion about certain policies or questioning them. For instance, the policy when an invoice is asked for by a customer involved marking the invoice in the system that they had asked, and then moving on. Every customer service rep has access to invoices, yet, we're NOT ALLOWED to send them when they're asked for unless it's the 2nd request. But the customer doesn't know that and we're not allowed to tell them. So they could be waiting months for that invoice. Months.There is also a policy that you cannot arrive more than two minutes before your shift and cannot arrive more than two minutes later, and you cannot leave even a minute before your shift is over. Now, their working hours are 8:30am-7pm and shifts generally run about 8 to 10 hrs, so clearly the different shifts make sure there is enough coverage on the phones. Completely understandable. But, they have a point system depending on how late you are each time and once you've reached a certain number of points, you're ousted. No matter what kind of a worked you are, no matter if your temp or permanent, no matter if you got caught in traffic, are only ever late maybe once a month, etc etc. Regardless, you're out.Now this tells me that they care more about having bodies to answer the phone than the actual work that they do. This is further validated when there are employees who have been there for as long as anyone can remember that rarely work accounts correctly. On a daily basis the employee would handle an account incorrectly, making it harder for the customer and the client to get what they needed, and yet the employee is still there. They dont do their job correctly, but they show up on time, and apparently that's all that matters.So, from an employee's perspective, this company is bogus to work for. If you're looking for easy money, talking to people on the phone, and working accounts that will never truly be right, as long as you can be on time by the minute, this job is for you.I admit, I'm not the most punctual person, but being five minutes late here and there, not being able to make up the time at the end of my shift like a normal job, does not seem right and, further, unrealistic. I admit, I like knowing all the moving parts of any job I have, but being told I SHOULDN'T express my opinion or even ask about those moving parts is wrong, especially when they pertain directly to my job.Overall, not the greatest company and they show no inclination to change. "